Exchanging WITH a Receipt at Target

I read your return to Target,well surprise,Circit City when u return
anything u r charged a % of the total mine was 614.00 and thet charged
me 87.00 to return it,it is called a restocking fee,so dont go their
neither,their worse,what if u bought something 4 3ooo.oo u would be
charged 450.00 to return it...Big laugh, some one needs to do
something about these crooks thats what i call them

Shannon,
I agree with you that Target's return policy is very restrictive,
having had a recent encounter with it. I no longer shop at Target
because of this...either for myself or for others. I have found that
life without Target (and the corresponding, if only occasional hassels
related to their return policies) is quite doable, as well as
desirable. There are many retail stores who will gladly take your
money and appreciate your business. The great thing about this country
is that we all can feel free to do business with a company or not, and
if we feel that a return policy is too restrictive, then we have that
right. For others who feel that this is not a problem, more power to
them. Let me tell you that Burlington Coat Factory has done a 180 on
their restrictive return policy and are presently running television
ads to get the word out...I guess they finally realized that their
restrictive policy was costing them business, so they decided to
revisit this issue. This is the power that we have as consumers...just
simply refuse to do business with those whom we don't agree with their
business policies. I believe that, in time, Target, like Burlington,
will see that their bottom line is being affected and they will decide
to rethink their position on this.
I think that some people who are responding to these posts, fail to
relize that these are posts about a personal experience with a
company, as well as their own personal opinion about that
experience... and in your case, you own personal opinion about
Target's return policy, and your personal decision to shop elsewhere
because of this. An opinion is just that...it doesn't mean you are
right or wrong. It's just your opinion. I find that the personal
attacks to be, not only unjustified, but unwarranted as well. By the
way, based on my personal experience, written return policy
notwithstanding, even various Target employees, from cashiers to
middle and upper management, can't agree on their return policy.

Sorry, but I'm with Target on this one. I get issues like this all
the time where I work. It's called a time-based warranty/exchange.
How long ago was your baby shower? 6 months ago? You should be happy
they offered you the $56 in credit, that is more than you will get at
most places. I have had customers try to return things they bought
years ago! "I just opened it doesn't work". Is the model still
current? Do they still stock it? I'm sorry but three months is a
reasonable amount of time to offer a return. Do you expect them to
keep your registry on file for 5 years in case you want to return
something? You should have taken the credit that was offered, and if
not, sell the thing on Ebay.

i think the policy is clearly stated on the receipt. you have 90 days
with the receipt. at least they gave you the opportunity to spend the
$56 the high chair costs, and of course those were not your $56 cause
someone bought you that high chair. i guess for her the right policy
should be exchange my items whenever i want.

It looks like all you've done, Shannon, is give Target some well
deserved kudos.

EVERYONE is in agreement here. You selected the high chair you
wanted. You kept the chair well past 90 days. You opened and used
the chair. YOU THEN THOUGHT YOU COULD RETURN IT?!

Yep, I don't blame you for not posting back. I'd be a little ashamed
too.

I have said it before but I will say it again. My sister had a baby
last year. I cant even tell you how many baby showers she had. At
least three! She had a registry at Target and at Babies R Us. The
shower was in October and the baby was born in December. She returned
a LOT of stuff. They gave her gift cards every time she returned
something and that was great! She took them and went and bought what
she needed for the baby and if she didnt need anything for him then
she used them to buy her Christmas gifts for that year. There was no
problems except all the gift cards she carried around with her for
awhile. LOL! There were no hassles, no issues, no attitudes, no
nothing.

And if she was given something that she didnt need or want and there
was no gift receipt or she couldnt figure out where it came from...she
gave it away to someone who needed it!

I agree with you Target's return policies are a bit unfriendly.
Everyone knows that you get a whole bunch of stuff at baby showers
that are duplicates, the wrong size, etc. It's not ungrateful to have
to exhange or return an item. Some gifts come with receipts and some
without.
I had a poor customer experience with Target as well, and I was
willing to exchange for goods if given the opportunity. I did not have
a baby shower registry at Target nor did I register for a stroller.
However, someone with good intentions, gave me a stroller from Target.
I had previously purchased a stroller on my own and did not need one.
The box was unopened, with clear labeling that the product was from
Target. One month after I had the baby I brought the thing to Target
who stated that they could not take it back at that particular store
because it wasn't in stock there and proceded to give me locations
where it was. That is absolutely ridiculous and unfriendly. Who would
have ever guessed? I always liked Target!

BTW the locations they gave me were both at least an hour away.

It was ridiculous, especially when I spend so much cash in that store.
Now I think twice before I buy gifts for others there. I wouldn't
want to put them through the same stress, if I got something for them
they needed to return.

I happen to think that many of the replies that have been made to your
post are out of line. You have a right to feel the way you do. I am
guessing by what you say that this is your first child. Most woman,
first child or not, like to think ahead and request clothing and items
that their child will use as they grow. If everyone gave only gifts
for newborns, you would end up with 50 outfits that the child grows
out of by one or two months of age. Same with diapers etc.

I do have to side with Target on their policy however. 90 days is
generally enough time to exchange/return items. They certainly won't
be changing their policy for you since it works for them and a
majority of their customers. For the next baby, consider waiting
until your child is the correct age before purchasing an item such as
this. Maybe use gift cards. Hopefully you were able to find
merchandise totaling the $56. I know that shouldn't have been
difficult.

Good luck with your baby, they grow fast!

Their policy of 90 days seems very generous, it was your fault for not
reading the return policy. Why not just take the $56 credit and buy
lots of diapers and baby food? Its not like they are making you waste
story credit on useless stuff.

Baby registries should be for items that are need when the child is
born, not for items that will be needed six months to a year after
birth. If you are registering for items that will be needed in the
near future (six months to a year) you should be asking for gift
cards. This way in 6 months you can buy the products when you need
them and get the size you need.

On your baby registery did you ask for a suit that your baby would
need when he/she gets a job? No of course not. So why are you listing
items that the baby would obvious have out grown within six months.

Target has a stated return policy. If you can not read and follow the
policy that is not Target's fault.

After reading this string I think you need to go back to Target and
appologize for being unreasonalbe. Then thank them emphatically for
going above and beyond by offering you store credit when they didn't
have to.

Someone needs to be smacked with a clue by four.

You had a baby- big whoop. Lots of people have babies. My mom even had
one, I bet yours did too! Lots of people who shop in Target have
babies. I bet right now there are hundreds, maybe thousands of babies
in Targets all over the land. Somehow all these mothers manage to
accomodate shopping into their baby raising. Perhaps you should learn
to do the same.

The world does not bend to you because you became a mother.

I find this whole thing very confusing.

The highchair was on your registry, which means it was of your
choosing, and you were fully aware of the size and style, yet you say
it's a space saver that connects to an existing chair and the worst
product ever made. So, when you picked it out, you had to know it was
too small for an average sized baby to use at the proper time, and
that it was not up to your standard of quality.

Why would you say, "Of course he was going to fit as a newborn"? Are
you insinuating that only a newborn would fit in the chair? Why did
you choose something that would not accommodate a child at an age when
a highchair is appropriate? Also, I just checked, and that model holds
up to a 50 pound child, so if your son is only 22 pounds, perhaps you
are not putting him in properly. Maybe his diaper is too bulky, and
that's why the crotch area is too tight.

The point of a registry and gift receipt certainly is not to allow an
indefinite amount of time for returns. I don't understand why you feel
entitled to be excused from the 90-day return policy that the rest of
us must abide by. If you are looking for a store with an indefinite
return policy, with a receipt, may I suggest you try Kohl's, as it is
the only store, to my knowledge, that would be willing to accommodate
you.

If six months isn't enough time for you to determine whether or not
you like a gift, then perhaps you should ask a friend or family member
for some help until you can get back on some kind of normal schedule.

Also, I suggest you think twice before calling me genius or Einstein,
as your letter leaves the reader with many questions. Maybe you should
take an objective look at it again before calling people names.

I really believe that you, as a consumer should speak your mind to
Target about your displeasure with their return policy.
I do disagree with your letter, though.The return policy is clearly
stated, and they did allow you to exchange the highchair to some
extent.Explainations as to why you should be exempt, threats and bad
mouthing will not get Target to change policy.
If you generally enjoy shopping there, suggesting that they change
the policy will get better results than complianing.
And hey, Happy Baby! Enjoy him, love him and forget about stupid
Target - babies are more fun.

I have a 7 month old. He is 22 pounds (He's tall too!) We got our
High chair when we was almost 4 months old. Granted, we got ours from
someone where we work that here child out grew, but we WAITED! You
know you are not going to need on right away, so it is better to wait.
And the one we have the straps go over the shoulders like a car seat.
Which holds him in better then the ones that just go around the waist.
When we first put him in the chair, at 4 months old, he arched and
slouched. Was your son doing that? Did you only try it once? It
took three or four times before my son stoped slouching. Well, thats
not entirly true, he STILL, after 3 months, slouches if he doesn't
want to be in his chair. We also have one of "The First Years" chair
that attaches to a regular chair. But it says it is for 9 months and
over. But my son is early in the development stages and it works from
him when we go out to eat or to my in-laws. Could it be that the one
you picked out was too old for your son and he just sipped a bit?

I have NEVER had a problem with Target. Infact I was there to day.
And three weeks ago we returned a DVD set. We had our receipt and
told them that disk 3 was defective. We went to the DVDs, got another
set and opened it up. We looked at all the disks to see if we could
see the same defect. While we were looking, we noticed a BIG scratch
on disk 4. We knew that disk 4 of the set he had worked, so they took
disk 3 from the new set and put it with the others that we knew worked
from our set. They were very nice.

Um you knew you didn't need a high chair right away when you got
it????? I'm just guessing here????

Fifty six bucks vs nothing. Hmmmm lets do the math... Store policy is
a GENEROUS three months..but naaah too busy..... I'd run with Fifty
Six bucks... buy a ton of diapers in bigger sizes... call it a day.
But No.....you have a reciept. You gave them the ultimatum and ran
with zero... it's a chance when you play Plinko on "The Price Is
Right" too. I'd stick with a sure thing -- they tried when they really
didn't have to and you made your choice.

Just answer me this one question: If I, along with others, have to
follow the 90 day return policy, then why are you any different?

While I do agree with a lot of it, I do have to say, please read the
letters carefully before commenting, people.

So far, she has been accused of not having a receipt and picking out
the high chair for her registry.

She had a receipt, and she did not have a high chair on her registry.

Is this really that difficult?

Target's return policy is you have 90 days to return it, with your
receipt.

90 days means 90 days. Not 91 days, not 92, not 4 months later. It
means 90 days.

They offered you $56 worth of other baby items that you could select
yourself. Why was that so unreasonable?

Please do make good on your threat not to shop at Target. They aren't
going to miss you at all.

I wasn't going to reply but I felt compelled. I don't have any
children so maybe I don't know what I'm talking about but I would
think that it wouldn't be a good idea to put something like a high
chair on a baby registry for this particular reason. You can't use a
high chair right away so you run the risk of opening it up and it
either being broken or you wouldn't be able to use it. It's your right
to put whatever you want on your baby registry (when I worked at
Target I saw things like DVDs and TVs on some baby registries) but I
think that 90 days is a long time to be able to return an item. Count
this experience as a life lesson and just use the credit to buy other
baby items. The $56.00 was never yours to begin with so why do you
feel that you deserve cash back? If you only had a gift receipt you
would have only received a gift card anyway.

This is a Fisher Price Space Saver high chair that connects to an
existing chair. It's the worst product ever made and just to
clarify.....my son is 22 lbs. I also did go to the baby department at
picked out $56.00 worth of other items.

I can't think of one person that I know of who has time to set up a
high chair 6 months before they actually use it. Some people have too
much time I guess!

Target's return policy is 90 days with a receipt - - period - - what
more needs to be said??

Well you should have taken the 56 dollars and picked out items that
you need. You can't always get what you want, sometimes you have to
meet halfway. You did return it after the 90 day policy


"If you are not willing to return items from a registry with a receipt
expect to not get my business."

I guess this means good bye then. They are not going to bend the
rules for you. They don't give special treatment to parents just
because they act the same age as their children.

Sorry, I agree with the other posters . . .you waited too long - how
long do you think stores keep registries - till the kid goes to
college

But they offered you the $56 worth of merchandise . . .I don't know -
I could have found $56 worth of things to buy there.

90 days was long enough to open the box and get prepared with. Since
you decided not to you ran into a problem. I think they gave you a
fair way to deal with it and should take them up on the offer of
exchanging for another high chair son's size.

OK, let's look at this objectively for a second.

You were given a high chair that was chosen off your registry and
presented to you prior to your child being born, so you are probably
already 2-3 months AFTER purchase by the time baby arrives.

4 months after this (now about 6-8 months out you try the chair out
and find that it is too small for the child to comfortably sit in.

Now, I have to stop and tell you that I have a REALLY hard time with
this aspect of your letter - I have YET to see a high chair that
couldn't easily accomodate a 2 year old, let alone a 4 month old. So
I can't understand what it is about the high chair that was
ill-fitting?

Are you sure you had him in it correctly? I know sometimes if I did
the straps wrong on my son's high chair, it would make it too tight
for him, but that was my error, not the high chair's.

I will agree with you that I can understand not using the chair until
the baby is around 4 months because before then, there wouldn't have
been much use for it.

But can you see how when you are returning the item 4 months after the
baby arrived, let alone from the purchase date, that you were already
too far outside the return time frame???

& now, you are trying to return the chair (in exchange for what I do
not know) and are not happy that you are being told you HAVE to make a
purchase from that same department on the date of return.

Were you under the impression that a) having a registry and b) having
an expired gift receipt was going to get you CASH???

Just FYI, gift receipts ALWAYS give you back a gift card for the
amount of purchase, PROVIDED they are within the posted deadline.
They never come back in cash, even if the original purchase was made
with cash.

& registries are only for the convenience of your guests. It is also
not a guarantee for returns because had you not had the gift receipt,
there would be no way of proving the high chair came from Target and
not another retailer.

Personally, I think you ought to take the $56 and let it go. Changing
your mind is not Target's fault.

*sigh*

So, they gave you the option of picking out 56.00 worth of alternative
baby items and told you that it must be done the same day.

Please elighten me. I fail to see what's so very unreasonable about
this response.

You used the registry so YOU tell US what the point is.

What kind of highchair did you get that doesnt hold a 4 month old? How
big IS your child?!

My nephew is a pretty big kid but at 9 months old he still fits in his
highchair with plenty of room.

Why did you wait that long...more than 4 months since the baby is 4
months and I doubt your shower was right at the time your child was
born...to open it? You have a lot of patience. I cant think of anyone
who would wait from the time they had their baby shower until 4 months
after the baby was born to take the highchair our of the box. Most
people are too excited to check it out and of course..to make sure it
is put together properly so it can be returned if there are any
problems.

I guess you learned your lesson. Next time dont wait in excess of 4
months before you check out important items like highchairs. If you
had of I am sure you could have returned the highchair with no
problems.

I am sure that if this highchair was not big enough to hold a 4 month
old that it would have been obivous without the baby being there. Was
it a TOY highchair? I still cant figure out what kind of highchair
doesnt hold a 4 month old.

Its really not such a big deal though if you think about it. So you
didnt get what you wanted. But considering that you didnt buy the
highchair in the first place you didnt lose anything did you? You got
56 dollars worth of other items that I am sure you needed. I mean, you
didnt just take a loss on it did you?

Unfortunately, 90 days is 90 days. It has nothing to do with the
registry. A registry allows you to choose what you would like and
people can pick something off that list, it doesn't void the return
policy.

I'm confused as to what high chair you picked that would not
accomodate a 4 month old. I looked on the Target website at the ones
in that price range and they all say they are adjustable and some can
fit a baby up to 50lbs. I have a feeling you just decided you didn't
like the high chair and wanted a different one.

They did allow you a credit in the same department. You chose not to
accept it. I'm sure you could have found $56 worth of items you
needed since babies always need something.

Why couldn't you just put the $56 credit toward a new high chair? Or
if you didn't want a high chair they had at Target, how about some
diapers, and then use the money you would have spent on diapers to buy
a new chair elsewhere?

I'm really surprised you didn't even OPEN the box until your son was
4mo. When I had my first child, I was so excited to check out my new
high chair I opened it right away, even though my son didn't use it
for several months.

And, last, but not least: my VERY portly little 20-month-old (31.5
lbs, baby!) fits in our high chair still. Which is making me think
that maybe the one you have might be adjustable, if a 4m/o doesn't
fit. If you haven't ditched it already, maybe you should ask a veteran
mom friend of yours to help you figure it out. This is the chair YOU
picked, right? Did you pick it on recommendation? Ask the person who
recommended it! If not, didn't you check out the features before you
registered?

Let's turn the tables. How many days should a person with a receipt
from a registry be given? 120, 180, 1 year, no time limit?? Or
should it be left up to members of management on a case by case basis
thereby leaving them open for charges of not being consistent?

Well I can imagine you were quite the person to deal with. "I told her
that I didn't give birth, come home from the hospital, and put my son
in the high chair to see if he fit." How very immature of you.

The receipt says right on it that a receipt dated within 90 days is
required for all returns and exchanges. What part of this don't you
understand? If I have to follow the same policy, then why don't you?

"What is the point of the baby registry?" So that your family and
friends can purchase gifts for your newborn, and not as a freebie
returning excuse. If we follow your logic, then what is stopping
people from registering for kid's, teenager's, and adult clothes on
their registry?

"What is the point of a gift receipt?" So that you can return any
items purchased that you do not wish to keep for whatever reasons
providing you are still within the store guidelines.

Your receipt is no longer valid. They were trying to be nice and let
you exchange it for more things. You, being ungrateful, turned down
their offer and then write to them complaining about it. You don't
have a valid receipt and therefore you deserve nothing.

Please make good on your threat of staying out of Target. I'm sure
they'll be glad you left.

Grow up.

Sorry, but the store's policy is its policy. 90 days is pretty
generous.

and an exception should be made for them. If they let you by with
your excuse then they need to allow anyone else who wants to make an
exchange no matter the time frame or reason do so. I can just see the
CHAOS!! BTW no store has to allow refunds or exchanges except on
defected merchandise.

Say it with me people..........ENTITLEMENT PROBLEM!!