issues with visit

Um, Mary, i know that "everything they pay for, I pay for", but if the
menu does not say that, it is false advertising. Plus, customer
service SUCKS there, the manager was very, very rude.

So go to Lee's.

That was easy.


But just so you know. Everything they have to pay for...YOU have to
pay for. What makes you think you should get it free?

Did the order board at the drive thru specifically offer "livers and
gravy"? You state that the livers are listed at $3.99, so that tells
me that you assumed that they came with gravy - - right?

Sorry, I'm just really having trouble getting over the notion of
eating chicken livers (already the body's toxic waste dump and you
want to eat the waste dump of an animal that's lived the life It did?
bon appetit).

::shudders::

Oh, and your request is ridiculous. KFC (and every other restaurant)
is entitled to charge for its condiments; many do, as you discovered.
Just because it wasn't pointed out to you on the price board doesn't
make it any less fair or appropriate or just-the-way-it-is.

Go to Lee's if you love them so much.

"She did not offer anything"

And why should she?

The fact that you don't like the way KFC does things doesn't mean you
get freebies.

Sheesh.

Applebees isn't KFC. The price difference, alone, should tip you off
to that.

Are you really telling me, that at Applebees, they'd just give a
customer something for free because someone else does?

I always assume that gravy, if not described as part of the item, is
extra.

In this case, I didn't even know that KFC sold livers. So I have no
idea if gravy is always part of such an item.

However, if I ordered "chicken with gravy," I'd expect an extra fee
for it.

I don't know why gravy should be extra, with ketchup being free. But
it makes sense to me.

I don't excuse rudeness, but I fail to see the complaint. Other than
you not being notified, up front, that gravy costs extra (again, if
the item is called "livers" I would expect the gravy to be extra; if
it's called "livers and gravy," I'd expect it be included), what is
your complaint? That they should give you things for free because you
say they should be?

Since Applebees is so good, I'm going to express amazement when they
don't give me free dessert with my meal. Afterall, I get dessert with
my meal when I go to Old Country Buffet.

Or maybe I'll demand free alcohol, since I got free alcohol when I
went to my cousin's wedding. Surely, Applebees is just a high class
as my cousin and will bend over backwards to, at least, be as generous
as he was.

You are retarded, first of all. We were never rude to a customer with
a complaint, legitimate or not. I had people that complained about the
price of soda. By the way, it is almost as expensive to eat at KFC as
it is at Applebee's. I am aware that KFC is not the same, that is why
i was at Applebee's for 10 years, not a place like KFC> The complaint
is that when someone calls and states that the menu fails to state
that gravy does not come with the livers, that should be taken into
consideration. No, i am saying, what the hell is gravy really worth? I
never said i wanted anything for free, read the post again. I just
don't think it is worth what they charge! You are carrying things
overboard with the Old Country Buffet. Not the same as Applebee's, but
KFC and Lee's are pretty much the same restaurant.

Pretty good letter. I like that you're not asking for freebies. I
find it surprising and rather unfair that they would charge for GRAVY.
I mean, that's like charging a person extra for ketchup to put on
their fries.
Hope you hear something from them.
This is why I don't eat at KFC, it's far too expensive, and not nearly
as good as it used to be.