La-Z-Boy ignores uncontrollable circumstances!

I'd like to make a suggestion that may give you some peace. If you
can afford it (or if your mom's estate can afford it), pay off the
chair, accept delivery, and then donate it through a senior citizen's
organization, or through your church/synagogue/other house of worship,
to a senior center or a needy senior citizen who would LOVE to have
it, but can't afford it.

Think of it as your mom doing a really nice thing from heaven, if that
makes it easier for you to part with the money. If the chair had been
delivered in a more timely manner, she would have paid it off, and
you'd be stuck with a very new, hardly-used special lift chair and
would likely either sell it or donate it anyway. Maybe just do that
now and get some good karma/feelings from the deal.

Good luck to you.

I was sympathetic to the letter writer, until she demanded the chair
be sold for consignment.

If she had merely asked that the chair be taken back with no further
charges I would have been completely on her side. Even if she had
asked for a refund I would have at least been able to see her side,
since there are an amazing number of bills and fees involved with
closing a person's estate when they die, even though I think it would
have been in poor taste.

To ask for the money from the sale of the chair, however, was going to
far. It's one think to have a garage sale or an estate auction since
the chair would have been bought and paid for by the letter writer,
it's another to expect a store to take such a loss since they would
see absolutely no gain or profit from the sale.

I'm sorry for the writer's loss, I dread the day I loose my own
mother, but I don't see why the store should be expected to extend
anything other than their condolences.

She "demanded" anything? The gist I got of the letter was that if she
had no choice but to pay for the chair, then maybe she could recoup
her funds if the store would agree to sell it FOR HER on consignment -
meaning they'd get a share of the money and she'd at least recoup the
money she put into having to pay it off. How is that demanding? Why
is that worse than selling the chair at an estate or garage sale? I
don't necessarily think it was a LOGICAL request because since when is
a retail store likely to sell something on consignment? I don't,
however, think it was greedy or demanding that she asked. More than
likely she was just frustrated at having to pay for something she a)
didn't initially purchase; and b) had no use for. All she wanted was
a way to recoup her losses. I don't think that's unreasonable.

Kay,

My husband used to work for La-Z-Boy. All stores are owned
individually, not by La-Z-Boy corp. If this was a special order chair,
you may have to forfeit the down payment, but that is totally up to
the store itself, not the corporation. My advice to you, go to
La-Z-Boy's website and get the corporate HQ phone number. Find out who
the representative is for your area that sells that store its
furniture, and talk to the rep. He will more than likely be able to
take the chair back and refund your down payment. He can also tell you
who the store owner is. They cannot sell the chair on consignment.

I am sorry for your loss, and hope that you can get this situation
taken care of.

Kay M.,
Sorry for your loss.
Take a real close look at the contract looking for wording pertaining
to duties of the seller in case they did not met their duty. ie.
delivery time
Contact the store and tell them the whole story.
If that does not work contact your States Attorney General.
Good luck and please let us know how it comes out.
Bill R.

They said you would lose only the downpayment. I think if you dont
want the chair you should maybe just do that, leave it there and
forfeit the downpayment. I'm sorry you lost your mother and this is
happening to you. It does seem insensitive of them. It's possible it
was a special order and they had to pay a certain amount to have it
made but they should be able to resell it unless it's one of those
unique designs or colors that might be a hard to resell item. You
might want to bring in a copy of the death certificate. It might help
your situation. They may even think it's only an excuse and that you
changed your mind. I hope the downpayment wasn't a large one.Good
luck with that and I hope everything else is easier for you after
this.

My sincere condolences Kay.

Your letter is not very clearly written, so there is a lot a reader
must assume. To begin with, you are writing this letter to La-Z-Boy,
but your letter clearly speaks about going into a store. What store
is this? If this is a local store, then you must be working within
their policies. Did the store attempt to see if the order could be
canceled with La-Z-Boy, being the manufacturer?

You then have a sentence that does not read very clear. "They handed
me the 10 year warranty telling me it was the warranty!" What exactly
does this mean? I'm sure you've left something out.

When they said that you could leave it with them and forfeit the down
payment, it doesn't sound like they are trying to force the chair onto
you. You by no means have to pay for the balance or accept delivery.
I would hope they explained this to you in somewhat of a respectful
and concerning attitude.

The employees could certainly be a little more sensitive to your
situation.

If I understand correctly, all you really want is a return of the
deposit. While it would be nice of the store to accommodate you under
the circumstances, I don't think they are obligated to refund the
deposit money to you. Sometimes you just have to accept the
inevitable.