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Calypso Washer and Dryer are a fraud

Posted Sat September 30, 2006 12:00 pm, by Benedetta F. written to Whirlpool

Write a Letter to this Company


I purchased the Calypso Washer and Dryer set approximately 2 years ago and I am very upset to report that the performance of my machine is abominable. There is a build up of mold and mildew inside the drum, and all of my clothes smell horrendous after I wash them and dry them. I contacted Customer Service and they said they could come out, but it would cost me. I am devastated by the performance of this set, as I waited years to be able to afford these supposedly "high quality, high efficiency" machines, and find myself regretting the purchase on a daily basis. I have reviewed other websites, and found that this problem is not mine alone. This is happening to other customers, and it is infuriating, as the machines were expensive, and are supposed to perform much better than they are. I need a better resolution to my problem, and am hoping desperately to find one with you.

I would like to have these machines replaced without any cost to me or receive a credit towards a purchase of a new machine set, since it is a substandard product that was wrongly advertised. It is not saving me money since I have to run a load completely empty on hot (adding bleach) to clean the drum, and then I have had to purchase Odoban, extra fabric softener and often have to re-run loads that have just been washed since they absorb the smell of the mold and mildew. I have not saved a penny, instead this is costing me more time and money than my old machines were.


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by allaboutefficiency Posted Thu January 20, 2011 @ 2:17 PM

These and the front loaders (all HE) washers have this problem, but
the problem is not the washer...it's the user. You MUST use less
detergent than you used to in the older (non-HE) washers since these
new machines use less water to dilute the soap. If you do not follow
the detergent recommendations in the instruction manual, NOT the
detergent bottle, then you will experience a soap scum build up and
this is a breeding ground for mold and mildew. There are cleaners that
you can buy for the washer from your local appliance store that will
help remove this build-up. We have to adjust our habits to be as
efficient as the technology, otherwise the technology is obsolete.
This is great news for you because not only will you save money with
less water usage, but you will save money on detergent by using less
of it. Also, if you haven't already, check into tax breaks and federal
savings on HE appliances. You can recoup some of your money. :)

Reply
by Linda W. Posted Wed November 18, 2009 @ 5:44 PM

I've had my Calypso Elite washer & dryer for just over a year and I
can't stand either on of them! The washer DOES NOT clean the clothes.
I'm left with stains on shirts that would have come out on the first
try with my old fifteen year old Kenmore washer. Now I end up washing
things two and sometimes three times to get them looking clean. THe
dryer will dry things sometimes and other times it will run for a
while than turn off and show an error code. I cannot stand these
machines and would definitely warn anyone even considering a purchase
of the Kenmore Calypso washer & dryer to run the other way!!!!!!!!

Reply
by itgirl Posted Fri December 26, 2008 @ 7:05 PM

I also have experienced the same problems with the Calyso brand. The
detergent sludge, the mold buildup in the tub, towels have turned into
shag, destroyed and frayed clothes, the list is endless.

I bought this washer from Sears and neither
Sears nor Whirlpool have stood behind their brand. 9 (NINE) service
calls in five years! 5 new pumps have been replaced, leaving me at the
mercy of laundry mats for weeks while waiting for parts and service
people to arrive to fix this washer from hell.

This $900 washer has resulted in hundreds of dollars
in ruined garments and I've been sucked into buying $600 in service
contracts over the last 5 years from Sears to keep this crap running.


Lastly Sears did not provide the necessary repair documents to ensure
the replacement of the machine in the class action lawsuit on our
behalf. Everytime I've spoken to service repair center reps, I get
bounced around from one rep to another, they seems to oblivious to
customer's after the sale and are far more interested in selling $150
service contracts.

I am appalled, disappointed and disgusted by the whole experience with
both companies. I will NEVER shop at Sears and will NEVER buy a
Whirlpool product. I will continue to share my experience with family
and friends and post my experience with both companies on the internet
to prevent others from making the same mistake.

Reply

Less detergent in HE wahsers! by allaboutefficiency Thu January 20, 2011 @ 2:22 PM

Same problems by Stacy C. Mon March 11, 2013 @ 5:46 AM

by kristin miller Posted Thu February 21, 2008 @ 11:58 AM

It seems like there should be something that we could do or get some
thing done about this washer. Mine leaks water on my floor and makes
loud noises and leaves black stuff on the clothes and they smell
really bad I drench them in fabric softner too cover the smell best I
can. The repair man comes looks at it and says well its ok now but its
not. It does the same thing. He says when it get to the point that he
can't fix it then sears will replace it with some thing else but until
that day I have to deal with smelly clothes, water everywhere and long
weeks before the repairman can come back also keep paying 200.00 a
year for exetended warrentys. This time it wouldn't drain and the
repairman said he could come in about a week in and half from now to
check it out. Its will be full of smelly water for a week and a half,
that will stink up my whole house. As soon as I let the exetended
warrenty go I know the thing will finialy died and I will be up the
creek without a paddle.

Reply

calypso washer and dryer by Melalchryan Sun April 5, 2009 @ 1:27 PM
by David Rodriguez Posted Wed November 7, 2007 @ 12:10 PM

I am finding out that the Kenmore Calypso washer and dryer set that I
had purchased a few years back when I purchased my home was the worse
decision I have made on a big purchase item. There is a build up of
mold and mildew inside the drum, and all of my clothes smell
horrendous and look dingy after I wash and dry them. I was told that I
would save money on water/electric bill do to the high efficiency of
these items, but as I see it, if a have to wash and dry my clothes two
to three times this is costing me more time/money. Sometimes I have to
hag dry my clothes in order for them to dry completely. I have spoken
with a couple of my coworkers who have the calypso who are having the
same problem and are extremely unhappy. I would like to have these
machines replaced without any cost to me or receive a credit towards a
purchase of a new machine set, since it is a substandard product that
was wrongly advertised.

Reply
by emmygal Posted Sat February 10, 2007 @ 3:16 PM

I've had the same problem with our front load washer. Ours had a
fungus or mold that would even make our towels and clothes smell like
MILDEW. We were almost to the point of throwing ours away and starting
over. An appliance repair guy turned us on to a washing machine
cleaner called "purewasher" only sold @ www.smellywasher.com / We
tried it and you wouldn't have believed what came out! It's got a
money back guarantee so there's nothing to lose! We've been odor free
since then! I have no affiliation with the marketer, manufacturer or
website
of this product.

Reply

How did you use the purewasher? by Blucyn Blue Fri July 27, 2007 @ 12:28 AM

Less detergent in HE washers by allaboutefficiency Thu January 20, 2011 @ 2:24 PM

Re: Calypso Washer and Dryer are a fraud by Mark Eckmann Sun December 10, 2006 @ 12:48 PM
by Bobbi S. Posted Mon September 15, 2008 @ 12:40 PM

We tried everything including twice taking apart the entire machine
and using mildew killer on all the parts. It didn't work. Bleach
didn't work. And you can't fill the machine to soak it with mildew
killers because it automatically starts to drain. Arrgghh!!

One day I put a load of dirty terrycloth rags into the washer but got
distracted and didn't start the washer. When I found this load a few
days later I started the washer using bleach and HE detergent as
usual. The rags had been used to clean truck exteriors and were
soaked with Orange Cleaner we buy from Zep Manufacturing for our
graphics business. This is a srong Orange Cleaner--it gets the tar
off cars without ruining the finish. After I put the rags into the
dryer, I noticed the mildew smell was completely gone inside the
washer. Because I am very sensitive to mildew, we were ready to get
rid of the washer. Miraculously, we haven't had any other problems
with it in 8 years. We must have the only working Calypso based on
what I've read about this washer.

I do a couple loads of these "Orange" rags each month and I haven't
had a mildew problem since. The whole problem started suddenly after
I left the lid shut for a couple of days after we moved. Until then,
the washer lid had always been left open where we used it previously.


Hope this helps anyone who is desperate for mildew relief.

Reply
by Louann Walch Posted Mon October 23, 2006 @ 2:40 PM

I purchased my Calypso Washer on August 4, 2005. I have had a
repairman out twice and a third scheduled for October 25, 2006 for the
SAME problem! The water won't drain out of the tub. Both times they
have replaced the pump and "suggested" not to wash rugs. Why can't I
wash a rug? I need to wash my rugs. It is not like I wash them
several times a day-heck maybe every couple weeks. The first two
times it was under warranty, this 3rd time it is out of warranty, but
Customer Service with Whirlpool said they would pay for the repair
this time and that there was nothing else she could do until the
washer was deemed "un-repairable". I wrote a letter to Whirlpool
asking what that means and when it is deemed "un-repairable"-----then
what?

I will let know you of my results.

Reply


Straight from the horse's mouth... by Venice Tue October 31, 2006 @ 9:56 PM

by Daniela E Posted Mon October 2, 2006 @ 1:24 AM

When you were looking into buying a new washer and dryer, how did you
decide on the Calypso?

In the future, I hope you look for sites where customers can post
their own reviews of products. I've found that very helpful in
decisionmaking for big ticket purchases.

I also know from my kids' allergist that you should leave the lid
open, as some water always stays in the machine and mold likes dark
damp places to grow.

One last thing: the bleach alone in a COLD wash will kill it (save
your hot water bill!) You need HOT water to kill mites, not mold.


Good luck and I hope they (at the very least) permanently fix your
washer.

Reply

I decided on the Calypso because by kristin miller Thu February 21, 2008 @ 12:07 PM

by Michelle Smith Posted Sun October 1, 2006 @ 11:14 PM

I agree with others on this letter. The product may not be working
as you would like, but it is no longer under warranty.

I would agree with Venice that it isn't bad to let Whirlpool know of
your dissatisfaction, but they do not hold any responsibility for
servicing, let alone replacing the items for you. Why aren't you
contacting the place you purchased the item from? I would love to see
you respond to the questions.

I think I would also agree with Mike that you should just sell the
items if you are not happy with them. Buy the ones you would like.

Reply

by Gino Version 1.2 Posted Sun October 1, 2006 @ 8:08 PM

This my also help.... you're not alone with this and other problems
with the brands ... good luck..

http://forums.treemedia.com/fb/showthread.php?s=c1def8354d8038bd239537
c7d53d4c26&p=3611#post3611



Reply
by emt_c Posted Sun October 1, 2006 @ 3:52 PM

You might try leaving the washing machine door open when not in use.
This allows the tub to fully dry so that mold and mildew cannot
grow/build up. I don't know what you could do in the short term,
though.

Reply

by Katseyes Posted Sun October 1, 2006 @ 9:51 AM

You aren't the only one experiencing this problem. It's a sad state of
affairs when a well known brand like Whirlpool won't stand behind
their high end product. This website may offer some help
http://www.consumeraffairs.com/homeowners/whirlpool_washing_machine.ht
ml

Reply


Very Well Done Comment by Gino Version 1.2 Sun October 1, 2006 @ 11:35 AM

RE Comment by Katseyes Sun October 1, 2006 @ 6:55 PM

by Mike R. Posted Sun October 1, 2006 @ 2:58 AM

With all respect, Benedetta, I question why you are not communicating
with the retailer you purchased the equipment through.

If the equipment was under the manufacturer's warranty, then I would
understand a request for service. In this case, however, you are
asking for the equipment to be replaced and after the manufacturer's
warranty has elapsed. The only way this would be applicable is if you
had made the purchase from a retailer offering a form of "performance
guarantee". You generally pay a little more for these guarantees, but
may pay for just such a replacement.

Your letter is not poorly written, it just has no bases for action.
In this case, it sounds like you just ended up with a product that
didn't meet your expectations. The best suggestion I would make is to
sell the products for a realistic price and invest that money into a
set that you would be happier with. Consider a standard front load.
You can easily find sets going for $1000. Before making the purchase,
though, shop around for retailers' warranties.

Reply


I think it's safe to say by Venice Sun October 1, 2006 @ 4:21 PM

by Bill R Posted Sat September 30, 2006 @ 11:40 PM

Benedetta,
If you don't get satisfaction from Corporate you might copy / paste
this link for a product that says that it will address your problem
with a guarantee. http://www.smellywasher.com/Home_Page.html

I've not used the product nor do I have a relationship the company
that devised the product, it's manufacturer or marketing company.

In the mean time I'd pull it away from wall and see what you might see
back there. I might even go as far to haul it outside and let it sit
in the direct sunlight for a whole day.

Do drop back and tell us how this whole thing works out.

Bill R.

Reply


by mary jo Posted Sat September 30, 2006 @ 10:23 PM

How does this happen? I have never seen a washer have mold build up on
it. Not even on OLD washers.

Reply


Mine does by Venice Sun October 1, 2006 @ 2:07 AM


It's a known issue with Whirlpool by Gino Version 1.2 Sun October 1, 2006 @ 11:31 AM


Its just weird by mary jo Sun October 1, 2006 @ 12:55 PM


Well after hearing this by Leanne L Sun October 1, 2006 @ 1:23 PM


Mary Jo by Venice Sun October 1, 2006 @ 4:05 PM

We have a top loading machine too... by Starlight22203 Sun October 1, 2006 @ 6:32 PM


Thankfully... by Venice Sun October 1, 2006 @ 8:06 PM

I would check it.... by Starlight22203 Sun October 1, 2006 @ 11:54 PM


I know.... there ARE other unrelated issues.... by Gino Version 1.2 Sun October 1, 2006 @ 8:07 PM


That's right! by Venice Sun October 1, 2006 @ 8:56 PM




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