issues with visit

Um, Mary, i know that "everything they pay for, I pay for", but if the
menu does not say that, it is false advertising. Plus, customer
service SUCKS there, the manager was very, very rude.

So go to Lee's.

That was easy.


But just so you know. Everything they have to pay for...YOU have to
pay for. What makes you think you should get it free?

Did the order board at the drive thru specifically offer "livers and
gravy"? You state that the livers are listed at $3.99, so that tells
me that you assumed that they came with gravy - - right?

Fried chicken livers are a staple of southern food! LOL! My mother
used to make it when I was a kid and tell us it was steak. LOL! To be
honest, if they are fried just right and not over cooked or too
chewy..they are actually pretty good.

There is also gizzards but to be honest, I have no idea what part of
the chicken the gizzards are. ROFL! But my dad likes them. Now..he is
german and he will eat ANYTHING. He eats some wild stuff. But I havent
really tried them that I am aware of.

I hate to admit it but yeah...liver is good. LOL! Its not like its all
dirty and full of "dump". ROFL! They are cleaned out...I think. LOL!

Born and raised in the Northeast. When I get a Turkey or Chicken, the
livers and gizzards are thrown out! Sometimes I cook them for the
animals but even that's rare.

For NOTHING!!!! Kinda gross and makes me glad I never ate'em! LOL
Definition of Gizzard...
The second, or true, muscular stomach of birds, in which the food is
crushed and ground, after being softened in the glandular stomach
(crop), or lower part of the esophagus; the gigerium.

And, since I'm grossing myself out, let's add this...
Giblets..The inmeats, or edible viscera (heart, gizzard, liver, etc.),
of poultry.

I'm SOSOSOSOSOSO glad I have never used giblets. LOL

"She did not offer anything"

And why should she?

The fact that you don't like the way KFC does things doesn't mean you
get freebies.

Sheesh.

Applebees isn't KFC. The price difference, alone, should tip you off
to that.

Are you really telling me, that at Applebees, they'd just give a
customer something for free because someone else does?

I always assume that gravy, if not described as part of the item, is
extra.

In this case, I didn't even know that KFC sold livers. So I have no
idea if gravy is always part of such an item.

However, if I ordered "chicken with gravy," I'd expect an extra fee
for it.

I don't know why gravy should be extra, with ketchup being free. But
it makes sense to me.

I don't excuse rudeness, but I fail to see the complaint. Other than
you not being notified, up front, that gravy costs extra (again, if
the item is called "livers" I would expect the gravy to be extra; if
it's called "livers and gravy," I'd expect it be included), what is
your complaint? That they should give you things for free because you
say they should be?

Since Applebees is so good, I'm going to express amazement when they
don't give me free dessert with my meal. Afterall, I get dessert with
my meal when I go to Old Country Buffet.

Or maybe I'll demand free alcohol, since I got free alcohol when I
went to my cousin's wedding. Surely, Applebees is just a high class
as my cousin and will bend over backwards to, at least, be as generous
as he was.

Pretty good letter. I like that you're not asking for freebies. I
find it surprising and rather unfair that they would charge for GRAVY.
I mean, that's like charging a person extra for ketchup to put on
their fries.
Hope you hear something from them.
This is why I don't eat at KFC, it's far too expensive, and not nearly
as good as it used to be.