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Thanks for making your menu more kid-friendly, Panera Bread!

Posted Mon September 25, 2006 9:51 am, by Deborah L. written to Panera Bread Company

Write a Letter to this Company


On Saturday, September 23, I was in the mood for your smokehouse turkey panini but was reluctant to go because I was out with my 12 year old son, who is somewhat of a picky eater. Historically we have had issues with the "kid friendliness" of your menu, but decided on Saturday to give it another try at your Warrenton, VA location. I am so glad we did! Thank you so much for changing your children's menu!

My son ordered your peanut and butter jelly sandwich (made with organic peanut butter) and I was very happy to see it arrived, not with chips and soda, but with an organic strawberry yogurt tube and a container of milk. Furthermore, it looks like you have switched the bread for your sandwich. I have always had to prod my child into eating his sandwich because, in his words, the bread is "too hard" or "too chewy". Invariably, he leaves half of his sandwich on his plate, which is very frustrating. This trip, however, the whole grain bread was nicely soft with a slightly chewy crust. My son devoured his whole sandwich without complaint (a novelty!).

I am thrilled with our experience and can't wait to go back. Thank you again for listening to your consumers and modifying your menu to suit their needs without compromising on the quality and freshness of your product.


Reply



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by MattandErin Engle Posted Sat October 14, 2006 @ 2:02 AM

Unfortunately, panera bread was one of my favorite spots to conduct
business or relax in a quiet calming atmosphere, until now. I went in
a few weeks ago and was mortified to see a yuppie family of 4 with the
SUV stroller, the high pitched squealing, them crawling all over and
the area looked like a war zone! I then saw two more yuppie families
just like them come in and knew my plans to have a relaxing lunch were
out the window so I got my lunch to go and ate it out on the sidewalk.
There are plenty of places for people with children to go, first it
was Starbucks, now it's Panera Bread, isn't anything sacred?

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by Alastor Posted Wed September 27, 2006 @ 10:57 AM

Ahh, finally a letter worth reading! It's always nice to see that a
company can make pro-active changes to better the service that they
offer to their customers. And it's also nice to see that a customer
can take the time to post a letter letting them know that their
changes are really working.

Reply

by eydie Posted Tue September 26, 2006 @ 11:16 PM

It's nice to see kind words. I love the Panera Bread restaurants in
our city. We have one that is actually part of my favorite public
library and just going inside makes me feel good. And everyone is so
nice there. Thanks for taking the time to be sweet and give credit
where credit is due.

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by GuestsSuck! Posted Tue September 26, 2006 @ 6:27 PM

Thanks for taking the time to write a compliment letter! I'm sure the
company will appreciate it!

Reply
by franese Posted Tue September 26, 2006 @ 4:52 PM

Great letter! now this belongs on the top 20!

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by tickytack Posted Tue September 26, 2006 @ 12:35 PM

It's such a refreshing change to click on a letter and find one as
great as this. Excellent job.

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by Call Me Bright Side Amanda Posted Tue September 26, 2006 @ 9:16 AM

Very nice and well written letter! We need more letters like this!

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by Venice Posted Mon September 25, 2006 @ 10:57 PM

It sounds like the company is actually listening, as I remember other
letters requesting more kid-friendly items on the menu. I'm sure it
will make a lot of parents happy.

If Panera can get a picky eater to devour a sandwich, that's some
testimonial!

Excellent letter!

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by Gino Version 1.2 Posted Mon September 25, 2006 @ 9:04 PM

Thanks Deborah for writing such a nice letter to a company to let them
know their choices on their menu items actually help people make
better decisions, even "picky" eaters. Shows them that they are going
in the right direction and maybe challenges their competitors to
follow suit if MORE people wrote letters like this!

Very Well Done!!!

Reply

by p d Posted Mon September 25, 2006 @ 8:11 PM

What a nice letter.

Saying your son is picky reminds me of my brother when he was a kid.
God forbid if two foods on his plate touched. And to put two different
foods in his mouth at the same time? Forget it. On top of that he was
picky about what he would eat.

Now you should see the variety he eats. Who knows, your son may
outgrow it, too.


Reply


I outgrew it! by RedheadWGlasses Mon September 25, 2006 @ 8:39 PM


Doh. I misread. He eats just fine now. by RedheadWGlasses Mon September 25, 2006 @ 8:49 PM


Hopefully you are right by LadyMac Tue September 26, 2006 @ 8:17 AM


We have that issue by Leanne L Tue September 26, 2006 @ 1:25 PM


So as a parent by RedheadWGlasses Tue September 26, 2006 @ 1:36 PM


Nah by LadyMac Tue September 26, 2006 @ 1:40 PM

by RedheadWGlasses Posted Mon September 25, 2006 @ 8:10 PM

That's great! I love to hear about kids eating more healthfully in
these days of fat- and sugar-laden snacks. I'll admit, I sometimes
miss good ol' white bread. GOod for Panera to responding to parents'
requests.

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by Leanne L Posted Mon September 25, 2006 @ 3:52 PM

Great letter! We don't have one here but maybe if ever, we will try it
if it does open around here one day.

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by mary jo Posted Mon September 25, 2006 @ 1:12 PM

How wonderful!!

Great letter first thing.

Second thing..Good for Panera! Maybe they realized they were excluding
a very large chunk of customers by not catering more to kids.

Now...if only I could get my son to eat peanut butter! LOL! I swear,
anything a normal kid would eat..he wont.

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LOL - I have one of those at home too! by Firebrat Tracy Mon September 25, 2006 @ 2:32 PM


To be honest by LadyMac Mon September 25, 2006 @ 2:43 PM

LadyMac by p d Mon September 25, 2006 @ 8:07 PM


Last night by LadyMac Tue September 26, 2006 @ 8:22 AM


My daughter... by Venice Mon September 25, 2006 @ 10:49 PM


wow by Leanne L Mon September 25, 2006 @ 11:36 PM


Pickiest eater in the world!!! by mary jo Tue September 26, 2006 @ 7:59 PM

by Firebrat Tracy Posted Mon September 25, 2006 @ 1:09 PM

Great letter!

I'd love to be a 'fly on the wall' at some of my local Paneras, once
it becomes known that they are becoming more 'kid' friendly. Some will
not take too kindly to it. Heh.

Reply




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