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 Very Concerned
Posted Sun October 8, 2006 12:41 pm, by Riley M. written to Cingular Wireless (now ATT Mobility)
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To whom this may concern,
I am writing to you as an upset and concerned costumer. I have recently switched to the Cingular network because I have heard many great things about your service so my mother and I decided to give it a try. We picked out a plan that would work for us, and had insurance put on both of our phones. I didn't have my phone for more then 30 days and I was already having problems. The phone that my mother and I originally bought the w600i and it was not working at all. I would set down my phone and it would call random people, none of my buttons would work, I couldn't hang up phone calls and it would take tons of pictures when I wasn't even near it. I brought my phone in and the people who worked there gave me a new phone because it was still under warranty. I then received a new phone only to find out that this phone was no good either. I took it back and the people who worked there said that my mother and I could pick a new phone because of all the problems that we were encountering. My mother and I then got the Samsung D807, which we were told was insurable. The phone seemed to be working great but our bill was not what it were suppose to be. Every month we would receive a bill that was twice the amount that would should be paying, we would constantly find add-on's or mistakes. So every month we would have to call costumer service and try to get it figured out only to have the same problems the next month. This was very frustrating. Recently I have broke my phone which I figured was no big deal I would go pay the fifty dollars and get a new one because that is what insurance is for. Come to find out that the phone I had D807 was not insurable and I would not be able to get a new phone. So my mother and I have been paying insurance every month on a phones that was not insured. If we would have known that from the beginning we would have never bought the phone we did because we need insurance on our phones, they go through a lot of wear and tear. So I was told that I would have to buy a new phone for the retail price in order to get a new one, which I was not willing to do but I am in this plan for two years I cant have a phone that is broken already. And now when people ask me about Cingular I don't want to have to say that its been nothing but problems, but as of now that is what I would have to say. Your costumer service is suppose to be helpful but they treated us as though they didn't care because they have millions of other people within their network which is true, but we still should have gotten the respect that we deserve and I feel that was not justified at all. I thank you for taking your time out to read this letter and I hope that something positive comes out of this.
So now my mother and I want to get out of our contract because we have had more problems within these last few months then we have ever had with a phone company. Before Cingular we had Alltel for 6 or more years and never had problems like this ever. We feel that we should not have to pay to get out of our contract because we have put more money into our phones then what it would cost to get out of the contract. We would still be losing money any way we look at it because we spent around $425 to start the plan. We put more money into our phones, phone bills, etc, within the last few months then some people pay all year for a cell phone plan.
If you could write back either way to let me know what outcome will come of this, that would be wonderful.
Thank you again,
Riley
Spring Lake, Michigan
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