Bojangles Needs a Manager That Cares!

Actions speak louder than words. Why did you wait all that time? Why
not leave? (Assuming this wasn't one of those places that construct
the drive-thru so that you CAN'T leave once in line without driving
over shrubbery - I hate that). There was a Taco Bell near my house
that took 25 minutes everytime you went through the drive thru. So I
stopped going through it. Several years later, my husband and I were
talking and we mentioned that we hadn't gone to that Taco Bell in
years - and we love tacos. So we gave it a try. It was MUCH better,
obviously someone had cleaned house. But they only cleaned house
because customers like us stopped putting up with employees playing on
the job - trust me, they were. So don't say "I will have to take my
business else where," say "I AM taking my business elsewhere." Then
come back in the future and marvel at the improvement.

You said that the manager was on the phone. Was it possible he was
doing business? Sometimes as a manager you have to multitask. If your
only complaint is that it took so long and the manager was on the
phone I would say that you could have just cought them in the middle
of a crisis maybe the register went down and he was on the phone with
tech support. You never know. You can't let one (not so) bad
expierence put you off.

Jason,
In the business that is called "being in the weeds".
Your assertion that the store needs a new Manager is based on your
"snap shot - experience ".
Had you taken the time to go in and spoeak with the manager or at
least called back you might have gotten to the root of the problem and
not had to write this letter.
95% of problems like yours can be corrected on site if only one takes
the time to share feedback with management.
One other observation. Your reference to other employees that "deserve
the job over him" makes me a little suspect of the entire scenario and
intent of your letter.
Bill R.

Best dang sweet tea ever, tho. I love Bojangles sweet tea!

I've only been there once, while I was in Wilmington, NC. I went at
my husbands' insistence, because he said it was the best thing since
sliced bread. Other than the tea I don't really remember the food,
which probably doesn't speak highly of it, but I do remember sitting
in a drive-thru for over half an hour.

I would have pulled out of the line and driven off except for two
things. The first being that I think it is SO RUDE when people place
an order at a drive-thru and then speed off; the employees have then
wasted time putting the order together, and it throws everyone inside
the restaurant off thereby increasing the chance of other people's
meals being made incorrectly. And the second being that they had
those little barrier things up so that even had I wanted to be rude
and speed away, I couldn't.

I run a store and this scenario was instantly familiar to me. I
can't tell you how many times I've taken phone calls from customers
WHILE trying to help my employees through very busy times. I am not
about to make the customer on the phone wait, and I am not going to
have the customers in the store wait either as much as I can help it.
In a manager's position, you had better be able to multi-task, and do
it well. It's just impossible to always help everyone the minute they
want you to.

Why do people assume that being on the phone ALWAYS implies a
personal call? I'm on the phone with customers constantly. On the same
note, managers are human too, and if you see one sitting in a smoking
area or anywhere else, why instantly think they are slacking? We are
allowed an occasional break too, although we rarely take them.