customer service and managent

This was a painful letter to read, James.

Not because of your situation, but because I can't believe you
ACTUALLY submitted this letter.

First off, who the heck are Bob Wallace and Drake? Should we know
them? Do they work at this McDonald's?

Second, the manager was, "standing there with her face hanging out
looking stupid?" That kind of sounds like a cool trick? Can you go
back and get a picture of that? I think I'd like to put it on my
website TO ILLUSTRATE HOW MANY MORONS THERE ARE ON THIS PLANET!

Third, WTF is a, "blob of greasy ice?" The sausage wasn't cooked?
The biscuit was still frozen? Most people who have had a science
class beyond say, 3rd grade, know that when grease cools, it
solidifies and only begins to feel slimey or greasy as it melts again,
so the whole concept of "greasy ice blob" that you ate is
scientifically impossible.

Fourth, join the real world, James - NOBODY owes you anything because
you were "aggravated." If you chose to continue frequenting this
store, than the problem was YOURS. You don't deserve compensation for
being stupid.

Finally, as I always ask every OP, "What did the MANAGER tell you when
you complained about the situation?" Oh! You didn't say anything?
To bad, so sad, nothing for James today!

I think I liked you better when you were just paranoid.

Now James, was this Mcdonalds located at the Wal-mart that the rented
goons follow you around in, and if so did they follow you to
Mcdonalds?

Here's the thing I NEVER understand: If they always screw up, and you
hate going there, Why do you go back? Yes, one person stopping going
someplace wont effect the place. But if you hate it, STOP! Save you
conscience and STOP! We had the same problem at the McD's near where
we work. After the fifth time IN A ROW they messed up, we said
ENOUGH! We are not going back. It's been just over two months and we
still haven been there. The same thing happened with Fred Meyer.
They finally screwed us over so bad that we stopped going there. It's
been nearly three YEARS and we haven't stepped foot in ANY of them.
Stick to you guns and find another place!

Hi James-

This sounds like the Wendy's near me. They can't take an order
correctly through the drive-thru, get angry at you when you correct
them, and then when you go to place your order inside, they still get
it wrong. This happened to me when I went inside, asked for the
manager, and he was the one to take the order. Also, they give you
your total and tell you to drive up after every item.

That being said, I do not go to this Wendy's anymore. There's really
no hope. I suggest you do the same for this McDonalds location.

Also, when writing a business letter such as this one, you should
really check your grammar, spelling and punctuation. It will help to
ensure that the recipient will actually read it. It also helps to not
suggest that they get a whole new management team. It would be better
to say: "I just wanted to bring this to your attention. I hope that
you act upon this in a way that you see appropriate."

Good luck finding a McDonalds location that gets your order right.

So... uh... I don't know how I stumbed upon it... but this is the same
James that posted the WalMart rented goons letter.

http://www.planetfeedback.com/index.php?level2=blog_viewpost&topic_id=
290064

We've got ourselves a winner!

My question is this: if the service is so bad and the food is so
awful, why would you want a gift certificate to go back? I would think
10 visits would be more than enough to determine that it's just an
unpleasant experience.

Another problem is the request to hire new management and to fire or
retrain the crew. McDonald's can to that at the drop of a hat because
retraining and hiring new people costs money, and probably way more
than they're willing to pay in a situation like this. I find it very
doubtful that you'll get anything close to the demands you're seeking.

I meant McDonald's canNOT do that at the drop of a hat. I really
should stop trying to comment after 1 am.

yeah, alot of times, McDonald's isn't worth the aggrivation. Most, if
not all, McD's letter here say the same thing: that they didn't do my
food right, they were impolite, etc. Writing a letter to them is a
waste of time.

Please do us all that favor. Oh, and try not to go back to McDonalds.
I am sure you can find another fast food place to suit your needs.

Hooked on Phonics.. then re-write the letter.. kthnx

No one is forcing you to eat at McDonald's and the fact that you keep
returning speaks for itself - - and your request for 10 free meals is
ridiculous.

Why do you even continue going back to a place that ALWAYS has
problems?! Are there no other McDonalds around you? How about making
your own breakfast for a change? Eating all of those sausage biscuits
is not healthy I'm sure.

So what did you do with the blob of greasy ice? Did you show it to
them or eat it? Why not stop going for a while, til they have an
employee turnover. Apparently it's chaotic there. You don't have to
put up with it if you find a better place to eat.

"with the manager standing there with her face hanging out"

Ummm...?

Where did you want her face to be? In her pocket?

Ummm if you constantly have problems, why in the world do you still go
there? Not to mention, it's just a heart attack in a paperbag waiting
to happen!

Can we have this in English please?

"Managent", "moring", "dive-thru" and "aggrovation" are not words in
the English language.

really really really really really REALLY has no room to call anyone
else "stupid".
I have to ask, Who is REALLY the "stupid" one in this scenario... The
people being paid to be there? OR the person who stands for TWENTY
minutes waiting to give his order and money?

I know I won't wait more than 5 minutes unless the place is extremely
busy.

McDonald's doesn't have "hash rounds", that's Burger King.

"With her face hanging out looking stupid"

More like a monkey with a keyboard, typing stupid.

I wouldn't call anyone else names before learning to read and write if
I were you.

You have problems at this location every time you go and yet you still
continue to go? Boggles the mind!

A couple of questions..

What's a "big banna"?
What's a "dive thru"?
and last but not least, what's a hash round?

If your spoken English is anything like your written English, no
wonder your order never came out right.

Tell ya what. If you promise to never, ever post a letter like this
again, I'll personally go get you a McD gift card and mail it to you.


Deal?