Kmart Won't Honor Sticker Price

The majority of the people sending comments to this woman are
responding very rudely. I do not doubt the validity of her story.
That
sort of incident is not rare. You picked out a few words that she
added at the end of her letter and chose to run a muck with it. What
a
joke. What hypocrisy. It must be nice to live the way that most of
you
guys do - no bad experiences whatsoever. How comfortable.

Forget that she mentioned throwing anything. That was obviously said
out of frustration. You people are the ones who need to grow up. And
is if that is not enough she has already apologized for her remarks.
Not that she needed to though.

-reads the whole story

I don't shop at Kmart anymore because of the same issues and have also
had the run in with the managers. I went in for easter decorations 2
years ago and everything was marked 33% off and all of it rang up full
price. I told the woman at the check out there are signs that say 33%
off and she called the manager who insisted this was not true. I
asked her to walk over there with me and look and she told me she
didn't have the time to go over there and look. The register says its
full price then its full price. Thats not right and I didn't buy any
of the things. I haven't been back since that was the final straw.
If something is marked with a price which is rarely in our store in
independence, missouri it's always the wrong price. It's annoying.

i am happy for all your replies. The "throwing them was a BAD figue of
speech" I am truly not that kind of person. I said it out of
frustration. I or my husband are NOT looking for pity(we both have
physical disablities & at times shopping can be rough on both of us.
This is my first letter to your site and I was upset when I wrote it.
I am truly sorry if I offended anyone. But the story I told WAS and IS
the truth. I DID NOT peel off any sticker. Why would it be $17.99 at
KMart and $8.99 at Walmart?

Maybe she is MENTALLY disabled

I was gonna reply to your letter..but, now I don't want to! And you
can't make me!!!

Can not!

Can not!

Can not!!

I can stomp my foot and I'll find something to throw at you!!...if you
try to make me!

pffffffffffffffffft..so there!


PS.. sounds silly, eh? Same as your letter!

But you still should not threaten to throw the blocks at another
person.

"My husband and I are disabled or I would have gone back and threw
them at her."

I wished you did, because then the manager could have filed assult
charges against you and you would have been arrested and sent to
jail.

"My husband and I are disabled or I would have gone back and threw
them at her."

I hope that is just an expression and you don't really mean that
otherwise you need anger management. How would you like it if in anger
someone threw something at you.

"threw them at her" is a figure of speech. Tickytack has a good term
for it --"childish taunt". That's all it was. Of course she shouldn't
have put it in her letter. It takes away from an effective letter but
how can it be a freakin threat when it's in the past tense? Once
again you people go for the smaller points of a letter and blow it way
out of proportion. Is it any wonder why people are hesitant to post
anything on this website?

I was with you until you said you wanted to throw the MegaBloks at
her. That, my friend, is assault and completely inappropriate
regardless of whether one is disabled or not.

Here's another case where I'd like companies to have a method whereby
they can post comments to complaints made against them becuase I'd
just love to hear Kmart's side of this one.

I don't shop at K-mart b/c every time I have enver been in there the
store is disgustingly filthy!! Grimey stickey floors, clothes all over
the place and THE WORST customer service.

I don't much care for Kmart because of things like this. I also don't
care much for people who can't controle their anger and resort to
throwing things or threats or people who are disabled and feel the
need to mention it everytime something happens. What does being
disabled have to do with not honoring the sticker price? I think this
whole letter is just someone not getting away with something and
getting mad about it.

"My husband and I are disabled or I would have gone back and threw
them at her."

You had me right. up. until. there.

What a nasty attitude; no wonder the manager wouldn't bend.

Sure...she should be arrested for assault....right...


so the store manager and cashier should be arrested for attempted
theft, sued PERSONALLY for false advertising, etc?


It's obvious that what the letter writer said was said in anger, and
I'd be angry as well.

I think it's just coincidence that you mentioned that your disabled
AFTER your complaint, I don't believe you disabled at all and you said
that to make the letter favor your right.

I am only going to comment on the sticker prices. I have been
Christmas shopping in a local Kmart and every toy I have purchased did
have a sticker on them. The only time i had a sticker issue was the
store had a large quantity of toys on a clearance aisle and had a sign
indicating an additional 20% off ALL clearance toys. The items I found
rang at the sticker price and I had to argue with the cashier before a
manager came over to see what was wrong. The manager confirmed ALL
CLEARANCE toys were an additional 20% off the lowest sticker price.
But the employee was still rude to me. And the manager did not offer
an apology for the cashier's attitude when I feel I was owed an
apology because the cashier was so rude and flat out called me a liar
in front of my child. People at the next register had toys that had
clearance stickers and they did get the 20% extra off with no
complaints from the cashier and certainly no rudeness.

OK, I have a theory here that either you conveniently left several key
details out of this letter to preserve your story or else there are
some SERIOUSLY stupid people at that KMart.

Most of the KMart's I have been in recently do not physically put the
prices on the merchandise anymore because the price can be changed for
sale or other purposes so frequently. So I hate to say, but I'm
already slightly doubtful of your claim right there.

Second, 8.99 vs. 17.99 is a BIG discrepancy. I could see 8.99 vs.
10.99 or so, but what you're stating is almost twice the price. Was
there an ad or something that had led you to KMart to purchase this
particular package of MegaBlocks? Had you seen a circular indicating
it was this price?

Thirdly, if a cashier and 2 managers told you no, my guess is that
they either suspected or KNEW you were up to something. Most managers
I have seen would bend over backwards to keep a customer happy, so the
fact that 2 said they would not honor that price makes me think they
felt you were lying.

Again, I go back to the question about why you went into the KMart for
these Mega Blocks and how that was the ONLY item that came up at the
wrong price.

Finally, and I am REALLY getting sick and tired of seeing this in
letters, your handicap, your husband's handicap and any other
handicaps in your family have no bearing, no relevance AND NO BUSINESS
being in a letter to a company about customer service - PERIOD.

That is nothing but a sympathy ploy to try and sway the company to
"comp" you more that you already didn't deserve and you even managed
to screw that up by adding the threat that you wanted to throw things
at the store staff.

throwing merchandise at anyone, especially a store employee is assault
and you would have been arrested! So think about that the next time
you want express your anger and frustration.

I understand your frustration, but frankly you seem unstable if you
even have a thought of going back and throwing it at them.

You disghust me. You had me till you would have threw it at her...then
you really became a twit

well, it doesn't make sense why it says $8.99 on the item when it said
$18.00 at scan. If I was in your situation, I would say: the scan
price is NOT right, please change it back to $8.99 as noted on the
tag.

Throwing merchandise at a cashier--now there's a good way to get what
you want! Assuming you want to be escorted out by the manager and/or
the cops.

You did have a bad experience, but you lost any sympathy I might have
had for you when you made your little threat.

What doesn't make sense to me is why they offered a discount, but
wouldn't go check the other items and prices on them. I would have
left the part out abut throwing them at her in this letter, it makes
you appear as hostile when your complaint seems like a good one.

Wow.....you may have a valid complaint there... but violence isn't the
answer. Lucky thing, disabled or not, you didn't toss their blocks at
her. That wouldn't have accomplished anything and it shouldn't be
included in an otherwise well written letter of complaint. I seriously
doubt a letter like this would do anything to help your cause or get a
response (but I bet it sure felt good writing it!) :D

You know, do most toys even have a price sticker on them? I thought
that shoppers mostly just rely on the label on the shelf. I buy toys
occasionally for friends' kids, and I guess I just don't remember
having to scrape price stickers off the merchandise. At most, it's
preprinted on the packaging, but usually not even that.

And when I've had to match receipts up, I've had to go by the UPCs
because prices weren't indicated on the packaging.

Perhaps take that $9 you saved by going to Walmart and put it towards
some anger management classes.

Just gotta say, I don't believe a word you say, Sharon. I find it
difficult to believe that three separate employees - the cashier,
assisstant manager and store manager, refused to change the price,
especially if it was indeed written on the bag. This is one of those
times when I would like to hear from the cashier and find out what
really happened.

Oh, and just because you and your husband are disabled, that doesn't
give you leave to act like cretins.

If you're going to throw in the 'poor me' card, describe the
'disability'. Physical--or mental?

Throw merchandise at the employee? Lucky for the employee it was
blocks and not anvils, fireplace pokers, or daggers.

Okay, I'm a former K-Mart employee and I'l ltell you this - if ALL the
items on the shelf had the $8.99 tag, an override would have been
done. That was always our policy. Sure, we had people switch tags on
items, but no one would have time to switch ALL the tags for every
item without a K-Mart associate noticing. And if it was a blatant
error like that, we gave the customer the benefit of the doubt, then
immediately had someone go back and re-sticker the items with the
correct price to avoid future problems. I can't believe a manager
wouldn't override it!

And I also can't believe you'd say you would throw the blocks at them
- very childish. THAT makes me question the validity of this letter!

Tis the season to be jolly, fa la la la la la la la la....

Yes, putting in that you would have thrown them back at her is a bit
much for a complaint letter.

However, you do have every right to be furious. This is retail
management being demonstarted at its lowest form.

Throw them at her? What, are you in kindergarden still? I'd expect
that response from my 5 year old grandson, not a 'grown' woman.

I wonder, do people truly think they will get satisfaction by writing
letters like this? Not only poor grammer and spelling, but with this
tone? I just don't get it...

Its too bad you had to be so immature and include such a childish
threat as saying you would have thrown them at her if you werent
disabled. I would think Karma has come into play here but wont say any
more on that subject.

Anyway, I was going to suggest that you should have gone back and
filled your buggy with ALL the bags of blocks to show her that they
all said that (if, indeed, they did) and then leave them all sitting
there at the register.

But, if you are the kind of person who can think to throw something at
someone when they dont get their way then I am guessing you got what
you deserve.

Classy.

You don't mention if the bloks were a gift for your own children, but
I have to say - I hope you aren't a parent. I'd hate to see your
values instilled on an innocent child.

Throw the blocks at them. Indeed.

You had me until you threw out the disability card and then said you
would have thrown the blocks at them, real mature!

Also did you change the tag, they may have seen you do so.

Real mature what are you like six. I don't think they want you back
if you were so mad that you felt like throwing the blocks at her.

"My husband and I are disabled or I would have gone back and threw
them at her."

Classy. Kind of makes it hard to side with you when you add
unnecessary things like this.

I was on your side until you threatened to throw the product at them.
I would still say you deserved the sticker price. But had you
actually thrown the product at them I would also have suggested you be
arrested for asault.