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Poor training

Posted Thu July 13, 2006 11:45 pm, by sophia s. written to Walmart

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Tonight I went into my local Auburn, Indiana Walmart to buy clothes and undergarments and a few other items with a girlfriend of mine. We shop at Walmart ALL the time, almost to the point of once a day each. I found everything just fine and was at the self checkout paying for my items. One of the ways I paid was EBT and the second was by check. For some reason after you pay for food items with the EBT card it will not let you pay for the rest with a check. Well the older lady at the self checkout lanes, judy, kept on pressing the same buttons over and over and over repeatedly without anything changing. Then she called a CSM and the CSM continued to press the same buttons over and over repeatedly. Then she said that she would have to void what I bought and we would have to go over to the self checkout cashier's register and re-ring everything over again.I don't like going to the store and being embarrased when the cashier takes out all of my underwear, dropping them on the floor and waving them around to scan the tag. Why couldn't they do that to begin with instead of pressing the buttons over and over again for half an hour??!! One of the reasons I use the self checkout is to go along without much attention paid as to what form of payment I'm using to purchase my items. I am thoroughly embarrased and dissappointed.

I would like it if you could work out that problem on your "u-scans" and train your cashiers a bit better as to how to handle these mishaps.And perhaps be a little more discreet!!!


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by K G Posted Sun August 6, 2006 @ 8:57 PM

Why would you be embarrased using an EBT card if you REALLY needed it?
And no one cares what your undies look like honestly.


Re: Poor training by JME Sun July 16, 2006 @ 2:48 PM

JME by p d Sun July 16, 2006 @ 9:35 PM

I meant by p d Sun July 16, 2006 @ 9:36 PM

by RedheadWGlasses Posted Sun July 16, 2006 @ 10:24 PM

It's foodstamps, only in the form of an ATM card. It gives the
government some control over how the money is spent, and aids in
records keeping.

by Ken V Posted Mon July 17, 2006 @ 5:53 AM

Exactly right, Redhead.

The funny thing is, many Wal-Mart associates resent customers that use
EBT cards...

Why funny, you ask?

Because a susbstantial number of Wal-Mart employess are on governemnt
subsistence in one form or another themselves.

Did I just define hypocrisy?

by p d Posted Sun July 16, 2006 @ 1:44 AM

What did that person do, wave the underwear around letting everybody
know you were buying them?

How on earth do you handle buying pads or tampons?

Get a grip.


by Prefect Zachary Posted Sat July 15, 2006 @ 3:01 PM

Well atleast they did not announce "Attention wal-mart shoppers, this
lady wearing dressed in red is buying underwear at lane 6 why don't
you all come and take a look.."


by Quinny Posted Sat July 15, 2006 @ 10:34 AM

The only reason that I would be embarassed about using an EBT card
would be if I had purchased something other than a staple food. One
time a lady came in with a card and bought three packages of steaks
and steak sauce, using an EBT card. She said to her friend, "Im going
to eat well tonight!" and I thought, I pay for my food flat out, and
even I dont eat that well.

Self checkouts don't take checks. The check has to be processed in
person. remember that next time you want to go through self

Most EBT cards now are pin based anyway. The cashier is going to ring
it up as a debit transaction, and won't know if you are using it as a
EBT card or not.


I have an EBT... by starla Fri July 21, 2006 @ 12:11 AM
by Matt Jones Posted Fri July 14, 2006 @ 6:16 PM

Being trained better will not help much. If you have ever gone through
training, you'll know that during training they never sit you down and
tell you everything that could go wrong with a machine, rather they
train you how to do it and if it doesn't work right there's not much
you can do.


by *Brenda* Posted Fri July 14, 2006 @ 11:51 AM

So you are embarassed about using an EBT card and buying underwear?

How old are you? I used to be embarassed about buying pads, bras or
that kind of thing.... until I was like 17 and I realized... WHO

And the EBT card... give me a break.


That is strange. by vc Fri July 14, 2006 @ 7:17 PM

Hahaha! by Iconophiliac Sat July 15, 2006 @ 8:25 AM

vc by p d Sat July 15, 2006 @ 10:23 PM
by Cass Posted Fri July 14, 2006 @ 8:30 AM

The cashier and manager did their best to help you. I'm sorry you were
embarrassed by them seeing the underwear you were purchasing, but I
promise you, everyone has seen underwear before. Nothing to be
embarrassed about.


Amen to that! by tickytack Fri July 14, 2006 @ 10:51 AM

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