finger holes in food

LMAO how the heck do you think I check to see if my tater is done or
not? I stick a finger in it!!!! Had it been cold you would have
complained too. I avoid these things BY COOKING GOOD FOOD AT HOME.
You should try it. At least the person at Wendy's was not too lazy to
cook and was nice enough to ensure it was warm ha ha.

When I spoke to Samantha and showed her the potatoes she agreed that
the 3 holes had been done by someones fingers. She explained to me
that the procedure for serving the potatoes is to slit and then
mushroom the potatoe. This in her words "Is not acceptable nor the way
the staff is trained to serve the food".
As for waiting to contact the Board of Health, I gave the management a
chance to address the problem and they choose to blow me off.
In reguards to the combo certificates, the first offer from Samantha
was a free meal for a month which I declined and opted for a couple of
certificates instead.
Did the person who poked the holes in the potatoe have gloves on????
There is no way to tell and I did not want to take the chance that
they did not.
Was / is my reaction extreme? Yes, it is. That is the way I chose to
handle the situation.
I have yet to hear from anyone who works at the Keene store and dought
if I ever will. I did contact Wendy's corporate headquarters and was
told that my complaint would be sent to the owner of the Keene store
and that that person would contact me. That also has yet to happen.

All in all I got to vent my anger and have seen that Wendy's overall
does not care about keeping a customer coming back. Most likely the
corporate mentality is to ignore the problem and that sooner or later
it will go away.

Watch Supersize me, you think finger holes in potatoes are gross.

Not believeable that a Wendy's manager would fire an employee
suspected of creating "finger holes".

ok so I personally think your going a little too far with this.. but
thats just me...firing someone for that? Come on. But yanno.. I just
have dumb ideas here...

Wendy's employee's wear gloves when handling cooked food.
Here is what happens to prepare your sour cream and chive potato
.
1: potato is rempved from heated holding bin
2: potato is removed from the foil wrap
3: potato is placed in the food container
4: potato is cut with potato knife
5: potato is opened up with gloved hands
6: potato "meat" is chopped with potato knife
7: potato is sprinkled with chives
8: cover is placed on potato dish
.
so it may be possible to get finger holes but it is highly unlikely.
.
And why did it take you a week to write a complaint letter??
As for your "free meal" certificates give them a chance to arrive by
mail mail can take up to a week to get from point a to point b

forever and since i'm 49, i really kind of mean that. I must have
heard it somewhere down the line.

You posted this letter on 3:44 PM on a Monday.

You made two phone calls at 9:30 AM and 11:30 AM on a Tuesday.

If you believe people should be fired for making mistakes, then I
really hope you didn't post this letter and make those personal phone
calls from work.

I enjoy a good laugh just as much as the next person, but's let's get
serious for a moment.

Wendy's is not going to fire anybody just because you complained.
Either the manager said she would just to get you off the phone, or
you made that part up.

How would you like it if you were fired from your job the first time
somebody complained about you?

Since our Ticky seems to be M.I.A - I'll go ahead and break out her
favorite phrase:

Shenanigans!!!!

There. I feel better. Just call me Ticky-tack Tracy! :)

Where are the fingers that caused those holes?? Are they accounted
for?

You HONESTLY expect someone to be fired because you THINK that there
were finger holes made in your baked potatoe?

Um, I hate to point this out to you, Dino, but unless you have some
sort of proof that this happened and can positively identify WHO did
this, there is no way Wendy's can just terminate someone because of
the situation.

That would be wrongful termination and I doubt that Wendy's is going
to risk a lawsuit from a discharged employee just to keep you as a
customer.

Even if you could prove that the holes in the potatoe were made by
fingers, which you can't without having been back there to see them
prepare it, you can't prove that there was any harm in this.

Every Wendy's I've ever seen requires the employees preparing food to
wear gloves(per state health board mandates) and for all you know they
were SUPPOSED to poke holes in the potatoes to allow the butter and
sour cream to seep into the flesh of the potatoe rather than just
pooling all on the top.

I am sure that in the course of handling a cooked baked potatoe that a
finger could pierce the skin of the potatoe fairly easily.

Again, this doesn't indicate any negligence or damages on Wendy's part
or the part of the employees.

I also doubt you'll have much luck with the NH State Health Board
either because, again, you have no proof. People can't just go around
taking action on things without proof because you believe it's a
problem.

Personally, I think Samantha's initial offer of refunding your money
was quite appropriate under the circumstances. But again, how do you
justify someone losing their job over a situation like this?

Um, can you say SHENANIGANS with a capital "S"!?

They usually don't fire an employee over something like that without
first discussing it and proving they actually did it, which means
showing her the potato and dealing with it right there. Then they
might give a warning. Thats if she really did something, admitted not
wearing gloves and quite a bit of other proof.

Hi Dino,

We called the Keene restaurant and spoke to Samantha. She told us
your name and address, which we've passed on the employees. After
all, the Constitution allows us to confront our accusers. The
employee in question wants a word with you.

Oh, and by the way, your letter had us rolling on the floor. You
don't give a darn about health, do you? If this was a real health
issue, you would have contacted the Board of Health. Instead, you're
pulling a little blackmail. Nice, real nice. Are you really saying
that you'd ignore a serious health problem for a free combo meal?

Why can't you be a nicer person in general?
Why fire someone? I bet (If the hole were made by a finger) that they
were low on time AND were wearing gloves...You would have been the
same person to write a complaint because they took too long by going
to look for the correct utensil to gett he holes in the potato, or
would ahve been the one to complain that there was no cut in it to
begin with.

Sorry to tell you... You can't play God with someones job. You have no
right to say a person needs fired.

Do you have proof that these holes were caused by a bare finger? I
don't think so but yet you want someone fired over it. Who are you to
decide that someone should be fired? They offered you a refund and
you declined. It should have ended there.

Personally, I check to make sure my baked potatoes are done by
squeezing them. Sometimes I have pierced the skin. More than likely
someone (with gloves) did something similar.

You can call the State Board of Health but most likely, unless there
is a history of this type of complaint, the most they will do is a
routine inspection.

I don't believe a word of this letter - - other than the fact you
called to complain and demanded that people be fired. This just isn't
the way business works - - yes, this potentially cold be a State Board
of Health issue, but you would have to prove that it was indeed a
finger and that it wasn't gloved, which is something your are not in a
position to do. There is something else you need to consider, and
that is that there are laws about terminating employees and concrete
documentation is required - - not just an angry customer who didn't
get their freebies fast enough. A Wendy's manager just isn't going to
bend over backwards to make a two baked potatoe w/sourcream customer
happy.

Really? The manager agreed to fire someone based on your word?
Either you're lying, or she was.

There is no way I'd ever believe that a manager would fire an employee
simply because you say so. The manager, at the very least, would have
asked you to come in with the indicated assaulted potato to prove your
story. Instead you expect us to believe that the manager simply took
you word for it. It is because of this that I scream a resounding
SHENANAGINS!

I'm wondering how you know for a fact the holes were made by a finger?