David's Bridal Refuses to Deliver

In these ecomonic times, EVERY store should be about customer service
and David's Bridal is DEFINITELY NOT. My daughter and I stopped in and
specifically asked if they sold dressed off the rack as she's having a
small backyard wedding within the month. We were told "yes, it's self
serve, go ahead and look around". We promptly found 2 dresses that she
decided to try. We waited about 5 minutes while a clerk was helping
another bride try on a dress. When a 2nd clerk offered us help, we
were then told that "No, we couldn't try on any dresses unless we were
working with a wedding consultant". What??? We had already been told
we could. She promptly went to talk to the clerk up front. While we
stood there, another very sweet clerk came and asked if we wanted a
room to try on the dresses. OK, yep, we were confused but said yes.
While she was unlocking a room for us, the 2nd clerk came back and
told us that we could NOT try on dresses without a wedding consultant.
Seriously, is their desire to NOT sell dresses, because if it is then
they have cornered the market. If this had been our only experience
with David's bridal, I would chalk it up to 1 rude clerk. However,
over the years we have been in for various other weddings and have had
other unhappy experiences. There are definitely better wedding stores
to go to and our mistake was not heading to them first! Never again.

I could write an entire book of how terrible David's Bridal is but, I
will sum up the entire experience, as quick as possible. I should've
known from the first time I walked in to turn and run!

First-if you insist on purchasing from them or their stores...better
have an appointment. The first time we went they attempted to turn me
and all of my bridesmaid, mother of the bride, mother of the groom,
and hostess away because they could not "fit us in" and we were not
allowed to look or try anything on without a consultant.

Second-do not assume that when they give you colors and sizes and let
you try on that you can actually purchase or order that dress. After
my bridemaid's went through the entire process of selecting, trying
on, and deciding upon a style that we could receive in colors and
sizes we wanted...we went to order anc check-out only to find we could
not get those afterall. Two hours and an appointment wasted.

Third-They cannot give you a definite delivery time. Nothing they
have quoted has held true and everytime we attempt to call regarding
appointments, fittings, order status, etc we are always placed on hold
for an average of 38 minutes.

Fourth- Alterations...aahhh alterations. My final fitting ended up
not being final. I even called the day of the appointment to ensure
everything was ready and was told yes. I live 1 & 1/2 hours away.
They put me in the dress with no mention that it was not complete. I
lifted the top 2 layers to see what the last layer was made of ...only
to find the last layer of the dress was still in pins...not sewn.
When I brought this to their attention they said don't worry they will
reschedule my pick up.....FOR THE DAY BEFORE MY WEDDING!

Fifth-Called corporate because, of course, no manager was there.
Corporate called the store and presto the dress was now ready within
the week. Set another appointment, and hour and a half drive, picked
up the dress and went home to try it on because they were "busy" that
day. Guess what, the final hem drags 2-3inches on the floor. Called
manager and explained. She advised she would call corporate to see
what they could do.

Sixth- Corporate stated they wouldn't do anything unless I came back
to them AGAIN! Yeah, that wasn't happening so I'm stuck with a rotten
hem on my dress and having to find another seamstress to fix. After
spending well over $1,000.00 on my dress.

Seventh- The service there is rude and "prissy" in my daughter's
terms.

I wish anyone that manages or works at a David's Bridal would read
these notes. Between my daughter and her bridal party, we have
experienced the same horrible service and attitude from 3 different
locations! Novi, Grand Rapids and Lansing - they are all in serious
need of customer service training. One example was from just last
week when my daughter went in for a final fitting only to find that
the bow above the bustle of her gown was extremely unlevel. It is just
a matter of a couple of tiny hooks. When my daughter asked about it,
the SEAMSTRESS (we are using that term lightly) actually asked her if
she wanted it straight.
I called the Novi store to ask for a tiny swatch of fabric to match
the color of the dresses to. I was told this could not be done over
the phone because they cost $1.00. We are spending thousands, however
we cannot have a 1 inch square of fabric. I was so upset all I could
do was laugh. The woman on the phone had no idea why I found this so
unbelievable.
I would never ever send anyone I care about to David's Bridal for
anything. They are clueless and rude.

I wish there was a place where David's Bridal actually read these
messages.

Three times I have been hung up on when calling two seperate David's
Bridal stores. Once was because a salesperson said, "I don't have time
to talk to you right now." The other two times were by a seamstress
who got frusturated when she couldn't understand me. I found out later
that she doesn't speak english.

I also received my dress back from alterations dirty. It still had
pins in it and they tore the bag that they made us by for the dress.

This stretches to Men's Wearhouse where the sales person acted as
though she hated her job and was EXTREMELY rude to family members.

I know it is hard to work with "bridezillas" but for those of us who
aren't that at all and would like to have a rewarding, relaxed
experience, it might be nice to step it up.

Omg..where do I begin with David's Bridal...

My first experience with them was a pleasant one. I found the perfect
dress at a low price..plus my MOH and one of my BM's found dresses.
The wedding consultant who helped us was very friendly. She suggested
I get my dress altered because it was a little long and just a tad
loose around the neckline (my dress is a halter dress). She told me
the alterations would be about $200 plus $25 for a rush fee. I didn't
think that was so bad so I scheduled an appointment. When I arrived at
my alterations appointment, the alterations manager was very nice. She
was about 7 months pregnant so she didn't do my alterations..another
woman who could barely speak english did them while the alterations
manager sat in a chair and advised the other woman on what to do. The
alterations manager seemed very friendly and talked a lot about
personal issues..never about what they were doing to my dress or about
the costs of anything they were doing. Long story short, they
basically just stuck a lot of pins in my dress, and when they were
done told me to meet them at the register. She told me that my
alterations including the rush fee and the shoes that I was also
purchasing was going to be $548. Umm excuse me, but I was quoted $200
by the wedding consultant. When I advised the alterations manager of
this she became very rude. After I signed the receipt, I immediately
changed my mind but she said all sales were final and they wouldn't
give my dress back. My fiance became livid after I told him what
happened. We were able to get about $125 back but I'm still filing a
claim with the BBB. I believe they lower the prices of a lot of their
gowns just to tack a lot of it back on with alterations and such. I
would NEVER advise anyone to do their wedding shopping at David's
Bridal.

My family also experienced HORRIBLE service at David's Bridal.

My mother and I drove over 2 hrs in the snow to visit my sister who is
preparing for her wedding in June. We had an appointment at David's
in Grand Rappids, MI at 1:30. We were there for all of 45 minutes when
the 'lady' who was helping my sister told her she would need to make
another appointment to return and try on more dresses. My sister told
her that we traveled a long way and were expecting to find a dress
today. The attendent was very rude to my sister and insisted we
needed to make another appointment. We were looking at $1k dresses
and were prepared to order that day - our attendent clearly did not
want to help us.

About an hour into the appointment when I learned of this, I went to
the front desk and was told that appointments usually last an hr to an
hr and a half and that our attendant was probably just tired and
needed a break. Now the store had only been open for 2 hours - and if
you need a break - GO TAKE IT!! You don't make a customer cry becasue
you want them to leave after all they did to arrange this shopping
trip with guests from out of town.

I voiced my dissatisfaction to the front desk then went back and sat
quietly to see if anything would be done. My sister was trying a new
dress much different from the other styles she had tried previously -
and she really liked it. So much that it was her new #1 pick. The
attendant then REFUSED to show her any similar dresses and said she
would have to make another appointment.

I want David's Bridal to know without any uncertainty at all - that my
sister would have purchased the dress she liked if not for the
attendant. She kept telling us that she loved it - but she looked so
miserable and unhappy - we didnt see that light or that smile that we
had seen with some of her other dresses at all. So we insisted she
hold off on her decision and left after 2 hours total of being there.
She told us in the car that she really did love the dress, was just so
upset at the service she was trying not to cry. At this point we are
going to try another shop and I seriously doubt she will return to
David's.

Having been in the service industry for a long time I can understand
that people have a bad day - but this was just terrible customer
service all around. Even after I voiced my dissatisfaction to the
front desk - not once did anyone else come to check on us or follow up
on the complaint. You know the kicker? The store wasn't even busy!
There were many attendants who didnt have customers who just kept
walking by or chatting with their co-workers.

Weddings are stressful enogugh - if the staff at David's is too busy
to show common courtesy and be KIND to their brides - we will find
another place to spend our money.

This is supposed to be a happy time in a woman's life - where she
builds good memories with her family and friends. Dress shopping is a
part of that. When we left - my sister was so upset that we wasted all
of this time and money on this trip to shop with her and had such a
horrible experience.

Thanks, David's.

Sorry to hear about all of your messes. I have fortunately only had
positive experiences with DB. I'll admit there was one time where I
didn't receive much help, but I was also just a walk-in and there were
already large parties there.
I was supposed to be in a wedding in 2006, bought my dress at the
South Bend, IN store, and then the wedding fell through. Well, the
receipts say, "NO REFUNDS OF ANY KIND," but a year later I went
wedding gown shopping for myself, and figured I would try to return
the bridesmaid gown anyways. I didn't go through any hassle at all,
and they gave me store credit. I'd had an appointment scheduled, and
I got right in. The girl who helped me was wonderful and funny. She
offered tips, but didn't push me into anything. She also stayed and
worked with me after her shift was through because I was still
deciding. And honestly, though this may have annoyed some brides, I
wasn't bothered when she excused herself to help another young girl
try on a dress or two who had come by herself with no appointment
made. I honestly found that very considerate of her. The sales lady
gave me a $50 off coupon too- she said they were only allowed a
certain number of those coupons each month and they were to be given
out using discretion.
Not to be snooty, but maybe it has to do with customers' attitudes?

On February 26th 2009 I didn't order my dresses but I ordered my ring
pillows, my book, my flower baskets, and my pen from David's Bridal in
Orem Utah. Well they said it would be here around April 20th. I went
in on April 27th and they said to give them another week and they
should be here. So I call today May 7th, Now I am told that they will
not be here til the end of May and my wedding is the begining of June.
The manager of the store proceeds to tell me that even though I
ordered my stuff early there were people that ordered after whos
weddiong was sooner so I was put on the back burner. Well when I
ordered my things I asked the girl, "These will be here the end of
April right because we are making the aprons for my servers and we
want them to match" Well needless to say I paid $175.00 for stuff that
I need for my wedding and it wont be done. Thank god I didn't order my
dresses from there, they probably wouldnt be done. Funny the little
dress shop where I did order my dresses from (my dress, 3 brides maids
dresses, and 4 flower girls dresses) all were done the begining of
April and I oredered everything the same day from each store. I am not
a spoiled brat or bridezilla I am a 30 year old single mom who works
for a living and I earn my money but when you are ripped off it doesnt
matter if you are spoiled or not companies have an obligation and if
they cannot meet that obligation they need to shut down or get new
people.

I'm having problems with a David's Bridal in HAgerstown, Md. and I
called their corporate office and my call was returned the next day
and the problem is being taken care of. Nancy, the girl I spoke with
was very helpful.The corporate doesn't know what their stores are
doing until you let them know.

I agree that David's Bridal does not deliver. And, I have not even
used them. I have not had a chance to spend any money at their store.
My mother and I were in the store looking at dresses. They hound you
when you come in and leave you hanging. I asked if I could try on some
dresses that I had chosen. One of the girls (that work for $7.50, cuz
there are no other jobs in town, that Farrah previously mentioned),
said that she would get someone to help me try them on. We waited, and
waited, no one came to help. So, we left to look at another store. As
we were going out of the door, mom said this place doesn't feel right,
it is just weird. We went to the next store. I found my perfect dress
for $1000 on the rack at a small business. All four bridesmaids live
in other towns. I sent 2 of them to another David's Bridal that was
closer. They still had to drive 35 miles. I had set an appt. for them
a week earlier. I was told the whole day was open. My 2 bridesmaids
arrived. The sales person said, that she had to hurry and had to eat
before a bridal party came in. My friends could not find anything. No
one was there to help them. I am not picky, I said any style in the
canary color. I do not expect anything for free, just some common
courtesy. My mother has a small clothing a gift store in a town. So we
understand people do like things for free. However, this was NEVER the
case. They left, went to a department store called and asked if they
could buy one there. I said sure. (I am NOT a bridezilla, and I am
laid back.) None of the dresses needed to be matching anyway. I would
rather spend money somewhere else. I would think as a manager, owner
or someone would care about the type of service they provide. I don't
get it. I was planning to coordinate my whole wedding thru them. And,
it is scam for people win a free trip, just to sell cheap cookware. I
don't mind people selling cookware, just not in the way that they try
to sell it and promote them. I did look it up on line before I decided
to go. Who would give anything away for free? There is always a catch.

And I have not spent any money with them. They refuse to take my
money. And that is ok with me.

I recently recieved a phone call from an outside vendor of David's
Bridal. The lady told me I had one a free vacation. I don't EVER
sign up for any of these fake things so I sat there and wondered how
in the world they got my information. The only thing I could think of
was that I had seen an advertisement for DB online about a free
wedding dress drawing. So I signed up to have my name put in it. Two
weeks later is when I recieved this phone call. The lady said I had
one a three day two night stay in a variety of locations all over the
US and in the Bahamas. She gave me a confirmation number and said I
had to attend this presentation where they would urge you to buy
things there but you were not required to do so to get your vacation
package. You only had to sit through the presentation. So I was like
ok there's not harm in sitting through it and checking into the
situation. So my fiance and I went. It was a 90 minute presentation
and I'll admit the guy named Tommy was very good at his job. He was
Asian I think and the other guy was black. They were very friendly as
we sat through the presentation where they were trying to sell dishes
and cookware through Royal Prestige or American Prestige. These
dishes were thousands of dollars. Again they were very friendly
during the presentation but when it was done and you sat down to talk
to them about the vacation package and you turned down the dishes they
were very rude and pushy. They gave us the package but were very rude
and tried forcing us to buy dishes. They told us that we were unable
to buy these dishes at this price after that night, that we MUST get
them right then. We left without the dishes. We are going to ask a
travel agent about the trip because we still think it is fake. It's
not worth the hassle of even taking that trip. When we got back to
our hotel room that night we researched these people and found nothing
but bad information about them. They rip people off and the trip
supposedly is a fake or is a terrible experience. Also we realized
that the only people who were at this presentation were young people.
Why? Probably because they assume young people won't research this and
will be naive and just buy things because they make it look easy to
use. Also, the people who got the phone calls about this free trip
were the women. Why? Probably because they think it is the women who
jump and say "come on babe, why not?" It's free! No it's a
ridiculous scam. So don't sign up for anything through DB because
they sell your information and take advantage of people. Go to Google
and type in Royal Prestige Scam or Ripoff..you'll see all kinds of
reports about it. And it all starts with David's Bridal! Most of
these people who did order these dishes never saw them or ended up
paying way more in interest then what they were told they would be
paying..so don't be naive ladies! If you do go to a presentation
after reading this just make sure you go and show them up and ruin the
presentation by telling everyone that it is a scam! Hope this helps
some people!

You know what you BRIDEZILLA's , you ALL want everything for NOTHING,
are spoiled brats who somehow think they are "entitled" to only the
best and you expect only the best service and WASTE the consultants
time by not having any idea of what style gown you want. Your
appointments are only to be one and a half hours in length as there
are other customers waiting and the consultants also need time to go
eat lunch, I bet you all get a lunch where you work because its the
law. Each and every one of you who has a complaint NEEDS to come try
and work at David's Bridal for at least a month. NONE of you would
survive...IMAGINE putting up with yourselves multiple times a day
while being paid $7.50 per hour and only if you are lucky and have
really sweet brides only then will you earn commission.....at most the
bridal consultants at David's Bridal average about $9/hr, how many of
you with College Degree;s are willing to work for those wages because
there are NO other jobs in your town?!!!! Instead of being rude,
obnoxious and unthankful you are lucky that David's Bridal even exists
and offers the selection that it does. My sister worked for them for a
total of three months when she was getting married and came home
crying everyday because people like you were so rude. Luckilly she
holds a Master's Degree and it was only temporary after a layoff for
her and now she is employed full time again and makes well over six
figures a year instead of putting up with your pathetic BS as a bunch
of spoiled brats. As I said NONE of you would survive as a wedding
consultant. Next time you go into David's try to have a little
compassion for those who are working there to assist you with your
wedding plans. By the way there is a place to send complaints to
Customer Service for legitimate complaints. Hello people......ALL
bridal shops are always updating styles every three months on average
so it is not uncommon for a gown or color to be discontinued. As for
Bridal Gowns on average if they are a close cut gown they do run two
sizes too small. Now I do agree their alterations costs are
OUTRAGEOUS....my sister wouldn't even have hers done there when she
worked for them. She found a seamstress who charged her 65% less than
David's....don't let them fool you on that one.

I ordered my bridesmaids dresses from David's and I am sorry I did. My
maid of honor ordered a 12 and when she was getting alterations done,
the seamstress (not affiliated with David's and much cheaper) noticed
that another BM's dress was the exact same measurements...but SHE
ORDERED A 10. When I called to find out if they could correct the
error, I was put on hold 3x, disconnected once, and hung up on. She
said she couldn't order another dress until THEY measured my MOH in
the store (that we have been to for 2 unnecessary trips already). She
also told me it takes 6 weeks to get the dress in and we only have 5
weeks til the wedding now. She didn't even offer to have it rushed. I
told her I would get it taken care of through the seamstress (who is
going to put extra material in the dress). What a waste of money and
time. Did I mention she then hung up on me? Stay away from David's. I
WILL NEVER GIVE THEM MY BUSINESS AGAIN. And I will make sure none of
my friends do either. I hope they go out of business.

Here are somethings you should know before you buy anything from
David's Bridal. As a formal employee here are some tips before buying
your dress.
They will try and sell you the dress off of the floor if you want a
new dress tell them you refuse to buy the dress on the floor and will
walk out if you do not get a new one. Now in order to make sure that
your dress in new when it comes in tell them to leave it in the bag
that it comes in. All of the dresses come vaccume packed in its own
package. Some stores will tell you that they ordered you a new one
but in fact when you leave the store they will take the one off of the
floor and put in back in the receiving room and then tell the receiver
to call you on the date the sales associate gave you. They will tell
you to pick up your mdse. as soon as it comes in you do not have to
pick up your mdse. at that time some stores will tell you that if you
don't pick it up they will send it back. They do not send back mdse.
that has been paid for there is no where to send it back to if the
mdse. is never picked up it goes in a box and sits in the store
forever. They tell you that all sales are final but if your dress is
still in the store they have to return your money to you because you
have never taken it out of the store. and once you take it out of the
store you have five days to return it. If the store gives you any
problems ask them for the customer service number and don't even
bother with the managers because they are told to tell you that all
sales are final. and once you try on a dress the person that helps you
is to sell you everything that you tried on because they have sales
goals on every piece of mdse in that store. If they do not make
commission they are paid 7.50 an hour. They are also told to call you
all the time to come baack in to try on more dresses. I left this
company because I was tired of not being up front with the customer.
also the alterations dept. will up the prices on your alterations in
order to make sales goals. so to all of those bridesmaids out there
who are not sure if the wedding is going to happen wait until one
month before the wedding to pick up your dress that way if the wedding
is called off and the store still had your mdse. you can get your
money back again make sure you call the home office because they will
not do it at the store.

I went to David's Bridal about a week ago. This was my first time in
the store and probably my last. I had an appointment scheduled to try
on wedding dresses. I was told someone would be helping me the whole
time we were there. First of all, I didn't like their dresses
anyways, but I was open to trying on some of the ones I didn't. The
woman that was helping me probably spent a total of 30 minutes with me
out of the 2 hours I had blocked off for myself and my sisters who are
bridesmaids. I did not feel as if I was taken care of at all! She
spent more time with another young lady that was set on buying a dress
there than she did with me. Almost with the attitude of "If she
doesn't know what she wants, I'm not going to help her."

To top it all off, we found out that alterations were going to be
outrageous! $120 for a hem alone! The last bridal shop we went to
had only a $60 hem charge and it was a designer store! I was not in
any way treated like the princess that every bride wants to be treated
as when she walks into a bridal shop. I would discourage everyone I
know from getting a dress at David's Bridal! They don't care about
you! Just your money!

Oh, one more thing, I also noticed as did many others on this site
that David's Bridal has no place to sent a complaint. Probably
because they started getting so many.

They are the worst. I bought my daughter's bridesmaid dress which we
were told in the store to buy size 4. The dress was 130.00. The
alteration cost us 178.00. Don't buy anything there. I filed a Better
Business Bureau complaint.

I know that they don't post this on their website, because they would
never hear the end of the complaints that they deserve. So, go ahead,
these are their corporate numbers.....


David's Bridal, Inc.

1001 Washington St .
Conshohocken , PA 19428 (Map)
Phone: 610-943-5000
Fax: 610-943-5048
Toll Free: 888-480-2743

I went to David's bridal because I have out of state bridesmaids, one
of whom is a plus size. Kudos to them for carrying a full range of
sizes. However.....

I was never called as promised when bridesmaids and moms dresses
arrived at the stores (they say this is because there's no way to
check on items ordered from other stores... ahem... i BOUGHT the
dresses at the other stores and I still don't earn a call? Of course
they were all under my name.... but no one could ever find them in the
system till they looked under tha bridesmaid's name.

When they ordered my future mother-in-law's top and skirt they wrote
the wrong item number and ordered her 2 skirts instead....also never
called when it arrived. Also, they completely guessed at her size and
refused to order the size she knew she wore (so when the 2 skirts
arrived, one was too big and one was too small. they let her re-order
the size she wanted, which ultimately fit.)

My maid of honor never heard about her dress (nor did I), I called 12
weeks after it was ordered and was told that it failed the "quality
check" at the store and had to be re-ordered and would be in 6 more
weeks. The same woman now corrected herself and said that my maid of
honor came in and bought one off the rack (I just spoke to my MOH and
she indeed did not go to the store). THen they said they had a
different one in for her from the floor and she should come in to pick
it up, and they were sorry for the month delay and yes she could still
have alterations done there. Alas, when sent back to the alterations
department she was told no way was there an available appointment for
alterations (Wedding date 8 weeks away).

I bought my wedding dress off the rack there for $300 and haven't had
problems with it, but I just dropped it off for alterations so we'll
see how it turns out.

Overall, they fundamentally lack centralized communication, and errors
all take 8 weeks to discover or resolve. Alterations departments
across the country have been extremely rude. Seeing as how this is
their BUSINESS they need to get their act together.

This is actually a recollection of a very good experience with David's
Bridal that i just had a few days ago. My wedding is in september and
i wanted to start looking for my dress. I went to a few bridal
boutiques, smaller stores. I had absolutely no help from anyone. Both
of the stores were empty and there weren't any associates to help.
After about 15 minutes, my sister went to go look for someone. Even
then, the lady was extremely rude to us and offered no help. A
warning, do not go to Ana's Bridal Boutique in East Providence. I then
decided to try David's Bridal. From the moment i walked in, 2
associates asked me if i needed any help. I was helped by a woman
named Holly who was extremely nice and caring. She patiently waited
for me to try on six different dresses and told me honestly what
dresses i looked good in. After much discussion, i decided to go with
a beautiful gown at only $900, a tiara, a veil ,and my undergarments.
I received 10% off the gown and 15% off the tiara and veil. I left
there extremely satisfied. I have absolutely nothing to say but good
things about David's Bridal. I will be going back to purchase my
wedding party's attire as well. They have excellent customer service
at the warwick, rhode island store.

We just recently had picked out a dress and all the goodies to go with
it. Like a normal wedding we were going to have help from the parents
of the bride, well lets just say one thing led to the next and we
don't have the money that we thought we were going to have. We decided
that maybe a compromise could be in order, we keep the dress and take
back the other expensive extras. NOT! they said absolutely no way will
they refund even a penny, only that they could put the money towards
more and equally as expensive other crap from their store. We hadn't
even gone to pick up the dress yet so there is no way that she would
have even worn the damned thing! It seems that would be the point of
their no returns policy. Well, lets just say we are stuck and have
been screwed by David's Bridal!! STAY AWAY!!!

To everyone that is going to purchase a wedding gown or any other
formal wear, STAY AWAY FROM DAVIDS BRIDAL! I purchased my wedding gown
and flower girl gown from a Davids Bridal and have nothing but
problems. I picked up my gown, purchased a bag for $10.00 to keep it
in. I opened the bag at home, not at the store which was a big
mistake, just to find that the dress was not in good condition. I
called them up right of way and the woman who answered the phone was
apologetic and assured me there would be no problems when I get a
chance to exchange it. She assured me that she documented our
conversation in the computer to avoid any problems. I ordered my
flower girl dress. When it finally came in, I brought it home, just to
find a stain on it. Now I am getting aggravated. I called and they
assured me that there would be no problem getting a new one. I bring
that dress in and the manager accused me of getting an orange stain on
the dress that looked like a foundation stain, which I dont where
makeup. She was very nasty and ordered me a new dress. I brought my
dress back just to get the nice manager. She apologized for all of my
problems and said she would order me a new dress. I told her that my
wedding is coming up to soon to order a new dress and that I would
take a dress of the rack that was in good condition. She said no, I
will order you a new dress and it will come the first week of October.
Mind you, My wedding is October 22, 2006. I expressed my concern about
having enough time for the alterations. Again, I was assured we would
have plenty of time to get everything done. Well my dress came in
today and they called me. I had them transfer me to alterations. I
explained the situation with the alteration manager. She was very
rude. You have to come in this Monday, no exceptions. I wanted to come
in on October 1 ,2006 because I work and my flower girl is in school
on weekdays. She said there was absolutely no way she could alter my
dress in that little amount of time and the manager would have never
told me that she could. So now I have to find someone else to alter my
gown and my flower girl gown. When I searched there website for
contacting there home office, there is no phone number and no email
address. They probably have too many problems to deal with and dont
care to hear about them. So avoid headaches and go somewhere that
cares about customer service!!!!

I don't understand why they charge you for a catalog that's free.
Also, I used to work for the company, and unfortunately, the
complaints are true. You might get lucky ang get someone who is
professional, such as myself, but that's rare. You truly don't know
what goes on, on the inside, until you work for the company.

I am a Certified Wedding Specialist and could not! refer anyone to
David's Bridal. WIth David's Bridal, it's not just about the service,
it's about the quality of the product also. For those who have
experienced no problems, consider yourself luckky. For others, as a
Consultant, I can only apologize. For those thinking of purchasing
your gown from any David's Bridal, do your research first. Your
wedding is the most important time of your life. Why risk it.

As for your catalog, contact the corporate office and file a
complaint. But to end the confusion, I would file a complaint with
your bank, or credit card company. You can't be charged for something
you didn't receive. Your credit card company will go after David's
Bridal.

Also, from being on the inside, it is true, David's Bridal is known
for having a very poor customer service rating. And poor ratings for
resolving the issues.

newarrivalsvcs@mail.com

Hi all..
It's August 31st now and guess what? Still NO catalog from David's.
They stole $3 from me. I guess it could have been worse..I've heard
enough horror stories about them. Oh well. I found my dream gown at
another bridal salon-and for a great price!

I went there in May to try on some dresses; now I get outside vendors
calling me and sending me $#%& all the time. Obviously they sell your
info.

promptly went out of business and shipped her gown back to the
vendor...without telling her. They waited and waited for it. They live
three hours away, so it wasn't as if they could keep checking in the
store. They ended up getting a gown off the rack in a local store but
never saw their deposit.

Take everyone's advice and run away from this place.

Thanks for everyone's comments. To S. Brown, guess what? I still
haven't received my catalog. I have no way of going to one of their
stores to pick up a free catalog-the nearest one is 2hrs away. I
wanted to check out their catalog before deciding if the drive was
worth it. Judging from the responses here and on some wedding sites
I'm on, I probably won't go and just use their catalog for ideas.

That said, why should it take any company nearly a month to simply
stick a catalog in the mail? I've ordered a ton of wedding related
catalogs and all of them, except David's, shipped their catalogs out
within 48hrs and I got them in about 7 days. Taking 3 weeks to simply
send out a catalog is bad business. So is not having an easily located
"Contact Us" button on their website.

Thanks again for the replies!

http://davidsbridalgifts.com/contactus.htm

Form to contact customer service.

The letter writer ordered the catalog on 8/1 and David's Bridal
website clearly states that it will ship within 2 to 3 weeks. So if
they are providing their usual lousy service, it probably wasn't going
to ship for 3 weeks which was 8/22 - - two days before the letter was
posted. So no one refused to delivery the catalog - - the letter
writer simply expected to receive it faster than the website said it
would be mailed.

I've never dealt with this company, so I won't join the "STAY AWAY"
posters.

I will, however, state that any company that charges $3 just to send
you its catalog is probably one I'd avoid as much as possible.

Not to say that your complaint isn't valid but RUN from this company.
You've gotten a tast of how they do business. PLEASE listen to the
advice that's already been posted. Planning a wedding is hard
enough--regardless of the number of guests, whether it's formal or
whatever. I went low-key at my own, Eddie Bauer outlet dress,
wildflowers and a pig roast, and even my mom shoved a giant cup of
beer (local brew--mmmmm) in my hand and told me to get lost while they
set up. Stress city--just the whole family thing, the desire to have
everyone have a good time. Feh. Don't add your dress to the list of
stressors. You're supposed to feel great on your wedding day--and not
unhappy with what you're wearing.

So, please consider yourself lucky that you're only out $3. I have
heard *nothing* but horrible things about the way they do business.
Seriously, no hyperbole. I had a friend who was screwed out of plenty
of dough--she didn't have much to start with but figured that if she
wanted bridesmaids the least she could do is pick up the tab for the
dresses--and she got NOTHING from David's. Literally.

No dresses, no one to contact who was worth a damn--just a mess. So,
she had to break it to us (bridesmaid and MOH) that she couldn't help
us out (we were totally understanding--I mean she was great to us--no
bridezilla) becasue she just didn't have the cash. Not a problem--I
mean how many brides pay for the dresses in the first place????

So, we went to a local place, found some really reasonably priced
dresses (it was after prom and there were some pretty dresses on
sale--some were actually classy enough for an adult to wear) that had
no butt bows or made us look like giant, shiny Hershey's kisses and
were able to have them tailored locally--properly. It really was
worth spending what amounted to about $30 extra bucks for the service.


I really hope you have a great wedding but now you know one vendor you
want to avoid.

but you do deserve exactly what you're asking for...seen too many
brides on newsclips dealing with fly by night companies that close
down with no warning...leaving these people with dashed hopes and
little or no remedy....and it always make me mad to see good people
being hurt at a very special time of their lives...so people trust a
chain to deliver... and asking for a catalogue and not getting it
after being charged should raise a red flag...this is pathetic.

Best of Luck to You and Your Husband to Be...

Life, Happinesss, a Sense of Humor, and building a life together and
Making memories that endure... and Blessings beyond measure...

Your letter is valid and deserves their attention.

I concur with the other posters. Run as far away as you can from
Davids Bridal. They are the Wal-Mart of the bridal industry. The
stress and aggrivation they will probably cause you is not the worth
the pennies you might save.

Not all small boutiques are super expensive. In one wedding I was in
we actually had to have the bridesmaid dress made and they were only
$130.

Good luck with your wedding planning and try not to sweat the small
stuff.

STOP!!! STEP AWAY FROM THE COMPUTER!!! Do not...and I repeat...DO
NOT...do business with David's Bridal!!!!!

If you want to save yourself a LOT of time and money and hassle find
some other place to buy what you need for your wedding.

I have heard NOTHING but bad things about David's Bridal. Yes they
have pretty commericals but its a whole other story once you are
dealing with them. And it isnt a local issue. The stories come from
all over the map.

I was a floral designer for 14 years. So besides the internet I heard
a lot of horror stories about them just from my line of work.

DONT DO IT!

That being said...I dont understand why you said they REFUSE to
deliver. Just because it hasnt shown up yet doesnt mean it wont.

I ordered a shirt from an online company once. It was supposed to be
here in two weeks. More than a month later it hadnt shown. I didnt
think it was such a big deal because it is a small company and they
are technically a book company and they had just had a new and very
popular book come out. So I knew they were busy and probably
overwhelmed at the time. After a month I finally sent them an email
asking if they had sent it yet because I hadnt received it and if they
hadnt when it might be coming. They were more upset about it than I
was. They had sent it a few days after I ordered it and it obviously
got lost in the mail. They were very apologetic and they sent another
right away. I had it in a few days. Now..I understand this isnt
exactly what your letter is about but my point is...just because you
didnt get it...doesnt mean they didnt send it or that they wont.

why didnt yoou just go to David's to get a FREE copy of these
catalogs... there are a tons of them in the store..


and for the other posters..


yes there have been horror stories about Davids but you know what,,
there are horror stories about ALLL bridal shops....thats because the
brides expect all the vendors to bow down and kiss their behinds and
treat them like they are gold...well it doesnt happen if a bride goes
in with this attitude to begin with... I bought my gown and my BMs all
bought their dresses from David's... i bought my dress off the rack
and had absolutly NO problems with my concultant... my BM dresses were
in within 2 weeks..and they fit perfectly.... no i did not have my
alterations done at Davids only because they were too expensive.. if
you go on wws dot the knot dot com, you will read the horror stories
about ALL bridal shops..

Do yourself a HUGE favor and deal with a local bridal shop. You will
save yourself a lot of trouble and grief. Another thing you may find
is that David's stuff isn't monetarily that much cheaper and the
service you get will be so much better.

When my best friend got married all the bridesmaids and the bride went
to David's. We all got our dresses without a problem but come the day
of the wedding and not only did three of four bridesmaids dresses rip
in someway but the brides wedding dress ripped in two places. I
happen to be the only heavy person wearing one of the dresses so that
wasn't the issue. They just seemed to be poorly put together. Be
careful about anything you order from them.

Look up Davids Bridal in PF. I've read about really huge problems with
this company.

Happy Wedding!!

This is a big sign of things to come. I didn't use David's Bridal
when I got married but several of my friends did. Trust me when I
tell you that this will not be the only letter you write them if you
decide to order from them. I not only seen first hand the horrible
customer service, bad dress fittings, and late arrival of dresses. I
have also heard NUMEROUS horror stories.

A wedding is a stessful enough event and time in your life. I know
how appealing this store is especially if you are working with a small
budget. But, if there is any way you can find a dress at a different
store, I would go with it. Just some friendly unsolicited advice.
Congrats on your upcoming nuptuals BTW.

No one has refused to deliver anything - - David's Bridal website
clearly states "catalog will ship within 2 to 3 weeks", so let's do
the math - - you ordered it on August 1st and three weeks from then
was last Tuesday, 8/22 and today, the date of your complaint claiming
bad customer service, is 8/24.
And you're correct - - time is something most brides cannot afford to
waste, so that is why planning ahead and allowing extra time is so
important.