Target lost my baby registry!

Geez, some reponders seem to have hostility issues! We won't be doing
OUR baby registry at Target; there are similar complaints all over the
Web about that store. I understand how the Poster feels: it isn't that
a mistake was made, it's that Target didn't give a *bleep about it
despite her being a loyal customer. It's stores like Target that
behave as though they are entitled to your continues business! I
absolutely encourage you to cancel your registry with them and redo it
with a place who recognizes that you, your families and friends will
spend your time and hard earned money at a store who values that you.

OK, problem 1 - Why would you wait until you are 7 months PG to do
your registry? If it was really that important to you, why didn't you
start it earlier?? You have 9 months to get it done and it's a
relatively easy thing to do.

#2 - You took TWO HOURS to peruse maybe 5 aisles of baby things? I
have yet to see even one Target store that has an extensive baby area.
Babies R Us, I could see spending 2 hours in for a registry, not
Target.

#3 - By 7 months pregnant, even if its your first child, you should
have a pretty good idea what you NEED for your baby. The object of a
registry is not to ask for EVERY thing in the store (I can just
imagine it now, this baby registry included things like a vacuum
cleaner and new towels, a bicycle, some restore and restyle baby
furniture and some CD's and DVD's) If this is causing this much
distress to you, clearly your issues are far greater than Target's
faulty registry scanners.

Oh and BTW, as a former Guest Services Team Member, we FREQUENTLY had
problems with the scanners not uploading properly. Most of the stores
only have 4 scanners at most and they are in use constantly. People
smack them, drop them, let their other children chew and drool on
them. These things do tend to break from time to time. It's not like
anyone purposely deleted your information just to spite you (although
given the tone of your letter, I have to wonder. . . .)

PLUS, if you had been scanning away for TWO FREAKING HOURS (sorry, I
just can't get over that!) the scanner probably didn't have enough
charge left on the battery to upload anyway!

Perhaps you should count your blessings that you are 7 months pregnant
instead of whining about something trivial like this. Some people
would give their right arm to be where you are right now!

Look on the bright side. Target did not loose your baby.

Take it from a mother...half the things you register for you don't
really need and besides, most people are going to buy you whatever
they please. It was a simple mistake...move on.

the registry would have just uploaded itself when found. The way it
works is that if it hasnt uploaded it simply waits until it is told
to.

Oh the horror of losing 2 whole hours! I'm sure it was traumatic, I
hope the baby will be OK.

Be grateful you have a baby coming and for all the blessings in your
life. Register for your free grab bag again and move on with your
life.

Exactly how much stuff are you expecting people to buy for you that it
takes you two hours to scan it all?

I feel bad for that employee. Imagine how that gal felt after she made
a simple MISTAKE. She probably felt stupid and very embarassed. I know
I would. But we are only human.

For instance, yesterday I was helping a lady sign up for her baby
registry at Sears and just as she was getting to the end of the
process, the power decided to cut itself off and she lost all of that
information. Who's fault was that? Mine.

You know...if you wanted, you could do your registry at Sears. (wow,
I'm plugging my store here; sad) Everything auto updates itself
(provided the customer does things right). No need to download
anything into the system. The scanner does it automatically. So, in
theory, it sounds better than target's, but I've never shopped at the
competition so I really don't know. :D

Oh yeah: Congrats on the baby and I hope you calm down about the baby
registry mistake. Best of luck.

is it normal to wiat untl you are 7mo before you make the registry?
All my friends and family did it at like 5 months

Hi Diana,

So sorry this happened to you. I can see how upsetting it can be and
I'm sure the employee who made the mistake feels bad too. I've made a
lot of mistakes on the computer myself and I know how frustrating and
angry it can make you. Anyway, I wish not so much to comment on your
letter and it's contents. I'm sure others will do a fine job of that.


I just want to wish you and your husband all the best. I hope you're
blessed with a beautiful, healthy, and happy child. Just know that
someone out here in cyberspace wishes you all the best!!!

Good Luck!!

I don't know what you expect them to do but I do feel bad for you. You
look at so many items that it's impossible to remember what you
picked.

It could be that the person who goofed it up WAS trained but made a
simple human error. It doesn't help you but it just could be a simple
mistake.

This letter smacks of entitlement and since I have NOTHING nice to say
about it, I will just say nothing at all.

HORMONES

Being a mother and knowing what you went through I can sympathize.

However..it was a MISTAKE! They didnt do it on purpose. It isnt like
they said "Look at this busy, pregnant woman. Lets make her life more
difficult and erase her baby registry!"

I think you are being a bit unreasonable about this.

My sister registered at Target and Babies R Us when she was pregnant
and she did a lot of stuff online. It was much easier for a pregnant
woman to sit at home and register for what she needs. Also, you can
pick things that are available online only which you might need but
the store doesnt carry. Or is easier for people who are out of town.

"Give me a good Incentive to continue to use their baby registry and
shop at Target instead of another store.(I already have some items in
there from 2 months prior).
My time is valuable, especially at 7 mos. pregnant!!! And it was thier
employee's mistake that is costing me time and effort and money to go
there again. And why should I encourage my friends and famil to spend
lots of money there after this!"

Yeah...it was a mistake. And everyone's time is valuable. Even that
employee's.

When you said you already have some items in there from 2 month's
prior does that mean you already had started a registry when you were
5 months pregnant? So..you already have stuff in there that people can
choose from and you are freaking out about this? Its really a
non-issue. Someone made a mistake an there just isnt any way to fix it
except to go back and re-scan the stuff or do it online. Yeah...it
sucks. But they cant do it for you since they have no idea what you
need.

You dont deserve anything for this. It didnt cost you anything but
time and Target cant give that back to you. As for the stroller you
bought that was your own choice. No one forced you to buy it. The
employee's mistake didnt cost you any money.

You also dont need any "Incentive" to shop there. Well, you didnt to
begin with obviously. You freely shopped there before and you freely
signed up with their baby registry. You must have figured it was a
good bet to begin with. Therefore, you dont need or deserve any
incentive to continue going there. Just say what you mean..."Your
employee messed up, pissed me off, and now I want compensation..or
free baby stuff."

I agree with the majority of responses here. It's a shame that it
happened, but giving you freebies will not bring back your list of
items. It will not take long to re-do the list online.

As someone who is a little uncomfortable with the idea of registries
in the first place, I must say that I find someone stomping their feet
and whining "It is SO inconvenient for me to have to spend MY valuable
time making a list of all the items I want my friends and relatives to
buy for me!!!" even tackier...

Hmmm. I don't see Diana asking to get the stroller for free. I see
her dropping the cost of the stroller in order to manipulate the
company into listening to her and make herself feel more powerful. It
seldom works, but that's the tactic.

I see a woman who spent a couple of hours wandering around a store,
carrying a bowling ball inside her skin, who probably ended up with
sore feet and swollen ankles, and who's efforts were then completely
negated.

I'd put this on my list of "things that suck", Diana, but not
something that is unfixable or that requires more than an apology and
an *assurance* that it is handled personally by a competent employee
next time. As you say, you already had a gift registry at Target from
a few months earlier, and your guests could be shopping from that one.


So I would say you can go back to Trget, fix the registry, ensure that
it is properly uploaded, and hopefully Target would make sure there
was someone there to attend to you. Or, if you're really angry, you
can go to another store, make a brand new registry, and have your
guests show Target how displeased you are by spending their money
elsewhere. Both are powerful consumer options.

Just be aware that 90% of your guests are going to buy what is NOT on
either registry, regardless. ;o)

Diana, why not be honest about the real reason you are making such a
fuss? You not only want the stroller for free, but you want them to
bow down and kiss your feet to keep you as a customer. You know darn
well there is absolutely nothing Target can do to recover your list,
so what else could you possibly want from them, if not free stuff?

Instead of the two hours you and your husband spent picking out gifts
being a time of joy and excitement, you make it sound like it was more
of a chore and inconvenience because you have no time to spare, as you
are so busy being pregnant. It shouldn't take you another two hours
to make the list online, as I'm sure you have some memory of what you
requested in the first place. In the time it took you to write this
letter, you could have been half done redoing the list, in the comfort
and convenience of your own home.

I strongly suggest that you start realizing mistakes are a part of
life, otherwise your child is going to have a very tough time growing
up.

Sweetie, here is one simple word you are gonna spend the next 18+
years hearing: OOPS. {Most ofent following the sound of something
breaking. :) }

Life happens, sometimes in happens in spades and sometimes it happens
in infintesimal little bumps. Your baby registry not getting
downloaded is among the later.

You could just make a simple list of what you need and make copies of
it to give to everyone. That's what I would do to start with.

I have a hard time with this because I know it must really suck to
have wasted 2 hours, but I also feel people are human and make
mistakes and honest mistakes are what we have to deal with every day,
and sometimes that causes time to be wasted. Since I am not perfect, I
understand when others are not.
Obviously Target gave you the only options they possibly could have -
go to the store and redo it or redo it online. There is absolutely no
other option to magically make everything appear in the database.
I could see if they gave you a credit towards the stroller to
compensate for the 2 hours.
What I don't see is how you expect them to figure out everything you
wanted without you coming into the store or doing it online. If you
refuse to do either you have taken away their ability to help you in
any way regarding this matter, it is black and white.

Just a thought, but can't the registry be redone over the web from
home?

I'm really sorry that all of your items on registry were lost. I know
that when I worked Guest Service for Target those guns were such a
pain in the butt. You had to constantly baby them and they were always
breaking. I think you definitely deserve apology for what happen.
However I do agree with what someone posted earlier; it was a mistake
and there really isn't much that they can do about it.

See if you can go back there and get someone to sit with you while you
make your selection. No need to be this stressed out over it. No
reason to have to do it all at once either, start it and add as you go
until it's finished. You are putting too much stress on you and the
baby. You will be setting yourself up for disaster so you need to
stay calm.

Why is your time more valuable than that of others simply because
you're pregnant?

#1 Registering is supposed to be fun. If its such a big burden to you
then dont do it. The baby will still come even if you dont get your
freebies.

#2 Being 7 months pregnant-not a big deal. I'm sure its a big deal to
you but lets not forget ladies have been squeezing out babies for
years. Get over yourself.

#3 People make mistakes. Even you, even your pwecious whittle baby
will. Learn to roll with the punches. Moms need to be much more
resilent then this.

#$ Simple mistakes dont entitle you to freebies. Either re-do your
gimmie grab at Target or go someplace else. Sheesh!!!

So you spent two hours walking around Target scanning things for
people to buy for you and the employee at the service desk made a
human mistake and your list of things for people to buy for you was
not downloaded. Mistakes happen and this doesn't sound like the end
of the world. And you are not the first woman in history to be 7
months pregnant - - it happens every day and is not an earth shaking
situation. If you want people to buy you specific things then you
will need to either re-register at Target or do something similar at
another store - - period. And I am not of the opinion that Target
owes you a "good incentive" to use their baby registry.

Life is full of ups and downs and I can only hope that you don't teach
your child to be as demanding and intolerant of others as you appear
to be.

This is a classic case of "what would you like them to do?"

Diana seems to want the registry to magically appear. A mistake was
make, which is unfortunate, but all the complaining isn't going to
make the entries appear.

The best Target can do is say they are sorry.

My guess is that Diana wants freebies or discounts. I think she feels
that her time to return to the store needs to be compensated.

The problem with this is that, even if Target did give you freebies,
it doesn't bring the registry back. It doesn't make it possible for
Diana to magically remember everything on the list. All it does is
gives Diana some freebies.

Diana: Some advice from someone with 2 kids. It's hard. Nothing is
going to go your way for the next 18+ years. Understand that people
(including your kids and yourself!) make mistakes. Getting angry
about mistakes into going to correct them.

In this particular situation, either go online or go back the store
and pick out some things for your registry. This is the fun part.
Enjoy it. If you really don't have time, then don't have a registry.
Just enjoy what people pick out for you. They are gifts, after all.
Not expecations or entitlements.

.