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 Terrible Service
Posted Sun July 9, 2006 7:29 pm, by Robin K. written to Cingular Wireless (now ATT Mobility)
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I have been a long time customer, going back to BellSouth Mobility (1991). But, after the few conversations I have had with your Customer Service Employees, namely Tiffany Perry, my loyalty means absolutely nothing to your company. I had a Motorola V551, and had nothing but problems (even informed by your employees on the phone and in the stores that the V551 was one of the worst phones made). I decided to go ahead and get the Motorola Razr. I never received it and found the reason is because the person that I spoke to over the phone when ordering, did not put in my apartment number. So, I am told a credit would be issued and another phone sent to me. Well, the way my bill appears, I was not only charged for the one I never received, but also charged FULL PRICE for the one I did receive (I was sold the phone for 79.99...charged 159.99). Tiffany proceeds to tell me that they know how to read the bills as they receive 8 weeks of training and the customers don't know how to read the bills as they do not have this training! The only credit I am seeing on my bill is for the phone that was never received!
Further, the phone that I finally received in the mail was bad, so I took it in to a Cingular Store where they exchanged it for me. The phone they gave me is also doing the very same thing the other one did (show it is charging or the charge is complete even when it is not plugged in to the charger. It also shows the battery is almost dead when it has just been fully charged). Now I am being told I will have to go through Warranty Replacement to get a new phone!
When I asked Ms. Perry for the phone number to the Presidents Office, she told me she could not give me the number. She also told me she is over the Presidents office and anyone in the Presidents office could not do anything for me. Someone that informs me I don't know how to read the bill because I don't get their 8 weeks of training shouldn't be in a supervisory position.
Replace my phone with one that works. Further, refund any and all charges for downloads as I will lose those as they do not transfer over to a new phone. I also want the credit back for the phone that I never received. As I previously stated, I was charged full price for the phone when told I would only pay 79.99.
Robin
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