Christmas shopping.

Guys, I went to the store to buy something and the item wasn't priced
properly but I got a coupon anyway but OH GOD IT WAS SO TRAUMATIC AND
I THINK THE MANAGER IS STALKING ME AND HIDING IN THE BUSHES GIMME A
GIFT CARD AND MAYBE A SACK FULL OF MONEY WITH A $ ON THE SIDE SO I
KNOW IT HAS MONEY IN IT AND NOT ROCKS.

i am sorry you dont agree with thier choice...but they DID offer you
something right?

Regardless of who you are, you can only use one offer. I'd say they
did OK

I get the litter box thing, Im sure you had a regular litter box, but
you wanted to buy the fancy littermaid or something right? (please
don't take this the wrong way but I really cracked up reading this
because I can just picture you opening the litter box on Christmas
morning with you cat and ohhhing and ahhing over it, which looks
hysterical in my mind!) Anyway, while I agree with you that it was
absolutely WRONG for the manager to insinuate that you moved the sale
sign, I don't think this situation requires Target to give you
anything else for free. This is coming from a person who hates
Target. Also, as for the coupon on the side of the box....it's your
job to be informed about it. If the manager said you could have one
but not the other you should have asked why? Manufacturers coupons
are meant to be used on an item anytime, even if the item is on sale.
If it didnt specify any reason on the coupon why you could not use it,
you should have insisted that they allow you to use it.
Lastly, I doubt the manager will even remember you, but if he does, he
will probably only remember you as a woman who doesn't give in easily!

So you love your pets but you dont have a litter box for your cat.

So you went to Target to shop.

So you found a litter box on sale.

So what kind of litter box did you want that was so expensive you
couldnt afford it unless it was on sale?

So as far as I know litter boxes arent that expensive unless you want
one that cleans itself.

So even though you got a discount with the coupon you are still
unhappy.

So you went home to send a letter and complain even though you DID get
a discount.

So.....

Okay, so you have a cat, but you don't have a litter box for it yet?

I can't get past that part of the letter. Sorry.

hmmmmm...

I think perhaps the holiday has gotten you a bit over-stressed. I read
and re-read the letter, and by your own description, I can't figure
out why you got sooo upset with the manager. He seemed to have tried
to resolve the problem.

Seems (by what YOU describe) that the manager made several comments,
that were posed most probably as thinking out loud:

1) That can't be right. Yes, he probably saw that the price and the
sign were way off each other, and thought "this can't be right"

2) ya know someone could have moved the sign.. I see no direct guilt
going your way. He did not say YOU must have moved the sign. He simply
stated that 'someone' moved the sign, which happens alot in stores!
Why would you get mad, if you knew it was not you. "The lady doth
protest too much."

If you look on the coupon, most likely it said something like "not to
be used with any other offer" or something to that affect. That's
probably why he didn't honor the coupon.

I don't see anything, by YOUR own description, that the manager did
wrong. He gave you the price on the "sign" even though it was
mis-priced. I'd be happy with that!

I do believe you need to try to relax and get through the holiday with
a bit more cheer :)

Happy Holidays

Get over yourself. Yeah, the manager will be following you around
town, stalking you. Right. Lock the doors. He honored the
(incorrect) advertised price. That is all he is obligated to do. No,
you don't get to use a coupon in addition to that. Pay the regular
price and use the coupon, yes. Maybe the manager should have dipped
into his own pocket to compensate you. You sound as though you were
really beaten up, but I think it is the store that was bruised. A
gift card - gimme a friggin break.

yes, you were wronged. yes, they should have (and they did) sell it
to you at the price indicated by the sign. But you don't get to
double dip. And you don't need a gift card. He should have the
person actually responsible for the sign apologize to you, but i doubt
it would be sincere.

I've bought regular priced stuff at target that rings up way higher.
I've also had this happen at walmart, though it's only a difference of
a few cents there so it's not obvious to someone who is not paying
attention. It's illegal for stores to do this, and something that we
as conumers need to keep our eye on. So I don't doubt that the sale
sign was there and maybe the sale had already passed but it's not your
responsibility to know when every sale ends. It's their job to the
signs. I worked many years in retail and I can tell you that the
customers do not go around changing the signs, it's the stores
reponsibility to provide clear descriptions on the signs just in case
a customer does change the sign because the retailers know that they
have to honor what their signs say.

I also think it was extremely rude and unprofessional of the manager
to assume that you were trying to get other discounts by saying that
they would give you the sale price, or the coupon, but that's it.
What else did he think you were trying to get? Maybe he's been around
for so long that he thinks that customers who mention price
corrections are out to rip the store off. That's something that
target needs to look into, managers should be knowledgeable enough to
handle stressful situations (not that this problem was stressful, but
it might be to HIM when he's dealing with problems all day long)
without upseting the customers.

In my opinion, if you think the manager might treat you unfairly when
you back there, maybe it would be best for you to find other places to
shop at, or at least stay away from there temporarily.

Her experience in what happened to her is a prime example of what has
gone wrong with customer service and people in general( there is no
need to be rude about a mispelled word, unless that is your a perfet
speller). The employees put it in the wrong place, and as she said it
was not just one item it was several, there use to be this thing
called responsibility, now those employees were plain lazy, why should
she be punished because the employees are pissed of they dont get paid
shit, boss maybe a dick, they messed up.WHY is it the customers fault
and why is ok to treat her that way? she should get the coupon and the
price listed. Maybe a gift certificate will make the expense book look
bad and people will dot he jobs correctly. RESPONSIBILITY FOR YOUR
ACTIONS. Oh yeah the person who is the expert in spelling, why dont
you write me as well and point out all my spelling faults, if it makes
you feel better to insult me, then go right ahead. I mispelled several
words. Lets see if you can find them all, anbd when you don't, can I
belittle you? Think about peoples feelings. Have you always recieved
100 percent customer service every where you go? Please if so let me
know I need to ship where you shop!
A

Where to start?? First of all the store will be reimbursed for the
coupon so as a manager I couldn't care less if I gave the customer the
sale price along with taking the coupon. However, the fact that you
were wanting to use a coupon along with taking the lower incorrect
price gave the manager warning signals (i.e. scam). That's probably
why he said, either the coupon or the incorrect price. But yes, in a
situation like this I'll give the customer the benefit of the doubt
and also let them use the coupon.

As a manager I'd be ticked off at the employee who said in ear shot
range of the customer "I think she should have been able to use it".


Harleycat made a fine suggestion. Nowadays you've got to look at the
sign/mylar (JUST NOT THE PRICE) and make sure the description and/or
the UPC matches it.

Are you in junior high or what?

Well, so, I think you should have used the coupon and be happy. And,
well, so, I also think you should have picked up a dictionary to help
you write your letter.

If you happen (long, long shot of that happening) to receive a gift
card, why don't you use it to purchase a book to assist you with
letter writing. Don't you have someone at home who can proof for you?
You should be embarrased.

You were given a discount on something that wasn't even on sale. So
what exactly is the problem here?

You're not entitled to a gift card because they made you choose
between the discount and the coupon.

Her experience in what happened to her is a prime example of what has
gone wrong with customer service and people in general( there is no
need to be rude about a mispelled word, unless that is your a perfet
speller). The employees put it in the wrong place, and as she said it
was not just one item it was several, there use to be this thing
called responsibility, now those employees were plain lazy, why should
she be punished because the employees are pissed of they dont get paid
shit, boss maybe a dick, they messed up.WHY is it the customers fault
and why is ok to treat her that way? she should get the coupon and the
price listed. Maybe a gift certificate will make the expense book look
bad and people will dot he jobs correctly. RESPONSIBILITY FOR YOUR
ACTIONS. Oh yeah the person who is the expert in spelling, why dont
you write me as well and point out all my spelling faults, if it makes
you feel better to insult me, then go right ahead. I mispelled several
words. Lets see if you can find them all, anbd when you don't, can I
belittle you? Think about peoples feelings. Have you always recieved
100 percent customer service every where you go? Please if so let me
know I need to ship where you shop!
check the grammer in your post

...with someone HELPING YOU by letting you know that you are mistaken
about the use of the word "isle" vs. "aisle."

Why do you object to people, like the OP, learning? Do you object to
people becoming more literate?

I make spelling mistakes. And I'd welcome someone pointing them out
to me. Especially if the mistake seems not to be a typo, but seems to
be a fundamental misunderstanding of a word in the English language.

Once again: are you actually saying that people should remain
ignorant? If not, then I'd think that you'd welcome us pointing out
that the word is "aisle" and not "isle."

I didn't comment on the customer service issue, at all. So I don't
know why you're bringing it up.

ok WHY did you get mad when the other cashier said that? sounds to me
she was on YOUR side. If i was a cashier and the customer told me
"well i didnt move it!" that'd sound guilty to me. u got the sale
price correct? then stop whining.

Who cares that you buy your cats gifts?? What does that have to do
with ANYTHING? All I see now is an old cat lady!

I have two litter boxes with very high walls. I clean them at least
once a day, preferably twice.

The day I get "REALLY excited" about a new litterbox (or anything else
related to cat pee or cat poop) is the day I decide to be single for
the rest of my life.

Exception: If there were a device that would attract cats when
they're puking, so they'd puke into a container or on a certain kind
of surface, I'd jump for joy. Abbie is a puke machine.

I have read your letter to Target several times and have come to the
conclusion that you have nothing to complain about - - in fact, I
think that this letter should have been written as a compliment. The
Target manager gave you the sale price on an iten that wasn't even on
sale and made the comment that sometimes people move the sale signs to
which you immediately became defensive. Then, after you were given
the sale price you also wanted to use the coupon attached to the item
and the manager said you could chose one or the other which seems
pretty reasonable to me.

There's no way you deserve a gift card - - in fact, due to the fact
that the litter box you purchased wasn't on sale but you still got a
sale price, you owe them money!

I believe that you made a good-faith mistake, thinking that the box
you wanted went with the sign. (And I think that the manager thinks
that too, because you're not the only person who could have moved the
sign and because he was willing to give you the lower price.)

But that's a markdown to which I believe you were not entitled, and so
I think the store is absolutely within its rights not to let you
combine that markdown with a promotion or coupon. The manager agrees
with me; at least one cashier agrees with you.

They didn't cause you any trouble at all. In fact, they did a nice
thing for you and I believe that they saved you money. You were the
one who caused yourself and other people trouble.

So if you think gift cards and apologies are warranted, but I think
you should be giving them to the nice people who helped you out so
that your cat wouldn't have to poop on the floor.

I would have believed that you did not switch the signs, but your
request for a gift card sounds like you were just out to get something
you did not deserve, also you were very defensive when the manager
stated that someone moved the sign, you immediately yelled I did not
do it. He was not accusing you, but it's funny how you seem to think
that fits you perfectly well.

They didn't cause you any trouble - they were willing to either honor
the mislabled price or the coupon. They weren't willing to take a hit
on both, and that makes plenty of sense to me.

Therefore, nice try. You're not entitled to a giftcard, and since you
weren't hassled to BEGIN with, worrying that you'll be hassled when
you come in again is kind of silly. You were not hassled - you were
simply told no, you couldn't have it both ways. And the fact that the
manager said someone could have switched the signs doesn't mean he was
accusing you.

On a final note, the spelling and grammar in this letter are
appalling. Please use spell check next time. Have someone look it
over. This is just a mess and I doubt you'll get much, if any, of a
response.

Now if every customer put things back where they actually belong, we
could avoid this problem.

By your same train of thought I could go buy an Xbox 360, place it in
the dollar spot, and then go to the front and say that it was in the
dollar spot, so it's only a dollar.

And the giftcard for "all your trouble?" Give me a break.

Sounds to me like the litter box you wanted was in the wrong place but
Target gave you the sale price anyway which is something they didn't
have to do. I think it took guts to ask to use the coupon in addition
to the sale price you weren't entitled to in the first place.

You don't deserve a gift card because Target didn't do anything
wrong.

Happy holidays to you and you cat.

Since many stores do not actually mark items with prices anymore, you
need to match the UPC's when you see a sale sign. Many people move
items around so you think the sign is under one item when it's really
for another item.

You got it for that price and you do not deserve a gift card. The
manager could have easily said sorry, the UPC's don't match, this is
not the litter box on sale.

I can't help but wonder what your complaint truly is. You ended up
getting the "wrong" price and ultimately that goes to the store doing
the right thing for the customer (though they are not required to if
the UPC on the shelf does not match the UPC on the product).

Litter boxes aren't a product one needs to purchase on a weekly basis.
These items are made to last a long time (I've had my boxes for 5
years or more). Typically manufacturers place coupons directly on
products to encourage the consumer to purchase the product again
(something like Save $1.00 on your next purchase of this product). I
can't imagine why a litter box manufacturer would place a coupon for
another litter box on the one you were purchasing. Could it be that
the coupon was for litter or some other cat supply made by the same
manufacturer?

I disagree with Peregrina only on one point and that is that many
places do not honor coupons on sale items. I use coupons on sale
items all the time. Regardless of whether or not the item is on sale,
stores are reimbursed the value of the coupon plus 8 cents for
handling when they accept manufacturer's coupons.

Ultimately, you got what you wanted and Target has no obligation to
offer you compensation.

What the heck? Okay, I can understand being a bit perturbed by all
this, but the fact of the matter is that customers have been known to
move signs and tags. The manager should have been more discreet about
saying so, but thems the facts.

Also, most places won't allow you to add coupons on top of sale
prices. Either you get the sale price or the coupon off the regular
price. Again, that's procedure for most places.

It's the third complaint that really gets my goat. The clerk was
AGREEING WITH YOU. She said '...she should have been able to use it,
since it was our fault.' This particular clerk was giving her opinion
about a sale that had happened. Perhaps in the future, a similar
situation will not happen BECAUSE SHE SPOKE UP.

In case you don't realize this, clerks and managers TALK TO EACH OTHER
ABOUT THE CUSTOMERS. Most of the time, it's done in the back or where
the customer cannot hear it, but it happens. Sometimes it is bad,
sometimes it is good and many times, it's like a version of PFB.
Clerks tell each other about good/bad customers or situations. Advice
is given about how to better handle the situation in the future or in
some cases, certain situations to be wary of.

In your case, I'm afraid the manager and clerks will be giving you a
wide margin from now on, knowing that you tend to overreact to simple
misunderstandings.