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 Home Depot -- A Great Customer Service Experience
Posted Tue August 1, 2006 9:24 pm, by Erika B. written to Home Depot, Inc.
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Last Sunday evening at 7:30 pm, my cousin and I arrived at Home Depot (Buffalo, NY - Store #1234) with the intention of purchasing a propane tank. When we pulled into the parking lot, we noticed the lot looked rather empty with the exception of a few employees straightening up outside. A quick question to an employee confirmed that it closed at 7 pm.
You know the expletives that were going through our head -- and there goes the BBQ.
Not so fast. My determined, but polite, cousin leaped out of the car and ran up to Sam, one of the Home Depot employees, and pleaded with him to sell us a propane tank.
Sam listened and told us to hold on while he checked if any register was open. It was our lucky day -- a register was open! The propane tank was ours.
A big thank you to Sam, who has single-handedly reversed my negative thoughts about customer service at Home Depot.
Give Sam a raise -- he is a keeper!
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