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 Bad Service
Posted Sun July 30, 2006 3:58 pm, by Thulee T. written to Lacoste
My complaint concerns the service, knowledge, attitude, and behavior of your sales associates towards valuable customers. My experience at the Palm Beach Gardens Mall in Florida was horrible. One staff in particular was very disrespectful to my friends and I. The sales associate looked at us as if we did not belong or have enough money to purchase anything. We were ignored the entire time until we were ready to make a purchase. There was another time when I went back to do an exchange. The same person that worked there the other time helped me again. First of all, her attitude and behavior towards me did not change. Secondly, she did not know what she was doing. Instead of giving me an exchange like I wanted, she charged my credit card twice for the same shirt! I have to drive far just to find the closest location, and it is a waste of time and money going back and forth for some mistake that could have been avoided in the first place if people knew what they were doing.
I would have expected better service for the amount of money I paid for the clothes. To help make service better, management could provide more training to their sales associates. Staff attitude and behavior towards customers are very important. Bad word of mouth will start to circulate when a customer has a bad experience. To avoid that, each customer should be greeted with a smile and asked if they need help when they walk in. Staff should look friendly and approachable for customers to be able to ask for help or have a nice experience.
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