La-Z-Boy ignores uncontrollable circumstances!

That was such a kind and unselfish thing to think of RedHead. It's
true, she would have the nearly unused chair if it had been delivered
promptly, so I wonder what she would have done with it then? Donation
in the name of a passed loved one is a great idea. Maybe they could
even make a patch or plate to put on the back of the chair that says
"Donated in loving memory of (her mom's name here)".

Maybe even make it personal. "This chair was donated in loving memory
of Mary B. Smith. She loved her grandkids, Jesus, embroidery, and
Italian cooking."

Question: were you the one who paid the downpayment? If not then it
is no skin off your nose if you loose the down payment and allow the
store to sell the chair. You are out nothing and the store will be
allowed to recoup their losses.

By asking for the chair to sell on consignment, you are basically
asking to PROFIT from your mother's death. Shame.

I was sympathetic - both for your loss and your situation, until you
asked for consignment. That is just greedy.

Kay,

My husband used to work for La-Z-Boy. All stores are owned
individually, not by La-Z-Boy corp. If this was a special order chair,
you may have to forfeit the down payment, but that is totally up to
the store itself, not the corporation. My advice to you, go to
La-Z-Boy's website and get the corporate HQ phone number. Find out who
the representative is for your area that sells that store its
furniture, and talk to the rep. He will more than likely be able to
take the chair back and refund your down payment. He can also tell you
who the store owner is. They cannot sell the chair on consignment.

I am sorry for your loss, and hope that you can get this situation
taken care of.

Kay M.,
Sorry for your loss.
Take a real close look at the contract looking for wording pertaining
to duties of the seller in case they did not met their duty. ie.
delivery time
Contact the store and tell them the whole story.
If that does not work contact your States Attorney General.
Good luck and please let us know how it comes out.
Bill R.

They said you would lose only the downpayment. I think if you dont
want the chair you should maybe just do that, leave it there and
forfeit the downpayment. I'm sorry you lost your mother and this is
happening to you. It does seem insensitive of them. It's possible it
was a special order and they had to pay a certain amount to have it
made but they should be able to resell it unless it's one of those
unique designs or colors that might be a hard to resell item. You
might want to bring in a copy of the death certificate. It might help
your situation. They may even think it's only an excuse and that you
changed your mind. I hope the downpayment wasn't a large one.Good
luck with that and I hope everything else is easier for you after
this.

My sincere condolences Kay.

Your letter is not very clearly written, so there is a lot a reader
must assume. To begin with, you are writing this letter to La-Z-Boy,
but your letter clearly speaks about going into a store. What store
is this? If this is a local store, then you must be working within
their policies. Did the store attempt to see if the order could be
canceled with La-Z-Boy, being the manufacturer?

You then have a sentence that does not read very clear. "They handed
me the 10 year warranty telling me it was the warranty!" What exactly
does this mean? I'm sure you've left something out.

When they said that you could leave it with them and forfeit the down
payment, it doesn't sound like they are trying to force the chair onto
you. You by no means have to pay for the balance or accept delivery.
I would hope they explained this to you in somewhat of a respectful
and concerning attitude.

The employees could certainly be a little more sensitive to your
situation.

If I understand correctly, all you really want is a return of the
deposit. While it would be nice of the store to accommodate you under
the circumstances, I don't think they are obligated to refund the
deposit money to you. Sometimes you just have to accept the
inevitable.