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Next Time I'm Calling The Police On Toys R Us.

Posted Thu July 6, 2006 10:57 am, by Janet L. written to Toys R Us

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Beware parents, grandparents, anyone who loves their children:

Toys R Us is NOT concerned with you or your family's safety!!!
(Read on and see what happened to my family at the Los Feliz, California location Sunday July 2, 2006.)

My boyfriend and my 5 year old son went into Toys R Us at the above mentioned location to pick up a few things for my 7 year old daughters birthday. I waited outside with her, so that she would be surprised. It was nearing closing time, so my daughter and I walked inside to find them. We were immediately stopped by Chasity, the Store Manager, who told us that they were officially closed and no one was allowed to walk into the store passed her. No problem I thought, my family was inside the store, I had perfect reason to go and find them. I explained this to her, and she said that she still wouldn't let me look for them. I became infuriated, so she offered to page them. She made her announcement over the intercome and we waited another 15 minutes and still nothing. Chasity STILL would not let us look for my family!!! My daughter and I left, she was crying wondering where her little brother was, so I called our family on the phone again. Nothing. About half an hour after this stores closing, my family called me to tell me that they were in the bathroom and my son was not feeling good. There was no reception in the bathroom, so I couldn't help them. He had been throwing up.

TOYS R US IS MORE CONCERNED WITH PACKING UP AND GOING HOME THAN FAMILIES THAT ARE LOST. THEY WERE MORE WORRIED THAT WE WOULD GO IN THERE AND SHOP AND MAKE THEM STAY AFTER HOURS, AND ALL WE WANTED WAS TO BE REUNITED WITH OUR FAMILY. MY SON NEEDED ME! CHASITY EVEN SAID: IF YOU HAVE A PROBLEM WITH OUR POLICY, CALL 1-800-TOYSRUS.

Thank God my son is ok, after throwing up and not feeling well.
Toys R Us needs to change their policy, be respectful and offer an apology to my family and to any other family they have done this to. (We can't be the only ones they've done something like this to, they are adamate about getting out of there and packing up shop!)

Regardless, I will make sure and tell everyone I know what happened to us. I feel this is very serious and people should call the police next time they deny access to families who need eachother.


Reply



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by Kimmy1982 Posted Tue December 7, 2010 @ 1:40 PM

I'm sorry that your son was sick, but he was with an adult, his father
I'm amusing. I'm fairly certain that had you asked them to check the
bathrooms or to look for your family they would have. A store has
every right to not allow people to enter the store after closing time,
it's a security risk, it's not ment to be rude or because they want to
go home, they simply want to make sure that all customers can be
accounted for. It's easier to keep track of the poeple that are
already in the store, then tp continue to have to account for more
people who come in. Also, had it simply been about going home, they
would have kicked out anyone still in the store, including anyone in
the bathrooms. Large stores are requiered to check the bathrooms
before all amployees leave abd the doors are locked for the night. I
can undertstand your being upset, I have a little boy myself. However
stores have policies for reasons, whether its security or safety, and
these polices must always be followed other wise if they let one
person they'd have to let everyone in thus creating chaos.

Reply
by dboi Posted Wed July 9, 2008 @ 9:20 PM

ummmmm......toys r us has the point on this one because they closed
and din't permit no one in.....why would they let you in just because
your family is there?! it's their rules not your's....they're not on
your side of the fence...and 2 why didn't one of your parents go
outside before and told the manager about the problem your child
had?!?! the manager would've helped...i don't think the manager
should've gotten arrested because she did'nt know about it

Reply
by Prefect Zachary Posted Thu March 8, 2007 @ 3:38 PM

You should have called the police, they would have arrested you for
making a false call over something so small and you would have been in
prison for your daughter's 7th birthday.

Reply


The parent has a very valid point - it's not frivilous. by PepperElf Sat February 2, 2008 @ 10:18 AM

by jessica smith Posted Wed July 19, 2006 @ 12:07 AM

I would think most stores wouldn't let anyone in after closing. The
child was with an adult,not wandering around on their own. If the
child had been truly lost and on his own I'm sure they would've
reacted differently. If they had let this poster in they would have
to let everyone in to 'just look'. The employees can't just stay
indefinitley.

Reply

by Leanne L Posted Sat July 8, 2006 @ 11:36 AM

Thats absolutely terrible! Anything could have happened. A page is not
a good form of security. A half hour passed, a sibling was crying, an
inspection of that store should have been made immediately. Obviously
with not answering the first page they should have gone a little
further to inspect the store as the parent wasn't permitted in and
couldn't do it herself. How does a parent in that position know that
the boy and boyfriend weren't told to leave because the store was
closed, and weren't in the store? (except for that they weren't right
outside)

Reply
by ed wilson Posted Fri July 7, 2006 @ 4:35 PM

The lady and her child were not let in most likely because of a
security policy. Closing time is the #1 time that robberies occur.
They are the last in and wait till all the customers are gone, then
produce guns and rob the store. The manager does not have to explain
this to the person entering after closing time.
She paged for the husband - he did not come up.
As for in the store, maybe the bathrooms were checked at closing and
the husband entered after that. Who knows what exactly happened.
Anyone who has worked in retail knows that customers want to leave at
closing time. The employees check the floor for security reasons and
also to get everyone checked out and gone.
I'm not sure how this is Toys R Us 's fault. Did her husband tell an
employee and they refused to get word to her? Did one come in the
bathroom and not offer help? She didn't put this down so I guess not.


Reply


I find Toys R' Us at fault... by Venice Sat July 8, 2006 @ 12:29 AM


by Venice Posted Thu July 6, 2006 @ 4:41 PM

I wholeheartedly agree with the first two replies.

Let's cover all the bases. Yes, the employees are humans, they have
problems of their own, they've had long days and deserve to go home on
time, etc, but the fact that they ARE humans, and not robots, should
grace them with the ability to understand other humans and their
concerns, especially since Toys R' Us is a children's store. I can't
help wondering what that store manager would have done if only the
child was missing. Would she have sent the parents home empty-handed
and closed up shop without even doing a thorough search of the store?
We're not talking about a few minutes, these people were missing for a
substantial amount of time.

I could go on and on about this, but I really don't think it's
necessary. If you don't get a response from your letter, please
follow up until you do. Toys R' Us needs to take missing people more
seriously.

Reply

by RedheadWGlasses Posted Thu July 6, 2006 @ 12:06 PM

How concerned with security/safety can they be if they're not checking
the bathrooms at closing time? I worked retail and at a fast-food
place, and that was one of the first things we did at closing time,
especially at the department store, because homeless people would use
our bathrooms and sometimes just hang out there.

I also think this manager should have at least done her own check of
the store and bathrooms upon learning that there were shoppers
unaccounted for.

Reply

by Jamie V Posted Thu July 6, 2006 @ 12:00 PM

Wow, I cant get over that Manager would not let you in. She could of
simply said, ok, go and look. Then if she saw you on a checkout line
with purchasing items that would be another story. I would of simply
walked pass her or go in threw the exit. If neither worked, then I
would of called the police. It was not like you were trying to keep
them there, you wanted to find the rest of your pary.

Reply
by p d Posted Fri July 7, 2006 @ 5:37 PM

Call the police for what? Because the manager wouldn't let her in?

Reply

Even the police agree...here is a quote coming from an officer notified of this situation: by Janet Lane Sat July 8, 2006 @ 3:30 PM

Janet by p d Fri July 14, 2006 @ 7:44 PM




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