Dell stealing from me and I can't get through to a helpful soul.

Michael, your intellect is reproachable.

What a wonderfully written letter! NOT!!!!

This is nothing more than a big rant about Dell without giving any
details about what happened. Do you really expect them to respond to
this rambling mess?

At least your giving the employees of Dell a good laugh. I know that
I always used to laugh at people like you back in my customer service
days.

You are absolutely correct about Dell. I wrote a complaint against
them too but the fact is that so many people have a dispute with them
that they really don't care. I wish you luck in your fight and wish
all the people Dell has abused would get together and fight them.

I agree! I think a lawyer, should get together all us unhappy and
unsatisfies Dell customers and make a huge lawsuit against them. We
havent even had out computer for a year, and have had terrible
experiences, one which led me on an emotional distressed 2 day bounce
around untill McAfee finally helped me, and my last issue, involved
another company, that called me to apologize and said 'in all my years
doing this, this has never happened before'. While my computer was
out, my Dell bill was due, and we were on vacay, so as soon as I got
my bill, I tried to call and make a payment. They would not accept it
over the phone without charging me a fee, but the nice Indian lady,
put in my account to not charge a late fee, so IF they do charge me a
late fee, I think that will be the straw that breaks this camels back,
and I will contact the BBB, CA, FTC, and every other business
professional place I need to.

Lovely use of the FBomb. Very professional. Kudos on your complaint.
Bet they are really going to leap frog over each other to call you...

Well, perhaps you can get a smile from this:

http://www.scarysquirrel.org/special/movies/foamy/tech2.html

This is a horrible letter.

First of all, you give us no information on the incident that prompted
you to contact Dell customer service in the first place. My best guess
is that this is a return situation, in which case you have to abide by
Dell's return policies. I hardly think Dell put a new computer on your
invoice just to give you headaches. Unless possibly this is an
identity theft situation, in which case you should contact the police.
But because you don't tell us what happened, we have no way of knowing
if you have a legitimate complaints. All you're doing is ranting and
raving.

Secondly, if your letter is any indication of the way you spoke to the
Dell customer service representative over the phone, I can't blame
them for not wanting to help you. You seem to have an anger management
problem. Letters with swear words, even swear words represented by
symbols, do not merit a serious response.You really sound like Faye
Dunaway in the movie "Mommie Dearest": "No...Wire...HANGARS!"

Here's what I think probably happened here -

Michael decides to buy a Dell computer, and calls them up and has one
financed by Dell finance (mistake #1).

Then he gets the computer, doesn't like it, isn't happy with it, it
doesn't work, for whatever reason he decides to return the computer.
He neglects to read the return policy explaining he is responsible for
shipping and handling and/or restocking fees and thinks he's going to
get a full refund (mistake #2).

He returns the computer, then figures everything will work itself out
and his Dell Financial account will be credited in full and closed
(mistake #3).

He waits for over a year to finally contact Dell when he realized the
account was not closed, and probably had a balance that has steadily
rose over the last year due to finance fees and late fees (it was
probably $100 or less for shipping fees, but when you add finance
charges, and he hasn't paid the account in over a year . . . needless
to say mistake #4).

This is why Dell will not help you, you got the refund you were
entitled to, and because you didn't pay the small balance on your Dell
Financial account back when you first returned the computer, you are
now stuck with the bill . . .

Please tell me, Michael, how close am I?

Coincidentally, I got 5 trojans and thousands of spyware on my
computer just last night and all I could think about was this letter
and if I had to call Dell!! Luckily hubby got some programs in here
quick and got rid of it all. Not even sure how these things got on
here, as I dont download much at all!
I would say call the actuall credit card, not sure what happens if the
CC is Dell itself but sometimes they can help eliminate the charges
themselves.

Until your anger got the best of you, this letter was very valid. you
threw it out the window with the vulgarity and started talking abut
"cutting the throat" of the company.

I always love these - once a month - dude - you just got a Dell!!

Couldn't you get your credit card involved? Get the charges
disputed?

I understand why you are so angry, if someone was able to get a
computer charged to your account. But your letter is lacking in
details of what happened 12 months ago, and writing it when you're all
pissed off isn't going to help. I think you need to have a friend
help you, someone who can keep the emotion out of the letter.

The only reason I'd recommend going to a lawyer would be to just pay
one $50 or $100 to write a threatening letter to Dell on your behalf
-- those letters work wonders. But to go into litigation will cost
you more than the computer.

Good luck.

Michael, had you written previously to Dell via PFB concerning your
problem? If so, maybe it would be helpful to include the information
from your other letter(s).

Also, your frustration is coming through loud and clear, unfortunately
overshadowing your complaint. Calm down, gather up all your
information and combine it into one letter, clearly explaining the
history and current status of your situation. State the facts without
getting sidetracked, and try to keep your opinions to a minimum. Above
all, as hard as it might be, leave out all profanity.

Give it one more try, maybe you'll finally succeed.

If I was a very important person working for Dell I'd charge you for
another computer you didn't own because of this letter!!! Stupid
moron. You, you, you...aurgh, I can't even say it.

I have a dell computer and have for several years now. I've had a
couple of problems and every time it has been fixed without any
problems. I've never gotten someone who didn't speak clear english and
never had any problems getting anyproblem with my account resolved.
You really shouldn't threaten to involve an attorney unless you are
going to actually do it and I doubt cussing will get the results you
desire.

It's like that letter where the OP saw water, still managed to slip in
it and, without even having seen a doctor, threatened litigation. I
and another poster tried explaining that filing a suit does not always
equal instant cash, but to no avail. Once people hear "sue, sue,
sue!" they think they're going to get rich quick.

Kind of like the letter where the woman wrote to her FREE e-mail
provider (gmail, I believe) and threatened legal action if she didn't
get her service reinstated (even though it was free and down time was
to be expected).

seen letters by Phyllis?

She ALWAYS threatens to sue.
Last time it was Circuit City.

You're right - that one really sticks out!

The only time I ever threaten litigation is when it's coming out of my
office, on my letterhead, and my signature. Then you know it's for
real. Otherwise it's just smoke. I am sure companies realize that as
well.