Very Bad Dining Experience at Texas Roadhouse!

For the first and last time we dined at Covington,La. Texas Roadhouse.
My rib and pulled pork GREAT.My husbands steak smelled rotten, so bad
it was followed by flies. He refuse to eat after that. They took the
plate and deleted his from the bill, yet it ruined our family night
out.

I agree with this guy. I dont defend corporate america because they
have led astray that the customer is always right. My dad recently
ate here and had the toughest ribeye in his life and half was fat. He
asked for another stake nicely and when he got it well it had a foul
smell like the spit in it. Why cant chains or even medium business be
like in Japan. The two times I spent alot of time there never had a
bad experiance when I paid well for a meal. You really should get
what you pay for. If people dont like people complaining then I guess
they are one of those 9/5s that just dont care about the reality of
things other than whats important to themselves. I wont ever go back
to Texas Roadhouse every time I have gone the steaks always get less
and less quality.

I dont see why people defend such a terrible franchise. My dad ate
there and bought the most expensive ribeye and it was the toughest
meat he ever ate in his life. When they gave him his new steak it
smelled foul, maybe they spit in it. I dont defend corporate america.
Why cant business in America admit cutomers are right, they wouldnt
be in business without them. I will never go back to this franchise
even though i havent had a bad experiance with them but even down here
in Texas where they started the consistency is terrible. Japan truely
has great customer service and the two times I had been never had a
bad experiance in a resturaunt, you actually get what you pay for
every time.

PLEASE VISIT WWW.TEXASROADHOUSESUCKS.NET AND POST YOUR COMMENTS ABOUT
YOUR DINING EXPERIENCE GIBSON

I work at Texas Roadhouse and you my friend are exactly what we hate
waiting on. If I had a dollar for every time someone ordered a well
done roadkill "not burnt" I would be rich. It's a steakhouse order a
steak not a roadkill and if you don't want it burnt don't order it
well done. Instead of crying maybe you should do the wait staff a
favor and never return to it again. Go eat at burger king or
something.

well idiot if you get a steak well done then what do you expect, how
about actually tasting a good steak and getting it cooked medium or
medium well, i mean your not going to get sick, and by the way it was
probally an accident for charging you for both of them because she
probally rang the second one in so the computer could keep up with
inventory, you ever heard of that, everyone makes mistakes, deal with
it.

Never had a bad experience there; in fact I posted a compliment about
them a few months ago. Love 'em! I know they have Logan's in NC; if
you have one close you should try it.

In all fairness, they did fix the problem without giving you a hassle;
what more do you want? If you want to show your annoyance with their
occasional overcooking of your food, just stop going there. Or if you
don't want to do that, instead of saying "well done, but not burnt,"
maybe phrase it as, "could you ask the cooks to cook it an extra 2-3
minutes?" Maybe being very specific on how done you want it would
help.

Yes, James, welcome to PFB's "Baptism by Fire". Hope you don't take it
too personally....lots of "Dynasty Mud Wrestling"....and always
refreshing to see happen... hope you stick around...lots of these
people and others are actually very nice once you get to know them
.... there's some great info to be gleaned from this site...and
sometimes your letter actually gets a response from a company....rare
but it does happen... So, good, bad, or indifferent...you're oficially
"one of us" now... lol

mistakes happen. if this is the worst that happens to you, look up
and thank God. this is called "life." let it go.

You obviously have your response, they want you to dine elsewhere.
I'm sorry to come off as blase' about your experience but I have been
there and done that - I have only had a response from a company when I
gave them a complement!

If it makes you feel any better, you letter may serve as a "public
service announcement" to let other know (who might patronize that
restaurant) that their service sucks. Other then that, let it go.

Its letters like this have me convinced that people complain JUST for
the fun of complaining.

Yes, you had a valid complaint in that they burnt your food and then
charged you for you. You should not have been charged for the second
steak.

BUT...they took it off. The manager apologized that your food wasnt
cook correctly in the first place.


Why would you allow this to keep eating at you? That seems to be YOUR
problem. Not theirs. If they had insisted you pay for the second steak
then I would say, by all means, complain away. But they didnt. They
took it off the bill and that should be the end of the story.

You might want to learn to pick your battles better.

ok they re-did your steak, and you ate it. why do you think you are
entitled to get the whole meal for free. i would have offered you a
dessert or an app card for next time. these things happen, especially
when you order steaks well done. soemtimes the grill will burn it on
the outside. of course if you want it well done it will take a while
to re cook a new steak and of course your wife should have been done
eating by then.

this is what i hate about restaurants. the make people get used to
getting freebies for every stupid thing. this needs to stop.

shut up.. stop complaining, and get a life! it was probably a
mistake.. they DID take it off didn't they? let me guess.. you live in
a huge house, own 2 BMW's??

The letter was very good, and you did not ask for freebies. HOWEVER, I
don't see what wasn't resolved in the restaurant. Your food was not
cooked as you liked, so you sent it back, and got it cooked right that
time. You got an appology from the manager. They overlooked taking the
bad burger off of the bill, but promptly took care of it when you
brought it to their attention.
It sounds like they resolved all your issues, I'm not sure what you
are hoping to accomplish? I think you got what you needed at the
restaurant.

I'd like to add kudos to what everyone has said . . this is the way to
use Planet Feedback - you went through all the other channels and
nobody got back to you. And, you're not asking for freebies - just
letting them know about the customer service.

My opinion on what the restaurant did - totally wrong - if there's
something wrong with someone's food, take both dishes back so that the
customers can eat together - and both have warm food (yes, it's
happened to me and that's what the restaurant did)

I second the motion to give you the Planet Feedback Seal of Approval!

May I just second the remarks of DGirl? What a great letter! I would
like to nominate this one for the PFB 'seal of approval'.

This is a perfect example of how a bad experience should be handled by
a consumer.

He politely sent it back.
Was 'sorried' by the manager
Asked the waitress to fix the bill.

Then:
Emailed the store
Called the 800 number (after his email was ignored)

My favorite: no freebie requests!

Again, what a great, great letter! Good job!

This is an excellent example of the use of PFB, as I see it. You went
out, were unsatisfied with the quality of your meal, politely brought
the problem to the waitstaff's attention, and got a replacement.
Problem solved, until the bill came, and you were charged for both the
unsatisfactory steak and the replacement. That problem was solved as
well, but the fact that both things occurred makes me think that an
email or call to alert them of possible training issues was completely
appropriate.

In other words, I think you have done everything right as a consumer.
You were upfront about the problem at the time, and at no time do I
get the feeling that you were rude or demanding, at least from the
tone of this letter. It doesn't seem like too much to expect that a
restaurant could at least send out a form email apologizing for the
problem and thanking you for your feedback, and I think you are right
to pursue this matter further. Granted, it isn't the end of the world
if they never reply, but it seems like an easy enough step to take to
ensure a happy customer.

Of course, if you had been rude or unpleasant, or jumped immediately
to an angry letter to corporate without ever letting the local store
in the loop, I would not be so sympathetic. The fact that you did all
this in the right order is what gets you my vote! You can stay on the
island, James K! ;)

To clarify...
You were charged for both dinners, or all three dinners? (including
your wife's)

And it could have been as simple as the server rerang in the item for
the cooks (food cost purposes) and the manager hadnt gotten to the
computer to take off the original. It happens. Nothing to lose sleep
over.