A very happy Fairfield Inn guest

Dear J. E.,

Thank you for contacting Marriott regarding your experience at the
Fairfield Inn Milford.

We have forwarded your comments to associates in the Executive Office
at the hotel to share with the rest of the staff. Your accolades will
certainly be appreciated.

Your patronage and continuing good will are very important to us. We
look forward to serving your future lodging needs. If we can be of
further assistance, we invite you to reply to this email.

Thank you for choosing Marriott.

Regards,

Quigley Charles
Marriott Customer Care

What a great letter! And I second what Bill said. A wonderful
compliment like this one deserves a follow up call or letter to the
hotel directly, to assure that James is (hopefully) commended for his
efforts.

It's so nice to read well-written, complimetary letters on PFB. Too
bad they're so few and far-between. :)

And congrats to your sister too!

J.E.,
Great job catching these folks doing many things right.
To be on the safe side you might want to send a copy of this letter
directly to the property General Manager.
I know that will make his/her day.
Take care.
Bill R.

What a nice note! Good for you for taking the time to do this and for
getting the guy's name!