ripped off by repair

I'd love to know how the subject went from the canon repair to sexual
assault.. yea im too lazy to read all the comments

How on earth did this happen? Why is there such a terrible
misunderstanding about the reason for needing moderators? And, above
all, why in the world would anyone suddenly be afraid to speak their
mind? Could someone please explain to me what is going on.

I don't understand how this got so blown out of proportion, and for
the life of me, I can't understand how the regular commenters ever got
the impression that they had to walk on eggshells. That's not the way
I understood it at all. I just assumed everyone realized who the new
rules were meant for. Why are you all taking it so personally? If
we're going to fight amongst ourselves, then the trolls have won.
Congratulations.

It's 4:00 a.m., I can't sleep, and after making the mistake of looking
at this letter, I may never sleep again.

...describing a sexual assault is NOT the only appropriate way to use
the word "rape".

Dictionary.com says it can also be used to describe:
* an act of plunder, violent seizure, or abuse; despoliation;
violation.
* the act of seizing and carrying off by force.
* to plunder (a place); despoil.
* to seize, take, or carry off by force.
* the residue of grapes, after the juice has been extracted, used as a
filter in making vinegar.
* a plant, Brassica napus, of the mustard family, whose leaves are
used for food for hogs, sheep, etc., and whose seeds yield rape oil.

Not to say it was the best word to use - obviously, it was highly
irritating for the community. It is entirely possible the letter
writer didn't mean to say that the company had sexually assaulted him,
but rather that the company had abused or violated him - which it is
his perogative to believe.

As everyone already knows, the title of this letter got changed. We
apologize for having to do that, but certain words are just a bit too
loaded to be thrown around casually, even if written in a moment of
anger.

What we didn't want to do, though, was delete this letter entirely.
Other than the unfortunate choice in words, the rest of the complaint
is legitimate, and I'm happy to hear that it was resolved. It is also
commendable that Mark apologized for the term that he used. I have no
doubt that he regretted his choice in words.

However, I don't want anyone to think that those of who were angered
by the title to think that you weren't justified in being upset. You
certainly were. Jeffrey has a very good blog entry that he wrote about
the usage of the word "rape" in complaint letters. I agree with him
completely. As bad as any consumer complaint may be, it is still not
anywhere near comparable to being raped. A rape is a despicable,
heinous crime that most people can only hope to never have to
experience in their lifetime. It is not poor customer service.

So I apologize to Mark if some of the comments here were upsetting to
him, but I still feel that those who made them had a right to do so.
But what's been said has already been said on the subject, so I would
appreciate if any further comments on this letter be about Mark's
complaint, and not about the "rape" usage. As far as I'm concerned,
that issue has been dealt with already.

Well since Mark was nice enough to come back and tell us they didn't
charge him this ONE TIME free... I think we should expect a "Thank
You" note written in a more civil manner to Cannon after dissing them
in such a foul, uncouth manner in a public forum, and causing US to
read it!!

Good job.

Bend over. Let someone forcibly assault you.

Then decide whether you want to use the word "rape" in such a manner
ever again.

I hope your entire post gets deleted by site moderators.

"rape their customers"

Lovely. Absolutely lovely.

Mark, you may be upset, but sexual assault is not the right image for
a business letter, y'know.

Of course, since you were a repair tech, isn't this something you
could do yourself? I'm no camera expert, but a bottle of cleaner, a
soft cloth, maybe a brush... these can be purchased at a camera store
for what, under $10?

Which, of course, backs up your point. But if it was something that
you could do in 10 minutes for less than $10, why even bother with
Canon? Claims of "free" or no, I can't imagine mailing my camera away
if I could just do it myself.

while I could do it myself, cleaning of the sensor is not something to
be done lightly, figuratively speaking and since I was told it would
be at n/c them I'd prefer someone that has done it before do the task.
Next time I'll take care of it myself but they have now graciously
odffered this first cleaning gratis as a courtesy..