Quality of Chanel's Inimitable Mascara

Just wanted to give everyone an update...

Chanel customer service sent a very cordial letter in response to my
complaint. They provided the adddress of the Chanel US headquarters
where I could send my mascara and either receive a refund or exchange
it for a product of equal value. I will be returning the mascara and
getting a refund for it. Thanks everyone for their comments!

l'oreal always stop producing my favourite mascara, once I find a
mascara that will make my lashes look like lashes, since I am from
china with no curly lashes. So I have to use a curler to do that and
what happens is that l'oreal mascara won't be so wet and make my
lashes anti curling again like dior and so on with all the other
expensive mascaras! now they are not selling the mascara I am using
anymore, and it is getting empty, what should I do?

Lovely job on the letter. I hope that this is one of many that Chanel
receives and that they change their formula or, at least, advertise it
not as plumping, curling and long-wearing but as droopy, heavy, Tammy
Faye mascara.

Oh wow. If only there were some kind of prize people could win for
writing clear, well-thought out letters free of ridiculous demands.
*Applause*

BTW, I have trouble with that under-eye smearage you describe, and I
have had good luck with Neutrogena's Lash Tint. Good luck!

I love to read an intelligent letter. May I share that my favorite
mascara is found at Wal-Mart? It's Rimmel's with a comb instead of a
wand. I promise you it will look like you are wearing fake lashes.

Well written.

Well documented.

Good suggestion at the end.

-- The PFB Team

Bravo! Fantastic letter.

Good Luck.

BEAUTIFUL letter!!!!

Great job.

By the way, I have YET to find a mascara that does what it says. If
you know of any that do please let me know. I want eyelashes like
those women in the commercials but I think to do that I would have to
get false ones.

Wow, this has got MY seal of approval, and I hope a certain website
gives it their own...hint hint.

This is the perfect way to write a letter! It's so professional!

This is a great letter with a valid complaint. I do think they, being
a reputable company, would want to refund your money. Many cosmetic
companies are allowing refunds on used products that the customer is
dissatisfied with. It gives them a competitive edge as long as a
customer is not one to abuse the refund policies.
Good luck with your complaint!

Course, if I wasn't a girl, anyway!

But I digress!

Finally! Someone gets it. This is totally how to write a letter to a
company.

You told them what was wrong, asked for a reasonable solution and
never once got angry or upset.

I hope they at least respond back to you. Maybe you got a mascara
from a bad lot, or maybe they weren't aware that their product was not
living up to its claims. Either way, you presented valuable insight
in a positive way.

This is a very well written letter - - all the details are included
and it's easy to read. Nice job.

I just looked up this item on Chanel.com and we're talking about a
$26.50 mascara. If it were me, I'd take it back and if the employees
at Bendel's want to be snotty or make snide remarks, so be it. You
paid a ton of money for this item, aren't happy with it and unless
they have a policy that they don't accept returns, then you are
entitled to an exchange or refund.

If I purchase a cheap mascara from Target for $6.00 and don't like it
then it goes in the trash - - but in this case we're talking about a
very high priced item and the letter writer is entitled to her money
back.

I've experienced two kinds of personalities at makeup counters (and
remember, I worked at a department store for a while): (1) snotty and
condescending, and (2) overly helpful and fawning. "Normal" was
rather rare. Excessively made up was common as well.

But if that's just what you tend to get at makeup counters, I can live
with it. Just give me my $15 eye shadow and $17 lipstick and I'll be
on my way.

I agree with ticky. While this is an *extremely* well written letter,
I don't necessarily feel that you are due a refund.

When trying a new product, it's always a risk. Sometimes you won't
like it. It happens to me alot. When it happens, I try to take the
time to let them know my opinion. I never ask for my money back.

I don't necessarily agree with the refund angle - you bought something
new, tried it and didn't like it.

Anyway, although I have extremely long eyelashes naturally, I have yet
to find a mascara that truly lengthens and defines as they advertise.

That being said, this is a very well written letter.