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Unhappy With Verizon's Service
Posted Wed January 3, 2007 12:00 pm, by Anthony B. written to Verizon Wireless (Cell Phones)
Write a Letter to this Company | Rate this Company
On Jauary 1, 2007 I visited the Verizon Wireless store at Welligton Green in he village of Wellington to change my area code and number due to my residence move. The gentlemen at the store advised me I would save $15.00 by calligthe customer service center directly and gracioualy offered me an outgoing phone line and dialed the number.
I spent approximately 20 minuts on the phone with the representative; being put on hold several times. Finally, she came bakc and advisedme that she have changed my area code from 786 to 561 and that I would also be ableto keep my original number. I thought great...less to remember.
Today is January 3, 2007 and I just got off the phone with another Verizon Wireless customer service representative to inquire as to why my hone is still registering my old area code. She advised that there was no such data in my history file for any such action and furthermore, that I would never be able to keep my same number. So a trip to the mall, at least 30 minutes of my time - wasted, gas, my wifes time - wasted and all for the glory of the total ineptes and lying splendor of Verizon Wireless idiots who could give a damn if you like your service, or if you actually received what you paid for because "We have over 40 million customers and if you cancel your service, we'll still charge you $175.00 for all the line you deactivate".
Talk aobut pissed off!
Who is at the head of Verizon Wireless so I can rip them a new ass for being treated like crap.
I want 3 months of free service and there after I want 1500 minutes (my current plan) for 70.00 a month; the three additional lines and every other option available FREE for the life of my existing contract. Or I will be cancelling my account and after I cotact my State Senator, trust me I will not be paying anyone any cancellation fees!
Step up to the plate Verizon and show me you have the intergrity to do right by your customers, or I start makig ohone calls to D.C.!!
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by ALP Posted Sun January 7, 2007 @ 5:43 PM
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"Who is at the head of Verizon Wireless so I can rip them a new ass for being treated like crap."
This is the sort of response you make in your private journal/blog/whatever, not an actual letter to a company. It's immature and unprofessional. They'll take one look at it, laugh at you heartily, and throw it in the trash can along with thousands of other ranty, threatening letters.
I guarantee you no one will care about you because you talk and act like a spoiled child.
If you do not pay them the money you owe, they will take you to collections. Verizon Wireless will get money out of you one way or another, and you're better off handling this like an adult and not ruining your credit.
Calm down and re-write this like a civilized human being.
~A
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by Chris Pattullo Posted Sun January 7, 2007 @ 4:01 PM
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What is your STATE senator doing in DC? You want all those freebies for the life of your existing contract? News flash! Contract won't last too long. They'll cancel your service. Another news flash: You'll pay all you owe or they'll send you to collections. Have fun trying to straighten out your credit after that.
Last tip: Invest in a good dictionary.
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by Gino Version 1.2 Posted Sat January 6, 2007 @ 11:01 PM
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Gee I think you'd do much better using PFB's letter writing service (hint hint)...professional companies rarely respond to vulgarity and misuse of the written word (I know, spelling isn't one of my forte's either).
So perhaps a redo, sticking to the facts and leaving the head of verizon's nether regions out of the letter would get better results.
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by Buddy Posted Sat January 6, 2007 @ 1:35 PM
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post it here, I could always use a laugh!
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by Buddy Posted Sat January 6, 2007 @ 1:33 PM
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I'm sure they'll be more than happy to put aside all the problems going on overseas, just so they can take care you're problem with Verizon.
Grow up, get over yourself, & get some professional help. You have serious anger management issues, not to mention some serious entitlement issues.
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by Adam W Posted Sat January 6, 2007 @ 3:43 AM
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Veriaon has responded to all of my letters. Have they responded to this one?
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by KamenRiderOsaka Posted Fri January 5, 2007 @ 10:39 PM
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AHAHAHAHAHA.
Sorry, had to do that.
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With this awful letter (horrible spelling, cussing, insults, etc.), I don't see Verizon jumping to help you any time soon.
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by LB06 Posted Thu January 4, 2007 @ 11:08 PM
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Oh no, you're going to contact the senator! I bet Verizon is really scared now! Seriously, lighten up. It sucks, but you know what? Life does suck. Get over it. And learn how to spell simple words like "contact", "about" "making" and "phone". Not to mention every other thing wrong with this letter.
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I am sure that your wife does not miss the time that was wasted if you are like this at home. Infact I don't thinks she would consider this wasted time.
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by MommyG4 Posted Thu January 4, 2007 @ 8:15 PM
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and then write a better letter.
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by S W Posted Thu January 4, 2007 @ 7:33 PM
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Anthony,
This letter is a perfect example of why you should never write correspondence like this when you are angry.
I'm sure now that you are calmer you realize that profanity and threats to rip someone a new one or, worse yet, to "DC" do nothing to promote your point of view.
It doesn't matter what connections you think you have, threatening to use them really turns folks off and will get your letter tossed. All it does it make a person look arrogant.
You may or may not have valid complaints, but you need to re-write this letter in a calm and professional manner before anyone will hear you.
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by DreyNikHaze Posted Thu January 4, 2007 @ 2:24 PM
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"Step up to the plate Verizon and show me you have the intergrity to do right by your customers, or I start makig ohone calls to D.C.!!"
I'm sure they're really scared.....
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by Cass Posted Thu January 4, 2007 @ 2:18 PM
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Totally, totally inappropriate business letter. How old are you? Sheesh.
And trust me... your senator has better things to do than to go to bat with Verizon for you.
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by calm Posted Thu January 4, 2007 @ 1:09 PM
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I expected this letter to be a lot more interesting than it is. So all my effort link-clicking was wasted, as was my time and my dog's time since he couldn't go out to pee until I got off the computer.
I want 3 letters a week from now until the end of the universe, all of them raising interesting questions and attracting the attention of PFB members whose comments I enjoy reading. Otherwise I will be calling the President; trust me, he'll be showing up at your house with a backdrop that says "Entertain Cal M" all over it to deliver a personal speech to you about what an awesome person I am!!
The first rep messed up. It's annoying, but it happens. Vent about it, get your area code changed, learn your new phone number, and then put it out of your mind and use the extra time you would have spent bitching to Verizon to take your wife out to a restaurant she's always wanted to try.
Believe me, it'll be a lot more pleasant for both of you than having your state senator try to keep your vote while telling you "no".
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You seem to have overestimated the compensation to which you are entitled.
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by gb Posted Thu January 4, 2007 @ 12:26 PM
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If you would drop all the rude words in your letter you have a valid complaint. I don't think you are going to get all that you ask for nor do I think you deserve it for "wasting" 30 minutes of your time. This letter will probably hit the circular file fairly quickly.
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by Homebound Posted Thu January 4, 2007 @ 11:23 AM
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1. Breathe
2. Spell check
3. Pissed off probably isn't the best term to use when trying to be professional
4. Never demand compensation.
Just some ideas for you. Best of luck in life!
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by Juicy Jade Posted Thu January 4, 2007 @ 10:57 AM
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"Or I will be cancelling my account and after I cotact my State Senator, trust me I will not be paying anyone any cancellation fees!"
Ooooh....I'm sure they are shaking in their boots.
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ummmm...
uh huh! you are going to get what you deserve. NOTHING. This letter is soo full of vulgarities, it's incredible!
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by Adam W Posted Sat January 6, 2007 @ 1:43 AM
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n/t
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by Lee H. Posted Thu January 4, 2007 @ 7:57 AM
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Color me impressed. Your education level, displayed within the use of vulgarities, seems to be less than a high school graduate.
As such, I wouldn't plan on receiving any form of positive response from the provider, if any response at all.
As for paying for cancellation fees, if you are under contract, you'll eventually pay them. They are legal and will not be removed from your credit report until you do. As such, other providers will not touch you, unless they gouge you will higher costs. You'll further be declined on other forms of credit, creating more issues than you are currently aware.
Your further request for freebees is atrocious. All I can tell you is that they, like other people reading your letter, will just shake their heads and transfer your account to collections.
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by Tina N Posted Wed January 3, 2007 @ 8:02 PM
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Your state senator is going to tell you he can't do anything about their business terms. What "glory" did anyone get? Why can't you keep the number?
You're not going to get anything. Vulgar language is not respected and if you talk filth, you'll be treated that way.
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by ntxwire4 Posted Wed January 3, 2007 @ 5:11 PM
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Wow....Just wow. Just when you thought you heard them all...I'm speechless.
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by Evelin Ontiveros Posted Wed January 3, 2007 @ 4:35 PM
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Sure because your state senator has nothing better to do then deal with your cell phone issues. You are no better then any other customer why should you get free service?
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I agree.
by Buddy Sat January 6, 2007 @ 1:36 PM
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this letter
by talktome Tue February 20, 2007 @ 7:10 PM
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