UPS Illegally Forwarded Bill to Collection Agency

Unless you are sending these packages from a company that has a
collect UPS #, I do not understand how they would ship without funds.

How interesting that Suzie is able to send packages without up-front
payment, but Mamacita is told that they can't pickup her misdirected
packages until they get money.

Since when does UPS deliver a package without getting payment? Do
they usually just take down your name and address, refuse payment,
deliver the package, and then turn your name over to collections?

Something doesn't make sense. Suzie, how about some details on how
this actually happened.

LMAO $2500.00??? Surely you are kidding, right? Dang, what is up with
all the gimmeoinkes on PFB anymore? That sense of entitlement that is
completely ruining our country....pitiful....

Since when is it "illegal" for a company to send a bill to
collections?

Ok, I am usually the first to put down UPS. They are horrible beyond
comprehension. They have lost packages of mine, delivered to the wrong
address, and never accept responsibility for their carelessness.

But..... you are leaving out some information here. Never heard of a
business refusing to accept payment. Somethin's fishy!!

I would agree with some of the other posters that this letter reeks of
errors and questions.

My guess would be you have no proof of really trying to pay your bill.
Simply stated, it makes no sense that UPS would not accept payment
for their service. I further question what you think you are trying
to accomplish by sending a letter through a third-party website.

If you do have proof that you were trying to pay the debt, contact UPS
directly and speak to their customer service or billing department. I
guarantee they would be willing to resolve the issue. On the other
hand, if you were trying to make up your own payment procedures, as I
would guess by reading your letter, then they've taken the correct
action by turning it over to a collections agency.

You now have the option of disputing the debt directly. In such a
case, they will likely to continue reporting your negative credit and
further take possible legal action. All of which could increase the
cost you owe to them.

Assuming you accept responsibility for the debt, and have no proof of
previous attempts to pay, you should really pay the debt directly
though the collection service.

The claim for distress really is ludicrous and does little to bolster
backing for your cause.

"I would like my bill taken out of collections immediately."

Then pay it. Problem....solution!

UPS wouldn't let you pay your bill after you called then trying to
resolve it? Yeah, okay, sure, whatever. What color is the sky in your
world?

I have to agree with the others... somethings been edited or omitted
from this letter. Not that there may not be an error, if there is,
then, yes, your credit report should reflect that fact and why it came
to be. It just seems odd that the loss of a package is tossed in late
in the letter, right before an expectation of a HUGE compensation.
The deadline just sours the letter more.

So if you called UPS over 50 times to try to pay this bill, I sure
hope you have documentation for at least some of these phone calls:
date you called, name of person you spoke with, and what the
conversation entailed. If you do, I should hope that UPS will help get
this off of your credit report.

However, you do not deserve $2500. You deserve your credit report to
be fixed, and nothing more.

This must have been a package picked up on account. UPS.com has an
online account payment option. Why didn't you pay it there? Also, if
you have an account (I assume you must or else the payment would be
upfront), you can request a paper bill.
They must have given you a reason to not let you pay, and a reason why
they wanted to pay a collections agency a portion of what you owed to
get their money.
So either it was an account screw up and they never charged your
account and had nothing to accept a payment against- in which case
they would not send YOUR account to collections, or else you tried to
pay with a credit card they don't accept like a Diner's Club, or an
expired card etc.

I find it hard to believe that UPS would refuse to chanrge your credit
card. Why would they turn you down if you were begging to pay them a
bill you acknowledge and that they were obviously trying to collect?
50 calls! Wow, I had major trouble with a large company a few months
back, and called many many times until they gave me acceptable
customer service. I'd say I made about 22 calls.

Some major information is missing. What is the reason this could not
be resolved before it was sent to collections? I am quite confident
UPS does NOT use a collections agency as its billing dept.

Now that it has been sent to collections, to get your bill "taken out
of collections" my guess is you will need to pay it. UPS has nothing
to do with that.

As far as your request for compensation, it makes no sense with the
information we have this far. If UPS really made some error that sent
your bill to collections while you were begging to pay it, you may
have a case. But I don't see any scrap of evidence here.

OK, Suzan

Can we please suspend the hyper-exaggerated drama for 2 minutes here?

First off, UPS did nothing illegal. You might think you're being real
tough to throw that into your letter, but it just drops your
credibility.

You owe the bill, you didn't pay (for whatever reason) and they sent
it to collections. They are fully in their right to collect the debt
you owe (and admit to owing) them.

I have to wonder if you have any proof that you contacted them 50
times. If this is true, there would have to be SOME record that you
attempted to contact them and pay the balance.

Secondly, they should be paying you? Wow! That's incredibly bold of
you.

Finally, IF (and I am being REALLY generous to say IF) this story is
true,you can contact the credit bureaus and have them investigate the
charge. If you are found to be telling the truth, they'll remove it
from your credit report. But the burden of proving they are wrong is
on you and I doubt you'll be able to conjure enough proof to show that
UPS is wrong.

No no no no no no no.

Sorry. There is some MAJOR information missing here. They refused to
let you pay your bill and then sent your bill to collections? No. It
doesnt work like that.

I dont buy this store for a second.

And now you want 2500 dollars?! LOL! Yeah. Thats gonna happen. Are you
willing to take this story to Judge Judy? I am sure she would LOOOOVE
to hear this one.

From my experience, once a bill is sent to collections, its out of the
hands of the company who sent it there. You need to deal with the
collection agency directly at this point. Then again, as soon as you
knew the bill was sent to collections you should have dealt with the
collection agency directly.

wait a minute. You're actually claiming that you called UPS 50 times,
BEGGING to pay this bill and they REFUSED to take your money? Sorry,
something doesnt add up. And something also tell me that UPS would
have a completely different tale to tell. Sounds like a good plan
though. Don't pay a bill.. and then sue THEM for stress!

I guess we are both losers.

That's your word, boy, not mine.
I don't hate. Never have. It's not worth the time or effort it takes
to hate anyone.