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WalMart - return policy on an appliance

Posted Fri October 6, 2006 12:52 am, by Karen P. written to Walmart

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In June 2006 I bought a vacuum cleaner (Dirt Devil, bagless) from WalMart, in Sacramento CA, paying $100.00 for it. I brought it home and read the book, following the instructions. It was heavy and cumbersome but I thought, 'oh well'. I had a housekeeper who came in every other week, and she used the vacuum. It got worse and worse. The suction wasn't very good, and if she vacuumed too long (like two hours plus) it would quit, and she would have to let it sit for a while. Finally, I had had enough. I tried to return it late in SEptember, and it was 98 days past the date when I had purchased it. They wouldn't take it back, would not give me any credit. I was simply out of luck because it was eight days past the 90 days allowed for returns. I talked to the manager, same story. I explained that it had no suction power, and would not continue running. Too bad. I was out of luck. Needless to say, I will NEVER buy another applicance from WalMart. Yes, I realize it was eight days past THE date, but this vacuum died earlier and I simply didn't have the time to get it back to the store any sooner (I'm busy all the time, I do volunteer work).

I would like WalMart to reconsider their poor decision, because they will be losing a customer who shops there regularly, at least once a week, and I spend pretty good amounts of money. Up until now I've been buying smaller appliances (microwaves, three televisions, electric can opener, etc)on a regular basis, as well as the usual smaller items - lots of catfood, numerous vitamin products, cleaning supplies, etc. Also, a pretty fair amount of clothing for both my husband and myself. But - no more. I'll have to find another place to shop because they are not into customer service, obviously.


Reply



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by saladfingers Posted Wed November 21, 2012 @ 12:24 AM

Oh please! Are we supposed to feel sorry for you when you had three
months to return the thing? Everybody is busy (giving hugs to armless
children in warzones) but apparently you're too important to heed the
very generous return policy you agreed to when you purchased the item.
Why didn't you send your housekeeper, too busy not cleaning to ask?

Reply
by MYKIDZ MOM Posted Fri October 13, 2006 @ 5:35 PM

ONE MORE REASON NOT TO SHOP AT WALMART!!!!

Reply

by Elaine Williams Posted Thu October 12, 2006 @ 2:33 AM

I work in Customer service at another chain and our return policy is
also 90 days with a receipt. Part of the reason for the return policy
is that after that time period the store cannot get their money back
from the manufacturer and it has to be written off, costing the store
money and ultimately raising prices.

You need to raise the issue with the manufacturer, not the store since
it is defective...that is what warranties are for.

As other posters have noted, if you shop at Walmart every week as you
stated in your letter, you should have been able to get the vacuum
back to the store before the 90 days was up...don't blame Wal-mart for
your own goofup. Either contact the manufacturer or just suck it up
and chalk it up to experience. Wal-mart did nothing wrong and you
don't deserve "special consideration" past the span of the generous
return policy offered by this store.

Reply

Duelling quotes... by Ken V Thu October 12, 2006 @ 10:41 AM


by RedheadWGlasses Posted Mon October 9, 2006 @ 1:49 PM

One aspect of this letter has been irking me. You claim you were "too
busy" to return the vacuum cleaner.

While some people are busier than others and have different energy
levels, everyone has the same 24 hours every day to get done what
needs to be done. It's about prioritizing. No one is that busy. I
know single parents who work and go to school who are on top of their
game more than that.

If, during the course of 98 days, you don't have time to put your
vacuum in your car and return it to the store (such as, at the same
time as one of your weekly trips to the same store), then your
schedule needs some rearranging.

I've sat on things too long and missed the chance to return them.
It's called "procrastination," not "too busy for the last three
months, one week, and one day."

Reply
by Ken V Posted Mon October 9, 2006 @ 10:59 AM

While all this clowning around about how you use your vacuum is fun,
Karen, it doesn't really address your problem

Below is an internal Wal-Mart memo and while this was written by a
specific store manager (one who loves using "ensure"), the word is it
reflects the current corporate policy. A policy, btw, that changes
frequently.

"With our goal being this year to achieve a 8% increase in sales it is
crucial that we work hard at keeping our core customers and ensuring
they continue to shop here everyday. Although we have a 90 day return
policy please ensure we review what company the item comes from and
what the company warrants the item for. For Example all GE Electrical
Appliances in Housewares are warranted free replacement for.. 2 years
from the date of purchase. Sanyo TV's are warranted for 1 year from
the day of purchase and many other companies have the same
requirements. Since we can claim this merchandise and receive credit
for these items we need to ensure that we ensure we satisfy our
customers and have them leave the building feeling satisfied of their
shopping experience. Remember only 1 to 5% of all customers that come
to our courtesy desk are dishonest so we need to ensure 95% of the
honest customer leave the building satisfied."

You might consider printing it out and taking it with you to Wal-Mart.
Should the manager still balk, refer them to the WIRE (Wal-Mart
internal computer system) for the latest in return policy.

Reply


Gasp! by DK Mon October 9, 2006 @ 3:05 PM

RE: Gasp! by Ken V Mon October 9, 2006 @ 5:31 PM


Gasp Gasp Wheeze!!! by Gino Version 1.2 Mon October 9, 2006 @ 10:07 PM

by Ree Posted Mon October 9, 2006 @ 9:26 AM

My, my, what catty comments. Saucers of milk all around? ;) :p

I can't afford a maid, either, but why be nasty and come off as petty
and jealous because someone else can? The fact that she has a cleaning
lady is not even relevant to her complaint. (In fact, I am wondering
why it was even included in the letter, except, I guess to underscore
that she is relating the problems second hand, as she has rarely used
the vacuum herself.)

Yes, she says she is in the store on a weekly basis, yet claims to be
too busy to return the vacuum. Seems like a contradicition, but let's
give the benefit of the doubt. Perhaps she isn't too busy to pop in
weekly and pick up a few things on her way to and from her charitable
causes and home, but is too busy to pack up the vacuum, lug it to the
car, and drive it around, then haul it in to the store and stand in
line, waiting to return it for an exchange.

As the returns department manager at my store, I do get tired of
having customers returns items long past warranty or the specified
time allowed for returns, and then claim, "Well, it's done that all
along. It's never worked properly."
If an item is not performing up to par, right out of the box, for
goodness' sake, take it back then, and not months later.

Nevertheless, Karen, I'm pretty sure you have the consumer protection
laws on your side. I see that you are in CA, and that state has some
of the strongest consumer protection laws in the country. If you were
simply returning the item because you didn't like it and wanted
another, then Wal-Mart's 90 day policy would hold. However, the law is
very clear on returns of defective items.
If this vacuum has no suction, and overheats and shuts off, it sounds
defective to me.

Since Wal-Mart is refusing to allow the return, and you do have your
receipt and documentation, may I suggest contacting Royal
Appliance/Dirt Devil directly? (800) 321-1134 M-F 8AM-7PM EST

Also, if you are interested, here is a link to the Civil Code for your
state
http://www.leginfo.ca.gov/cgi-bin/displaycode?section=civ&group=01001-
02000&file=1792-1795.7 and I think these sections pertain to your
situation:
1792, 1792.3, 1793.03, 1793.1, 1793.2, 1793.3

Pretty dry reading, but they do point out that the manufacturer has to
offer warranty since the retailer is only obligated to do so for 90
days, and warranty can also mean service, rather than replacement.

You may be stuck with the vacuum, but Dirt devil has to at least get
it into working order for you.

Reply


Also by Ree Mon October 9, 2006 @ 10:06 AM


I think... by TheFutureMrsDragonflygrrl Mon October 9, 2006 @ 10:43 AM


On that point... by Ree Mon October 9, 2006 @ 10:55 AM


Agreed. :) by TheFutureMrsDragonflygrrl Mon October 9, 2006 @ 12:27 PM


I agree with you DGirl... by Firebrat Tracy Mon October 9, 2006 @ 11:09 AM


by Firebrat Tracy Posted Sun October 8, 2006 @ 7:46 PM

Good for you that you're 'busy all the time, doing volunteer work'.
Too bad you were too busy to take the vacuum back in a timely manner.

I'm busy all the time, working. Also, I don't have a maid. Well, my
kids think we do. Her name is 'mom'.

Despite the fact that I work many hours and am raising two kids alone,
if I were to miss a deadline like this, I would accept it and move on.
It would be no ones fault but mine.

But I digress.

YOU are the one that allowed it to go past the 90 day return. No one
else. YOU. This makes the issue YOUR responsibility, not Wal Marts.
And believe me, I'm no wal-mart fan either. It pains me to utter the
words 'it's not the fault of WalMart'.

I agree with the other posters who recommended contacting the
manufacturer. It's worth a shot.

You really just wrote the letter to the wrong place.




Reply


Jeez, how funny... by DK Sun October 8, 2006 @ 10:06 PM


LMAO by Firebrat Tracy Mon October 9, 2006 @ 9:40 AM
by E J Posted Sun October 8, 2006 @ 7:33 PM

Maybe instead of blaming WalMart for following the STATED return
policy, you should have taken a little time to do some research on
vacuums first. Find out what you are buying. There are plenty of
customer reviews out there regarding which models suck, and which
don't. Of course - sucking is a good thing in this case.

Oh wait, if you're too lazy to get to a store to get $100 of your
money back in time, you're too lazy to make sure that money is
well-spent in the first place.

Reply

by Gino Version 1.2 Posted Sun October 8, 2006 @ 6:38 PM

The two statements kind of cancel each other out.

"Yes, I realize it was eight days past THE date, but this vacuum died
earlier and I simply didn't have the time to get it back to the store
any sooner (I'm busy all the time, I do volunteer work)."

"I would like WalMart to reconsider their poor decision, because they
will be losing a customer who shops there regularly, at least once a
week..."


Now with all due respect, which is it?

You're too busy to return it or you shop there regualarly at least
once a week? The way it's written it's both and it's just defies
logic.

If at least once a week dosen't place you in the store at least ONCE
in the GENEROUS 90 day return policy then something's not quite right.



Reply

by JuliePie Posted Sun October 8, 2006 @ 11:35 AM

A $100 vacuum is going to perform like a $100 vacuum. If you want
something that doesn't lose suction, buy a Dyson.

2 hours plus is a long time to run a vacuum (especially a $100
vacuum). Sounds like it's taking some abuse. And the poor cleaning
lady!

You knew about the 90-day return policy when you bought the vacuum.
Why would you wait until eight days after it's up to bring the vacuum
back? Judging by your letter, it didn't just die after the return
policy was up. Why didn't it occur to you: "The return policy will be
up soon, and this vacuum isn't performing the way I expected. I better
bring it back before it's too late". They can't make exceptions for
you, because if they give you eight days, where do they draw the
line?

I'm sure that there is at least a 1-year warranty through the
manufacturer. Try contacting Dirt Devil.


Reply


Very sensible. by Ree Mon October 9, 2006 @ 9:29 AM


My thoughts exactly by JenJen Sat October 14, 2006 @ 10:10 AM

by Nina969 Posted Sun October 8, 2006 @ 10:49 AM

Did you try to contact the Manufacturer.

Maybe, It will help you..

Reply


I'm sure she didn't have the time by batmoody Sun October 8, 2006 @ 2:41 PM


But... by Ree Mon October 9, 2006 @ 9:33 AM


Fair enough by batmoody Mon October 9, 2006 @ 12:13 PM


Exactly. by Ree Mon October 9, 2006 @ 1:10 PM

by RedheadWGlasses Posted Sat October 7, 2006 @ 5:26 PM

I have a bagless Dirt Devil. When it gets "clogged" (animal owners
should NOT own bagless vacuums, I have learned), open the canister,
take out the removable filter, shake it out, bang it out on the
sidewalk to get all the crud off (I put a plastic bag around mine
first), and then replace it.

Or just tell your maid to try harder, while you watch TV on one of
your three TVs.

Reply


LOL Red by Leanne L Sat October 7, 2006 @ 8:52 PM


by Leanne L Posted Sat October 7, 2006 @ 12:14 AM

That was a long time and also using it for a lengthy time can cause it
to lose suction. I usually take it apart with a screwdriver and make
sure everything is where it needs to be, there are no strings stuffed
anywhere or sometimes a clogged hose or even the back of the vacuum,
clean it out and put it back together. Most of the time it works
again and the suction is back. We keep our vacuums many years by
doing this.

Reply


Great advice by Ree Mon October 9, 2006 @ 9:39 AM

by Daniela E Posted Fri October 6, 2006 @ 10:46 PM

If you waited that long, I have to say, I understand why they are
saying no to the return/exchange. They are very clear with their
policy and 3 months really is long enough to make time to return a
defective product.

Since you'll either have to eat the cost or try to get satisfaction
with the manufacturer, depending on how much time and energy you want
to invest, pick the method you'd be happiest with.

I don't know if them not bending/breaking their rules/policies for you
means they're not into customer service, but I see you're pretty mad
about it. I guess if I was too busy to take care of something and
then finally got around to it, but was turned down because I took too
long, I'd want to displace my anger somewhere other than on myself
too.

(my vise is TJ MAXX---30 days is NEVER long enough for me)

Reply
by Dark Helmet Posted Fri October 6, 2006 @ 10:21 PM

Most stores have a 30 day replacement policy. Wal-Mart is open from 7
AM to 11 PM, where the stores aren't 24-7.

Now, I'm a Wal-Mart hater and I only shop there if I can't get what I
want elsewhere and need it right then, but I don't see how they did
the wrong thing by denying you a replacement AFTER the 90 days was up.
The vast majority of stores have a 30 day replacement policy.

You should be taking your concerns to the manufacturer. You DID fill
out the warranty card, didn't you? If you didn't, since you can afford
to pay a housekeeper, you can obviously afford to buy another vacuum.
Give it up and chalk one up to experience.

Reply

by samantha green Posted Fri October 6, 2006 @ 9:45 PM

How big is your house that you vacuum for 2 hours straight? You
should contact Dirt Devil. It is not WalMart's fault.

Reply
by Leah Tague Posted Fri October 6, 2006 @ 9:24 PM

there are customer at my work who i call "regulars". you know when i
start calling a person a regular? when i see them at least 9 times a
week, and know them by name. sometimes its just the first part, and
not the name though. to me, thats a regular, somebody whose buisness i
can count on.

but thats besides the point. companies have a return policy for a
reason. if they didn't, people would screw them over and they would be
out of alot of money. you have 3 months to replace that machine. if i
thought my maid was taking to long to vacuum because of the cleaner, i
would have taken it back sooner.

but in actuality, 90 days in pretty good. alot of places its only 30
days.

but my last question is, if you can afford a maid, why are you
shopping at walmart? j/k.

Reply


Can I just say... by Daniela E Fri October 6, 2006 @ 10:49 PM

i really was by Leah Tague Fri October 6, 2006 @ 11:17 PM
by TattleTale Posted Fri October 6, 2006 @ 5:12 PM

I'd contact the manufacturer of the vacuum. So what if it is 8 days
past the 90 days? A vacuum cleaner, even a $100 vacuum, should last
longer than 90 days.

Wal Mart may not be responsible at this point, but instead of acting
like they just don't care that your purchase didn't last more than a
few months, they should have helped you find the customer service
number for the manufacturer and wished you the best of luck,
acknowledging that you deserve better than that. And they should show
concern when the products they sell are no good, because it does
reflect on them.

I've had great luck with my purchases from Wal Mart, but I would be
unhappy with this as well.

Reply


I respectfully disagree by Jeffrey Fri October 6, 2006 @ 5:38 PM

Consumer Responsibility by S. Brown Fri October 6, 2006 @ 7:17 PM


It sounds like the only thing that sucks is Wal-Mart by DK Mon October 9, 2006 @ 12:39 AM

by p d Posted Fri October 6, 2006 @ 4:51 PM

First. You go in every week and couldn't take it back?

Two. "I'll have to find another place to shop because they are not
into customer service, obviously."
They're following the return policy but you aren't.

You have only yourself to blame.

I say good for Wal-Mart.

Reply
by S. Brown Posted Fri October 6, 2006 @ 3:53 PM

It's all been said before, but YOU are the one who kept the vacuum 8
days beyond the 90 day return window. In addition to that, a $100
vacuum is a $100 vacuum - - pretty much a piece of junk only meant for
light cleaning. The fact it actually ran fow two hours is amazing.
You get what you pay for and I'm sure WalMart won't go broke becuase
you aren't buying cat food, vitamins and cleaning supplies from them
any longer.

WalMart is not in the busines of providing customer service - - they
sell cheap stuff cheap - - either accept that or show elsewhere.

Reply
by Buddy Posted Fri October 6, 2006 @ 3:51 PM

You mean that Walmart had the nerve to *gasp* ENFORCE THEIR RETURN
POLICY???? Oh no!!!! What's the world coming to????

Reply

by Cass Posted Fri October 6, 2006 @ 1:32 PM

Two solid hours of vacuuming? Of course an ordinary household type
vacuum is going to overheat, and that probably contributed to it's
early demise. If your house is so huge that it takes two hours to
vacuum, you should really invest in an industrial model.

The fact that you do volunteer work is completely irrelevant, and
doesn't entitle you to having the rules bent. As others have stated,
plenty of people hold down full time jobs AND do volunteer work, but
find the time to take care of their errands within the necessary
timeframe.

Sorry, I think you're going to have to suck it up (pun intended) and
do some research on a new vacuum that will better suit your needs.

Reply


If not an industrial model... by Venice Fri October 6, 2006 @ 3:27 PM

seriously... by Cass Mon October 9, 2006 @ 8:22 AM
by Banrion Posted Fri October 6, 2006 @ 1:19 PM

"because they will be losing a customer who shops there regularly, at
least once a week"
So not only did you wait for 8 days past the stated return period, you
visited this store at least 12 times during the 3 mos that you were
unhappy with the vacuum, and never one thought to bring it with
you?!?!?

Reply


AHA! by tickytack Fri October 6, 2006 @ 2:05 PM

GOOD catch! by Starlight22203 Fri October 6, 2006 @ 2:50 PM


Wow.. by Harleycat Fri October 6, 2006 @ 3:14 PM

by RedheadWGlasses Posted Fri October 6, 2006 @ 12:46 PM

I have this vacuum. There's a big filter that's VERY EASILY removed.
Take it out, shake the stuff off, and you will have a working vacuum
cleaner.

Reply


You mean... by tickytack Fri October 6, 2006 @ 1:16 PM


by MA Loper Posted Fri October 6, 2006 @ 12:07 PM

You said explicitly in your letter, "Yes, I realize it was eight days
past THE date."

Why is it a "poor decision" on WalMart's part to uphold a policy that
you admit to knowing was in place and flagrantly violated?

What makes you more special than Suzy Homemaker or Joe Average that
the rules should be bent for you?

Regardless of what excuses you may have (I'm a volunteer, the
housekeeper took it home, the dog chewed the cord, etc.) 90 days is 90
days.

The other commenters have all said pretty much the same thing, you
basically knew from day 1 that you weren't happy with the vacuum " It
was heavy and cumbersome but I thought, 'oh well'." therefore, you
should have made the time to take it back to the store sooner.

Oh well, indeed.

Your only real recourse at this point (assuming this Dirt Devil has a
warranty) is to contact the manufacturer - HOWEVER, if you read the
instruction manual like you say you did, make sure you familiarize
yourself with the section on the warranty coverage so you know when
you need to contact them by.

That way we can avoid seeing a similar letter like this to Dirt Devil
a year from now.

Reply

by GuestsSuck! Posted Fri October 6, 2006 @ 12:07 PM

Give me a break. You were 8 days PAST the expiration date of the
policy, and yet you still think that you are special enough to be
granted an exception?

Why shouldn't you have to follow the policy when everyone else does?

I don't believe for a minute that you were too busy to return an item,
and even if you were, why is that Wal-Mart's fault!?

You passed the deadline. You have no one to blame but yourself.

Oh, and don't try this one on Target either, they have a similar 90
day return policy.

Reply


With receipt! Don't forget that part! by MA Loper Fri October 6, 2006 @ 12:09 PM


Yes.... by Gino Version 1.2 Fri October 6, 2006 @ 11:59 PM

by Harleycat Posted Fri October 6, 2006 @ 10:13 AM

You were past the time allowed for returns, period. You knew early on
you were not happy with this vacuum and kept putting off returning it
so it's your fault.

The remark about the volunteer work was a cheap shot. WalMart has
pretty extended hours. Are you trying to tell us that you volunteer
14 hours a day, 7 days a week?

Reply

14 hours?? by Starlight22203 Fri October 6, 2006 @ 10:28 AM


Not Ours by Harleycat Fri October 6, 2006 @ 10:44 AM

hmmm by Starlight22203 Fri October 6, 2006 @ 11:29 AM


by HaroldSays Posted Fri October 6, 2006 @ 10:00 AM

I feel badly for this customer of Wal Mart, however, as a consumer
advocate, and one who regularly advocates for customers, I must
concede that in this case Wal Mart was "right" in doing what they did.
The warranty had expired. I agree they "could have" bent the rules a
little bit to help this valued customer, but then, where do they draw
the line in the sand for these types of issues?It is a judgement call
of the manager. Please do not be angry with the manager at this store.
I would suggest that this customer realize that their Wal Mart store
serves hundreds of customers and they do have to draw their line
somewhere. A final
thought or suggestion-if this happens again, call the store before the
warranty expires and ask to speak with the manager. Be sure to take
notes of
your call, the day and time, and who you spoke with. Inform them of
your situation and ask them if you can return the item after the
warranty expires. If they agree then you have the information to refer
back to when you return the merchandise. If they tell you
no, then you will realize you have to get the item back to the store
before the warranty expires. I hope this helps. Thank You. Harold,
Chief of Helping People, HaroldSays


Reply

by tickytack Posted Fri October 6, 2006 @ 11:16 AM

Uh, no - it isn't. It is store policy across the board and I would
imagine a manager who "bent the rules" would catch some heat for doing
so.

And why feel bad for the OP? She knew for months she wasn't happy
with the vacuum, yet procrastinated with respect to
returning/exchanging same. No pity from me.

As for your suggestion to "Call the manager before the warranty
expires and take notes?" What, exactly, do you think that is going to
accomplish? The manager isn't going to say "oh, since you called
before the cut-off date for returns, I'm going to extend yours"

Bottom line. The store is not going to change its policy for ANYONE.
Suggesting otherwise is, really, very poor feedback and is extremely
misleading.

The OP, incidentally, should have already known she had to get the
item back to the store within 90 days. Personally, I think she just
wanted to test it out for a few months, had no intention of keeping
it, wanted to get some use out of it and then get her money back.

If the housekeeper was able to vacuum (ridiculously) for two hours
straight with it, then it couldn't have been that defective, now,
could it?

Reply


Yes, judgement call by Chris M Fri October 6, 2006 @ 5:39 PM

We're talking about WalMart by S. Brown Fri October 6, 2006 @ 7:36 PM

by MA Loper Posted Mon October 9, 2006 @ 12:58 PM

we're talking about WalMart's return policy, NOT the warranty
timeframe - that would go back to DirtDevil.

WalMart merely SOLD the appliance, it was manufactured (apparently
poorly) by the DirtDevil company. Keep in mind, WalMart doesn't
actually manufacure anything.

But I would also like to point out that she was using this appliance
kind of heavily. I personally would not have bought a DirtDevil or
any other vacuum that cost only $100 for use by a cleaning lady (but I
have to wonder why she didn't have her own??? Don't most cleaning
services provide their own supplies?) for 2 hours straight.

She didn't consider her intended use of the appliance before she
purchased it and it didn't hold up under the conditions she operated
it.

She either needs to contact the manufacturer or choose a better make
and model of sweeper. None of that is WalMart's fault.

Reply

by tickytack Posted Fri October 6, 2006 @ 9:38 AM

Who vacuums for two hours straight?

That being said, I believe, first of all, that you'd be better off
contacting the manufacturer, as the manufacturer's warranty (you did
mail it in, right?) is undoubtedly still in effect.

As for your claim that WalMart is not "into" customer service, I think
you are grossly exaggerating. You were, as you stated, past the 90
day return policy. I simply fail to see why you feel that you should
be exempt from said policy. Volunteer work is generally flexible (and
tossing that little tidbit of information was an obvious ploy), so I
don't buy the "I didn't have time to return it earlier" line - how was
it, with your busy schedule, you managed to find the time eight days
past the return cutoff?

I'm calling entitlement shenanigans, here. If you knew the vacuum
didn't work earlier, I fail to see how you feel entitled to a
refund/return well after noticing its alleged malfunction.

Reply

by Jeffrey Posted Fri October 6, 2006 @ 9:35 AM

Repeat after me: it was my fault that I missed the clearly stated 90
day deadline. It is not Wal Mart's fault that I was too busy to
bother to return it within the window.

Reply


Too busy by tickytack Fri October 6, 2006 @ 9:40 AM

by Ken V Posted Fri October 6, 2006 @ 7:42 AM

To begin with, Karen, check out the paperwork that came with the
vacuum for the manufacturer's warranty. It should be longer than
Wal-Mart's 90 days.

Despite what Wal-Mart says, you're right, customer service is the
pits.

I hope you find a better place to shop.

Reply

by Venice Posted Fri October 6, 2006 @ 2:47 AM

I'll bet if you were the one using that heavy, cumbersome vacuum,
instead of the housekeeper, you would have returned it the same day
you bought it.

Reply

Jealous Venice?? hehe by Starlight22203 Fri October 6, 2006 @ 10:31 AM


Yes, I am!... but, by Venice Fri October 6, 2006 @ 2:46 PM

lol I agree completely. n/t by Starlight22203 Fri October 6, 2006 @ 3:43 PM
by Peregrina Posted Fri October 6, 2006 @ 2:21 AM

What poor decision would that be? The fact that they followed the
rules and treated you just like every other customer? You had 90 days
to return an obvious defective vacuum. The fact that you do volunteer
work doesn't except you from following the rules like everyone else.


Reply

Return Policies need to be adjusted by Amy johnson Sat January 13, 2007 @ 1:03 AM




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