Children not wanted at Kaufmann's

hahahaha! i remember this one... XD

IT'S ALIVE!!!

This letter will never die :)

What happened when you spoke to the retail manager?

:)

Most Debated Letter.

Way to go, Starlight.

*bump*

>:)

thats sad because children are are future

You and your bratty kids making loud noises in a small dressing room
and they asked you to be quiet and be considerate to others?

Oh the humanity!

Why is thi still going........

Just for Poops and Giggles...if this was written today...Kids wouldn't
be wanted at Macy's!

What tha!?! Not again! *lol*

After meeting your kids...
I'd be jumping for joy Danny Jr wasnt crying about something! LOL.

5 words for ya
"Can mommy have another baby?"

:0)

If your children are not 'wanted' and their musical 'talents' are not
appreciated at Kaufman's then I need to find the closest location and
shop there religiously. Lady, not everyone is interested in listening
to a couple of little brats screech some dumb kid song. I would have
complained too.

I vote that we remove this letter from the top 20.

Before that happens, though, I would like to put my two cents in.

If the woman wasn't being overly loud and obnoxious, I see no problem
in the manner that she occupied her children, and the sales associate
could have been more tactful in speaking to her. Threatening to call
security was a bit overboard. Her children were not running around the
store and pulling things off shelves. They were not making a mess.
They were not a danger to themselves or anyone in the store.

I usually agree with most of the comments on PFB. I work in a
restaurant and there is nothing more I hate than parents who prefer to
let their children "express themselves" by screaming, running around,
and throwing food. But honestly, everyone is acting like people don't
have any right to ever have their children in public. Sometimes
parents have to take their kids on errands, shopping, etc...and
sometimes it's just as unpleasant for the parent as it is for other
patrons. I hate those chaotic days when I have to drag my son to the
store or bank or DVM. It makes him cranky and it makes me cranky, too.
All of you act like parents expect the world to revolve around them
and their kids, but it really seems like all of you expect the world
to revolve around you by not being "inconvienced" by the mere presence
of children. Get over yourselves.

As a mother of 2, also ages 1 and 2 I completely understand. I would
rather hear a mom and kids singing (quietly if possible) than to hear
two kids yelling and whining. If you are like me you have to take
your children w/ you everywhere and it's not always a picnic to have
to do that. You do what you can to keep them semi quiet. Target is
another store that is not too great. I had both babies secured in a
cart and they wouldn't let me take the cart into the dressing room,
not even the actual stall. I left the cart and the clothes and left
Target. I'm not about to leave my kids or have them running loose in
a dressing room while I am half naked and have to run after them.

oh my god.... this letter is STILL here.... my eyes are starting to
bleed....

*pops another birth control pill so she will never ever ever have this
problem*

I'll bet you are one of those parents who is always shoving a stroller
into the back of my legs when I'm walking ahead of you. STOP IT.

You, as an adult and parent, should have known better. I mean, you
weren't at the park or McDonald's playland. I can certainly understand
why there were complaints.

Something you just don't seem to understand - a store is NOT a public
place. It is privately owned. It is private property. It is not
public property. Public property is owned by a town, state or country
and is allotted for the use of the public.

That cleared up, the employee was entirely in line to tell you to clam
up, because you don't just get to act any way you want to on private
property. Stores have the right to refuse any service to anyone for
any reason, period. Since a store is private property, the store
owner/management has the ability to limit the behavior of their
customers in any way, shape or form. If they don't want people
dancing and singing silly songs in their dressing rooms, they are
completely within their rights to put a stop to it, and if the person
being told to stop doesn't comply, they have every right to call
security.

If you want to dance and sing silly songs, do it on public property,
like a park. Not on someone's private property.

I own a shop, and know the laws. A shop owner or store owner can
limit the behavior that goes on in their private property in any way
they see fit, and they can throw out or exclude anyone they want to
exclude - just as you can throw anyone out of your home, or exclude
them from entering in the first place. Ever see the sign "we retain
the right to refuse service to anyone"? That's perfectly legal,
because businesses are private property.

So you, and everyone here who takes your side, are way out of line. A
store has to provide a safe environment, and there are certain other
guidelines that they must meet by law, such as carrying liability
insurance, but allowing customers to do any thing they please, be it
breastfeeding in a dressing room or singing silly songs and dancing,
is not something that stores are required to do.

Wake up and smell the roses. The world is not your "public property"
where you can do whatever you want - and setting an example for your
kids where you allow them to indulge in inappropriate behavior on
someone else's private property is really a bit much.

This is my favorite letter ever! It puts a smile on my face everytime
I read it and see the comments!

Don't let this ever fall out of the Top 20! It is such an inspiration
(for laughter, that is!)

:-)

In my quest to keep these old letters in the top 20 forever (out of
love and respect for MA Loper) ;) I think I'll just start posting
Whitesnake lyrics to them.

Who knows where the cold wind blows
I ask my friends but nobody knows
Who am I to believe in love
oh, oh, love ain't no stranger...

See how pleasant that can be? ;)

Thats rude....I dont have kids....and as long as I dont hear screaming
and crying that the parents are not trying to handle, I really dont
care thats why its called PUBLIC, you interact with people in PUBLIC,
and the PUBLIC makes noise, so if you really dont like listening to
peoples kids or people, shop online! Besides that wow I was reading
through this and it got pretty petty.......

I can see both points of view, but also have to laugh cause all of you
"childless" people commenting on this should realize that a lot of you
will probably have your own "brats" someday and while you may say now
that you would never do something like that in a public place, when
you have kids...things change. Nothing annoys me more than hearing a
mother screaming at her kids, so at least this mother was only
entertaining them. While I may have eventually gotten annoyed by the
singing, it probably was only going to last a few minutes. We parents
are not always able to leave the kids at home when we shop and believe
me when I say that some of us will do anything to keep them
entertained.

After reading some of the back and forth on this letter, I have lost
what respect I once had for four individuals: The OP, plus three
others. Shameful!

People keep mentioning they don't like kids and shouldn't have to
listen to them. Well, there are a lot of things I don't like to deal
with when shopping either - such as people who don't realize that they
can take the other end of their Nextel call off of speakerphone so at
least everyone is only subjected to half of a conversation, not a
whole one...but, I digress. Unless they were screaming their songs, I
think other customers should just shut up and deal with it. Yes, maybe
it's annoying, but really...how long are you in a dressing room? Five
minutes at the most usually. Not an obscenely long time, and not to
mention the fact that if some customers are getting annoyed that in a
store like Kaufmann's there are plenty of other dressing rooms they
could visit. Back to the OP's point of being threatened with security,
unless she was belligerent when asked to quiet down, I think that was
totally uncalled for.

Okay. Children and NOT wanted at Kaufman's; deal with it.

Ya I could do without you and your brats singing in a public
place...take it home and sing with PBS so I don't have to listen to
this drivel... thanks be my kids are grown!

Thank god she said something, when I'm shopping I don't want to hear
your children, theres a reason I don't have them. I shouldn't be
subjected to them singing or screaming. Common sense. If I walked
through a store cursing at the top of my lungs I'm SURE you would have
something to say about it.

I will pay you all a dollar to make this letter go away now.

You have every right to complain.

You were spoken to in a very unprofessional manner and you should go
back into the store with your receipt to get the security tag off and
ask to speak to the store manager. I would also ask for the name and
number of their area, or regional manager. I would find out the name
of the person who said that to you if you can, whether you out right
ask or just look around and ask her yourself, of course I would just
say she looked familiar, not tell her why you need it. I recommend
this approach because stores don't really want to help you complain
about them to their higher ups. And do this without the kids, I'm sure
she'd remember you with them. Anyway, if they refuse to give you that
info, which they are not supposed to do, go to the internet and see if
you can find it out or find another store in the area and ask them.

Call the manager and explain what happened in a very professional and
dignified manner. Do not get emotional because your complaint would
not be taken seriously. Explain how mortified you were to be spoken to
like that, threatened to have security called on you right off the bat
when let's face it....A mom and her two toddler's are not the biggest
security threat. It would maybe be a little more understanding if you
had been warned, but kept doing it anyway.

Explain that you are considering taking your business elsewhere and
that your friends, people you work with, pto and church group (those
that you shared what happened to you) are also considering doing the
same thing because if it could happen to you then it could happen to
them....

They really should apologize for the employee's behavior and perhaps
even give you a gift card. You were given poor customer service.
Without customers there would be no business. You at least deserved to
be treated with dignity while she was addressing you. I could see if
she had spoken to you several times and you kept singing louder and
louder that you may be need to be removed from the store, altho I
can't imagine security actually coming down to do that. Security deals
with fights, stealing and rude behavior...altho singing annoyingly
could be considered rude, I'm talking threatening behavior with
profanities. Security would not be very happy to waste their time on
something like that.

*bashes head on desk*

Why isn't this letter dead yet?!?!?!

A store is not a playground. How annoying it would be to have to
listen to your silly songs while I shop.

The person in front of you in line that puts the whole store in their
cart and then at the register only buys the one little itty bitty
thing that is at the bottom of the cart. You know, the thing that
they can't find because it's covered by everything else.

People who reach their hands inches from your face to grab something
right in front of you instead of simply saying excuse me.

People who bump you with their carts. Or walk into you with their
bodies.

Inconsiderate people who hog the entire isle by having their cart the
long way in the short direction.

People who stand. Just stand. Not looking at anything. Just stand
in the way of everyone.

When the cashier doesn't know how to work the register even though
they have worked their for the past 3 years that I have been going to
that particular store.

Girls that dress like hookers.

Boys that dress like girls.

Parents who scream at their kids.

Managers who scream at their employees.

The list goes on but the thing that is the most annoys me while
shopping is HAVING TO TAKE MY CHILDREN BECAUSE I AM THEIR MOTHER AND
NEEDED TO GO SHOPPING.


BTW, to everyone who asked why I still bought the dress. I was out
that day looking a dress for a very special occasion. After searching
every dress store in my area I found the perfect one here. It was the
last dress that I tried on and it looked amazing on me. Plus it was
perfect for the look I was going for. Despite the bad experience of
shopping for the dress, I received compliments by everyone I spoke to
that evening. I'm glad that I still bought the dress. Though I do
reget that the first letter I ever wrote using this wonderful tool has
become such a topic of conversation and has escaladed to this
magnitude. For this reason I have been staying away from here.

Can we kill this bird now?

not everyone enjoys shopping with Children. while you thought it may
have been fun, maybe others didnt.

I would have just poked my head in and said,"Geez, it must be fun to
have you for a mom. Unfortunately, i think some people around here
have no sense of humor, so do you guys think you could be just a
teense quieter? Sorry, i had to mention it, and ruin your fun. More
moms should be like you, having a good time with your kids instead of
yelling at them and being abusive."

Thank you for entertaining your children in a positive manner. I am
tired of going somewhere to hear screaming, whining kids.
I'd much rather hear children singing and laughing. So thank you. I
bet you put a smile on more than one persons face when they had the
pleasure to observe happy children singing and dancing. It would have
mede me smile.

People need to learn how to control their children when they are out
in public. If that dress had a security tag on it, it must of been an
expensive dress. While you were selecting the one you wanted, were
you letting your children hide under the clothing racks? It really
upsets me when I see children acting like that in stores. There is a
time and place for everything and dancing and singing in a dressing
room of a clothing store is not right.

AWESOME! I will now shop their! Your kids do not belong in the mall.
they belong at the park. HIRE A BABYSITTER!!!!

HAHA I am in competition with this...LOL All I got to say is sing and
dance away. These people must not have kids and when I am in a store
and people don't like me telling me telling my kids no and it makes
them cry then they start sticking their nose in my bussiness...blah
blah blah...give the kid a candy bar so he shuts up. All I got to say
is if you dont like it leave or ignore it. Its pretty much a public
place and anything to keep the kids happy when you got shoppping to do
makes life a little bit easier...but you know if your going to be home
in a couple of hours I will just drop my 4 kids off and go do my
shopping while you the child complainer can babysit my kids. See ya
in a couple of hours. Toodles Poodles.

OK, let me start off by saying "HI! I'M BACK AGAIN!" ha ha. Yeah,
work has been running me into the ground, so I haven't had too much
time for PFB. Blah. Anyway... singing silly songs eh? My guess is
that they were Barney songs. I would've called security on my own
mother if she was singing Barney songs. Down with purple dinosaurs!!

Just when we thought it was safe....

THIS CLIMBS BACK UP TO NUMBER ONE!!!!

ARGRRRRRRRRRRRRRRRRGGGHHHH~~~

I think the situation probably went something like this: Associate:
"Ma'am, we've had some complaints, would you please keep it down"
Nichole: "This is a store, and I'll do whatever I want. My darlings
have the right to do whatever they want too. Who do you think you
are?" Associate: "Ma'am, if you don't stop disrupting everyone else,
I'm going to have to call security."

For some reason people seem to equate rudeness with being told no, or
that they are in the wrong.

I can understand your complaint and i do agree that "calling security"
is/was a bit severe, BUT....one of my pet peeves is mother's/father's
bringing their kids into a public place, especially department stores
and grocery stores and restaurnats and think that its okay to act like
you would at home. Or better yet, let their kids run around
unsupervised, out of control with no manners or respect for adults.
That tells me that Mom/Dad hasn't a grip on her children or themselves
and its RUDE. I don't have anything against kids, they are products
of their environments. Its the adults that need a course in social
curtousy. Smarten up girls!!!!!

How did this post get to number one again?

I don't know about calling security, that is going a bit too far. If
you want to sing with your kids, don't do it in a store! It is
annoying to the other shoppers who are trying to concentrate and, I
for one, have a hard enough time concentrating in stores where there
are constant announcements being made and loud music blaring!

Ugh not everyone likes kids. Not everyone wants to hear your kids. One
of the most annoying sounds on Earth is a small child squealing and
yelling (read singing because that's what it sounds like). Teach your
children how to behave in public and learn to respect others. Would
you enjoy it if my dog was barking up a storm next to you? I might
find it "cute" but I am polite enough to tell him to knock it off
because I know others might not like it. If I can take the time to
train my dog to be polite then you should take the time to train your
children to be polite!

well........ your alot calmer then I would have been, I would have
just floored the *$*#. and then accused her of hitting me first.
OK...........not, but thats the reaction I got after reading your
letter! You should have taken this all the way up the corporate ladder

If you want to sing with your kids, go to the park, not a store. I
don't find your kids cute. I don't find you cute. Shopping is a bad
experience for me anyway and loud brats and mothers who don't teach
their children manners are one of the reasons I hate shopping. Sure,
the saleslady could have been a bit nicer. I'll give you that. I
seriously doubt that they purposely left your security tag on to
spite you. When the alarm went off, why did you keep on walking? You
should have gone back to the sales register then to get it removed.
Maybe your kids were singing too loud and you didn't hear the loud
alarm?

Why was it or is it a big deal if a mother is laughing and singing
with her children in a store? Do you really need peace and quiet to
shop? Why would anybody complain about loud kids in a store? I could
understand the library but for goodness sakes it doesn't take much
thought to shop--does it?

I was asked to leave as dressing room once because I went there to
privately nurse my newborn. I was told to go to the public bathroom! I
should have told her to kiss a private place and stayed put hoping
they would force me out so that I could then go hire an attorney. Oh
well, stupidly I left and stupidly you bought a dress.

This letter is going to live forever. Could someone please wish it to
the cornnfields, or maybe the Poptart Hall of Fame?

Please.

I remember being told to leave a dressing room once when I was newly
married and enjoying shopping for clothes for the first time with my
new husband. We were happily talking in the large dressing room and
laughed some. That was all it took to get rudely thrown out.

I am a very conservative and meek woman (with a very well behaved
child by the way) and was insulted by the rude accusation that we were
doing anything wrong, which would never have crossed my mind.

I also grew up working in my family's store and always treated the
customers with great respect, even when they were stealing right in
front of my face. What ever happened to respect and human dignity?
Now everyone seems to expect to be herded like cattle in a Walmart or
Sam's Club. If you don't rush to put your debit card and pen away
fast enough to get out of the line after paying, then you are shoved
out of the way by the cashier and cart behind you.

Children and married people are people too! Another incident of
injustice is when I was driven from my brand new home in a brand new
neighborhood in Indianapolis, Indiana by my middle class wanna be DINK
neighbors. DINK = DOUBLE INCOME NO KIDS. In today's disposable
consumer driven society the traditional values of marriage and
children are seen as the enemy. Let's not forget Christianity, that
is also first on the hit list for new age hate mongers.

If you people don't stop believing the vain ideologies that the media
preaches, then you are all going to end up aborting your babies
because you are afraid of what the neighbors will think. Of course
children should be taught to behave respectfully, but laughing or
singing because one is glad to be alive is a lot better than you
idiots that are more satisfied with a culture of death. Yes, YOU
moron!

I had to move out of my new house because a few of the new homes were
occupied by new couples without kids, that had an agenda to get rid of
all of the kids and sincere Christians and fatties. Well, we were on
that list and got vandalized by this college educated group of thugs
that daily vandalized and attacked us, including my then 18 month old
son who was temporarily blinded by one of the dog attacks. They
didn't think they were doing anything wrong and reassured each other
of that lie.

After I tole the President of the Home Owner's Association, he of
course didn't believe me because it sounds ridiculous. To prove me
wrong he casually rode his bike down my street and was attacked by the
bully's dog and the bully. The bully said he would have gone for
blood if some of the neighbors hadn't physically held him back. The
only thing the HOA president did to incite this was to put his hand
out to defend himself against the dog attack.

The war we are fighting is life versus death. Choose life or earn
eternal death.

I think the sales associate was down right rude for treating you and
the kids the way she did. I would have reported her for her rudeness.
How would she like it that she got up and fired for that. She would
deserve after all. My advice would not to shop there. How would like
it if they lost revenue just for that rude employee they have in that
store.

I suspect there's a lot we're not hearing here. You sing and dance
with your children in a dressing room and the salesperson's first
response is to threaten to call security?

I think there's a lot more to this story than this person is letting
on.

the associate shouldnt have been such an ass, but children really
shouldnt be allowed to be noisy in public. the old "seen and not
heard" thing applies well to young ones.

Oh my god.

I have worked in the retail, hospitality and cleaning areas of pretty
much everywhere, and I can tell you that little kids make EVERYONE'S
jobs harder.

YOU may think your children are cute, but do you know how annoying it
is when Children make loud noises, are rude, messy and boustrous?
'Cute' is when children giggle, wear adorible outfits and have sweet
haircuts. NOT when they are loud and disruptive, messy, and damage
merchandise.

I am currently residing in Tokyo, and the children here are so much
quieter than in the western world. they are polite, not fussy and
quite often quiet. Working here has become so much more easier, and
the parents KNOW how to take care of their children, and not let them
run around and mess up stores. I work in a very expensive store in the
Harajuku area, and the teenage girls who shop here sometimes bring
their younger siblings. Even THEY know how to look after and take
controll of young children, and they themselfs can be quite loud and
bubbly.

Perhaps we should all take some example from the Japanese and learn to
controll our children? I am sick and tired of having to clean up after
small children who's parents are too abnoxious and snooty to care
about others.

I can't believe I've been offline for almost a week and this letter is
still number 1!

...stupid Sympatico...

Have you ever considered the fact YOU were being incredibly rude
singing and dancing in a retail store? Or are you one of those parents
who force everyone around you to put up with the whims of your
children because you think its cute and wonderful?

Was this Chuck E cheese? Was this Kids R Us? That is the problem with
most parents today... it is far easier to just entertain the kids,
than it is to parent them.
I do not go clothes shopping and expect to hear Barney's theme song
sang off key and in stereo, perhaps you should hire a sitter if you
need to do shopping, or have the respect for others to actually parent
your children and have them act with a hint of restraint in public. If
I can do it with 3 kids (one of them autistic) you can also.

Seriously, the salesperson definitely put the ass in
associate. I work in a retail clothing store, and
we would never deride or threaten our customers like
that. Sometimes people can be real tools. As a father, I've been
there. Kids are kids. If that
store can't handle the noise, don't spend another
dime of your money there. Vote with your feet.

My parents would never have allowed that.

I'll bet the store received complaints.

I think she was threatening "call security" on you.

But anyways, why do customers have this image of employees always
being nice? Employees are human...


Still, she shouldn't have approached you in the manner ... if that is
what happened.

I wasn't sure how this was still number one, since I have been
avoiding it, but I was shocked to see what it escalated(Sp?) to. This
is absurd and needs to end

ok everybody. i think this whole thing has gone far enough. i really
do. i think that people are being insulted, and this is not the place
for that. you want to insult people(and im not accusing any one
person. there is a lot of stuff going back and forth), exchange
emails, and debate this there. planet feedback is a place to go to
make complaints against horrible treatment, or serivce.

we should not be arguing. it is pointless. who here feels better
about having argued about this? anybody? nobody? ok.

every person on this board has their own opinion about what happened
here, and who is at fault. and everybody here is entitled to that, but
that does not mean we should argue over it. i think we need to accept
that there is not going to be one big agreement, and just let this
drop. it is pointless, and i think people are wasting alot of good
time on this.

its the Fourth of July, im out to go see fireworks, i hope you are
too, and have a nice night.

I bet you all 100 bucks the OP takes her kids to movies and let's them
talk and sing and dance and not movies for kids.

First am I the only one who teaches my children to behave in public?

My older 2 children sing with a children's choir. They have beautiful
voices. But I know the public does not want to hear them singing and
dancing when we're out shopping.

She told you while you were disturbing and annoying other customers
that if you didn't stop disturbing other customers and taking much
more time than a normal dress try on would in the dressing room
because you were singing and dancing that if you didn't stop she'd
call security.

I realize you think you and your children are the center of the
universe.

Of course someone who doesn't teach their children to behave in public
probably is lying about the way the store employee handled it.

As far as the worthless garbage who have never worked a day in their
lives who have suggested leaving the clothes on the floor of the
dressing room I've had to clean up after you worthless garbage who
have no common decency. Only a complete and total piece of crap would
ever leave clothes on the dressing room floor.

Probably of course after being a total complete worthless piece of
crap they didn't put things back after they went through them.

Being raised right unlike you I do not leave messes behind me in
stores. And I raise my children to behave.

If I want to hear stupid mindless singing and see stupid dancing I'd
watch Barney.

I could argue this same case two ways:

Point one: Three people singing and dancing in a store's dressing
room?! It might have seemed like a cute idea at the time, but life
isn't a Raffi video. A store is ultimately a place of business. If
your shenanigans get to the point where they irritate or distract
other shoppers, the employees have not only a right but a
responsibility to put a stop to it.

Point two: On the other hand, initial rudeness is never okay (though I
understand why the employee was annoyed) and threatening to call
security should be a last resort rather than the first.

So, do I think the employee acted wrongly? Yes, I do. But they were
definitely provoked. There's no way of knowing how upset the other
customers were when they told the employee to tell you to knock it
off, and that may be the key to explaining the employee's rudeness.
So, shame on them, but shame on you as well.

"go ahead and call security". had they touched you, you could have
began retirement this week.

My only question is why did you go ahead and buy the dress there?

I'm coming in late on this one and only got to skim over a few replies
as I was in Disney this week and have to play catch up. I think the
employee may have done this to show the other complaining customers
that she was taking care of the situation, however it was quite a
threatening approach, making you feel like a criminal I'm sure. And
yep I agree with whoever it was that said they would leave their items
in the dressing room and just take off. It would make them happy and
given you a little satisfaction too.

Can I just say that I work in retail and my number one pet peeve is
loud children?

It amazes me how parents totally ignore how loud and destructive their
children can be. I'm not saying all parents are this way. There are
quite a few who put their children in the cart (where they should be
if they're small enough instead of running around the store) and tell
their children to behave. Like yesterday, I was working in the
electronics and toy department and I was helping a man and a woman
with calculators in the electronics department while their children
were in the toy department being loud and completely destroying every
aisle in the toy department. The parents either didn't notice it or
most likely they don't know proper shopping etiquette. Most customers
feel that because they have money to spend, the employees and other
customers should have to deal with their annoying children.

And it's not just little children. I've had to talk to loud, singing
teens as well as adults. At the store I work at, we usually give them
a warning and if they don't stop, we call security. And if the person
was being really destructive or loud, it's not unusual for an employee
to yell at the customer and kick them out right away.

Although I think the sales associate in this case may have just been
angry because she had probably worked for 7-8 hours and had to deal
with annoying children all day and was questioning WHY ON EARTH PEOPLE
DECIDE TO SHOP 30 MINUTES BEFORE THE STORE CLOSES because she just
wants to get things done and go home, it's entirely possible that the
mother in this situation was in fact, being REALLY loud. Sure, the SA
could have handled it in a nicer way, but think about how many
customers annoyed her and yelled at her that day. I know it's hard to
believe but SA's are people too. If we get yelled at multiple times a
day by customers who feel as though the world revolves around them, it
makes sense that sometimes, some of us snap. We're actually not paid
to be nice to people. We're paid to help customers. But if someone is
rude, loud, or destructive, we have the right to kick you out of the
store. I don't do it often but my managers encourage it if it's
extremely bad. Some people just need to learn how to behave in public
(especially in stores). Work in retail for a day or two and you'll
come to understand what he have to deal with daily.

So in this case, I feel as though both the customer and SA were wrong.

I have not read all of the replies here but I have read some. I just
have to say I expect the respect I give. I don't take kids with me and
let them be overly loud and crazy in the dressing room so I expect
others not to. I don't talk on my cellphone so loudly that anyone
within 20 miles can hear it so I expect others not to. I know how hard
it can be to go shopping with a 2 year old when they get bored and you
aren't done. If you and your children were being resonably quiet then
I think it's crazy that anyone complained. However, I wasn't there so
I don't know just exactly how quiet yall were being. I also don't know
if the associate was actually as rude as you say or not, but if she
was she was out of line. I also find it VERY annoying when a store
forgets to remove a security tag. All in all I'd say you have a good
letter and I have no idea why you have gotten some of the responses
that you have.