Comcast, how do you manage to stay in business?
Posted Sun July 23, 2006, by Antonio R. written to Comcast Corporation
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Let me hurry and type this before my internet goes down again. I have had nothing but problems from Comcast for the past 6 mo. or so. It started first with DVR problems that resulted in 3 boxes within 3mo, and then progressed on to a tech falling asleep on my floor while coming to look at the 3rd box.
Comcast seemed to get tired of that issue and finally resolved it. They must have missed me calling weekly, so now the internet is the new topic of the week.
My internet has been going down all day and night since 7-3. I came home then, to no service at all (cable and internet) and when the tech could make it out 4 days later , he informed us that a neighbor was supposed to be disconnected, but we were disconnected in error instead. Lovely.
Internet started going down last week, called, and of course was given a time frame of about 5 days. In the meantime service comes and goes. I went and picked up a new modem from Comcast service center yesterday, but service went down again.
I tried to explain I need my internet because my home phone (not through Comcast , thank God) runs off the internet. I have kids at home while I work and need phone in case of emergency. No one cares, no one can do anything there but take my money. I talked to 2 reps and 2 managers today alone and
was treated horribly by 3 of the 4 workers. One even went so far as to say.."Well, why can't you use cell phones, I personally have 5".
Manager Reid B.-ID# 42020-from Canada office- told me today that internet is not a necessity, it is entertainment. Hmmmm...I think you have a point there Comcast..If I wasn't paying for your "entertainment", I could afford to go get another cellphone. You train your reps so well to remind people they don't need your service.
I had to take a break here because while typing the internet went down again at 12:43 p.m and came back up at: 3:29 pm And still, no one can come out until the 27th (made that app on the 17th).
Comcast, I would think that after reading and hearing the same complaints over and over from customers everywhere you would try to get your act together. But I am sure you will try to do that when I call to notify you I am taking my wallet to AT&T DSL next month.
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