Coffee at the Lock Haven McDonalds

OK! I work at a McDonalds and when the lady said she would see what
she could do SHE MENT IT!! The reason she sent out another girl is
because...ok I guess i will expalain it in detail.
*everyone working has a certain job
*the lady who hands out the food is the presenter. unless there is no
one in line behind you it is very likely that she can't bring your
coffee out to you.
*the girl who brought it out to you was probably the runner. she is
the one who bags the orders. I have done presenting many times and i
think that you should ask if the coffee is ready when the person who
takes your order asks you what you want...the person running( bags the
orders) or the presenter will be wearing a headset for communicating.
then the presenter can start you a fresh pot of coffee and you wont
be waiting as long.

I am sorry for the coffee not being brewed just for you. but seriously
i think we only sell probably 10 cups of decaf coffee a day. and most
of our customers are more than happy to wait for a fresh pot. because
to me making the customer a FRESH pot is TERRIFIC service. and just
because that other place gives you free coffee that doesnt mean they
care about their customers they probably just dont want to hear any
complaining.

McDonalds probably has the best deals on coffee anyways... (at least
ours does.)
You can get senior discounts, free refills, the LARGE is just ONE
DOLLAR!

these 2 comments you made make no sense...


>>>>2. If they are out and I have to WAIT I think they should hand out
a free coupon on the next coffee purchase.

>>>>3. If it is sitting in the pot more than 1 HOUR dump it and make a
fresh pot. If I don't go during busy hours she gets OLD coffee!


OK you said that if you have to wait on a fresh pot then you should
get a free coffee...Then you say if the coffee is not fresh then the
should make new coffee. PLEASE explain your point?!?!

AND BY THE WAY!!!! That lady was not rude! She made you FRESH coffee
and that is what you said you wanted. so why was she rude exactly?
Even though i dont work at the Lock Haven one i still know what
McDonalds does for their customers and you should only be writing
compliments in my opinion it is a COMPLIMENT to make you a fresh pot
EVERYTIME!
Thank you for your listening.

The fact of the matter is that there is a product, which is advertised
for sale and it is not available. That is an inconvenience to someone
that wishes to purchase it. As far as buying a coffee pot, they are
referring to their restaurant experience.

Also, if the customer is a regular there, is she going in around the
same time? As a former McDonalds manager it was good to be familiar
with 'regular' customers and prepare for their visits during my shift.
This helps build good customer service rapport and it IS good customer
service to compensate someone if they are inconvenienced within
reason. You want to continue their service with you, and an apology
and perhaps an incentive is practical.

To the hecklers and smart asses, this is not a forum to show your
comedic talent!

Hello,
I am a manager at that McDonald's. I am only one part of a team of
people that want to provide service to you and my employer. I am
taking your complaint seriously. I will voice your suggestions to the
owner of the store, as well. One helpful tool McDonald's has is a
customer service number 1-800-244-6227.
I stumbled upon your complaint when I was double checking the address
to my store because I was going to print out new map quest directions
to area spots for lost overnight customers.
I do not claim perfection. I am only human and I want to see people
happy. I hope I error less than I wrong, but there are times I fail,
as well. What I do know is I want my customers and employers happy.
If you should ever see a red headed manager with a hat at Lock Haven
McDonald's and you want to talk to me in person, I would be greatly
pleased.
Good day to you and yours, I hope I am of help.
Sincerely,
William Barnhart

So they don't sell enough decaf coffee to keep it brewed 24/7. You
can't figure that out by now? Would you rather they pour you some
sludge that was brewed 5 hours ago? They're doing you a favor by
brewing you fresh coffee.

Stop your whining and complaining, stop demanding free food for having
to wait when that's your choice (did you ever think to ask, "do you
have decaf coffee brewed up and ready to go?" so if they don't, you
can just go somewhere else? of course you didn't), and stop being a
baby.

So, you will be mad if you have to wait for fresh coffee, or you will
be mad if the coffee is old? How can McDonald's give you the service
you want?

It doesn't take that long to brew your fresh, delicious coffee. Take
that 3 minutes to relax.

Oh, if you want the corporation to take you seriously, you might want
to get someone to proofread for you :)

Can't you even order Mcdonalds brand ground coffee from thier website
or something? I do happen to think they have good coffee.

I spend at least 7 dollars a day at mcdonalds and i dont ask for
anything in return. I enjoy it...plai nand simple. either its wort
hthe hassle or its not

umm heres a suggestion... go and buy a coffee pot.. and make your own!
it'll save you ALOT of $$!!

Another Mickey D's entitlement wench. They're all out tonight.

So on one hand you always want fresh coffee (it has to be dumped and
re-brewed if it's been sitting for an hour), but you also want a gift
card if God forbid you should have to wait while they make up a fresh
pot Just For You!? You just blew all your credibility right there.

hello.. while i do see your letter and sympathize with you for the
wait on the coffee, as someone already mentioned that McDonalds is a
fast food place and not a coffee place! Also I am surprised that they
actually brew decaf coffee as i work for burger king in canada and
even have worked for mcdonals and they only brew regular coffee, not
decaf.. with that said and i am sure that since i know most people
prefer normal coffee as opposed to decaf, your coffee if it was ready
might have been a tad old,..(unless you dont mind 2 or 3 hour old
coffee), and since if most people dont order decaf is a waste of money
if they continue to make a "fresh" pot every 30 minutes or every hour
just for any body that MIGHT want decaf over regular coffee!

Now as someone also mentioned, mcdonalds doesnt need to entice people
to buy their coffee as they dont compete with a coffee outlet such as
starbucks or something else... mcdonals competes with burger king and
wendys.. so coffee is the least of their concern!

Actually when people go to a fast food place for coffee, then it
should be the freshest possible as most people just drink pop/juice
with their value meal and coffee is only usually a big seller up until
maybe lunch ... during breakfast mostly!

So my question for you is.. would you rather have fresh hot coffee to
go with your meal (if ordering one) or coffee that has been sitting
there for the better part of a few hours?

If no one is ordering coffee, then it doesnt make much business sense
to start brewing a pot of decaf every hour.... it is just a waste of
money meaning they have to raise the prices .. and usually if the
money is lost on coffee, they will raise the price of a cup of coffee!

Heh. I work in a restaurant. After the morning rush, I don't brew
another pot of coffee unless someone orders it. And certainly not
decaf. Very few people drink decaf coffee in my neck of the woods.

It tastes better. It is hot. No one ever complains.

So, what you want Mickey D's to do is to make a fresh pot of coffee
EVERY HOUR so that you will never have to wait?

Get over yourself.

For that amount of money and being such a regular you should get fresh
coffee. However, since they are really falling short on service, $84
will buy you a VERY nice coffee pot and gourmet coffee that can knock
the socks off any pot of McDonald's coffee you can buy. Might save in
the gas money too. This is not said as to offend you so please don't
take it the wrong way.

I LOVE when they make me a fresh pot. As long as they don't stick the
cup under before it's finished i will happily wait. They have better
things to do than sit around and wait for you to show up. Buy a Mr.
Coffee and a pound of Starbucks and take control of the situation.

I can see from where this frustration comes. And seeing the great
amount of money per month the woman spends on coffee alone, I can
understand why it is you feel you need special treatment and for the
company as a whole to change their business plan to accomodate one
customer. However, please don't take this as a personal attack or a
cold unfeeling response, but I think your list of demands at the end
is a bit frivolous. IF there IS such a good alternative available to
you, it might be worth the effort to simply go there and leave Mc
Donald's on their own. They'll get the message and make any changes
they see fit once they find how much they are losing. I don't mind
waiting at all for a fresh pot of coffee over fast service and poor
quality, stale coffee that's been there who knows how long because so
few people order decaf anyway.
But do let us know if they bow to your demands... it's always an
interesting read.
As for the letter itself, for the most part it's ok. Could be less
dramatic with fewer "shouts" (capitals). It just dosen't sit well in a
professional correspondence.

Good Luck!!!

Sounds to me like you want both ways, if the coffee is being made
fresh and you have to wait you complain that you are waiting too long,
if the coffee is served to you right away then you complain that it's
not fresh, you are just hard to please no matter what happens and you
can't have one way or the either. Or perhaps you are out for
freebies.

I don't want to take away from your frustration, as I know you are
perturbed. That being said, if you preface something with "EIGHT out
of TEN times they are OUT of decaf coffee!!!" all I can do is wonder
when you will finally give up.

It really is all about math and how much you're willing to put up
with. Not just coffee at McDonalds, but anywhere. Too often letters
give statistical analysis of the poor proformances and writers wonder
why they can't get the service they desire. I don't mean to pick on
you, but when something is bad 80% of the time, logic tells me that
your going to be unhappy 80% of the time. Those aren't good odds.

Think of all the money she'd save if she stopped buying coffee at
mcdonalds and actually bought a coffee pot... last time I checked they
were only like $20.. fresh coffee, any time ya want it.


but alas... nobody to request freebies from.

McDonald's doesn't have a buy ten get one free program and it is
greedy and unreasonable of you to make demands based on what another
company does. If you don't like the service and/or product you are
receiving from McDonald's, then by all means take your business
elsewhere. And I don't see where anyone was rude to you - - you
voiced your opinion and they didn't agree - - end of story.

"I have to sit and WAIT on a pot to brew."

OW! That must be painful!

i smell a scam here.

First things first:

McDonald's is a burger joint. Sure, they sell coffee too, because
people will buy it. It'd be nice to get fresh, hot decaf (BLEH! but,
that's your choice) at all hours, but because it has to be brewed by
the batch, there's going to be times when you catch it empty.

McDonald's is an established business. They do not need to entice
people to try their coffee, because people are already buying it. If
people stop buying their coffee, they will still buy the burgers,
shakes and fries. Waiting does not entitle you to a free coffee, any
more than waiting for fries entitles you to free fries.

A free value meal is not appropriate here, in my opinion, since you
got the coffee you paid for.

That being said: maybe your stepmother could try one of these
coffeemakers that uses 'pods' for that single cup.

How on earth was she rude? She could easily have laughed in your face
at your ridiculous attempt to score freebies, but she didn't. She was
polite and professional.

You wanted something for nothing. You didn't get it.

Oh well.

Incidentally, your stepmother doesn't know how to make a pot of coffee
for herself?

It does not take that long for Mc Donalds to brew a pot of coffee. As
a matter of a fact depending on what time of day it is I INSIST that
they brew a fresh pot, because nothing is worse than coffee that has
been kept warming on a hot plate for a few hours. Fresh brewed is the
best--I would think that your mother in law would be happy. If they
had decaf coffee on hand that had been bitter from sitting for a few
hours then we would be reading a different complaint letter from you
(ie, coffee at the Lock Haven McDonalds is not fresh and tastes bitter
from sitting all day).

Jenny,

Even if I thought your letter had some merit (I don't), McDonalds does
not have to offer incentives to eat there. Your ideas about buy 10-get
one free would be feasible for a new place, or for a place who is
trying to compete with McDonalds.

You have many options available to you, should you choose not to wait
for the coffee. I agree that it's annoying to have to wait, but I fail
to see how this should entitle you to a free value meal.

Additionally, I fail to see how the lady telling you 'she'd see what
she could do' to your request for free coffee, is rude.