Absurd Pizza Hut Delivery Experience

I have had my bad experiences with Pizza Hut as well. I suggest that
from now on you order from Domino's instead. I haven't had any
problems since ordering from Domino's.

I have to agree. We have had similar experiences with our Murphy, NC
pizza hut, but they don't deliver. We just sat there in the restaurant
for about 3 hours while our pizzas kept on being put on-what can I
call it? put on backorder? I love their pizza, so I have to go back,
but it sucked all the same.

..at least they didn't ruin your cinnamon stick eating experience.

"Never, ever, EVER should a person have to wait an hour and a half for
food from Pizza Hut "
I spoke with my friend in Africa, Mekagundai-Menatuso Clickclickbung.
He said try waiting 5 days for a fly to land in your mouth. 1 1/2
hours from Pizza Hut ain't so bad.

I have the same problem with Pizza Hut. We never order delivery from
them anymore. Even though they are within a mile from our house, it
takes over an hour every time. Once it took over two hours! I know
that on weekends they're busy but the food should never arrive cold or
stale. We we're going to complain to the manager about the poor
service until we met him. He seemed just as lazy and incompetent as
his staff.

I don't get why they didn't just tell you it was the wrong location to
deliver to where you were and redirect you. That's what they do here
if you call the wrong one. I would be ticked too. It's things like
this that caused me to stop using Pizza Hut. I order pizza alot and
Pizza Hut used to be the only place I would order from. Now it's the
only place I won't order from.

For the record, it was Sunday night and I was at work. I am a master
control operator for a TV station and the nature of my job is such
that I cannot leave, even for five minutes. Greedy? I don't think
expecting reasonably expedient service for food I choose to spend my
money on when I could easily pack a dinner is greedy.

then pack a dinner. save $$.. and probably a few pounds from the
grease too.I don't care if your the president by the way.

Actually, the problem that you've experienced is not uncommon. Indeed
Pizza Hut sets specific boundaries around their store that the
delivery drivers are supposed to stay in. In addition, they use a
computer system that will not allow cutomer contact info to be put in
unless it is within the delivery area. This can be worked around,
however, if the manager knows what he/she is doing. It doesn't help
that the workers hired at Pizza Hut aren't exactly professional
experts (high-turnover/usually less educated), so getting them to
think creativly to solve customer issues can prove to be difficult.
So whoever took your order may not have known that you couldn't be
delivered to. You address may have been put in incorrectly.

Things went sour when that store decided to have another store deliver
to you. If they had taken your order they should have sent someone out
of the way to complete it. They set poor time expectations. They
should have given you something more realistic.

In hindsight, I'd say that this manager dropped the ball by not
offering you a 'free dinner experience' for the future. If it were me
I would have gone out of the way to make sure you got what you paid
for -- a 'hot' pizza dinner and an apology.

I do recommend that you try to talk to the management reasonably,
explain the situation calmly, and encourage them to view these posts.
If this manager is at all interested in your satisfaction, then he or
she would surely do something about it in order to retain your
business.

"free meal voucher"

There is something about this statement that drives me crazy every
time I see it.

What the heck is a voucher??? You want a gift card. You want free
food. You want some coupons. But does anyone actually give out
"vouchers"?

I am serious...that word is like fingernails on a chalk board to me!!!
LOL!!


Either way, what does it matter where it comes from so long as you get
it? So it took longer than expected. When did you order? You left that
part out. Was it Fri. or Sat. by chance? When they are really busy.

You have a valid complaint in that they were cold but I dont think you
deserve a "voucher" for that. Dont you have a microwave? Why didnt you
send them back if they were that cold?

You asked... "Why on earth won't a store a mile away deliver to me?"
Good question.

There is a Pizza Hut a mile away from my house, but they do not
deliver at all. Maybe that's the reason your order came from a
different store. Just a thought.