HOME SHARED LETTERS RATINGS MY PLANET COMMUNITIES MISSION SIGN UP!
Shared Letters

Join and browse our exclusive open discussion forums and talk about whatever you like.

Channels
» The Suggestion Box
» Company Responses
» PFB Feedback Line
» Consumer Podcasts
» Mommy Talk & Daddy Dialogue ™
» Shared Letters


Newsletter

Sign up for PlanetFeedback's "Consumer Café" email newsletter!





A very happy Fairfield Inn guest

Posted Sun September 17, 2006 12:00 pm, by J E. written to Marriott International

Write a Letter to this Company


My family and I traveled to Milford, CT this weekend for my sister's wedding and stayed at the Fairfield Inn by Marriott. The service we received couldn't possibly have been better.

We arrived at 2 A.M. after a long trip, exhausted and anxious to get to sleep. The front desk was being manned by a gentleman named James, who was very friendly and checked us in quickly. The room was spotless, the beds comfortable and we slept undisturbed by anything, even the usual noises expected in a hotel.

The complimentary breakfast was wonderful, with an abundance of choices, quite a bit more than expected. Your housekeeping staff was cordial when asked to come back a bit later as we were rushing to dress for the wedding, and we returned later to find the room spotless again.

Checkout was effortless, and we were thanked by other staff members for choosing your hotel as we left.

We couldn't have been happier with the entire stay, and felt you should know. Thank you for making your guests feel welcome and comfortable.


Reply



Log In/Create an account | 8 comments
     Add to your del.icio.us  del.icio.us    Digg this story  Digg this  
PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.
by JME Posted Sat September 23, 2006 @ 9:40 AM

Dear J. E.,

Thank you for contacting Marriott regarding your experience at the
Fairfield Inn Milford.

We have forwarded your comments to associates in the Executive Office
at the hotel to share with the rest of the staff. Your accolades will
certainly be appreciated.

Your patronage and continuing good will are very important to us. We
look forward to serving your future lodging needs. If we can be of
further assistance, we invite you to reply to this email.

Thank you for choosing Marriott.

Regards,

Quigley Charles
Marriott Customer Care


Reply

How nice! by p d Sat September 23, 2006 @ 4:08 PM


Re: A very happy Fairfield Inn guest by Firebrat Mon September 18, 2006 @ 10:51 AM
by JME Posted Mon September 18, 2006 @ 11:56 AM

that James received the praise he deserves, so I left a note about him
on the guest comments card in the room also. That should assure that
the right people hear about him.

Reply

by Bill R Posted Mon September 18, 2006 @ 12:09 PM

JME,
As a Hotel Manager for many years I really enjoyed sharing feedback
with Team members. In fact we recognized documented performance with
cash, prizes, passes to local attractions, and goods and services
provided us by our vendors and sister hotels for this express purpose.

Team members really enjoyed getting caught doing something right.
Take care.
Bill R.

Reply

by Bill R Posted Mon September 18, 2006 @ 4:24 AM

J.E.,
Great job catching these folks doing many things right.
To be on the safe side you might want to send a copy of this letter
directly to the property General Manager.
I know that will make his/her day.
Take care.
Bill R.

Reply


by RedheadWGlasses Posted Sun September 17, 2006 @ 9:38 PM

What a nice note! Good for you for taking the time to do this and for
getting the guy's name!

Reply

Thanks by JME Sun September 17, 2006 @ 10:43 PM




Home | Shared Letters | Ratings | Login | Communities | Categories | RSS | Contact Us | Terms & Conditions | Privacy Policy | FAQ
Copyright 2013 © All Rights Reserved PlanetFeedback.com | Web by Cicada