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Unjust Overdraft Fee

Posted Wed January 10, 2007 11:25 pm, by Brenda G. written to Bank of America

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On January 8, 2007 I hopped online to check my bank balance on BankOfAmerica.com. To my dismay I discovered that I had forgotten about a check and my account was sitting at -$1.11. I immediately transferred $2.00 from my joint account to cover the overdraft. I followed this with a transfer for $10.00 to cover the account fee that I knew would be charged in a few days. This puts my balance at $10.89.

Directly after this I realized that I needed to go to the store so I transferred an additional $20.00 into my account from my joint account. Immediately after I had completed the transfer I realized that I had made a mistake and transferred $20.00 OUT of my account instead of in which put my balance at -$9.11. I immediately went in and corrected it by transferring $40.00 in the account which put my balance at the intended amount of $30.89.

This morning on January 10, 2007 I again hopped online to check my balance. I was surprised to find that I had been charged 2 overdraft fees in the amount of $33.00 each. The first one, which is for the check I forgot about, I have no beef with. Although I must admit I was surprised at being charged a fee for such a small overdraft, I understand that it was completely my fault. The problem is with the second fee. I was essentially charged for the 30 seconds that my account was overdrawn when I did the online transfers.

I immediately picked up my phone and called customer service thinking that once I explained the situation it would be no problem to have the second overdraft fee reversed, especially because I have never requested this before. The representative that I spoke with explained to me that both fees were in fact valid because of how they process daily transactions, credits first, and then debits. So basically how this works out is all three transfers that had money coming into the account were processed first (balance at $50.89), then the first overdraft fee was charged (balance at $17.89) and THEN the accidental $20.00 transfer out of my account was processed which of course put my balance in the negative. That is where the second fee comes from. I believe that this is unjust. If it had been posted in the exact order that the transactions occurred, then while account would still have ended in the negative (due to me only having $30.89 and the $33.00 fee being charged) I wouldn't have been charged an additional fee if an overdraft fee put me in the negative to begin with.

Eventually the representative did reverse the second fee, although she explained to me that if my account became over drafted by even 1 cent, that no matter what, I would be charged a fee and under no circumstances would it be removed. Fine I'll take that as my punishment.

I would like Bank of America to consider that sometimes there are extenuating circumstances. To me, anybody would have looked at this account and seen that obviously the second fee was due to an error that was corrected before even a minute had passed. Please consider loosening or extending some of these policies to include simple errors.

If you would like to review my account the number is XXXXXX. I can be reached at (XXX)XXX-XXXX.

Thank You,

Brenda G


Reply



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by amh Posted Mon January 15, 2007 @ 12:36 PM

My mom taught me something that I absolutely love. When I write a
check for $23.20 or whatever, I will enter it into my check register
for $24.00. My deposits are always entered as less than I actually
put in. This way I can create a cushion. I can't tell you how many
times that I have wrote a check for my car payment and have been lucky
to have that cushion.

I think it was Chase that charged my sister an overdraft fee once for
being $.89 short in her checking. They waived her fee but also warned
her that they wouldn't do it again. I have been lucky with my small
bank.

Reply

by Refreshed Amanda Posted Sun January 14, 2007 @ 7:56 PM

Wouldn't it be nice if people would READ the comments b4 adding their
own 2 cents?

Reply


It would be nice =) by EverydayBrennie Sun January 14, 2007 @ 8:10 PM


on my old account... by Refreshed Amanda Mon January 15, 2007 @ 7:39 AM


You're completely right by EverydayBrennie Mon January 15, 2007 @ 1:07 PM


Well... by Refreshed Amanda Wed January 17, 2007 @ 8:13 AM

by Tina N Posted Sun January 14, 2007 @ 6:08 PM

I wanted to say, I'm glad you got some action. You got, what?, one of
the fees back? It's nice to hear that a good customer gets some
consideration when they make a simple mistake.
My bank doesn't update as fast as yours, and I didn't realize they
even could.


Reply


Thanks =) by EverydayBrennie Sun January 14, 2007 @ 8:09 PM


I'm glad it all worked out so well! by Tina N Sun January 14, 2007 @ 9:14 PM

by franese Posted Sun January 14, 2007 @ 11:16 AM

They had every right to charge you an overdraft fee.

I feel for your financial situation, but when you say you're in this
situation because of Christmas, I can't feel sorry for you. During
the holiday season, you buy what you can afford ... and if you can't
afford anything, you don't buy anything . . . the holiday season is
not only about gifts.

Reply
by ShelShel Posted Sat January 13, 2007 @ 9:16 PM

It sounds like you don't need a checking account. If you can only put
$2.00 in to "cover" you, there's a problem, along with the other
transferring of money. Why don't you learn how to budget properly?
Just do without certain things, for example, if you eat out a lot,
quit. The bank is not going to "loosen" their policies, they really
don't care what your excuse is for your over-spending.

Reply


OMG by EverydayBrennie Sat January 13, 2007 @ 9:46 PM


yep. by missy disler Wed January 17, 2007 @ 2:00 AM

by Refreshed Amanda Posted Sat January 13, 2007 @ 3:58 PM

Hey Brennie... (Bank teller cap going on)
Have you ever considered a Christmas Club account? We did this thing
att he bank where we put or Christmas tree up in Octber. EVERYONE was
asking why we had it up, but what they didn't notcie was the ornaments
were the passbooks used for the Christmas Clubs (Now referred to as CC
so I don't wanna type it out anymore). I then proceeded to ask if they
are ready for Christmas, and 9 times out of 10, I recieved a "NO"
response. :::Window of opportunity:::

"Well I can help you get started for next year so it will come a lot
easier for you! Are you interested in hearing more?"

MOST people opened on up right away.
*I* am putting ten dollars away each pay (Direct deposit mind you)
...and it's going to add up nicely, and I'll even get some interest
(nt much) at the end.

If your bank doesn't have this option (which I think most do) I would
suggest finding a nearbybank , or even doing that anyway so you are
less tempted to spend it through the year.

OK...Bank teller cap coming off...

Reply


That sounds like an idea worth looking into by EverydayBrennie Sat January 13, 2007 @ 6:14 PM


That does sound like a good idea. by calm Sat January 13, 2007 @ 6:41 PM


This is true by EverydayBrennie Sat January 13, 2007 @ 6:46 PM


LOL by Refreshed Amanda Sun January 14, 2007 @ 7:57 PM


hehe... by Refreshed Amanda Sun January 14, 2007 @ 7:55 PM


by Nayda Badillo Posted Sat January 13, 2007 @ 8:52 AM

Personally, I think your budget is off. You have another account from
which you transfer into your checking account. Perhaps, you need to
sit down and see what your expenses are and how much you really need
in your checking account... or use cash.

This would avoid the overdraft and the need to constantly transfer, as
the money would be in the checking account to begin with. Since you
are tight on cash, you must also tighten your belt with your budget.
The bank will always charge you (they ARE a business, after all) for
whatever amount you go over, be it $0.01 or $1000!


Reply


Sigh by Crusading Brennie Sat January 13, 2007 @ 9:01 AM


I did read! by Nayda Badillo Sun January 14, 2007 @ 12:07 AM


Alright you're right. by EverydayBrennie Sun January 14, 2007 @ 8:40 AM


P.S. by EverydayBrennie Sun January 14, 2007 @ 8:50 AM


Oh and one more thing by EverydayBrennie Sun January 14, 2007 @ 8:53 AM

by Donkey Kong Posted Fri January 12, 2007 @ 7:59 PM

Why do you even have that little in the account?

Reply

by Crusading Brennie Posted Fri January 12, 2007 @ 8:12 PM

We are just getting back on our feet from Christmas.

The combo of Christmas, hunny's uncle lost his job and needed to move
in 3 weeks ago and my payperiods going from weekly to bi-weekly have
stretched our finances to the max.

Since you seem to have all kinds of money lying around (read: up your
ass) I'll take some of it off your hands. Email me and I'll tell you
where to send it.

Reply

by Courtney C Posted Sat January 13, 2007 @ 6:54 AM

and what business of yours are the reasons? I'm sure there are many
many people who for one reason or another have had little to no money
in an account. I've certainly been in that place and the reasons for
it have nothing to do with the complaint.

Reply


Thanks for having my back man! by Crusading Brennie Sat January 13, 2007 @ 7:55 AM


offtopic but here's why European banks rock by Courtney C Sat January 13, 2007 @ 8:29 AM


That's it! by EverydayBrennie Sat January 13, 2007 @ 10:47 AM


muhahaha by Courtney C Sat January 13, 2007 @ 11:28 AM


Mock, mock, mock. by calm Sat January 13, 2007 @ 11:37 AM


Calm, my buddy by Courtney C Sat January 13, 2007 @ 11:44 AM


Mmmm, no fried food you say? by EverydayBrennie Sat January 13, 2007 @ 11:49 AM


Bring one of those Geroge Forman Deep Frying machine thingies with you by Courtney C Sat January 13, 2007 @ 11:53 AM


Courtney, you are a freaking genius! by EverydayBrennie Sat January 13, 2007 @ 11:55 AM


Not level headed by Courtney C Sat January 13, 2007 @ 12:02 PM


I am going to be rich by calm Sat January 13, 2007 @ 12:34 PM


I have that on my account. by Refreshed Amanda Sat January 13, 2007 @ 3:53 PM

by Refreshed Amanda Posted Fri January 12, 2007 @ 5:21 PM

I personally LOVE all the people suggesting keeping a cushion. I wish
I had money to keep a cushion. I live pay to pay... BLAH...anyone
wanna donate so I can have said cushion????

Reply


No joke by Crusading Brennie Fri January 12, 2007 @ 6:27 PM


hey hey hey by Refreshed Amanda Sat January 13, 2007 @ 8:40 AM


www.saveBrennie.com n/t by >Leanne< Sat January 13, 2007 @ 8:35 PM


OOOPS I meant www.saveAmanda.com! n/t by >Leanne< Sat January 13, 2007 @ 8:36 PM


by petgiraffe Posted Fri January 12, 2007 @ 3:58 PM

Keep more money in your account and you won't have this problem. If
you kept a $50 "cushion" that you never draw on you'll never have an
overdraft fee.

I've had a checking account (the same one) for 23 years. This has
always worked for me.

Reply


Thanks I plan on trying that by Crusading Brennie Fri January 12, 2007 @ 5:45 PM
by A A Posted Fri January 12, 2007 @ 11:01 AM

Over draft fees are pretty much bs. I don't mind spending the money
when they cover me for an over draft, but they really skew it in their
favor with shady business practices.
If you have $1000 in an account and have 5 checks, 4 for $100 and 1
for $900 hit the same day, they will clear the $900 first
automatically and hit you for 3 over draft fees instead of doing it
the other way around.- To make it even better, a lot of times if you
put a cahs deposit in that day, they will process that after they
clear the checks so that they can hit you for the fees.

Reply


And? by Jeffrey Fri January 12, 2007 @ 12:40 PM


Not only its that way a money maker... by Refreshed Amanda Fri January 12, 2007 @ 5:12 PM

Banks by A A Sat January 13, 2007 @ 6:05 PM


If the bank is bad for the customer... by Jeffrey Sat January 13, 2007 @ 6:55 PM

? by A A Sun January 14, 2007 @ 10:52 AM

by Old Grouch Posted Fri January 12, 2007 @ 9:02 AM

Well, $33 does seem a bit expensive but you did make a mistake and
they did give you a break on the second charge.Has it ever occured to
you to maybe keep some actual money in the checking account instead of
having to go through all that transfer silliness every time you go
shopping?

Reply


Whoa now by Crusading Brennie Fri January 12, 2007 @ 2:22 PM

Wouldn't it be nice? by Juicy Jade Fri January 12, 2007 @ 2:39 PM


by >Leanne< Posted Thu January 11, 2007 @ 8:30 PM

This type of account is not a good one for you unless you can
establish a consistant higher balance. It is going to cost you much
more in fees and stress to micromanage this than it would to get money
orders from the post office and the gasoline spent included. I would
say keep a higher balance or look for a better way, or vehicle to
store your money in.

Reply

by RedheadWGlasses Posted Thu January 11, 2007 @ 5:37 PM

The only thing your letter is missing is your home phone and your
account number. Please provide that information and I'll be able to
better judge the merits of your letter.

;)

Reply


If I give you this information by Crusading Brennie Thu January 11, 2007 @ 5:45 PM

by donno Posted Thu January 11, 2007 @ 5:00 PM

Unfortunately this is what we have these days. This is one way the
bank makes money, IMO. Everything she told you is what my bank (not
BOA) told me the one time I messed up. Actually I messed up twice.
The first time, the CSR credited me. The second time, there was no
leniency coming my way. There was no mention of a previous
indiscretion. I noted to myself that I had been given a chance once,
so I didn't see any reason to press the point (ie beg).

So, they were nice to credit you the fee, but don't count on it again.
After the episode. my bank told me about a free overdraft protection,
and I believe I sent in the application. BOA doesn't give out too
much stuff for free, but you may want to check into it. I think
basically I get charged interest on the overdraft. I haven't done it
and I hope I don't.

I haven't kept a checkbook in my life. For the cost of the one
overdraft of $20-30, I feel like I am doing alright. All that labor,
and them the frustration when the balance is .06 off. Yock.

Reply


I agree by Crusading Brennie Thu January 11, 2007 @ 5:07 PM


There is no 'immediate' correction, though. by donno Thu January 11, 2007 @ 8:33 PM


Dang right I'll be careful! by Crusading Brennie Thu January 11, 2007 @ 10:39 PM


Be careful! by Courtney C Fri January 12, 2007 @ 7:32 AM


I know! by Crusading Brennie Fri January 12, 2007 @ 5:49 PM


by tickytack Posted Thu January 11, 2007 @ 2:01 PM

Sorry, this really was your fault, mistake or not. Personally, I
think that as a courtesy they should waive the fee but, in general,
you did make the mistake and they're entitled to charge you the fee.

Reply

If I'm reading the letter correctly . . . . by S. Brown Thu January 11, 2007 @ 2:34 PM


Yes I was by Crusading Brennie Thu January 11, 2007 @ 2:39 PM


Yaay! by tickytack Thu January 11, 2007 @ 3:05 PM


Selective reading on my part by tickytack Thu January 11, 2007 @ 3:06 PM

It Happens! by S. Brown Thu January 11, 2007 @ 3:13 PM


What would anyone do with a written apology? =) by Crusading Brennie Thu January 11, 2007 @ 3:18 PM


SPLURT! by tickytack Thu January 11, 2007 @ 3:39 PM

by Harleycat Posted Thu January 11, 2007 @ 1:26 PM

Everyone pretty much said it all. These were your mistakes, no matter
how the bank processes transactions. A computer cannot decide not to
charge you the fee for a small overdraft and a check register is very
important. It also really helps to keep a small "hedge" in your
account. I keep an extra $100 in my checking just in case of errors.
We also have overdraft protection which will transfer funds from our
savings to our checking if we overdraw. It is a $20 fee for each time
you use it but it's better than multiple NSF fees. We've only used it
once.

I found out something nifty about my banks online bill paying
recently. I have all my bills on a spreadsheet, add them up and then
transfer the money to checking. I had an error in my formula and
transferred too little. Instead of just letting them go through and
generating a fee for the overdraft, the software told me I didn't have
enough in checking and highlighted which payment put me over the
limit. I was impressed.

Reply


Which program are you using?? by Crusading Brennie Thu January 11, 2007 @ 2:16 PM


The Hedge by Harleycat Thu January 11, 2007 @ 3:08 PM


Bill Pay by Crusading Brennie Thu January 11, 2007 @ 3:11 PM
by S. Brown Posted Thu January 11, 2007 @ 1:15 PM

Bank accounts are managed by computers these days and there is no
longer a bank employee analyzing your account and deciding whether or
not to charge you an overdraft fee. Banks are in the business of
making money so they will charge you an overdraft fee if at any point
in time debits are presented for which you don't have the funds to
cover - - and this includes "simple errors" or any amount no matter
how small. They will also process your transactions in any order they
so chose so it's important not to run you account down to such a low
balance.


Although I check my account on-line frequently, I still maintain a
paper check register and balance it everyday. Sometimes the old
fashioned way is still the best.



Reply


Don't get me wrong, by Crusading Brennie Thu January 11, 2007 @ 2:21 PM


No, your account was NOT overdrawn for 30 seconds... by Tina N Thu January 11, 2007 @ 2:55 PM


Yes it was by Crusading Brennie Thu January 11, 2007 @ 3:03 PM


Tina by Refreshed Amanda Fri January 12, 2007 @ 5:18 PM


Personally by Courtney C Thu January 11, 2007 @ 3:32 PM


This is exactly what I am talking about! by Crusading Brennie Thu January 11, 2007 @ 3:36 PM


by Tina N Posted Thu January 11, 2007 @ 11:29 AM

You overdrew your account. If you wait until it shows up online, you
are too late.
You screwed up. It wasn't an "unjust" overdraft fee. It was legit.
Someone suggested you get a check register, and that is the perfect
suggestion. Pay attention to what you are doing with your money, or
your money will become the bank's money.

Reply

by CrazyRedHead Posted Thu January 11, 2007 @ 8:31 AM

You should get a checking register and keep track of "all"
transactions, and don't do anything without first consulting the book.
If you write down everything at the time of doing it, then you
shouldn't have a problem forgetting anything.

I had a bad habit of not writing down everything, and to wait till I
got home and then would forget to do it, and later would finally get a
reminder in the form of an overdraft fee. The books don't cost
anything through the bank and it is a lot cheaper than a $35.00 NSF
fee. BTW, don't ever solely depend on the phone or the internet to
balance your checkbook, write everything down and all you would need
the internet or phone is to check things off as they show.

I know and understand how you can make an oversite and hope that you
take my advise so this doens't happen again. It is no fun losing half
or 75% of your paycheck to late fees, I can attest to that.

Reply
by CrusadingStarlight22203 Posted Thu January 11, 2007 @ 6:52 AM

I would just like to say that I love my credit union! If I had $2 in
my account and I knew something would be coming out in the afternoon,
I could call and transfer money and they would take the money out of
the transfer. No over-drafting...

Reply


Well poo on you! by Crusading Brennie Thu January 11, 2007 @ 5:09 PM


Darn you Star :P by Chris M Thu January 11, 2007 @ 8:48 PM


2st though by Refreshed Amanda Fri January 12, 2007 @ 5:17 PM


grrrr 1st**** n/t by Refreshed Amanda Fri January 12, 2007 @ 5:22 PM


by Jeffrey Posted Thu January 11, 2007 @ 6:34 AM

I'm not sure how to say this nicely... In both cases, it was your
mistake. So, while I agree that the method of calculation might seem
unfair... all of this was as a result of your (honest) mistake.

Yes, there does exist extenuating circumstances. And banks rarely
give back the fee in cases where there was a darn good reason. In
this case, the circumstances were error, on your part.

It may be rotten that they have such a way of calculating overdrafts,
but I'm sure this is all spelled out in the agreement you signed.

As an aside, some banks DO give you a margin so that you won't be
nabbed by a margin of only $1.11. If you think you'll make this
mistake again, you might want to find a bank that offers this kind of
margin.

Or, of course, you could just try to keep an amount in the account
that'd cover what you'd reasonably expect you could ever go over.
$100? $500?

Reply


I like the "hedge" idea by Crusading Brennie Thu January 11, 2007 @ 2:18 PM


I had no idea this was our own Brennie!!! n/t by >Leanne< Sat January 13, 2007 @ 1:17 AM


Alas, it is me! by Crusading Brennie Sat January 13, 2007 @ 1:21 AM


uh oh! by >Leanne< Sat January 13, 2007 @ 4:33 AM




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