HOME SHARED LETTERS RATINGS MY PLANET COMMUNITIES MISSION SIGN UP!
Shared Letters

Join and browse our exclusive open discussion forums and talk about whatever you like.

Channels
» The Suggestion Box
» Company Responses
» PFB Feedback Line
» Consumer Podcasts
» Mommy Talk & Daddy Dialogue ™
» Shared Letters


Newsletter

Sign up for PlanetFeedback's "Consumer Café" email newsletter!





Verizon Heartache

Posted Mon October 16, 2006 12:00 pm, by Vicki M. written to Verizon Long Distance

Write a Letter to this Company


I had gotten a Verizon calling card for my 11 year old daughter to call us while in Australia. I was told that she was able to use the Verizon card there. Great I thought. It was a nightmare. She tried to call us and could not, Verizon never activated her card. She was THOUSANDS of miles away from me and I never have felt so helpless in my life, she was there and I was in Illinois and what was I to do. I started calling every number I could find for Verizon and NO ONE would help me, they kept transferring me to operator after operator, I was on the phone for 3 hours trying to get her card activated, so she could call home. I was fit to be tied, I was crying because I was so mad at Verizon because someone DIDN'T do their job the first time around. After 3 hours and midnight Central Time, I was transferred to some one, she got me a new calling card number, that could be activated, but one thing lead to another, Australia is 12 hours time difference, so what good was this at this time, I spent the next day faxing this new number to 2 differnt hotels in Australia to get my daughter this new number so she could call home. My daughter was upset and crying all because someone at Verizon did not do their job!! Finally my daughter got to call us. In the mean time the faxing cost us money and the long distance calls to them cost us money. Our bill after all said and done was over $400.00, this is unbelievable!!! I had such a horrible experience, when I called them to complain about this, I got an address to write to the Vice President out in New York, NY. I wrote( yes, a hand written letter) a 3 page letter to him, I NEVER got any response back. NOTHING!!! I thought I would hear something, but I guess that man never had children, and could not feel my frustration and pain and heartache and helplessness that I felt that night. I am so mad at Verizon, I will be canceling my home phone (local service) and long ditance distance service with them and I also canceling my DSL service with them at the end of October. I will not be paying them any more of my hard earned money, after the way I was treated. I sure hope that Verizon gets this letter, I really don't expect a call from them or even a letter, they just do not care about the little people!!!! We are the ones paying their salaries!!!!

I would like Verizon to compensate me for the phone bill after all the headache and heartaches that I have been through. That would be a start, they will never know the helplessness and feelings that I went through to only hear from my daughter. You know, THOUSANDS of miles apart and can't do anything...you are helpless and at Verizon's mercy, only to find out they did not do their job correctly in the beginning. Nothing will ever completely pay for what had happened to us.


Reply



Log In/Create an account | 139 comments
     Add to your del.icio.us  del.icio.us    Digg this story  Digg this  
PlanetFeedback Comments are subject to strict terms and conditions. We reserve the right to deny site membership privileges to any individuals acting inappropriately.
by Dark Helmet Posted Wed November 8, 2006 @ 8:28 PM

First of all, the logo at the top of the page is wrong. Verizon
Wireless is a different company from Verizon, and does not sell long
distance calling cards. I suspect the figure is a bit inflated, to say
the least. Verizon has an 800 number, so calls to them cost nothing.
Calling and faxing hotels in Australia might be a bit, but $400? Plus
the writer could have used a calling card to call the hotels

Reply

Re: Verizon Heartache by eric blackley Tue November 7, 2006 @ 1:22 PM
by mycamelman Posted Wed November 8, 2006 @ 3:51 PM

Thank you!!!!

I still have yet to get a letter or reimbursement from Verizon. I
really do think that they do not care if they lose a customer.

Well, they did....I disconnected my DSL thru Verizon and went with a
local company...and I also disconnected my phone...local and long
distance service.....I will not have to worry about paying Verizon any
more of my hard paying money....

I will also pass the word around about the company to as many people
that will listen and I only hope that they take heed....

Reply

by Dino K. Posted Sun November 5, 2006 @ 6:50 PM

Okay, great. I'm sorry about what happened to you you, but you don't
make business letters so emotional. (So emotional=No response=Nobody
cares)-(The New Fibonnaci Sequence)

Reply

Re: Verizon Heartache by mycamelman Wed November 8, 2006 @ 3:47 PM


by Jeffrey Posted Thu November 2, 2006 @ 4:42 PM

At the risk of extending this further...

Several folks have questioned why Vicki sent her child to another
hemisphere with only a phone card.

Unless I've missed something, the child was able to get in touch with
her mother. Or else, how would Vicki know to call Verizon?

If I hadn't heard from my child in (whatever time period), my first
call wouldn't be the phone company. It'd be to whoever was supposed
to meet my child.

Which, in the end, means that there were alternate communication
routes between child and parents. At some point, the child is able to
communicate with mom to say "my phone card doesn't work."

Reply

Re: Verizon heartache by mycamelman Fri November 3, 2006 @ 10:12 AM


Please re-read what I wrote by Jeffrey Fri November 3, 2006 @ 11:22 AM

I think his point is..... by S W Fri November 3, 2006 @ 1:58 PM


The point I was trying to make... by Jeffrey Fri November 3, 2006 @ 2:13 PM

The point I was trying to make... by mycamelman Mon November 6, 2006 @ 2:03 PM


Which you seem to be having trouble with... by Jeffrey Wed November 8, 2006 @ 11:14 AM

I think his point is.... by mycamelman Wed November 8, 2006 @ 3:53 PM
by Matt Jones Posted Thu October 26, 2006 @ 10:29 PM

Over the top. What instructions did you give your kid before she left
on contacting you in an emergency ala the cell phone not working in a
foriegn country(reality is it has never been and never will be a
perfect technology ESPECIALLY in a foriegn country)?- Didn't have one,
bad parenting.
Verizon made a mistake not activating her card, you made a mistake by
not testing it with a 1 minute call before she left, bad parenting
again.
If you are so sick with grief, why allow this child to go to Australia
without a PARENT (you) with the only means of communication a PREPAID
CELL PHONE if any failure would be the end of your world? How about a
small limit credit card for making an overseas credit card call?
Didn't think of it?-Bad parenting.
What would you have done in the 90's before prepaid cell phones?
What if she had dropped the cell phone and broke it, what would you do
then and what was your plan with her in case that happened and there
was no one else to blame? Evidently you did not have a plan, bad
parenting.
I am guessing at some point she checked into a hotel and you could
have called her at her room number (as I am sure you had all of the
information for hotel, flight arrival times, room number, itinerary)
when you did not hear from her and saved money and grief.
It sounds to me like you did not plan for anything. If Verizon
apologizes to you, it will not mean anything or change anything. Also,
why 3 pages to the President to say "Daughter in Australia, I was
worried, Prepaid didn't work,card not activated, not happy"?-Answer,
over the top.
You also wonder why customer service does not go the extra mile. The
answer is the customers. CSRs cannot win. A customer will tell you how
great you were and then come in a week later and tell another employee
you promised a ridiculous credit forcing you to defend yourself while
the customer laughs and says, "hey, I tried". They will be more than
happy get you fired by making telling lies so that you can't pay rent,
just so they can scam a $3 credit. They will assume you know nothing
about your product because they do not like the answers you give- as
they already knew the answers anyway.

Reply


It wasn't a cell phone... by Jeffrey Fri October 27, 2006 @ 11:49 AM

It wasn't a cell phone by mycamelman Fri November 3, 2006 @ 10:15 AM

Plus... by Lisa B Mon October 30, 2006 @ 12:59 PM

Strong by Matt Jones Wed November 1, 2006 @ 6:08 PM

I agree by Lisa B Thu November 2, 2006 @ 11:04 AM

I agree by mycamelman Fri November 3, 2006 @ 10:19 AM

ha by Matt Jones Thu November 9, 2006 @ 1:49 PM

Re: ha by Lisa B Tue November 14, 2006 @ 1:07 PM

Strong by mycamelman Fri November 3, 2006 @ 10:22 AM

Missing the point again..... by S W Fri November 3, 2006 @ 2:32 PM

Plus... by mycamelman Fri November 3, 2006 @ 10:17 AM

RE: verizon heartache by mycamelman Fri November 3, 2006 @ 10:07 AM

by Daniela E Posted Thu October 19, 2006 @ 11:39 PM

I can't read them all, I just hope you know that I can feel your pain
and I'm glad for you that everything was in fact OK, other than you
and your daughter being upset of course.

I think that there are really a lot of good comments on here on what
you could have done, should have done, might have done, etc. BUT they
are useless to you regarding this case because they come AFTER the
fact.

However, THANK YOU so much for posting this fiasco so that I will
never trust a calling card and will test it. Thank you to the people
who suggested contacting the hotel/chaparone people via email. I
seriously doubt in a state of angst that I would have thought about
that. I also can better prepare my child to remember they can contact
ME via email. I will have several phone numbers to contact my kids
also, so if they don't get in touch w/me, I can still get in touch
with them.

I will have back up plans for contact as well in case email access is
impossible.

I don't think people who trivialize this event have young kids, or
maybe they aren't control freaks who need to know what's going on with
their kids all the time to make sure that they are being well cared
for and not getting into trouble. I don't mind being a control freak
about this. If you want to criticize it, go ahead. I have no
interest in changing. I feel this is the best way for me to maintain
a degree of safety for my children. I am always watching/listening
and I want them to know that.


Reply


Bravo by Peanut's Mom Fri October 20, 2006 @ 12:06 AM

Bravo by mycamelman Fri October 20, 2006 @ 10:11 AM

so many posts by mycamelman Fri October 20, 2006 @ 10:09 AM

Hey! by Peregrina Fri October 20, 2006 @ 9:31 PM


Thank You! by Harleycat Sat October 21, 2006 @ 8:46 AM

Thank You! by mycamelman Mon October 23, 2006 @ 10:37 AM


No, not panic by Harleycat Mon October 23, 2006 @ 3:56 PM

Hey! by mycamelman Mon October 23, 2006 @ 10:44 AM


Than what? by LadyMac Mon October 23, 2006 @ 12:45 PM

Than what? by mycamelman Tue October 24, 2006 @ 11:08 AM


I understand that by LadyMac Tue October 24, 2006 @ 11:13 AM


I think the difference is subtle, BUT by Daniela E Wed October 25, 2006 @ 9:56 PM


What about by Harleycat Mon October 23, 2006 @ 4:51 PM

What about? by mycamelman Tue October 24, 2006 @ 11:08 AM


children and spouses are not the same. by Daniela E Wed October 25, 2006 @ 10:02 PM


And for the record by Daniela E Wed October 25, 2006 @ 10:04 PM


The OP by Harleycat Thu October 26, 2006 @ 1:37 PM

Hey! by mycamelman Fri November 3, 2006 @ 10:24 AM


by SueNY Posted Thu October 19, 2006 @ 4:16 PM

Odd...
I've read this whole thing and you basically ignored every question
asked of you in favor of ranting more about Verizon. That's rude-and
ignoring questions keeps people from being able to help you further.
Best of luck getting this resolved with Verizon. I agree with the
other posters who said you are a bit too melodramatic. Hope your
daughter had a fun trip!

Reply

RE: verizon heartache by mycamelman Fri October 20, 2006 @ 10:13 AM


But if... by Jeffrey Fri October 20, 2006 @ 11:35 AM

But if, by mycamelman Fri October 20, 2006 @ 12:12 PM


Shaking my head by Jeffrey Fri October 20, 2006 @ 3:17 PM

Shaking my head by mycamelman Mon October 23, 2006 @ 10:47 AM


You've set yourself up... by Jeffrey Mon October 23, 2006 @ 11:15 AM

You've set yourself up... by mycamelman Tue October 24, 2006 @ 11:11 AM


Exactly! by Jeffrey Thu November 2, 2006 @ 4:44 PM


Excellent Post! by Harleycat Fri October 20, 2006 @ 1:31 PM


Thanks. by Jeffrey Fri October 20, 2006 @ 3:21 PM

Thanks. by mycamelman Tue October 24, 2006 @ 11:15 AM


Do you know why? by Jeffrey Fri October 27, 2006 @ 11:58 AM

Excellent Post! by mycamelman Mon October 23, 2006 @ 10:48 AM

I agree by JuliePie Mon October 23, 2006 @ 8:43 AM

I agree by mycamelman Mon October 23, 2006 @ 11:00 AM

I guess what I'm trying to say is... by JuliePie Wed October 25, 2006 @ 8:16 AM

by vc Posted Wed October 18, 2006 @ 6:58 PM

I feel bad for both you and your daughter. I hope she enjoyed the
rest of the trip.

If you're not aware, you can fax right from your computer and save
yourself lots of money. If you have Word anyway. After you type a
letter, you can do a "File" then "Send To" and it will give you couple
of choices for faxing. It even sets up a cover sheet for you.
Anyway, hope it doesn't come to that in the future.

Reply

re: verizon heartache by mycamelman Thu October 19, 2006 @ 2:13 PM


Not necessarily by Daniela E Thu October 19, 2006 @ 11:17 PM

Not neccessarily by mycamelman Fri October 20, 2006 @ 10:15 AM


When I've done it, by vc Fri October 20, 2006 @ 10:59 AM
by JuliePie Posted Wed October 18, 2006 @ 5:38 PM

I can understand you being very angry and frustrated at Verizon, but I
must say, a lot of the responsibility lies with your daughter's
chaperone. I'm pretty sure if I was responsible for a pre-teen in a
country half-way around the world, I would at least buy her a new
calling card and just let her parents pay me back when we got home.

That's just scary that someone would let your daughter get that upset
when all they had to do was buy her a new phone card.

I hope in addition to this letter, you also write one to the
school/youth group or whatever.


Reply

re: verizon heartache by mycamelman Thu October 19, 2006 @ 2:16 PM


You're barking up the wrong tree. by Daniela E Thu October 19, 2006 @ 11:19 PM

You're barking up the wrong tree. by mycamelman Fri October 20, 2006 @ 10:20 AM


Verizon or Verizon Wireless? by Harleycat Fri October 20, 2006 @ 4:09 PM

Verizon or Verizon Wireless by mycamelman Mon October 23, 2006 @ 10:58 AM

by Leah T Posted Wed October 18, 2006 @ 4:16 PM

actually, in my personal opinion, if i bought a calling card for my
child(which hasn't come yet...four more months though!) and then it
didn't work, yeah...i would probably get pretty upset.


did you buy the card from a store? if so, then chances are, it could
have been the cashiers fault. maybe she overlooked it, and did't
activate it. if you bought it from online through the website, then
there should have been no reason for it not to be activated.

i actually bought a gift card from hot topic online and it got sent
unactivated. totally different sernario though.

if your daughter is ever planning on being so far apart again, i
would suggest buying a phone card, and then trying it out at home
before she leaves. this way, if there is ANY problem, it can be fixed
before shes so far away.



Reply

re: verizon heartache by mycamelman Thu October 19, 2006 @ 2:18 PM


they should have FREE test minutes then by Daniela E Thu October 19, 2006 @ 11:22 PM

they should have FREE test minutes then by mycamelman Fri October 20, 2006 @ 10:25 AM
by S W Posted Tue October 17, 2006 @ 3:17 PM

You have got to be kidding me!

You've turned a minor travel glitch into quite the drama. Whatever
happened to common sense. I say this with the assumption that your
daugher is escorted by responsible adults, was being cared for, and
was quite safe. So the card doesn't work, move to the next solution.
Leave a message at her hotel to have someone help her call home. Get
in touch with the adult supervision she is with and get their help in
fixing the situation. (I assume you didn't let your daughter go to
Australia with no way to contact her escorts.) My goodness, how hard
can this possibly be?!

Verizon may have given you the run around, but you chose to fight with
them rather than taking a simpler route and simply contacting your
daughter at the hotel in the evening hours (what a concept!) to give
her the new card number or contacting the adult escorts and asking
them to help purchase a card locally. If the escorts have half a
brain they certainly can keep an 11 year old calm and explain the
problem with the card and help her place an international call to
you.

There simply was no need for you to go off the deep end here. You
could have simply chosen another solution and fought with Verizon for
a refund of the "bad" card locally without faxing Australia and
spending all of that time, money, and aggravation.

Your inability to deal with a minor emergency is not Verizon's
problem. If this is the way you handle one of life's minor glitches I
shudder to think how you would handle a real crisis.

Reply

verizon heartache by mycamelman Wed October 18, 2006 @ 2:24 PM


With All Due Respect SW by Peanut's Mom Wed October 18, 2006 @ 6:24 PM

With All Due Respect.... by S W Wed October 18, 2006 @ 7:38 PM

personally, by Leah T Wed October 18, 2006 @ 8:14 PM


Calling Cards by Harleycat Wed October 18, 2006 @ 8:48 PM

calling cards by mycamelman Thu October 19, 2006 @ 2:30 PM


Not Disagreeing by Harleycat Thu October 19, 2006 @ 3:21 PM


It's the way it is because people accept it by Daniela E Thu October 19, 2006 @ 11:31 PM


Forced to accept it! by Harleycat Fri October 20, 2006 @ 9:07 AM

It's the way it is because people accept it by mycamelman Fri October 20, 2006 @ 12:20 PM


No Choice by Harleycat Fri October 20, 2006 @ 3:30 PM


I am 100% happy w/Cablevision's Optimum Voice (VoIP) by Daniela E Sat October 21, 2006 @ 12:05 AM


Have it too by Harleycat Sat October 21, 2006 @ 9:45 AM

No Choice by mycamelman Mon October 23, 2006 @ 11:04 AM

It's the way it is because people accept it by mycamelman Mon October 23, 2006 @ 11:02 AM

I agree with this... by Starlight22203-- #1 Commentor as named by Erik! Thu October 19, 2006 @ 7:07 AM

I agree with this by mycamelman Thu October 19, 2006 @ 2:32 PM

personally by mycamelman Thu October 19, 2006 @ 2:28 PM


Lawyer talk by LadyMac Thu October 19, 2006 @ 2:47 PM


Lady Mac by Harleycat Thu October 19, 2006 @ 4:40 PM

Lawyer talk by mycamelman Fri October 20, 2006 @ 10:44 AM

personally by mycamelman Tue October 24, 2006 @ 11:20 AM


I am not... by Peanut's Mom Wed October 18, 2006 @ 8:16 PM

I Chalk It Up To.... by S W Wed October 18, 2006 @ 8:56 PM


I said by Peanut's Mom Wed October 18, 2006 @ 10:09 PM


Peanut's Mom and SW by Venice~PFB Site Moderator Thu October 19, 2006 @ 12:08 AM

Peanuts mom and SW by mycamelman Thu October 19, 2006 @ 2:40 PM


You got it! by Peanut's Mom Thu October 19, 2006 @ 5:11 PM


$400.00 by Harleycat Thu October 19, 2006 @ 1:32 PM

I chalk it up to... by mycamelman Thu October 19, 2006 @ 2:37 PM

I am not by mycamelman Thu October 19, 2006 @ 2:33 PM

With all due respect by mycamelman Thu October 19, 2006 @ 2:25 PM


well said by Daniela E Thu October 19, 2006 @ 11:28 PM

Response by nwahsnwahs018 Thu October 19, 2006 @ 11:18 AM

At the risk or repeating myself by S W Thu October 19, 2006 @ 12:09 PM


I agree by Peanut's Mom Thu October 19, 2006 @ 4:49 PM

Thanks by mycamelman Thu October 19, 2006 @ 2:46 PM


You're not a mother, are you? by Daniela E Thu October 19, 2006 @ 11:24 PM


Yep by Peanut's Mom Thu October 19, 2006 @ 11:41 PM

YEP by mycamelman Fri October 20, 2006 @ 10:27 AM
by Richard S. Posted Tue October 17, 2006 @ 10:29 AM

I am sorry to hear about your troubles. However I do not place all the
blame on Verizon. You sent your 11 year old daughter half way around
the world. Was she staying with relatives, was she on a class trip? I
find it hard to imagine you sent an 11 year old to Australia all by
herself with no adult supervision. While she was in Australia she had
no other way to contact you. other than this calling card? Did she not
remember her home phone number? Did you not know where your daughter
was staying or had a phone number to contatct her in case of an
emergency. It appears that you knew what hotel she was at.

After realizing the phone card was not activated, your daughter could
have called you at home explained the card was not working. Then you
should have called Verizon and worked it out with them. Once Verizon
activated the card, you should have been able to contact your
daughter. How does a few phone calls to Australia add up to $400 in
phone calls.

While I feel your pain, there is something that just doesnt add up
with this letter. If your daughter was 16 or 17 years old, I might
find your letter more believable. However I just can not get past the
part where you would send your 11 year old half way around the world
not knowing where she was going to be.

Reply


I was thinking by Harleycat Tue October 17, 2006 @ 11:26 AM

I was thinking by mycamelman Wed October 18, 2006 @ 12:47 PM

I was wondering... by A R Tue October 17, 2006 @ 1:03 PM

I was wondering by mycamelman Wed October 18, 2006 @ 12:18 PM


Good advice...but by Daniela E Sat October 21, 2006 @ 12:16 AM

When my brother was 11 by Starlight22203-- #1 Commentor as named by Erik! Tue October 17, 2006 @ 1:17 PM


Calling Cards by Harleycat Tue October 17, 2006 @ 1:44 PM

calling cards by mycamelman Wed October 18, 2006 @ 12:25 PM


Fax? by Harleycat Wed October 18, 2006 @ 1:23 PM

When my brother was 11 by mycamelman Wed October 18, 2006 @ 12:21 PM

I agree that when you order a service you expect it to work by Starlight22203-- #1 Commentor as named by Erik! Wed October 18, 2006 @ 12:39 PM

I agree by mycamelman Wed October 18, 2006 @ 12:42 PM

PLEASE PLEASE PLEASE!!! by Banrion Wed October 18, 2006 @ 3:11 PM

Banrion... by Starlight22203-- #1 Commentor as named by Erik! Wed October 18, 2006 @ 5:01 PM


by Casmly Posted Tue October 17, 2006 @ 8:33 AM

What a horrible feeling! I sure hope you find resolution to this,
although I'm guessing it's a long shot. Unfortunately, big business
does not care about the little guy. They are about making money. I'm
sure that they will probably chalk your ordeal up as one lost customer
and be done with it. So sad! I'm assuming your daughter got back
safe and sound from her trip. That's certainly the important thing
after all is said and done.

Reply

Re: Verizon heartache by mycamelman Wed October 18, 2006 @ 12:15 PM
by Starlight22203-- #1 Commentor as named by Erik! Posted Mon October 16, 2006 @ 8:07 PM

It's horrible not being able to contact your child who is thousands of
miles away! It's hard enough when they are in the same city and you
can't contact them! My stepson and his mother went to Punta Cana.
Well she was supposed to give my husband all the contact information
before she left and didn't. I was freaking out the entire time he was
gone. To make matters worse there was a small aircraft crash
somewhere off the coast of Florida. I was beside myself with worry.

My advice, like the advice before mine. Always make sure you check a
calling card to see if it's activated. Calling cards are very
important in case of emergencies and you want to be sure that when you
need it, it's there.

I hope that Verizon atleast has the cajones to apoligize and offer you
SOMETHING.

Reply

I certainlly feel for you... by mycamelman Wed October 18, 2006 @ 12:27 PM

by rxgirl Posted Mon October 16, 2006 @ 12:51 PM

As a mom I would also be outraged!! I am so sorry that this happened
to you and your daughter, I hope that she enjoyed her trip
otherwise!!

I guess the only advice that I can give you (and you have probably
already figured this out) is to make sure the card works before you
leave or send it with your daughter overseas.

I know that I always check calling cards and gift certificates as soon
as I get home to verify that they are indeed activated. I do not
think that Verizon is going to compensate you for the $400.00 phone
and fax bill, but it would be nice if they did or offered some sort of
peace offering.

Please come back and let us know what happens!!

Reply

WOW!! by mycamelman Wed October 18, 2006 @ 12:31 PM




Home | Shared Letters | Ratings | Login | Communities | Categories | RSS | Contact Us | Terms & Conditions | Privacy Policy | FAQ
Copyright 2014 © All Rights Reserved PlanetFeedback.com | Web by Cicada