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 A very happy Fairfield Inn guest
Posted Sun September 17, 2006 12:00 pm, by J E. written to Marriott International
Write a Letter to this Company
My family and I traveled to Milford, CT this weekend for my sister's wedding and stayed at the Fairfield Inn by Marriott. The service we received couldn't possibly have been better.
We arrived at 2 A.M. after a long trip, exhausted and anxious to get to sleep. The front desk was being manned by a gentleman named James, who was very friendly and checked us in quickly. The room was spotless, the beds comfortable and we slept undisturbed by anything, even the usual noises expected in a hotel.
The complimentary breakfast was wonderful, with an abundance of choices, quite a bit more than expected. Your housekeeping staff was cordial when asked to come back a bit later as we were rushing to dress for the wedding, and we returned later to find the room spotless again.
Checkout was effortless, and we were thanked by other staff members for choosing your hotel as we left.
We couldn't have been happier with the entire stay, and felt you should know. Thank you for making your guests feel welcome and comfortable.
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by JME Posted Sat September 23, 2006 @ 9:40 AM
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Dear J. E.,
Thank you for contacting Marriott regarding your experience at the
Fairfield Inn Milford.
We have forwarded your comments to associates in the Executive Office
at the hotel to share with the rest of the staff. Your accolades will
certainly be appreciated.
Your patronage and continuing good will are very important to us. We
look forward to serving your future lodging needs. If we can be of
further assistance, we invite you to reply to this email.
Thank you for choosing Marriott.
Regards,
Quigley Charles
Marriott Customer Care
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How nice!
by p d Sat September 23, 2006 @ 4:08 PM
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by Firebrat Posted Mon September 18, 2006 @ 10:51 AM
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What a great letter! And I second what Bill said. A wonderful
compliment like this one deserves a follow up call or letter to the
hotel directly, to assure that James is (hopefully) commended for his
efforts.
It's so nice to read well-written, complimetary letters on PFB. Too
bad they're so few and far-between. :)
And congrats to your sister too!
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by JME Posted Sun September 17, 2006 @ 10:43 PM
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It was superb service, and they deserve the praise.
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SHARED LETTERS 
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