Laz-Z-boy's black friday nightmare.

I am in the middle of a La-Z-Boy nightmare. They have my money, I
have -- nothing. After three months, no furniture. I must, however,
give them credit for the creativity they show in the lies they tell.
They are not even pretending to be courteous -- they are actually
trying to make me into a "problem customer." As yet, I haven't
bitten, but getting nasty with them might be in my future.

They have the right name, that's for sure. La-Z-Boy. Apparently the
people who work there were people who couldn't get a job any place
else.

ack ack ack!!!

"The manager is looking into it."

I have one thing to say!! Do remind them about the $165 truck fee!! I
would hold my ground (you or your son) until at least half of that was
covered! They wasted your money, gave you bad merchandise AND they
wasted your time!

Go for the gold on this one!!!


Good luck to you!! Hope you come back and let us know about the
resolution! I'm very curious!

I would be pretty upset as well. However, I would be the one writing
my own letters and not having my parents do them for me. I understand
Laz-z-boy is giving your son a hard time and you did this as an
eye-witness, but he still should be the one to complain. If all else
fails, then you should send a notrized letter to them.

My ex's Aunt and Uncle were in the furniture biz and I remember them
talking about how often furniture was delivered damaged for one reason
or another. They always made good on it by either giving a refund and
taking back the damaged furniture or replacing it with undamaged
pieces.
If you ask for a reduction of price on the damaged furniture your son
will have to keep it. Better to ask for replacements that are in
perfect condition. I bet Lazy-Boy would oblige.

EEP! That is awful. However, you left out some pertinent details
(son's name, contact info, etc.).

I do, though, agree that your son should write this letter.

Either way, I hope you hear back from them - that sticker business is
ridiculous!

thomas, i have one question: how old is your son? the reason i ask
is that my son is 18. That's a legal adult but i still step in from
time to time. If he's 18 i get it, if he's older than 25, i totally
don't get it.

Overall, this is a good exchange, and the grievance, even on behalf of
his son, is understandable and warranted. Thanks to those who offered
thoughtful and constructive feedback to the author.

That said, in reviewing some of the comments, I was surprised and
disappointed by the hostile nature of some of the posts. They were
neither constructive nor civil, and they have no place in this
community.

We all need to work as a constructive self-regulating community to
ensure to quality of our commentary is helpful, constructive, and
value-added. We've decided not to have "formal moderators" but that
doesn't mean we can't apply self-enforced community standards -- even
peer pressure -- to keep our community constructive. I personally
will step up efforts to call-out any individual who is not
participating in a manner that befits our site.

Re-read our consumer manifesto. We're commited to creating one of the
best, smartest, and savviest consumer communities on the web.

Stay critical...that's what I love about this site -- but keep the bar
high. Even better, let's raise the bar.

- Pete, Founder
PlanetFeedback.com

Why is it an issue that he was helping his son? Parents do that. Or at
least the good ones do. My dad drove from Florida to California with
me after I got married to help me take my vehicle and stuff to my new
home and then he took a bus back home. Another time he rode the bus
all the way back out to CA when my husband was about to go to war and
then they cancelled it at the last minute so my dad came 3000 miles
for nothing. But he didnt mind.

Thats just what parents do. Even after kids grow up. If you never
needed your parent's help, or your kids never needed yours then you
are really blessed. If you never had parents to help you out when you
needed it then I feel sorry for you.

All I know is that I will be there for my son whenever and however he
needs me. I will try to help him help himself first but if he just
cant then I will be there for him.

That isnt the point of this letter however. The fact is they were sold
crappy furniture and it wasnt there when they said it would be. Thats
a lot of money for furniture that is either non-exsistant or damaged.
Since the letter writer is the one who put forth the actual labor
involved in picking up and delivering the furniture then he had every
right to send a complaint letter about it. I am guessing it was the
letter writer who spent the money on the truck.

I doubt it will happen but I do think that they should at least offer
to pay for a part of the truck rental. And they should definately
offer a discount on the pathetic furniture.

Thomas C.,
Hold their feet to the fire.
My guess is the sticker on the furniture was to denote the ding and
somehow it got back in inventory.
Your points are well taken and I hope the company handles it.
As for parenting....do as have you have been doing and I am sure your
family appreciates your effort.
Bill R.

. . . you appear to be trying to help your son like this, but there
comes a point when you have to let them go!

You say your son has already contacted them and is dealing with the
situation, thus, there is no need for your letter, end of story.

My guess is the REAL reason for your letter is to get comped for the
rental of the truck (as you are so quick to quote the exact figure you
had to pay!) But that's not going to happen.

Besides, why are YOU footing the bill to have the furniture delivered?
If your son is old enough to purchase relatively high end furniture
($5K for an entertainment center???) he should have the resources to
get the furniture delivered on his own dime!

& if the rug & ottoman are being delivered in 10 days, can I ask why
they couldn't deliver the rest of the furniture?

That is terrible that the pieces were damaged, and that others were
not there on time!

I realize you did not need a full-size truck for this, but actually,
you got info passed down a chain - from LA-Z-BOY to your son to you -
that the items would be ready for pick-up. You should have called
them a day or two prior to the furniture pick-up to verify this for
yourself. It really isn't LA-Z-BOY's fault that you had to rent a
truck to move the furniture, though it IS their fault that the items
were damaged.

Hey Tina, daddy is not butting in. i took on the responsiblity of
getting the furniture home.My son asked to do this as he has to work.
When the items were damaged or missing , it was my responsibility to
get the attention of the company. They are shipping the missing pieces
to a store near me. You did nothing of the work to move this
furniture. If you saw the codition of it and the price you would have
complained right away as I did. If you let time go by, they will find
a loophole. HE IS HANDLING THE DAMAGED PIECES AND THE PROBLEM. Daddy
is not buting in. Tina N. is butting in...

You don't post letters here as a "warning" to other consumers. You
post letters here to give feedback to a company. I understand that
your intentions were good, but really, the only person who should have
sent a letter is your son. The fact that you're an "eyewitness"
really is irrelevant, although I know you would disagree with that.

And when you posted your letter, you checked on a box that said,
"Share my letter with others," and I believe it said something about
other people will be able to comment on your letter. At that point,
it's pretty much fair game. Just something for you to consider next
time, in case you don't want people to comment on the letter you've
sent.

how is "daddy not BUTTING in" if hes writing the letter? im sorry but
where i come from.. thats butting in. can we stop using the word
"butting"? lol... if u had a problem with the condition.. should have
called them up and handeled it that way.. and avoided "our stupid
comments"