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 horrible service
Posted Tue November 14, 2006 4:06 am, by Richard S. written to Resorts Atlantic City
Write a Letter to this Company
I received a postcard for a free room Monday trhough Thursday at Resorts. I called the reservation line only to find out they were sold out for the night I requested (Nov 14). I then went online to check availability to find that all types of rooms were available for the same night. I called customer service to ask why I was being told they were sold out when there were rooms available online for $150 for a standard room. I was told that it was different online (whatever that means). I assume they would rather have a paying customer than give a room away for free with a comp that they advertised. I am very angry that they would give me an offer and refuse me a room when there are some available.
Quit lying to players that have been loyal to your casino for many years, and don't tell them they have a room comp when you won't give it to them. That is false advertising and I am very disappointed.
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If a company can't give what they offer, then they shouldn't even make
it an option to begin with. If you don't have enough rooms to give
away for free to every single person who will receieve a postcard,
then either send less postcards or none at all. It's a scam to get
money out of you, and it's definitely something to get upset over.
You have every right to be disappointed.
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by EricMV Posted Thu November 16, 2006 @ 9:09 PM
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Appealing offers that are nearly impossible to redeem are generally
illegal, regardless of the fine print.
Your experience in trying to book just this one particular night is
not enough evidence to prove a fraud, but you are on the right track.
Good luck.
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by Jeffrey Posted Tue November 14, 2006 @ 8:40 AM
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This is quite common. Airlines do this all of the time. There are
only a limited number of free seats available, period. Even if there
are open seats, they aren't available for free.
I'm willing to bet that the postcard contains, in tiny letters, some
disclaimer to this effect. Does it?
If not, then I think you've got a case.
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SHARED LETTERS 
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