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 You OWE me, AOL!
Posted Tue September 26, 2006 12:00 pm, by . written to AOL Time Warner, Inc.
Write a Letter to this Company
You still owe me for damaging my computer.
"The error likely occurred due to a conflict between the ATWPKT2.SYS driver file and other networking hardware or software on your computer. The ATWPKT2.SYS driver was created by America Online, Inc." from MS.
This error shut down my computer in March & cost me over $192 to get it running again. In June, it temporarily shut it down, when I copied the MS report.
I mentioned this to the service when I return back in the state in August & she just ignored me, pushing your new non-member member plan where you hope to make ad revenue for free.
I only got 2.5 months free AOL service from this. I should at least get three times that.
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by gennee Posted Fri September 29, 2006 @ 3:55 PM
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Your request for more free AOL service confuses me.
What good is having more months of free AOL to you if it keeps killing
your computer and costing you $$$$ to get it fixed?
Just cut you losses and find another ISP. Sometimes free isn't worth
it.
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First off, AOL doesn't owe you anything. Driver conflicts, while
unfortunate, are a fact of life if you have a computer. If companies
gave customers a couple hundred bucks every time they had a driver
conflict, every hardware and software company on earth would be out of
business.
More specifically, your use of AOL and its software falls under its
license agreement, which surely says something about how much
liability the company has if something goes wrong, which is likely
little or none.
That said, AOL software does tend to be buggy--Google "ATWPKT2.SYS"
and you'll find many reports of crashed systems and such. But that's
nothing new, AOL has been crappy for more than a decade now. Were you
somehow not aware of that? Users of AOL get what they deserve and
deserve what they get.
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I have installed AOL on at lease a dozen computers over the years,
I've been a member since 1997 and there have been no problems or
conflicts.
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SHARED LETTERS 
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