Cable Trauma

Posted Thu December 14, 2006 11:15 am, by Cheryl V. written to Comcast Cablevision of Indianapolis

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Furious would be correct. I called Comcast at 8:00PM, spoke with Nick, who must have been new, nothing wrong with that, but he isn't groomed in customer service. He wanted me to check my cable which I did, knowing that no one lives there but me, and the cable worked that morning before I left for work. Then it hits me that my neighbor moved out two weeks ago and so I had him check to see if they disconnected her service AS WELL AS MINE, on 12-13-06. He said that this would take time and I said time is all I have, he said me too. He came back on the line and said yes, they disconnected her, and I said and my cable as well. He said that the first available time he could get someone out there was Monday 12-18-06, I asked him, "what day is it"? He said Wednesday, I said what makes you think that I would want to wait until Monday to get my cable fixed. He apologized, and said that Monday was first available. I said thanks for nothing, make sure you note the account so that I can get credit for their mistake, and said good bye, before I exploded on him. I called back and spoke with Rosa, who was gracious to go the extra step and get this resolved immediately. She put me on hold and called dispatch and explained the situation and then told me that they would have someone out today, Thursday 12-14-06, I was so glad that I called back, otherwise, I would have been waiting forever. I bet Nick never gets customer service of the year award.

Credit me for the amount of time I was without cable. They can tell as they have the order from my next door neighbor. Make sure Nick get's better training. Didn't get his last name but I spoke with him on 12-13-06 @ 8:05PM. Praises for Rosa who was willing to do her job and very professional, very helpful, and got this straightened out for me.

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Re: Cable Trauma by Joalesh Posted Tue December 19, 2006 @ 3:03 PM God forbid you be without cable for a few days. Try doing without it for about 6 months! Reply Re: Cable Trauma by Harleycat Posted Mon December 18, 2006 @ 8:34 AM While it may be inconvenient to be without cable for a day, it certainly is not traumatizing. Watch some DVD's or, better yet, read a book! Reply Credit you for a day? by RedheadWGlasses Posted Thu December 14, 2006 @ 8:45 PM Really? Your cable got shut off yesterday, it got turned back on today. Reply Re: Cable Trauma by Tina N Posted Thu December 14, 2006 @ 12:43 PM Trauma??? Oh, boo hoo you were without the boob-tube for less than 24 hours. Trauma is when your hit by a car. Trauma is when you walk in to the house and find a family member dead on the floor. Trauma is NOT being without the idiot box for 24 hours. Reply I like that by Brennie Thu December 14, 2006 @ 1:05 PM No, I'm not a stalking loser. That's soley YOUR job. by Tina N Thu December 14, 2006 @ 11:31 PM My job? Do I get paid? (n/t) by Crusading Brennie Fri December 15, 2006 @ 3:00 PM