Lousy customer service at kohls.com

"These idiots"

"get screwed"

"these clowns"

"pissed me off"

I've said it before and I'll keep saying it whenever I read a letter
that uses profanity, insults, and emotion - it makes you look petty
and uneducated. I realize that you are angry, but there is no need to
insult people...

Haven't you ever heard that you'll catch more flies with honey than
with vinegar?

You tried to anticipate that they would send you the wrong item. Then
they did. I have had that happen, and it is very discouraging. But
you completely lost it.

You sound as though you acted in a completely inappropriate manner.
"I fired off an angry e-mail." You TOLD THEM, didn't you?

If I worked in customer service and someone came along with an
attitude and language like yours, I would do my level best to make
your life as difficult as possible without losing my job.

...if I were in customer service on the other end of this deal - I too
would have not made it easy on you because you "fired off an angry
email" and you insulted them. Maybe if you would've came at the issue
with a different approach, they may have handled it differently. But
in essence, you told them how to treat you by your reaction.

Nothing you post in response to anyone, ever makes sense or is helpful
in any way, therefore you are nothing more than a loser and a troll.
Newsflash loser, consumer fraud is a crime!

While it sounds like you have a valid complaint, using words like
'clowns', 'idiots' and 'pissed off' does nothing for your claim.

This is a business letter and should be written as such.