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English please
Posted Mon October 16, 2006 5:43 pm, by Ron W. written to Popeyes Chicken & Biscuits
Write a Letter to this Company
I know that I may sound like a Red-Neck, but what I am is an American, who is tired of companies hiring employees as customer contact employees, that do not speak english. Unless I am wrong, the last time that I checked, this is still America. I was in store number 4208 today. It appeared that every person behind the counter, spoke spanish. When they dealt with a customer, they spoke english, but behind the counter, all of the conversation was in spanish. Then there was one employee, who had not mastered ketchup and lemon juice. She gave me ketchup and honey. Then she had NO idea what lemon juice was. I guess that she assumed that she would give me something that may or may not be what I asked for. My order was also incorrect, and I had to try to explain to her what was wrong. She then spoke spanish to a co-worker, to translate what I was saying. Excuse me, but I am the citizen here. Does Popeye's have a policy of hiring only Legal employees?
Please do not put anyone in a position talking to customers, that cannot speak english.
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by SandyPeabody Posted Thu November 2, 2006 @ 1:02 AM
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you could learn chinese lol
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by kerrisan Posted Wed November 1, 2006 @ 9:58 PM
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If you were in China and knew how to speak Chinese, chances are you would still speak English to the other English-speakers. It's what you're most comfortable with. This should not offend you so.
I do agree with your wish for employees to speak sufficent English, however.
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by Tina Newman Posted Sun October 29, 2006 @ 10:54 AM
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There is a McDonald's 5 miles from me, and the ONLY employee who EVER gets my order right is the one Mexican man they have working there. If I go in and see he's not there, I leave. None of the "red blooded Americans" that work there have the sense to get my orders right. And I don't special order things.
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by donno Posted Sun October 29, 2006 @ 1:10 AM
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in a few years, my bet is that the majority will vote to change the official language of that territory to spanish. That will sit well with the rest of the people! When I become a minority in 15 years or so in good old New Jersey, maybe I'll move to Canada to escape the infidels. There is going to be a lot of awakening in this country, sooner than we know it. I'm buying my 'learn a foreign language' CD's tomorrow...
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I have a bit of background on this subject. Many companies have chosen to push their technical support over seas because it is cheaper, and for those that stay in the US they are having to pay less for employees...
I can say one Company I know has kept their call center in the states! Canon. It seems that all the competition has shifted theirs to India. If you haven't experienced it yet, make sure you have had a drink first...
I agree, we live in the USA, it is and should always be, that ENGLISH (the US version) is our language.
It was an honor for my greatgrand parents to learn the language when they came to the USA.
I think those that refuse to learn good english are hear for a fast buck and an easy ride. It is also very disrespectful to Americans.
When I travel to other countries, I also apologize when I try to speak their language just out of respect.
I agree, it should be required to learn to speak and write english before someone can become a citizen of this country.
It also points out Companies that refuse to hire legal citizens. Another government concern that isn't geting addressed by this administration.
Vote people!
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I've gotten ordered completely messed up by blonde haired blue eyed 100% american workers before. In fact, I've had more orders messed up by emglish speaking fast food workers than I've ever had with spanish speaking workers.
"Unless I am wrong, the last time that I checked, this is still America" - Ron W.
It is, however what ever happened to America being proud of being a melting pot? America was formed from people leaving almost every country in the world to begin anew, worship freely and be part of something bigger an greater. There is no offical language for America. If there was going to be, I would vote for it to be whatever the majority of Native Americans spoke before the country was taken from them?
Not meaning to start trouble here, just passing out food for thought and hoping for some tolerance and patience. We are ALL technically foreigners in America. ;O)
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.....
by John S Sat October 28, 2006 @ 10:02 AM
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by Patrick B. Posted Thu October 26, 2006 @ 3:50 PM
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I do not believe you should be allowed to complain about others' poor English when you have the grammar of a 5th grader. I agree that people should learn the local language ASAP when they immigrate to another country, but it sounds like the woman who was helping you is trying to learn. She has probably spoken English for less than 10 years. Ron W. has probably know English for 20-40 years and still hasn't mastered the comma. Stop whining about your lemon juice and go back to middle school.
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.....
by John S Sat October 28, 2006 @ 10:04 AM
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Pamonde dans le Canada ou USA parle l'anglais. Dsol j'ai t juste tent pour poster le sujet en franais parce que les sujets ont dit l'anglais Plat s tout le
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by Beeracuda Posted Sun October 22, 2006 @ 11:18 AM
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I agree that it's frustrating to have to try to deal with people who don't speak English very well. However, I have to take exception to those who think that America's language is English. While it may be the most widely spoken language in this country, it has never been the "official" language, nor do I believe it should be.
Just about all of us had relatives who came to this country from all parts of the world, and in many cases, English was not their first language. Of course, they eventually learned it, and subsequently it became the first language of their descendants.
People need to be more tolerant of those who don't speak English well. After all, they are most likely to be first generation immigrants who are still trying to learn the language, just like our ancestors did ages ago.
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by Eva Sandvik Posted Sat October 21, 2006 @ 11:16 PM
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FWIW, my employer has an official policy that when you are in the presence of customers (in our case patients) you may only speak English unless you are translating for a person speaking a different language. It is a matter of respect, for your co-workers, customers and even for the country that you are working in.
My mother is an immigrant and her English is FAR from perfect. When she passed her citizenship test when learning English was a requirement. I still don't understand why this test is now given in any other language.
I can certainly understand tourists to this country not speaking English. But if you are working here, it is a different story.
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by Daniela E Posted Thu October 19, 2006 @ 11:06 PM
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when people are speaking around you and you don't know what they are saying.. (The Seinfeld episode with Elane and the nail place is coming to mind...)
But, if a person's native language is something that other co-workers are familiar with, it is very easy to carry on a conversation in that manner. Can you imaging not being able to talk to the people around you at work because your conversational English skills aren't good?
Nonetheless, I still feel that same uncomfortableness when people are talking all around me and I don't konw what they are saying.
In addition, rather than speaking their native tongue, I think they should be woking on their English, so that they will become more proficient. So speaking in English with peppered spanish (or what ever language) would be OK with me.
As for the inaccuracy with the order, that happens whether they are ESL people or not. There are just dumb people out there.. This is something worthy of complaint, if you were very inconvenienced by having to have someone else help correct your problem. The lemon mistake, next time try accenting it differently...lay mone...I don't know if that is how you say lemon in spanish, but it sounds more spanish...maybe it would help! :)
Think of Dora the Exlporer...she has lots of words that come in handy and it's fun to watch too. I can count, say stars, grandma, mommy & daddy, various colors...good stuff.
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by SueNY Posted Thu October 19, 2006 @ 5:31 PM
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Several people have commented that Canada speaks two predominate languages. This isn't exactly true. The province of Quebec is predominately French speaking. That's it. The rest of Canada is predominately English speaking, with pockets of other languages, ranging from the Asian languages to Gaelic! And yes, they did pitch a fit-Quebec was so upset at one point they tried to succede from Canada and be an independent country. They are not fans of English speakers. I think things have softened now, but when I went to Montreal in the late 70's, they were extremely rude to anyone who didn't speak English.
As an American with strong Canadian roots I had to pitch my 2 cents in.
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by L. Putnam Posted Thu October 19, 2006 @ 12:56 AM
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Okay, I grew up with a lot of bilingual kids and each and every one was taught that it's rude to speak a language in front of someone that they do not understand. If they were speaking another language when we walked up they'd imeadiatly switch to English. Besides that having personal conservations behind the counter at work is rude AND unprofessional. It does not matter what language you speak.
If am employee does not speak English well enough to do hir/her job than the problem is with the employer. If you can't perform your job you should not be hired, period.
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by Gino Version 1.2 Posted Wed October 18, 2006 @ 8:55 PM
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I don't know about others, but I'm kind of tired of this whole "English" issue. This letter could be good but it starts with "Red Neck" and plunges down to "Does Popeye have a policy of hiring only Legal employees?
I'm guessing the writer must think they must be talking about him and that's what's upsetting him.
Other than that.. everything else I wanted to say has been covered. It's just sad to see these feeble attempts at promoting hate or intolerance when these people deserve our respect. There's dignity in all work. We all deserve a chance at the American Dream, and if some fail, they shouldn't blame it on a group of people just because they are working hard at making it happen for them and their families.
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Well....
by John S Sat October 28, 2006 @ 10:11 AM
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OMG
by MA Loper Fri October 20, 2006 @ 3:26 PM
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While I understand how frustrating it must be to want to order something or even be able to ask a question fo someone who may not speak english well. try putting your self in their shoes. Many people come to this country, struggle to make a living, and on top of that, deal with persons who have no tolerance or patience to deal with them, because they are foreigners, and/or they cannot speak the language well. I hope you never visit a foreign country, unless you have already learned the language well. America is a melting pot, built by immigrants. English may be the rpimary spoken language, but it is not the only one. Next time,call a manager for some help. But have some patience, and that will help you too, as your blood pressure will so be so high.
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by Melinda Edwards Posted Tue October 17, 2006 @ 10:07 PM
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Amen to this! I live in Florida and being a speaker of English, and not Spanish has made me a minority in my own country! Many businesses will no longer hire someone if they do not speak Spanish, no mention of English. The speaking Spanish to each other in front of an English speaking customer that is done by more than 75% of the store clerks, is just plain bad manners. Their body language makes it obvious that they are complaining about the customer, making fun, or whatever... If you want to live in the U.S. and take advantage of all our country has to offer, and that is why people say they moved here, then take down your flags from that other country and at least TRY to learn some English, even if the person is not fluent.
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Minority
by Jeffrey Wed October 18, 2006 @ 9:30 AM
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by MA Loper Posted Tue October 17, 2006 @ 3:10 PM
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This just occured to me, and I'm sure it's merely a coincedence, but it seemed a little too "perfect" to not mention.
I don't know how many of you have ever seen "Blue Collar Comedy Tour" with Jeff "You might be a redneck" Foxworthy. There are 3 other guys on that show with Jeff, all with a similar schtick and one of them is named, Ron White.
While I am sure it's just a fluke, am I the ONLY one who thinks it strange that our OP is also named Ron W. and just happened to make what even the OP deemed as "redneck" statements like this?
Kinda makes me think either someone watches WAY too much Comedy Central or this MAY be shenanigans...
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Nice catch
by Starlight22203-- #1 Commentor as named by Erik! Tue October 17, 2006 @ 5:05 PM
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by Erik -- PFB Site Moderator Posted Tue October 17, 2006 @ 12:11 PM
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"[W]hat I am is an American, who is tired of companies hiring employees as customer contact employees, that do not speak english. "
"When they dealt with a customer, they spoke english, but behind the counter, all of the conversation was in spanish."
"Please do not put anyone in a position talking to customers, that cannot speak english."
Make up your mind. Either they can speak English or they can't. If they can, and they choose to speak Spanish in private, this letter is a complete waste of time. If they speak English to you when they're taking your order, that's really all you have the right to ask for.
"Excuse me, but I am the citizen here. Does Popeye's have a policy of hiring only Legal employees?"
This statement doesn't even warrant a response.
"I know that I may sound like a Red-Neck,"
That's the only thing in your letter I can agree with.
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Thank you
by Lisa B Wed October 18, 2006 @ 1:31 PM
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by vc Posted Tue October 17, 2006 @ 12:06 PM
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Just do what I do with the Asians I work with. If they're speaking their native language I try to pay attention like I understand them. If they all laugh, I laugh like a crazed lunatic with them. If they act shocked, so do I. They know I'm full of crap, but it's fun for me to pretend. I fake speak Laotian, Korean, Nepali, Indian and Cambodian. I can fake speak a little Thai as well.
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by Rated Argh Posted Tue October 17, 2006 @ 11:55 AM
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This is a very sensitive subject right now and I felt compelled to comment on it. I have always been for the creation of a national language. We need to have a standard and right now in time English is the "unspoken" standard, so to speak. I believe everyone should have to learn enough english to be functional in the workplace. You can speak spanish, polish, "Asian", whatever, in private. I agree with the "Spirit" of this letter, not the wording however. I can't tell you how riled up I get when I hear the line about "Illegals do the work Americanm Citizens won't do.". This particular statement always makes me say "Finish the statement" which would be "Illegals do the work American Citizens won't do for the low wages that companies offer.". Corporate Greed is the primary reason for the current plight we find ourselves in.
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by MA Loper Posted Tue October 17, 2006 @ 11:28 AM
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Ron,
I would never had had the "cajones" to write this letter. However, please don't think that means I am praising you for exhibiting such intolerance and selfishness. Far from it.
First of all, while the MAJORITY of American citizens do speak English, it is not "officially" the national language. If that was the case, why does virtually EVERY federal agency post their information in MULTIPLE languages, not just English.
How dare you suggest that because YOU speak English that it somehow indicates that everyone else around you needs to as well. Or worse that they should not be permitted to speak in their native tongue at all in your presence, even if they CAN speak English!
Excuse you, indeed!
The Declaration of Independence states that, "We hold these truths to be self-evident, that all men are created EQUAL, that they are endowed by their Creator with certain unalienable Rights, that among these are Life, Liberty and the pursuit of Happiness."
& yes, that says, ALL MEN, not just Ron. That means that just as you have the right to preach your intolerant beliefs to whomever you choose, the employees at Popeye's have the right to speak in Spanish if they so choose.
The entire premise of this country is based on the emigration of people from ALL OVER THE WORLD, cultures, language, religions and all, who sought a better life of FREEDOM for them and their families. It was not so they could learn to speak English so that they could serve you your red beans & rice and buttermilk biscuits with your spicy chicken.
(and just FYI, I've had ENGLISH speaking employees screw up & give me the wrong condiments and they didn't require a translator - it happens sometimes!)
You can't expect to have the freedom to say and do what you like and then turn around in the same breath and tell others that they aren't permitted to do the same.
prese con sus galimatas e intolerantes!
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Just FYI
by MA Loper Wed October 18, 2006 @ 9:55 AM
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by Firebrat Tracy Posted Tue October 17, 2006 @ 10:51 AM
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I always find it ironic that, in many cases, people who distain others for their lack of knowledge of the English language, are quite often the most poorly written in their NATIVE language of English.
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by Jeffrey Posted Tue October 17, 2006 @ 10:29 AM
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Si usted puede leer esto, usted puede conseguir un buen trabajo.
I can't understand why you were bothered that the workers were speaking Spanish to each other, behind the counter. As long as they speak and understand English when they are speaking with you, what does it matter. Heck, it's better this way, since non-customer facing employees can get instructions in their more comfortable language.
Yes, if you ask a cashier for "lemon juice" and she doesn't know what that means, there is a problem.
By the way, it's "jugo del limn" Honey is "miel." If someone asked me for "jugo del limn," I'd think "hmmm... sounds like 'lemon' to me" and try that. Something makes me think the communication issue was deeper than language.
I don't know about these particular employees, but I think there a lot of citizens that aren't fluent in English. You may not like that, but it's a fact. Don't accuse non-English speakers of being citizens.
Also, I checked the Constitution and it doesn't say anything about citizens having the right to buy greasy chicken from only English speakers. Y'know?
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Tax forms
by Jeffrey Thu October 19, 2006 @ 11:01 AM
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by Call Me Bright Side Amanda Posted Tue October 17, 2006 @ 10:06 AM
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How do you know that that person wasnt a egal citizen who was still in the prcess of learning the language? I agree its frustrating...but ease up. Ask for a manager next time if you are having trouble :)
Side note...When i call 800 numbers for customer service and get a foreign person,. i TRY talking to them first. If it gets to be too hard, I'll say never mind, sorry for wasting your time, and call back. You don't get foreign people everytime you call for most customer service numbers
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by Wolf Posted Tue October 17, 2006 @ 4:46 PM
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That's not entirly true. There are loads of people that want and need the jobs that wont get them. The reason is they do not have to pay minimum wage. Only when the government follows its own laws and crack down on the places that hire illigal immigrants will the legal Americans get teh jobs they need/want.
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Actually,
by Wolf Thu October 19, 2006 @ 4:35 PM
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Thanks
by Jeffrey Fri October 20, 2006 @ 11:54 AM
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You've used your limit for the entire rest of the year.
No commas for you!
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For someone who complains so much about people who have not mastered the English language, your written English and grammer leaves a lot to be desired.
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No kidding
by snurli Tue October 17, 2006 @ 10:26 AM
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