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Horrible job at the salon

Posted Thu June 15, 2006 11:07 am, by Lisa O. written to JCPenney Company, Inc.

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My daughter went in the salon to get her hair highlighted with blonde. She ended up getting her hair bleached not once but three times and her hair is fried and her scalp is red and highly irritated. She came home and her hair was GREEN with hints of orange. She was crying so hard I said "What happen to your beautiful hair?!" She said I called myself getting highlights and this is what I got. She went to work the next day and her manager had to send her home because so many people were staring and making comments on how ugly her hair was. We called the salon to tell the manager how dissappointed we were but they said she didn't work again until Monday. Now this is Friday and my daughter is frantic saying she is not staying two more days looking this way. So we put in a mild temp color to cover up the horrible bleach job she received. So Monday rolls around and her and her frined go in to speak to the manager and what do they get ? A whole lot of attitude ! I work in the retail business myself and we are taught attitude is everything. This woman and a gentleman who was the store mnager were actually in her face hollering at her and telling her there was nothing they could do for her. They felt she should have stayed looking like a fool for 3 days because this company doesn't feel manager should work on the weekend. I have never seen or heard of any company displaying the kind of customer service. I know mistakes can be made but how you rectify them is what is important. She works in a restaurant and what do you think all those people thought of you on a friday when she said this is what JCPenney did to my hair ? I am just appalled at the way the management team treated her. You can best bet noone she knows will be shopping at JCPenney again for anything!!!!!!! Thanks for lending me your ear......Mrs. Olesky

I think at the least we deserve an apology from both the salon manager and the store manager. But I feel she deserves her money back. She paid for something she did NOT get !!!!! I do not want to hear from any of those 2 people unless they are apologizing.This all took place in Austintown, Ohio They have all my personal info to contact me.


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by Brian P. Posted Sun July 25, 2010 @ 4:27 PM

I’ve always hated getting my hair cut. I blame this on every guy in
1996 that decided they would look good with hair that was faded on the
sides and had spikes on top. When you have a long face with a large
forehead, you want something that hides these features, not showcases
them. This fashion phenomenon seemed to spawn a new breed of
incompetent barbers that were essentially one trick ponies. “Keep it
fairly even all the way around, just a light trim,” I would instruct
before I sat in the padded swivel chair. They would smile and nod as I
could hear the ominous sound of the electric razor buzzing next to my
ear. I eventually learned it was a pointless argument which I was sure
to lose. They seemed to know no other way to cut hair, kind of like in
that episode of The Simpsons where the family visits the land down
under and Marge tries to order a non-alcoholic beverage from an
Australian pub.

to check out the rest copy and paste the link below to my blog



reply to you by Doreen S. Tue July 24, 2012 @ 6:33 PM
by dolly Posted Tue May 15, 2007 @ 12:02 AM

It's along time since you posted but I am devastasted what they did to
my hair. I have a meeting with an attorney tomorrow biggest thing in
my life and I look like a street walker.If you get this please get
back to me. Donna


by Alley Posted Thu June 22, 2006 @ 4:46 PM

actually from what i believe.. alot of store/company manager do NOT
work on the weekends.. their normal work schedule is mon-fri.. but if
one works the weekend.. kudos to them!


You are absolutely correct by Anita_New_Name Fri June 23, 2006 @ 5:18 AM

by tickytack Posted Thu June 22, 2006 @ 1:27 PM

There's a post under "personal care" or some such (personal something
when you from about someone who is claiming Fantastic Sams "bleached
and bleached and bleached" her hair on two separate occasions for 5
hours each in order to go from her dyed dark brown/black to her
natural dirty blonde. Check it out and let us know if it's
shenanigans, 'kay?



Got it by Anita_New_Name Thu June 22, 2006 @ 2:24 PM

What I wondered about by tickytack Thu June 22, 2006 @ 3:07 PM

Well by Anita_New_Name Thu June 22, 2006 @ 4:01 PM

I thought so, too... by tickytack Fri June 23, 2006 @ 8:55 AM
by Scott Parham Posted Wed June 21, 2006 @ 5:32 PM

read more at: The day Nestle turned thier back on me...


by Anita_New_Name Posted Mon June 19, 2006 @ 5:48 PM

I just can't help telling this story. It's one of the weirdest things
that ever happened during my tenure as an active hair sylist/Assistant

A lady came into the salon and requested that 1/2" be taken off her
hair all the way around (meaning length and layers). The stylist took
exactly 1/2" off and the lady left seemingly happy. Twenty minutes
later this same woman (who we believe went out and did some kind of
drugs) marched right back into the salon, screaming that the stylist
cut all her hair off, walked up to the hair stylist's station, picked
her shears up off her station, and proceeded to attack the stylist!
She had the scissers "palmed" with just the blades sticking out and
her hand was raised as if to stab the stylist in the head. At that
point I began running around the front desk and the other Assistant
Manager leapt over the desk and reached the duo before me. She jumped
in there fast enough to receive 3 - 4 inch gashes on her hands. By
the time we had her subdued, the original stylist had gashes (though
not serious enough for stitches) high on her chest and some on her
neck. The Assistant Manager ended up needing several stiches in both
hands and was unable to work for 10 days following the incident.

Luckily, the stylist had not yet swept up the remains of the haircut
she did on this particular client (and did not have a client after
her). We swept up the hair and put it in a zip lock bag for what was
for sure going to be the criminal trial of this client. Months passed
and we all ended up in court where the judge, for some weird reason,
wanted to make sure only 1/2" came off the woman's hair (as if it had
been more this woman would have been in the right attacking my
coworkers). The judge measured the hair and it was exactly 1/2".

The end result....this woman was punished for assault with a deadly
weapon with...count them....50 hours of community service and no jail
time! We couldn't believe it!


The woman had to be on drugs or mentally il by RedheadWGlasses Tue June 20, 2006 @ 10:35 AM

Wow by Leanne L Tue June 20, 2006 @ 10:08 PM

SuperCutz by Bono Tue June 27, 2006 @ 4:30 PM

Re: Horrible job at the salon by Anita_New_Name Fri June 16, 2006 @ 4:47 PM

Great response, Anita by RedheadWGlasses Fri June 16, 2006 @ 5:01 PM

by Anita_New_Name Posted Sat June 17, 2006 @ 4:39 AM

Oh boy! Sun-in...easily the worst nightmare of any hairdresser.
People didn't realize how bad the product was and wanted us to work
miracles with their hair. At one point in my career I had a sticker
on my mirror that said "It's a comb, not a magic wand".

Using pictures to describe a desired look is a great idea. The
problem is that there are some stylists out there that won't explain
that while it is easy enough to make the haircut itself just like the
photo, it may very well be impossible to achieve the final desired
look with the type of hair they have. For example, a woman with
extremely curly hair comes in and shows a picture of a woman with
straight hair. Sure, her hair can be ironed to be straight but can't
be thinned enough without creating big problems for the client when
she goes home and attempts to achieve the style she asked for. Sure,
it looks great when she leaves the salon, I have all kinds of products
and am not contorting my body all out of position to style her hair,
but she doesn't have those luxuries.

I have three horror stories from my career as a hair dresser. Having
stood on my feet for 10 straight years, 10 hours per day, six days per
week, I have many more, but three stand out in my mind the most.

1) While this is not actually a "horror" story, it is something that
stands out in my mind because it happened so frequently. Typically
this comment came from professional men on their lunch break from
their extremely important positions in corporate America. They would
sit in my chair and a conversation would begin. By mid conversation
the dreaded question would bellow out of their mouths "So what do you
do for a living?" or "What do you want to do for a living?" It was as
if they thought being a hair stylist wasn't a career. I'd always take
a step back, meet their eyes in the mirror, with my mouth agape hold
up my comb and shears and say "This is it!" The question was so
incredibly offensive to me.

2) A woman came into my salon and requested a perm. Now, picture this.
This woman's hair was approximately 4" long all the way around which
is the ideal perming hair on a normal person. This person, however,
had bleached every last pigment out of her hair, you couldn't get more
white if you painted white on with a paintbrush. It was quite obvious
that she didn't have this done professionally, her hair was damaged
beyond belief. If I were to wet her hair and spend a little bit of
time at it, I could have made it disintegrate simply by rubbing it in
my fingers. Anyway, I advised her that if I were to perm her hair,
each and every strand of hair would come out with the rod, right down
to the root. She took great offense to this telling me that she knows
her hair better than I do and that she knows that what I described
wouldn't happen. Being that we, as stylists, were not allowed to
refuse service under any circumstances, I went into the back room and
started writing a book stating that I advised against a perm for this
client and any and all damage resulting is the client's
responsibility. I took it to the client and made her sign and date
it. I then proceeded with the perm knowing full well that this client
would be leaving with 1/4" hair at the end of her service. And that
is exactly what happened. She got angry and told me I must have done
something wrong and that she was going to sue me. That didn't happen
because of the book she signed.

3) I was a manager at a salon and a client came in for a haircut. He
sat in my chair and all was well until I had to move to the front of
him to deal with the front of his hair at which point he reached up
and grabbed my breast. Passing it off as a mistake and making it seem
as if I bumped into him I said "Oh, excuse me" and continued on with
the haircut. He then reached up and did it again, this time lingering
a bit. I immediately pulled the cape off of him and demanded he leave
the salon (with half a haircut). This man had the flippin nerve to
call the Owner and complain about my not finishing his haircut and
because I broke policy and refused to complete a service on a client,
I was fired. I was told by the Owner that I should have simply laughed
it off and completed the service.

All of the above (and more) led to a very sour taste when it came to
dealing with the public and I quit doing hair. It was the best career
move, monetarily speaking, but I do miss the art of styling. I have
an 8-5 job now and I don't miss the endless hours on my feet or
dealing with a super difficult public at large. While I love people,
I hate the public. Isn't that strange!


by RedheadWGlasses Posted Sun June 18, 2006 @ 8:11 PM


by RedheadWGlasses Posted Sun June 18, 2006 @ 8:15 PM

When I take a picture in to my stylist, I expect that there might be
something I'm not aware of that will mean I can't have that same
cut/style, or if I have it, it will require 30 minutes of hands-on
time each morning. My stylists have usually been honest about what is
best for me. Thank goodness I've had the good luck and common sense
to find and keep the good ones!

Your boss was an ASS for firing you.

How can anyone argue with a stylist about what is best for their hair?
That'd be a hair stylist arguing with ME about municipal bonds,
discount/premium bidding, bank qualification, etc. (Although, my
current stylist left the finance industry to learn to do hair!)

But I suppose with the general public, X percent are gonna be total
poopheads, and that's just how it goes. I don't blame you for


Really? A cosmetologist? by vc Fri June 16, 2006 @ 8:00 PM

Here we go again by RedheadWGlasses Fri June 16, 2006 @ 8:08 PM

I'm sorry by vc Fri June 16, 2006 @ 8:36 PM

Will you still love me by RedheadWGlasses Fri June 16, 2006 @ 11:18 PM

Of course I will. by vc Fri June 16, 2006 @ 11:29 PM

No offense taken by Anita_New_Name Sat June 17, 2006 @ 3:55 AM

oh good by vc Sat June 17, 2006 @ 11:54 AM

It may be rare by RedheadWGlasses Sun June 18, 2006 @ 12:52 PM

Turnover Rate by Anita_New_Name Mon June 19, 2006 @ 6:00 AM

Thanks for the info by vc Mon June 19, 2006 @ 12:50 PM

Also by vc Mon June 19, 2006 @ 12:53 PM

You're SUCH a guy ; ) by RedheadWGlasses Mon June 19, 2006 @ 1:01 PM

Yes I AM!! by vc Mon June 19, 2006 @ 1:22 PM

If you haven't put the toilet seat down by RedheadWGlasses Mon June 19, 2006 @ 1:24 PM

Ok, you got me there by vc Mon June 19, 2006 @ 1:30 PM

Like for extended periods of reading by RedheadWGlasses Mon June 19, 2006 @ 1:51 PM

And deep, meaningful meditation. by vc Mon June 19, 2006 @ 1:54 PM

OOOHHHHHH!!!! by Anita_New_Name Mon June 19, 2006 @ 2:02 PM

I've suggested it to him by RedheadWGlasses Mon June 19, 2006 @ 2:29 PM

Tips by Anita_New_Name Mon June 19, 2006 @ 1:58 PM

$200 for a haircut by RedheadWGlasses Mon June 19, 2006 @ 2:31 PM

So what are you saying? by vc Mon June 19, 2006 @ 2:44 PM

LOL by Anita_New_Name Mon June 19, 2006 @ 3:15 PM

I think getting close to a woman's junk by RedheadWGlasses Mon June 19, 2006 @ 4:31 PM

Yeah, probably. by vc Mon June 19, 2006 @ 6:21 PM

Can you really tell when you're that close? by RedheadWGlasses Wed June 21, 2006 @ 1:19 PM

It's a journey, by vc Wed June 21, 2006 @ 7:22 PM

Hmmmm by Anita_New_Name Mon June 19, 2006 @ 3:18 PM

Sheesh by tickytack Mon June 19, 2006 @ 3:53 PM

If I get rich by Anita_New_Name Mon June 19, 2006 @ 6:30 PM

An underrated profession by Sava Sun June 18, 2006 @ 8:49 PM

Absolutely! by tickytack Mon June 19, 2006 @ 8:54 AM

This is true to an extent by Anita_New_Name Mon June 19, 2006 @ 10:16 AM

That might be true, but by tickytack Mon June 19, 2006 @ 11:00 AM

What you say is very true by Anita_New_Name Mon June 19, 2006 @ 12:23 PM

Individual hair styles by RedheadWGlasses Mon June 19, 2006 @ 1:04 PM

Philippe... by tickytack Mon June 19, 2006 @ 1:15 PM

Hey thanks, Anita by snurli Mon June 19, 2006 @ 11:48 AM

I agree by tickytack Mon June 19, 2006 @ 12:22 PM

Sure thing! by Anita_New_Name Fri June 23, 2006 @ 5:13 AM

right by Leanne L Tue June 20, 2006 @ 10:05 PM
by Richard S. Posted Fri June 16, 2006 @ 4:20 PM

This is what you get when a person goes to JCP for a haircut instead
of real salon.

If your daughter was not happy she should have said something right
then and there. If she was not getting anywhere, why didn't she call
you at that time and explain what had happened. It could have been
taken care of that day.

Second, I do not believe the store would not have corrected the
situation when you went back. I find it odd that the person who
originally dyed the hair needed to fix it. What would you have done if
that person was on vacation for two weeks.

Third, If the hair was really an eyesore and people were making fun of
your daughter, why didn't you go to a professional salon and have them
fix it.


I disagree by Anita_New_Name Sat June 17, 2006 @ 5:11 AM

You're right by SherryBaby Sun June 25, 2006 @ 5:53 PM

I dont agree either by mary jo Sat June 17, 2006 @ 8:45 AM

by Gdess74 Posted Fri June 16, 2006 @ 3:30 PM

Ok let's see..

Your daughter went and got her hair highlighted. She must have very
dark hair, but I don't know ANY hairstylist that would do a triple
process, especially with bleach, so if this did infact happen JC Penny
needs to fire that stylist. Doing a triple process like that will burn
your scalp (it can happen doing it once with certain brands of hair
color) But

You need to teach your daughter that if she was not happy, she should
not hve left the salon. I would never pay for a service if they
screwed up my hair.

I'm surprised her manager sent her home for a bad dye job, and to say
her hair was "ugly". Someone needs to look into that.

Lastly, if you ever have a bad dye job, go to another professional.
Her hair is pretty porus after having it bleached out 3x (if that was
infact, what they did) You did the right thing by using temporary


Most likely by Anita_New_Name Sat June 17, 2006 @ 5:25 AM

My hair turned out good by Gdess74 Fri June 23, 2006 @ 11:29 AM

triple process? by AmandaBanana Sat June 24, 2006 @ 11:00 AM

by Banrion Posted Fri June 16, 2006 @ 8:55 AM

What I don't understand is why the daughter a) didn't bring it up on
the spot, and b) why she paid for it if she thought it was so bad? My
best friend is a stylist and colorist, and she will not let you leave
the salon without her drying & styling to make sure you are happy
before you leave. I have a feeling the daughter liked it when she
left, but one of her friends or b/f didn't so then she wasn't happy.
No one is going to pay for a color job that makes them cry.


Excellent point by tickytack Fri June 16, 2006 @ 11:01 AM

Of course... by Venice Fri June 16, 2006 @ 12:34 PM

Any good stylist by Anita_New_Name Sat June 17, 2006 @ 5:30 AM

reply to Banrion by Doreen S. Tue July 24, 2012 @ 6:21 PM

by Andrew Lenahan Posted Fri June 16, 2006 @ 6:48 AM

First off, I think that this is a legitimate complaint, and that your
requested resolution (your money back) is quite reasonable. Salons
are fairly expensive, and if the customer gets something very
different from what they wanted, the salon should try to fix it
(within reason) or offer a refund.

Unfortunately, there's one thing in your letter that's so outrageous
it almost ruins what is otherwise a decent letter. It's this part:
"She went to work the next day and her manager had to send her home
because so many people were staring and making comments on how ugly
her hair was." Did that REALLY happen?! Even with all the customer
horror stories we get, it's hard to imagine anybody complaining to a
manager that they don't like their waitress' hair, and it's harder
still to imagine so many people doing that that they send the girl
home for several days! That part really should have been left out.
Even if it is true, it's SO unbelievable that it calls the whole rest
of the letter into question. Hopefully JC Penney doesn't see it that

I hope you get your refund though.


by Courtdog Posted Thu June 15, 2006 @ 10:57 PM

Yet another example of a legitmate complaint that is poorly written
and constructed. I would rewrite the letter, add some paragraphs, and
take out all the !!!!!!!!!!!!!!!!!!!'s.

This IS a legitmate complaint that I do think your daughter (or you,
if you paid for it) should be compensated for. There is no excuse for
the JC Penney salon to not even offer a do-over or a refund or some
sort of compensation.

However, I don't understand why your daughter didn't bring the topic
up while IN the salon? I get my hair highlighted at the JCP salon
(and have been for 8 years by the same stylist), and if Loree, my
stylist, screwed up the color, I would not hesitate to mention it.
Although, I would imagine the stylist HAD to know she was screwing up
your daughter's hair?


It's not that bad. by Iconophiliac Fri June 16, 2006 @ 7:02 AM

by Leanne L Posted Thu June 15, 2006 @ 10:36 PM

By getting her hair bleached not one but three times, do you mean she
got a triple process or that they bleached it three times as light as
she had wanted? Green and orange don't usually happen in the same
process. Orange means it didn't lift enough, and green could mean a
few things, even that your daughter swims in a lot of chlorine. Either
way, this could have been discussed with the Salon. By repairing it
yourself it leaves no proof unfortunately. I hope you did take photos?
They should have discussed any possible negative results before doing
her hair if her hair had any other previous processing done to it as
to avoid this kind of thing. Doesn't sound very good at all and they
should have taken the time to make good on it. Good luck to you and
her hair.

by Mr. Mafia Posted Thu June 15, 2006 @ 8:54 PM

This is a good letter, but if your daughter is old enough to get a job
then she should be writing her own complaint.


by Brightie Posted Thu June 15, 2006 @ 7:52 PM

Eh. If my hair were really fried to the point that it were green and
orange, I'd shave it off and be done with it...let it grow back in
healthy. Hair is hair...it grows back.

JC Penney's sucks. With all the cosmetology options available in this
world, I can't imagine trusting them with my used tissues, let alone
my hair. I do hope they choose to at least see your daughter and try
to help her recover her hair. At think at this point, I wouldn't be
looking for an apology from the salon manager...I'd be looking for his
head on a platter, and an apology from somewhere higher up the pike.
That's just me tho.

So sorry about what sounds like a truly horrible experience.


by nick l Posted Thu June 15, 2006 @ 7:08 PM

I have to agree with the other posters...this letter would be better
if it came from your daughter. Your daughter is a big girl; she can
fight her own battles.

In the mean time, I would suggest buying some darker hair coloring at
a store and doing it yourself.


by Iconophiliac Posted Thu June 15, 2006 @ 6:43 PM

"She said I called myself getting highlights and this is what I got."
What does this mean?!

I would honestly dye a brown right over. Technically, you aren't
supposed to do that, but I have bleached my hair out and dyed it right
after in order to get those really bright colours.

I'm no "specialist" but I have been dying my own hair every colour of
the rainbow for about 6 years now. I have also worked retail jobs
with really bright, coca-cola red, and believe me I have received more
compliments than complaints.


*really bright, coca-cola red HAIR n/t by Iconophiliac Thu June 15, 2006 @ 7:33 PM

hair colours by Kazamidori Fri June 16, 2006 @ 4:41 AM

Weird!!! by Iconophiliac Fri June 16, 2006 @ 7:00 AM

Yes, indeed by tickytack Fri June 16, 2006 @ 11:04 AM

But here's the thing by Iconophiliac Fri June 16, 2006 @ 6:22 PM

by JenMo Posted Thu June 15, 2006 @ 6:35 PM

Sounds to me like they didn't bleach it enough the first time(s?) and
tried to redo... left the bleach on too long in spots and not long
enough in others, THEN tried to use the wrong toner to correct the
orangy/brassy tones that pulled up. No matter what the stylist did,
the time to complain about how bad it is was right then IN THE SALON,
not after you got home and cried to mommy about it. You putting color
on it didn't help matters, either, especially if it is as fried as you
say. But, I sense a bit of melodrama here in this letter anyway. All I
can say is, cut as much of it off as she can stand, CONDITION,
CONDITION, CONDITION, and go to a BETTER salon next time :0)


by vc Posted Thu June 15, 2006 @ 6:09 PM

Did JC Penney bleach it three times? Or did they do it once, plus
your attempt to cover up, plus another attempt somewhere else. I
think your letter would be better served if you clarified. Maybe not,
as I've never had a bleach job before.

Also, the people that "were staring and making comments on how ugly
her hair was", were these co-workers? If so, then your daughter's
manager sent the wrong people home. I find it a little over-the-top
if you're telling me customers were saying such rude things. That
part seems a little too compelling to your story to ring true. I'm
sure your daughter was quite upset about the whole thing, but I sense
some embellishment.

I hope her hair is ok now.


by tickytack Posted Thu June 15, 2006 @ 3:59 PM

"I think at the least WE deserve..."

YOU deserve absolutely nothing. This didn't happen to you; it
happened to your daughter. Therefore, she should have written this
ill-penned letter, not you (though if she is as illiterate as this
letter makes you appear, maybe it's best she refrained).

Secondly, if her hair was that bad, why did she not go to another
salon for an emergency appointment? Why didn't she have it fixed at
the time of JC Penney's service if it was so bad? Why didn't she
address the situation AT THE TIME OF THE "INCIDENT"????

And what does shopping at Penney's have to do with the salon? How
ridiculous - no one is going to shop there because your daughter
didn't like her hair. Yes - that is logical (not).

And finally, if you want quality service, go to a quality salon.


One other thing by tickytack Thu June 15, 2006 @ 4:23 PM

with the funky things young people do to their hair these days... by RedheadWGlasses Thu June 15, 2006 @ 5:28 PM

Melodrama, indeed by tickytack Fri June 16, 2006 @ 8:46 AM

Not addressing the problem at the time? by Sava Sun June 18, 2006 @ 8:41 PM

Yes by tickytack Mon June 19, 2006 @ 9:09 AM

What a jerk by RedheadWGlasses Mon June 19, 2006 @ 1:28 PM

Yes, it's true what they say... by tickytack Mon June 19, 2006 @ 3:57 PM

by Aleyria Posted Thu June 15, 2006 @ 2:11 PM

This letter is going to mean nothing to anyone that reads it because
this is not your complaint. If your daughter is serious about getting
some action she needs to write the letter herself. Good luck.


by RedheadWGlasses Posted Thu June 15, 2006 @ 1:36 PM

Shame on the stylist/colorist who even LET her leave with her hair
looking like that. Sounds like they left the bleach on way too long,
and put it on too close to the scalp (perhaps used too much product).
I guess I'm glad I fork over $100 to get my highlights.

I would only say that you probably shouldn't have "fixed" the job
yourself by coloring at home, and instead should have gone to a
different salon to get the hair re-colored.

The salon should have offered to make room/time for your daughter to
get her in as quickly as possible to fix their error.


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