Sudafed purchase

Which, of course, Jodi 'forgot' to mention.

The reason they do that, is to track how much you buy. If they all
just use the log book, you could go around to all the stores and buy
alot of the stuff. But, when you have to swipe your license, it tells
all the other stores that you have already bought your limit of the
drugs. This is actually something the government finally got right,
it helps cut back on illegal drugs. As for the other pharmacies using
the log book, they aren't supposed to be doing that anymore, and they
could get in serious trouble for letting you fill out the book
yourself... Just my two cents...

Hope you don't get stopped by the police - they make you take your
license out of your wallet as well.

Think about it - you give the pharmacist your wallet - then claim
something is missing.

And I'm sure that Rite-Aid is shaking in their boots that they'll lose
business because of this . . .it was no big deal.

And they do post what the need to purchase Sudafed - and I doubt that
the pharmacist was rude when you were trying to get the license out.

This is so silly...why didn't you just take the license out as the
pharmacist requested? Yeah, you may not have to take it out at "Store
B", but you weren't in store B! This seems like the type of drama the
whole staff would have had a good laugh about after you left.

He did not ask for your first born child. Geez, grow up!

Also, it seems like there are a few details left out here. Did you
add some profanity or abuse into your conversation with him? I think
maybe you did!

When I worked in a casino, it's amazing how many people HATED to take
their IDs out of their wallets. It was like I had asked them to cut
off a leg. I would always tell them that it might take a few mins but
it's for security. I would ask them how would they feel if someone
came up and was allowed to cash points/get buffets without showing ID.
About 80% got it after that.

This is a method of checking your identity and keeping track of how
much Sudafed you purchase. If you were unwilling to follow the rules,
then you are not going to be given Sudafed and you should take your
business elsewhere.

I think you conducted yourself very poorly, considering that all you
were asked to do is pull out your driver's license. Mine is difficult
to pull out, too, but when I want to purchase Sudafed, that's just
part of the process.

In response to this letter, I will continue to support Rite Aid and
their policies. I think you were very obnoxious, and I hope you do
not return to that store again until you can follow the rules.

~A

With people buying so much Tylenol and other OTC meds, I am not
suprised. I have a feeling everything is about to crack down. Don't
get angry with employees that state new policies. You should be
willing to present you license from now on.

If pharmacies had to post every single law we operate under, there'd
be no room in the pharmacy for us.
If you have trouble getting your license out, a handy, free trick I've
learned is to attach a tab of cellophane tape to it, makes it easier
to pull out. You can also cut a hole in the plastic so you can
actually get traction on the card itself and push it out of the slot.


Most of the chain pharmacies these days are going to electronic
logbooks to help track purchases better and to speed up the
transaction. When we had to log PSE purchases it added a LOT of extra
time to have to write all that down and to do the math to figure out
how many mg of PSE was in the product. (My state went RX only, so I
don't have to log anymore)

It's a bummer, but if you don't like the new rules, you'll have to
take it up with Congress and the DEA.

You are kidding right? All over taking your license out of your
wallet! The pharmacist was just ding his job, you sound like your the
one who is mean and rude. I wouldn't want to deal with you. Get a new
wallet and chill!

were you buying sudafed to make crystal meth?

they need to make sure its REAL! Thats why they need to see and hold
it in their hands. This does not seem so horrible to me.

I was on vacation in New Hampshire a few weeks ago. My Husband and I
kept commenting to each other about how everyone was so nice there.
That was until I went to a Rite Aid one afternoon and came back and
told him I had found my first rude person in New Hampshire. Maybe
people at Rite Aid just hate their jobs. I know I hated working in
retail. All kidding aside though, there was no reason for the
employee to be rude to you. But, I do think it was a little
ridiculous that you couldn't just take out your license.

That would be the day! This is precisely why I won't use customer
loyalty cards, nor credit/debit cards when I buy certain products. It
is none of the geovernments business what brand of tampon I wear, what
wine I drink and especially what I take (if ever) for medications.

The minute you slide that card, the government monitors your use of
that product... and do you know why? I do, and it is insulting.

I'm curious. If you have to slide the license through a credit card
machine, is the cashier still responsible for looking at it to make
sure it's you? Who slides the license? The cashier or the customer?
I've been to lots of stores and used my credit card at self-checkout
registers and have wondered this as well.

If you DO happen to go back to Rite Aid or any other pharmacy, try
taking your license out of your wallet before you get inside, because
that's what I always do.

this whole letter.. because you had to take your license OUT of your
wallet? are you KIDDING ME?

If your license doesn't come out of your wallet, then you need to buy
a new wallet.
When I card people for alcohol, I am required to have them take the ID
out of their wallet. I will, however, let you sit there and struggle
with it for as long as it takes, if you really want your drink, you'll
do it.

A lot of places have an ID scanner, which may or may not be attached
to the same machine as the credit card scanner. I think this is a
great idea, I really wish we had one at work so I wouldn't have to go
through the trouble of determining if an ID is a fake or not.

I don't think that the pharmacist should have lost his patience with
you, but you don't seem to have had a whole lot of patience yourself
if you think that the rules should be broken for you just because you
put your ID in a hole that it won't come out of. I have a feeling you
gave him some flack from the second he asked you to take it out. If I
were you, I would have said "Sorry, my ID is stuck. I'm just going to
sit down over here and come back when I get it out" Then, sit down in
the pharmacy waiting area, pry out the ID, and come back when it's
out. Istead of wasting his time.

I don't think that the pharamcist made this rule up, nor do I think
that anyone in town is going to stop going to Rite Aid if that's where
their prescriptions are. They might think to themselves "Oh, I hope I
don't run into Jodi, because she'll chew my ear off if she sees me
going in here", but they won't stop going.

...>" said with an attitide like that I would not want to purchase
anything from this pharmacy and he ended but saying I do not want to
sell it to you and GET OUT.. JUST GET OUT NOW!!"

I really do believe that you left out a part of this "story!" I can
not believe that he would want to throw you out, solely because you
didn't want to purchase something in the store.

...> "I think that it is only fair to inform the customers of what
they require to purchase medications."

He did inform you, and you went into a tirade. Would it really have
made a difference to have a posted policy? He only asked you to take
out the license, not heal the problems of the world!

All this could have been avoided had you taken your license out of
your wallet. Life is very simple, I have never understood people who
try to make it complicated!

Jodi G.,
Whether he was rude or not he asked you for your license, not your
wallet.
Comply or go elsewhere.
Your threat of word of the mouth does nothing to strengthen your
case.
Bill R.

Do you have no fingers?

They work like a charm in getting the license out.

And for what it's worth, no, maybe he shouldn't have been rude, but
you absolutely should have just cooperated and taken out your license.
As a former bartender, someone flashing me their license in a
billfold would not have been acceptable. I did not need to have a
sign next to me saying that either. It was at my discretion, just
like it was this pharmacist. It's the meth addicts that have driven
our society to this - don't blame the pharmacy.

While you may have never had to take your license out of your wallet
before, it may very well be policy that all pharmacists do this and
it's just that some don't. In my business, I'm supposed to physically
hold the license in my hand so I can feel for alterations, check the
state seal, examine the restrictions on the back, etc. Did you know
that some fake IDs look completely real, except under the restrictions
on the back it says "For entertainment purposes only"? I think it's a
little silly that I have to do this for someone who is obviously over
21, and I try to use my best judgement, but rules are rules. I'm
sorry if he seemed rude, but he's just doing his job. Give the guy a
break.

Your driver's license should be accessible. Employees need to verify
that the license is valid too.

my wallet makes my lisence difficult to get out too, but you gotta do
what you gotta do. this rule is in place for a very important reason.
sometimes a lisence can't be verified as real unless a good, close
look is taken at it or it is touched. you need to follow the rules.
this one is to protect legitimate buyers and keep it out of the hands
of abusers. if he really was that rude, that's wrong. but i think
you may be exaggerating.

That asking you to do something you don't want to do is NOT "rude".
Refusing to do something as SIMPLE and common as pull your license out
IS rude.

You know, if you were talking about how nobody else ever had you take
the license out he might have thought you were only pretending to be
unable to do it because there was something wrong with the license.
I'm not saying that that excuses rude behavior, but it may have been a
factor.

I do agree with others about getting a new wallet, though. I have to
take my license out fairly regularly, and I am not a habitual arrestee
either. My guess is that more and more people will start expecting
you to do that over time.

I recognize that you come from the "Live free or die!" state, but I do
hope you're not prepared to die for the freedom to leave your ID in
your wallet. :)

I agree the man didn't need to be rude to you but stop being a baby
and take your license out of your wallet!

Wow I'll trade Rite Aids with you, A few weeks back I went in to buy a
lighter, they needed ID and said that the machine they slide the ID
through wasnt working so I couldn't buy a lousy lighter that day.
(Wonder how all the drunks felt about not getting their beer?) I
wonder when these people quit learing how to do simple math (I'm 30 by
the way). I went to Eckerds, down the road no ID required and I went
home to light my candles :)

Cops won't take your license out of your billfold either -- they want
YOU to do it. I've had store clerks ask me to take it out as well.

The guy wanted you to take your license out and you refused. No cold
medicine for you, then.

I just don't see why it would have been the end of the world to
cooperate.

Here in Texas, you have to swipe your license when you write checks
and purchase OTC medicine, and in some places to buy liquor. Its to
protect the store from fraud. At Wal-Mart, the register asks the
cashier to put in your DOB PLUS have you swipe your license. You may
have looked old enough, but the people at the counter have to do their
jobs as well. Many women would take it as a compliment that they have
to show their license to prove they're old enough to buy something.
I'm 25, but I certainly do not look it.

My suggestion is to buy a wallet that suits this need, because it is
becoming a standard. You can get a very nice wallet that allows you to
do this from Wal-Mart for under $5.00.

Now, as for how you were treated. I feel as if there is some
exaggeration. I'm sure the pharmacist didn't act that bad. I'm glad
you spoke to a manager/supervisor, but I'm calling shenanigans on the
attitude. You had an attitude about having to take your license out,
and I'm sure the pharmacist was tired of hearing people complain about
something small. But I doubt he yelled at you like how you described.

I completely agree with the other posters. I worked in retail for 9
and a half years and we always had the person take out their ID for
returns, checks, etc. to check for fraud. You won't believe how many
times I have caught a fake ID by touching it. Also, I know for a fact
that Walmart does this. I went in and purchased Sudafed a couple of
times and the first time they typed in my information into the
computer. After that, they just swiped my ID. I have a wallet that
is also difficult to pull the ID out. I just smile and make a joke
out of it.

I thought Sudafed was over the counter. It USED to be prescription.

Anyway, I really don't see what the big deal was about taking your
license out of your wallet. I sincerely doubt it would be a difficult
process, even if it WAS for a ridiculous request.

That pharmacies must see and log your driver's license number when you
purchase Sudafed. Rite Aid has chosen to automate that procedure
which actually makes it safer for you. Your information is stored on
a server somewhere and not in an easily accessible and easily stolen
log book. If someone gets a hold of your driver's license number, you
could become the victim of identity theft. I guess that would be Rite
Aid's fault too.

Thanks for your reply. I wish that he would of just explained that.
We do not have a Rite Aide in our town so I would never have known
that. All he told me is swipe your license into the credit card
machine. I did not understand what he wanted and of course things got
heated from there. If he explained or the policy or it was clearly
written so customers could see and read then I would have been ready
to follow about Rite Aide doing everything electronicly.

Actually, that is a good point. Are those log books protected??? I
wish all the pharmacies followed the same procedures in order to buy
sudafed products.

Thanks again

It sounds like you both had an attitude and that you started this.
More and more pharmacies are automating this process to make it easier
for both the pharmacy and the consumer. I'd much rather have my info
stored on a server somewhere than in a log book.

If your license is that hard to get out of your wallet, I suggest a
new wallet or moving it. There are many agencies, including police
that will not remove it for you or take your wallet to look at it.

You can thank the meth heads for this new process.

BTW..it's Pharmacist, not Pharmasist. If you're going to rant about
someone, at least spell it correctly.

I Personally would be MUCH happier with them swiping my license rather
than writing my license information in a log book for security
purposes!! In a log book ANYONE can just open the book and get
personal information about me, at least if it gets swiped in a
computer I would expect (hopefully) that there would be a bit more
security involved to keep my private information private!!!

We really are a society of LAZY people though!! I mean C'mon, I can
not imagine anyone complaining because they have to spend what...
another 4 seconds to pull the license out of the wallet????? This is
not an inconvenience, it is pure 100% laziness!!

However, that is still NO excuse for the cashier to be rude. You were
the customer and no matter what should be treated appropriately!!

If for some reason (and yours is not a good reason) the ID is not
scannable the pharmacy can key in the information. This is assuming
that the chain converted their register keyboards to ones that allow
the keying in of ID information. Scanning takes only a second or two.
Keying in can take about a minute or two.

Bars, Police officers, Casinos, some concert venues, Doctors offices
(to make a photo copy), and Pharmicists to name a few will request
your ID out of the wallet and they will not take it out for you- nor
should they handle a wallet that has your filthy ass-germs all over
it. There are times that the license will have info on the back
especially relating to legal matters and restrictions. They also may
need to see the raised seal on many licenses to see that they are
valid. If you need to swipe your license (like they do at the Casinos
and Rite Aid), obviously it has to be out of the plastic window area
of your wallet. I hope you understand this so the next time you are
out and about town and this simple request is made, you will
understand that it is your responsibility to take it out and no one
elses', and act like an adult and simply take it out while keeping
your mouth shut.
I changed wallets because I got tired of pulling it out and having the
corners crack on my license, I suggest you do the same before you try
to pull the same attitude with a cop and end up in jail and then
threaten to sue the police department. THINK.

I've had the same experience. I have a similar wallet. It's a royal
pain but I have it out of the compartment and ready, because I know
that the laws in my state dictate that a log be kept of driver's
license numbers and names for these products. Rite Aid and Walgreens
have signs posted and the "swipe" type of tracking. I don't know about
the others because I don't go there.

I do think Steve needs his bunny boiled (sarcasm) for not being very
nice, so I hope they respond favorably.

Unless the Pharmacist owns Rite Aid Pharmacy, I doubt they have to run
it the way the pharmacist wants. (Can you IMAGINE the place running
the way Steve wants?)

You've never had to take your Id out and swipe it? You must live in a
little town. Every pharmacy I've been to, I've had to swipe my Id. The
store's you go to must not have an update system if they are writing
it down in a log book. And I've never seen it posted either. When you
go to the grocery store do you see a big sign up that says "Paying by
Visa? You must take it out of your wallet and swipe it through the
machine" No! You don't! Because that's just how it works. Welcome to
the age of techonology.
As for the attitude of the pharmasist, if you already complained to
the manager or supervisor on duty and they said they would talk to the
district manager why are you still writing?

Sorry, dearheart, but once your story 'is heard by many people' the
decision they will make is to laugh. Yes, it's a pain in the mikta,
the pharmacist sounds like he was stressed out and you reacted rather
poorly as well. That being said.....it would have take less than a
minute to pull out your ID. It wasn't like they were asking you to
defuse a bomb or anything.

I think this man was more upset over having to slide it through the CC
machine. Although, it wouldn't have done anything, this was to ensure
that it isn't fake. It is very easy to make a fake ID nowadays, and it
wouldn't have slid very easily or at all if it would have been fake.

All this wailing and gnashing of teeth...over having to take your
drivers license out of your wallet for the pharmacist to look at?!

That would've taken you what...10 seconds? So you can't take 10
seconds to dig out your drivers license, but you can spend lots more
time composing an angry letter to Rite Aid corporate?

Please get over yourself.

The reason why you had to take it out of the sleeve is because some
people make fake ones, and it's hard to tell if it's real or not
without physically looking at it. The pharmacy probably has a machine
that check the validity of IDs and they need to be scanned to do so.

And you're going to stop shopping there because of this? Get over
yourself.

You know, purchasing Sudafed anywhere is a nightmare now. Yes, you
are going to have to produce a license (not in your wallet). A total
PITA.

Sudafed, however, is not a prescribed med (it can be, as far as I
know, mixed with other drugs).

Jodi, I have never heard of swiping your license through the credit
card machine. Here, they just need to see your license, and, sign for
the Sudafed.

What's unfortunate in this situation (and, anybody who has sinus
issues knows what I'm talking about), is how we are treated like we
are buying an illegal drug. People who make methamphetamines are the
ones to blame here. Not the Rite Aide.

It sounds like he was flustered and having a bad day, then when the
license didn't come out fast enough, words were exchanged and he lost
his patience.

That's awesome... your time is too precious to spend 30 seconds taking
out your license, but you spent how long sending this letter? You're
amazing.

It's not his job to touch your wallet. Just take your lazy fingers,
pull it out of the wallet, and slide it through the machine and stop
bitching.
The Pharmacist is the REASON the pharmacy exists!
Rite Aid has EVERY right to have any policy they want.
Suck it and stop being so lazy and pathetic.