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 horrible cashier
Posted Thu August 10, 2006 11:08 am, by melissa l. written to Pet Supplies Plus
Write a Letter to this Company
I went into Pet Supplies Plus to get some treats and toothpaste and on my vet's request I was going to buy a halti/muzzle for training purposes. When I got to the counter the girl looked at me with absolute disgust and asked "why are you buying a muzzle?" I replied it was for training my pup. She said "WHAT? Your putting a muzzle on a puppy? Thats inhumane!" I told her that the "pup" I was speaking of was my 7 months 65 pound boxer mix. She told me that the muzzle was "completely inhumane" and that I would be better spending the $150 on a shock collar. I told her my vet specifically told me to not use citronella or shock collars because of his temperment/attitude, it could make him worse. She completely belittled and de-humanized me. I felt like the worst dog owner in the world. To make matters even worse the customers in line in front of me were buying flea carpet powder, she told them not to buy it but instead to put the dog in the room with the fleas since he was treated and the fleas would jump on him and die off. Why in the world would you tell someone to put there dog through that? This employee was absolutely wrong and for that I will never shop at this pet store again....
Tell their employees that unless they are asked for advice, not to offer it. This girl didn't even look old enough to be out of high school-why should she treat me like that? How nice is that, the pet store makes pet owners feel like they are bad owners...how does that make sense?
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by missy disler Posted Mon January 15, 2007 @ 2:11 AM
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i have a 2 yellow labs with excellent temperments and we still have to
use a muzzle on our one becaus ehe has sensitive paws and if you touch
them, specially a stranger such as a vet he'll try to snap, not hard,
but it's distracting when your trying to clip his nails.
that girl has no idea what sh's talking about. a chock collar? that
inhumane.
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by vc Posted Tue August 15, 2006 @ 1:32 PM
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Was it a Halti or a muzzle? A Halti does nothing to stop a dog from
using it's mouth or jaws. Having had a dog that liked to walk his
owner, the Halti was the greatest thing ever. If anyone is tired of
being dragged around by a dog I would suggest one. The dog will take
some time to get used to it, but the walks are a thousand times easier
on backs and shoulders.
A Halti is in no way inhumane.
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I agree with you -- she was over the line. If muzzles are so
inhumane, why does her employer sell them?
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by dragonflygrrl Posted Thu August 10, 2006 @ 12:34 PM
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It sounds like you got a truly terrible cashier. I'm glad you are
letting the company know about this, but I hope you will also let the
local level management know. That is the most effective way to make
your point, and the best way to ensure action is taken.
One other thing, when people try to make me feel small for my
decisions, I always remember Eleanor Roosevelt saying, "No one can
make you feel inferior without your consent." Don't let an untrained
cashier at a store make you second guess yourself for following a
veterinarian's advice. You are a good pet owner for trying to do the
best thing for your pet.
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I agree!
by Tracy M Thu August 10, 2006 @ 1:29 PM
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SHARED LETTERS 
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