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 Bad Coupon Experience
Posted Mon January 1, 2007 9:15 am, by Mike P. written to CVS
Write a Letter to this Company | Rate this Company
Hello there. I have a small complaint about your coupons that you can print out in-store that I think you need to know about.
On December 31st, I went to your store on 92nd and South Chicago Avenue in Chicago, Ilinois to pick up a gift card for a friend. While there I had scanned my card into your little kiosk to see if I could get any coupons and found that there was one I could use for $4 off my purchase over $20. Since the gift card and greeting card I had purchased was for over $20, I decided to try and use it.
I got to the checkout counter and the person scanned the items in along with my card, and the coupon would not go through. He tried several times before he got his supervisor, Charles Gray, to try and put it in. Mr Gray still could not get it in and I could tell he was getting frustrated. Every way he could possibly try did not work. Finally I said forget about the coupon and that was that. He apologized profusely but I said don't worry about it and those things happen.
I'm not going to stop using CVS, but I will be more cautious in the future when attempting to use your kiosk printed coupons. Also, I think you need to state on your savings coupons (it was not printed anywhere on this coupon) that gift cards do not qualify towards savings coupons much like it is clearly printed on there that prescriptions are not eligible for the coupon as well.
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by eee e. Posted Sun April 20, 2008 @ 2:06 AM
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i work at cvs and i know there are restrictions to coupons. You can
not buy liquor, gift cards, tabacco or stamps, and lottery tickets.
Copuons will not go through because the system pervents it from
happening. Same goes for extra bucks- if you look on the bottom of
your coupons you will see the "some restrictions apply" notice. It
wasnt your fault- the management was just dumb and didnt know the
rules. at any store you should always ask about restrictions and
return polocy because every place is different.
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by Jeffrey Posted Tue January 2, 2007 @ 8:53 AM
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This is a well written letter, especially since you don't make
unreasonable demands.
Coupons are never accepted for gift cards. However, the coupon should
have stated that. And, if not, certainly the supervisor should have
know this.
Here's the hoping that someone listens and puts the "gift card"
exclusion on the coupon. And, while they're at it, tobacco and
alcohol also have coupon restrictions. As well as drugs (at least in
some states).
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by Firebrat Tracy Posted Mon January 1, 2007 @ 7:20 PM
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Mike,
This is a perfect example of a well-written complaint letter. I
commend you for pointing out not only the obvious snafu in their
system, but the fact that the manager attempted to help and
apologized.
You managed to get your point across in a calm, rational manner and
made no demands for compensation.
Well done!
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I'm surprised the manager didn't realize that. That is standard
procedure at almost every retailer, if not every retailer.
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