A very helpful Sprint employee

Posted Wed January 10, 2007 12:00 pm, by Ric B. written to Sprint Wireless

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A couple of days ago, I signed a contract with Sprint PCS. I first called to get information in order to try to reduce the time I had to spend in the store. I talked with a young lady named Nik at your 71st and Lewis store in Tulsa, Oklahoma. I read Nik a list of features that I needed in my cell phone and a list of the features that my wife needs in hers. I also described the kind of calling we do. Nik asked me a few questions and then came up with a rate plan and suggested two phones. The phones that she recommended fit the specs I gave her perfectly. The rate plan looks good and is less expensive than the service that we had with another company. I made an appointment with her to set things up.

The store was very busy and when she got to me, I was concerned about having time to complete everything before I had to leave for a meeting. She told me that we could do it but we would have to get right to work. I answered Nik's first question and then I started to elaborate on my answer. Nik said, "Mr. 'B', we're going to have to stay on track if we're going to get you to your meeting on time." I chuckled along with her but I was VERY impressed.

If possible, I would appreciate it very much if you would relay my letter to Nik's supervisor. For her to be able to match our needs so well and so quickly indicates that she knows her job very well. Additionally, she was just a very pleasant person to deal with.

Thank you.

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Re: A very helpful Sprint employee by papaspot Posted Thu January 18, 2007 @ 7:21 PM A few minutes ago, I got a call from Sprint saying that they had received my message and thanking me. They said that they would pass the letter on to the employee's supervisor. :) Reply Re: A very helpful Sprint employee by middleclassdad Posted Thu January 11, 2007 @ 5:53 PM I have not had your success with the customer service phone numbers. I've even had very cordial and helpful sprint customer service reps tell me how they were going to help me and when I called back for follow through on that promise, I was told "we have no record of that call at all" - even when I gave the name of person and time of call -- and this happened more than once. I'm glad you had a better experience than me. Reply Luck of the draw by papaspot Thu January 11, 2007 @ 6:15 PM Really? by tickytack Fri January 12, 2007 @ 8:15 AM Small screens by papaspot Fri January 12, 2007 @ 1:37 PM exceeded my expectations by Bill R Posted Thu January 11, 2007 @ 2:03 PM Sprint might not have the cache of some of the other names but I've used their wireless swervice in two markets places since 2000 and they have met or exceeded my expectations. Great job!! Bill R. Reply Re: A very helpful Sprint employee by DragonflygrrlTheGreat Posted Thu January 11, 2007 @ 12:32 PM Look at you in the 15 minutes of fame with this sweet letter! I knew you had it in you! :) I think it's great that you took the time to let Sprint know about this great employee. You might send a copy directly to the branch where Nik works as well, just to be sure. I know it would make her day to know you appreciated her hard work! Reply Good idea by papaspot Thu January 11, 2007 @ 5:43 PM Re: A very helpful Sprint employee by tickytack Posted Thu January 11, 2007 @ 9:23 AM I love letters like this; especially since I have received similar service from Sprint, both in-store and over the phone. You're right - its customer service is top notch. Reply