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VERY IRATE AT GYMBOREE CUSTOMER SERVICE

Posted Thu January 11, 2007 5:13 pm, by Heather T. written to Gymboree Corporation

Write a Letter to this Company


I made an honest mistake, and Gymboree, because of its "consistent" policy, is penalizing me $100.

I have been buying clothing for my nearly 4-year-old daughter from the Gymboree Web site since before she was born. I easily spend $3,000 a year on clothing from Gymboree.

I have had very limited experience with Gymboree Gymbucks. In my understanding, they are like gift certificates, to be redeemed for product in the amounts earned. When I would earn them, I would put them on my desk and then pull them out to redeem them on an online order.

I recently earned a $100 Gymbuck by placing a $229 order online. When I received the receipt, I put it on my desk and then didn't bother with it. When I later realized it was time to redeem them, I decided I didn't need it (my daughter has plenty of clothes), so I decided to sell it on eBay.

I had NO IDEA that this is apparently in violation of Gymboree policy. I have paid NO attention to the fine print on these, as I simply enter the codes from my receipt, after throwing away the Gymbucks coupons.

I sold the code by listing it on eBay, with a small photo of the accompanying paperwork. When the buyer tried to redeem it, she learned that the code had been cancelled. I called Customer Service myself to learn why, and was told that it was because the code was listed on eBay. I was shocked to learn that I'm out the $100 value of the Gymbuck.

I was very upset about this. My husband called Customer Service and was told that Pam Murdock, of Security, would call him back. He left for work in the afternoon, and at about 4 or 4:30, about an hour ago, Pam Murdock called back.

I explained the situation to her, and she was adamant that not only would the code not be restored and that I would not be given a replacement code, she would NOT allow me to speak to -- nor would she give me the mailing address for -- anyone in Corporate Customer Service. She said, "I am the person who would restore them, and I have already talked to 8 or 10 people today, and we are being VERY CONSISTENT in our policy, and we will not restore these."

She told me that the warnings against selling the Gymbucks is printed on the coupons -- and I explained that I didn't USE the coupons to redeem the Gymbucks. I only needed the Gymbucks code and PIN, which is printed on the receipt for online orders, NOT on the coupon. I throw the coupons away and keep only the receipts.

She said that Gymboree is in discussion with eBay about making it so that Gymbucks cannot be listed at all for sale, but that eBay insists that the Gymbucks are "a piece of paper," so eBay won't stop the sales.

I asked her who implemented the policy. She said that this has been the policy since Gymbucks started. I asked for the name of the person who now has the equivalent job of the person who wrote the policy. She wouldn't give it to me. I said, "So, you are telling me that you won't tell me who I can speak with about this policy?" She said, "You can't speak with them." I said, "Why not? Why can't I speak with them, or write them?" I again repeated that I would like a mailing address so that I could write to someone about my distaste for this policy. She refused to give it to me.

I said, "My husband is very angry about this and has vowed that we will not spend another dime at Gymboree if this is not fixed." She said, "Well, that's a personal decision only you can make."

I have already MADE my decision. I immediately ended my conversation with Pam Murdock, and I called Customer Service to cancel the order I had placed the night before. The order has already been forwarded to the warehouse for shipping, but I will REFUSE delivery of the order when it arrives via UPS.

I have found the address information I needed online, and I will be writing a letter, copied to each member of the board of directors. I am extremely unhappy about this situation, and Gymboree will be losing a long-term customer over $100.

I would like the value of the $100 Gymbuck restored, or I would like a new $100 Gymbuck issued to me, for my personal use.


Reply



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by sam5 Posted Fri March 25, 2011 @ 11:51 PM

Are u kidding me?... How do you not know, that is not, ethical?
"MMM" How about this? I will say I am a customer, but I am actually a
thief . I will take codes, an try to sale them.
HELLO!! Did the light bulb go off yet?!
I understand that you maid the purchase.
Gymboree, rewards you for that. They assume you will be a loyal
customer and spend more money.
Therefore, they give YOU Gymbucks as a discount.
Maybe we should all go around asking for handouts? Oh,.. never
mind.. Im sure my taxes, that come out of my paycheck go directly to
you.
Keep this mentality up an all of America will be impoverished sooner
than you think.... Oh,... MY BAD! YOU DONT THINK!
God forbid you ever own a operation.
An one more thing/ Good for your husband that you are both angry. It
is really getting you places in life, I am sure of it.

Reply
by shannon m. Posted Thu October 7, 2010 @ 1:53 AM

I have been buying Gymboree clothing for 8 years now.. I have 4
children, 8,6 5 and 3 and they all wear nothing but Gymboree. I love
Gymboree clothing and have told everyone I know how great it is . My
kids are practically walking advertisements for the company and I am
always getting comments on their clothes; asking where do you buy your
kids clothes? Well today I am writing you to let you know how deeply
disappointed, upset and sick I am over the treatment I have received.
I placed 5 orders over the last few days to redeem my Gymbucks. I had
$900.00 in Gymbucks from my many purchases over the last few months
and have found out that all my orders have been cancelled without
explanation. I have called many people whom none seem to have any real
answers for me other than am to wait for a letter pertaining to the
reason. I have been a loyal customer for 8 years and spent thousands
of dollars buying clothes and to be treated like a criminal for what I
have no idea is just terrible. I have been on the phone for most of
the day trying to talk to someone, but have not gotten any real
answers.On top of this I had to endure a call from the manager of my
local Gymboree store and was told I was not allowed to purchase
anything from that store either! I am beyond sick over this and quite
honestly do not understand why a company would do this to a customer.
I have not done anything to warrant this and if I have, no one will
tell me what the problem is The only thing I can think of is that I do
allot of returns and exchanges and have done allot in the last few
months, I buy allot of clothes and sometimes hold them for a few
months and decide to exchange it for another line. All the items I
return are new with tags and for at least 98% have receipts with the
exception of a few items. I very rarely ever return something back to
my credit card and almost always exchange for other items. I was told
by one of the managers at the local store that the people "higher up"
were wondering why this lady ( me) keeps returning so much? and she
then proceeded to tell me a story of another lady who returned allot &
got banned from buying at her local store and online. I was in
disbelief they could do this to someone, but thought to myself, she
must be telling me this as a warning? She then said that they said it
seems I was returning items from receipts that I earned gym bucks
with. Well I do sometimes return items from receipts that have earned
Gymbucks yes, but most always they are to EXCHANGE as it is always
after 60 days. If I am not allowed to return items from the receipts
that have earned Gymbucks then why donít you make it a rule you
canít?I also return/ exchange items from receipts that donít earn
Gymbucks. I have also to my own fault returned items from receipts
that I have gotten with Gymbucks and lost money, sort of like throwing
a gym buck away! I guess what I am saying is that I am just a person,
a mom who has 4 kids and is busy with life. I am not a criminal or
fraudulent person trying to scam gymbucks. I like to get a good deal
and I love to buy Gymboree clothes. I can say if I am guilty of
something it is from returning and exchanging too much.Gymboree is
addicting that is for sure and they keep you coming back with their
Gymbucks now it seems every other month.I really donít have the time
or energy to scam anyone on Gymbucks nor do I need to.I have been
embarrassed and humiliated today and treated like a criminal and still
don't know why? I would at the very least like a real person who can
explain to me what I am guilty of and what I did to warrant banning me
from buying Gymboree. How can a company do this to someone who has
been a faithful customer for over 8 years? The only person who is
happy is my husband. I am not sure of the outcome, but I am beyond
disgusted and am quite sure I probably won't be getting any real
answers from anyone regarding this ever. In my opinion Gymboree is
like a dealer pushing their gymbucks on you like a drug....beting on
the nature of man, who are so easily enticed and always wanting more.I
guess the good thing is I won't have to have money agruements with my
husband over buying more Gymboree and looks like I am going cold
turkey now :(....really ticked off

Reply
by shannon m. Posted Thu October 7, 2010 @ 1:53 AM

I have been buying Gymboree clothing for 8 years now.. I have 4
children, 8,6 5 and 3 and they all wear nothing but Gymboree. I love
Gymboree clothing and have told everyone I know how great it is . My
kids are practically walking advertisements for the company and I am
always getting comments on their clothes; asking where do you buy your
kids clothes? Well today I am writing you to let you know how deeply
disappointed, upset and sick I am over the treatment I have received.
I placed 5 orders over the last few days to redeem my Gymbucks. I had
$900.00 in Gymbucks from my many purchases over the last few months
and have found out that all my orders have been cancelled without
explanation. I have called many people whom none seem to have any real
answers for me other than am to wait for a letter pertaining to the
reason. I have been a loyal customer for 8 years and spent thousands
of dollars buying clothes and to be treated like a criminal for what I
have no idea is just terrible. I have been on the phone for most of
the day trying to talk to someone, but have not gotten any real
answers.On top of this I had to endure a call from the manager of my
local Gymboree store and was told I was not allowed to purchase
anything from that store either! I am beyond sick over this and quite
honestly do not understand why a company would do this to a customer.
I have not done anything to warrant this and if I have, no one will
tell me what the problem is The only thing I can think of is that I do
allot of returns and exchanges and have done allot in the last few
months, I buy allot of clothes and sometimes hold them for a few
months and decide to exchange it for another line. All the items I
return are new with tags and for at least 98% have receipts with the
exception of a few items. I very rarely ever return something back to
my credit card and almost always exchange for other items. I was told
by one of the managers at the local store that the people "higher up"
were wondering why this lady ( me) keeps returning so much? and she
then proceeded to tell me a story of another lady who returned allot &
got banned from buying at her local store and online. I was in
disbelief they could do this to someone, but thought to myself, she
must be telling me this as a warning? She then said that they said it
seems I was returning items from receipts that I earned gym bucks
with. Well I do sometimes return items from receipts that have earned
Gymbucks yes, but most always they are to EXCHANGE as it is always
after 60 days. If I am not allowed to return items from the receipts
that have earned Gymbucks then why donít you make it a rule you
canít?I also return/ exchange items from receipts that donít earn
Gymbucks. I have also to my own fault returned items from receipts
that I have gotten with Gymbucks and lost money, sort of like throwing
a gym buck away! I guess what I am saying is that I am just a person,
a mom who has 4 kids and is busy with life. I am not a criminal or
fraudulent person trying to scam gymbucks. I like to get a good deal
and I love to buy Gymboree clothes. I can say if I am guilty of
something it is from returning and exchanging too much.Gymboree is
addicting that is for sure and they keep you coming back with their
Gymbucks now it seems every other month.I really donít have the time
or energy to scam anyone on Gymbucks nor do I need to.I have been
embarrassed and humiliated today and treated like a criminal and still
don't know why? I would at the very least like a real person who can
explain to me what I am guilty of and what I did to warrant banning me
from buying Gymboree. How can a company do this to someone who has
been a faithful customer for over 8 years? The only person who is
happy is my husband. I am not sure of the outcome, but I am beyond
disgusted and am quite sure I probably won't be getting any real
answers from anyone regarding this ever. In my opinion Gymboree is
like a dealer pushing their gymbucks on you like a drug....beting on
the nature of man, who are so easily enticed and always wanting more.I
guess the good thing is I won't have to have money agruements with my
husband over buying more Gymboree and looks like I am going cold
turkey now :(....really ticked off

Reply

You must have been pretty bad for them to Bann you from buying from them. by CA Kathy from Florida Tue April 5, 2011 @ 11:57 AM

by Georgina C. Posted Fri January 9, 2009 @ 2:26 AM

Perhaps YOU should read the terms and conditions of coupons before
using them, most coupons and store credits are Non-Transferrable.
Gymboree is not repsonsible for you trying to make a buck off of their
coupons.

Reply
by billbunnie27 Posted Sat November 29, 2008 @ 9:11 PM

I wish you all would realize that policies are there for a reason, and
that yes the company is trying to get you to spend more money,
otherwise they would not be in business. its not the Gymboree the non
profit company of clothing your kids. and i understand that sometimes
company policies can be irritating but you should not get what you
want just because you can throw a major fit, and if the company is not
going to follow the policy 100% of the time then what is the point of
having a policy. how would you feel if police had the same policy
about laws. I'm sorry i just don't think that the company following
its policies makes it bad customer service.

Reply
by Brenda S. Posted Sun October 26, 2008 @ 6:58 PM

I also had a horrible experience at Gymboree. My situation was was
very different, but I got the same "corporate policy" line and no one
would give me the name of someone high enough in the company so that I
could write a letter to someone who could actually might make a
difference. I will not be shopping with Gymboree in the future!!
Here is my scenario (from email):

Hello Brenda,

Thank you for your email and inquiry.

We sincerely appreciate you taking the time to write to us regarding
this issue. We sincerely apologize for the inconvenience this
situation has caused. We can confirm that you were provided the
correct policy information in the store, and unfortunately we are
unable to resell merchandise until 24 hours after the return. It
states on our return policy at www.gymboree.com, "All merchandise
returns to a store are subject to a 24-hour re-stocking period." Once
again we sincerely apologize for the inconvenience this has caused.

We absolutely encourage customers to contact us regarding their
experiences at our retail stores. These reports are essential so that
we can continually strive to provide excellence in customer service,
and we want to assure you that your feedback will be forwarded to the
appropriate parties for ongoing training in the field and to review
our return policy.

Again, we would like to thank you for sharing your thoughts and
concerns with us. If you have any additional questions or concerns, we
are available Monday through Friday, 6:00am to 9:00pm, Saturday,
7:00am to 3:00pm, and Sunday, 8:00am to 4:00pm Pacific Standard Time.

Sincerely,

Brian
Gymboree Customer Service
877 449 6932
www.gymboree.com

--Original Message--
From: brenpull@yahoo.com
Date: 10/26/08
To: customer_service@gymboree.com
Cc: brenpull@yahoo.com;
Subject: No Subject[#11622712]

Dear Customer Service Representative,
I am writing this email to describe an experience I had at the
Gymboree in Cool Springs Mall in Franklin, TN. On Friday evening,
October 24, 2008, I bought ~$150 of clothes for my children at
Gymboree. On the following afternoon I opened my mail and received a
Gymboree coupon for 20% entire purchase. I took the clothes that I
purchased back to Gymboree along with my coupon. I was told that I
could not return the clothes and repurchase them with my coupon to
receive the 20% off the items I purchased - that it is "against
corporate policy." It had been less than 24 hours since I purchased
the items, and all the items had their original tags and had not been
worn. The store manager (perhaps assistant manager?) put the items
behind the counter and told me she was not allowed to put them on the
floor, that if I could find the same items on the store floor I could
purchase them with the coupon. The sizes I needed for a couple of the
items were not in
the store. She was insistent that she had to adhere to "corporate
policy." I asked her if Gymboree would rather lose a $150 sale than to
give me the discount from a coupon that was mailed to me as incentive
to purchase items at Gymboree. She continued to reference corporate
policy and told me many, many customers do not like this policy. I
explained I could go to another store and use the coupon - or go
online and use the coupon, yet I could not repurchase the items at the
store I was standing in. It's like Gymboree was trying to make it as
difficult as possible to make a sale. Many other customers witnessed
this whole scene.

I cannot express how severely dissatisfied I am with Gymboree. This
policy is beyond ridiculous. I can completely understand not wanting
to give a customer a discount on items that had been purchased weeks
prior to receiving the coupon, or on items already worn and washed,
but this was not the case. And I could use the coupon at another
store or online, so what was the purpose of withholding the items from
me at that particular store?

My question is why should I shop at Gymboree when there are so many
other customer-friendly stores out there? I also feel Gymboree must
be so doing so well financially that they don't have to bend, give an
inch or be flexible with customers at all. I could write a book on
how angry and disgusted I was and still am, but I won't. But what I
now want is an address to the Gymboree corporate office and a name of
the top sales & service employee in the company so I can write a
letter describing my disastrous experience at Gymboree.

Sincerely,
Brenda

Reply

I hear you too.... by shannon m. Thu October 7, 2010 @ 2:10 AM

by Nigel Lawson Posted Wed April 23, 2008 @ 1:28 AM

Just FYI - without fail, when Gymbucks redemption is over, Gymboree
marks the clothes down 20 to 25% anyway. So it's pretty much the same
as if you'd used your Gymbucks (they are a 25% coupon at best - $25
off with $75 total purchases). Will all the sizes be there? No. But
neither will the insane crowds.

Reply
by BPrince15 Posted Tue March 25, 2008 @ 9:19 PM

I get irrate because I overbuy clothes to get the gymbucks and then
they expire on me. I keep falling for this over and over again.
Gymboree counts on only a fraction of the customers cashing these in.
If I were smarter I wouldn't get sucked it.

It looks like you got nailed by the small print and someone at
Gymboree was anal enough to be trolling ebay auctions. I've sold my
gymbucks on ebay and the key to a successful sale as you probably have
gathered by now is to just list the specs without showing a copy of
your certificate or giving out your code. Even if Gymboree hadn't
cancelled the code, someone could have gotten the code from your photo
without having to buy it from you also leaving your buyer with a code
that is no good.

Reply
by samhoo Posted Sat February 23, 2008 @ 10:20 AM

That is why the fine print is there- to read, and really it is common
sense that this was not ok to do. I hope the company does not give
into your complaint letter as there was nothing they did wrong! Go
ahead stop buying the clothes, where else can you go? Baby Gap- they
dont even offer these kids of coupons and if they did they would do
the same thing too!
Its like when people get mad because they missed the redeeming period-
IT IS PRINTED ON THE COUPON! GET OVER IT!

Reply

by khris Posted Mon January 28, 2008 @ 5:38 PM

This actually makes me laugh that someone would be so upset about a
Gymbuck!!! You got caught, let it go and grow up!!! Some people
think that the bigger temper tantum they throw they will get their
way, Your a big girl all you had to do is read the coupon. It's that
simple.

Reply
by chellelee75 Posted Thu January 17, 2008 @ 11:40 AM

Okay if any of the people posting actually shopped at Gymboree or knew
anything about Gymbucks maybe they wouldnt be so harsh. I always sell
mine on Ebay. Go on there and take a look at all the listings. I am
buying some today to go shopping. With all the jacked up prices of
things its the only way I can afford to shop there, and dont tell me
to go somewhere else. The quality of Walmart and others isnt worth
buying and if you can buy or sell these guybucks you can get quality
clothes that will at lest hold up through the school year at about the
same prices if not less. A lot of Moms including myself do what we
can to make ends meet and dont really see any problem at all with this
very common practice. Gymoreee is not getting ripped off at all. It
is just the opposite. A lot of people who wouldnt even use their
Gymbucks sell them and they get all that business back in the store.
They are mad because they have such a high rate of redemption on an
offer they made. Tip to person who is irate, next time if there is
one just dont put the pic of the receipt and they will have no idea of
who's it is. Better luck next time. Sorry.

Reply
by JenMor Posted Mon December 3, 2007 @ 2:19 PM

Hi there, I too have had the worst customer service ever from Gymboree
and they won't let me talk to anybody. Can I have the list of board
of directors so I can send them my letter too?

Reply

by gab Posted Sat October 20, 2007 @ 10:21 AM

gymboree want feedback from there cutomers
www.gymboreelistens.com

Reply
by Darling Nicki Posted Tue October 16, 2007 @ 6:34 PM

Heather,

Hi I feel your pain. I say we get together and sue Gymboree. How about
I have been trying for the past 2 days to get a refund on a $28.45
cent dress that I brought for my daughter. Mind you I have my receipt
and the tags are on the dress. You want to know why I can't get a
refund because they don't have the cash in the drawer. Unbelivably
this is the store in TowsonTown Mall In Maryland. I have gone to the
store on October 15th and today October 16th.Something has got to be
done about their services at these stores.

Reply
by Suzy Posted Sat March 31, 2007 @ 4:40 AM

I am replying to this message because of all the self-righteous,
scathing responses that Heather has received. I am disgusted at the
way some people went so far as to attack her integrity and character.
Examine the way that corporations exploit their customers for a
profit, and then think about their ethics before you attack one woman
trying to clothe her children (stylishly) and sell a coupon she
decided she didn't need.

Believe me, Gymboree is profiting enormously off of their Gymbucks
promotion and their business in general regardless of Ebayers. I have
heard Gymboree employees encourage customers to give Gymbucks away
with gifts. I saw a woman turn around and hand her Gymbuck to another
customer in line because she did not live in the country and would not
be able to use it during redemption time. The employees nor the
manager had a problem with giving her Gymbuck away. If Gymbucks are
truly nontransferable, why is this perfectly acceptable? It becomes a
question of profit, and the greedy Gymboree Corporation somehow feels
that they deserve part of the profit if their merchandise or coupons
are resold.

If a person buys Gymboree clothing, then they have completed their
contract with the store. That individual paid Gymboree for their
product. Gymboree does not have the right to tell that person what
he/she can or cannot do with it. Restaurants regularly buy products
from food manufacturers and meat packing plants that they sell in
their restaurants. The restaurant is not obligated to share its
profits with these companies, regardless of the food mark up cost.
Department stores buy products from multitudes of manufacturers; they
do not share their resale profits with them. That's the way business
is done. People selling Gymboree on eBay are just doing business.
Gymboree is a brand like many other out there. It happens to be a
highly desirable one for people with small children because of their
darling designs, and so it is profitable for those reselling it.
Gymbucks really fall into the category of a resale item too, but
Gymboree doesn't want anyone to make a profit off of their promotion
so they implement all kinds of rules. Ultimately Gymboree is still
profiting. Gymboree made the $100 that Heather originally spent to get
her Gymbucks, and Gymboree will make the $50 that the other person has
to spend in order to redeem the Gymbucks. I really don't see why
Gymboree is so upset, and can only surmise that it is avarice. They
are upset that they are not sharing in the profits of the resale of
the Gymbucks.

Everyone accused Heather of "scamming" Gymboree, which I don't agree
that she did, but no one thinks about the way that Gymboree "scams"
their customers everyday. They are playing a game to get customers to
shop there. All retail stores have "scams" in the form of sales and
clearance sales. Stores know that most people want to buy things on
sale, so their regular prices are above what they actually expect to
earn for an item. Retail stores are in the business of making people
believe that they are getting a good deal. Gymboree is just upset
because some of their customers have learned how to play their game.

Reply

by Arelia Posted Mon March 19, 2007 @ 1:39 PM

I think Gymbucks are a customer torture device. Case in point-I made
a purchase online and received a Gymbucks coupon with my order.
Shopping with that inocuous-looking coupon seemed like a good idea at
the time. A few weeks later, there I was circling the store, trying
to collect enough tollerable clothing pieces to equal 100 dollars so I
could use the Gymbucks. I ended up with things I don't want just so I
could use that #$@% coupon. I saw other moms in similar predicaments.
The lady in line at the register in front of me had a pile of
clothing which totalled about 5 bucks less than her Gymbucks required
so she had to go find something else to bring her total up. What a
nightmare, especially for those shopping with small children in tow.
This sale technique is good for Gymboree but not for the customer.
There are countless places to purchase cute clothing for my three
children so it will be easy to avoid another morning of Gymbor-hell.

Reply

gymbucks by Starre J. Fri January 20, 2012 @ 12:18 AM
by B Seaman Posted Thu March 1, 2007 @ 3:43 PM

Next take on Kohls. They have the same program!

Reply
by B Seaman Posted Thu March 1, 2007 @ 3:43 PM

Next you can take on Kolhs! They have the same program.

Reply


by "The One and Only" MA Loper Posted Sun January 28, 2007 @ 9:47 AM

OK, first of all, whether it was a personal mistake or not, you tried
to capitalize on something free. You tried to get monetary
reimbursement for something you didn't pay for and you got caught.

Ignorance is not an excuse for breaking the rules.

Secondly, you can't say "I have already MADE my decision" and then
demand they reimburse you the value of the Gymbucks. You've already
sworn them off, so you give them no incentive to worry about keeping
your business.

Also, why should they take you at your word that you will use the
Gymbucks for your own use when you didn't in the first place and tried
to blame it on not knowing any better?

Finally, why is your husband doing your bidding for you? It was YOUR
Gymbuck, YOU placed it on Ebay. Why should HE be contacting customer
service for you?

In my mind, that screams that either you knew very well you were doing
wrong so you were trying to hide behind a 3rd party or else you have
no backbone and let your husband do everything for you. Either way,it
makes you look less than credible.

Sorry Heather, no dice on this one. I'd chalk it up and consider it a
lesson learned.

Reply


WOW- Gymboree is AWESOME! by Karen Homer Wed January 31, 2007 @ 1:41 AM


Not as AWESOME! as you think by donno Fri February 2, 2007 @ 4:53 PM

by eydieville Posted Fri January 26, 2007 @ 8:06 AM

Ultimately, this was your mistake. I will never understand why people
refuse to read the fine print. That's where all the rules are. They
have made it quite clear they aren't going to change their policy just
because you failed to read the terms and conditions. There is
certainly no reason why they should and i think deep in your heart you
know that. I think your anger is misdirected. The person you should
be angry with is the person who is responsible for this mess in the
first place. That person is you. It's called personal responsibility
and you failed to use it. Incidentally, even if you aren't inflating
the amount you spend there per year, realize it's a drop in the bucket
to them. They don't care. Women have babies every day and their
market will always be there. The only person who cares about this is
you. You won't convince women you don't know not to shop there.
Hopefully, these are more savvy women capable of reading a certificate
in it's entirety.

Reply


Hooray for personal responsibility! (n/t) by Aimeyir Fri January 26, 2007 @ 1:56 PM

Re: VERY IRATE AT GYMBOREE CUSTOMER SERVICE by MegMom Mon January 22, 2007 @ 10:52 AM


While the employee does sound rude... by RedheadWGlasses Mon January 22, 2007 @ 1:23 PM

by missy disler Posted Mon January 22, 2007 @ 2:47 PM

you get $50 for spending $100, right?
but you have to spend another $100 to spend the $50?

Reply

by RedheadWGlasses Posted Mon January 22, 2007 @ 3:52 PM

But the person to whom I responded surely should know the rules,
right?

And here's what I don't get: It sounds like Gymboree bucks are QUITE
THE DEAL. Where else do you get such "cash back" for shopping there?
So if someone is going to complain that they had to spend $100 in
order to get $50 off their order, it just goes to show that no matter
how generous of a deal a store may be giving, someone is going to
bitch about it.

Reply


yea, i know. by missy disler Tue January 23, 2007 @ 1:33 AM


It functions like a discount. by calm Tue January 23, 2007 @ 11:28 AM


ooh by missy disler Tue January 23, 2007 @ 2:43 PM


This came out previosly in this thread, AFAIR Or their website. by donno Wed January 24, 2007 @ 12:22 AM

Irrate Mom!!!:( by Anne S. Wed July 21, 2010 @ 8:58 PM


by missy disler Posted Sun January 21, 2007 @ 11:23 PM



Why do you want another $100 in gymbucks when you were trying ot get
rid of the LAST one you had?

Reply


Excellent point! by Jeffrey Thu January 25, 2007 @ 2:45 PM

by PaintedLady Posted Thu January 18, 2007 @ 7:28 PM

Maybe you did make an honest mistake, but as you should have learned
in kindergarten, when you do something wrong and are found out, there
are consequences. Your consequence is to lose the right to use the
Gymbucks.
Your attempted excuse that "you've done it before" does not hold water
-- if you speed all the time, does that work as an excuse when you are
finally caught? Apply that to this situation.

You are owed nothing...why would they believe you that a new Gymbuck
wouldn't be sold or transferred to the person you owe for the old
one?

Reply
by Sassyfrassi Posted Thu January 18, 2007 @ 7:15 PM

I worked at Gymboree last year. I quit my job after a Gymbucks
promotion in July. The reason I quit is because of the people that
frequently scam Gymboree and then have guts to yell at me in front of
other customers because of something they did wrong. Selling your
coupons on Ebay is illegal, the funniest part of this story is Heather
actually thinking that they will give her another one. Do you really
think they are in the business of handing out one hundred dollar bills
for stupidity? Because you didn't read the fine print...you think they
are in the wrong. What is this world coming to? There are so many
customers out there that know how to "play the system" with Gymbucks.
All kinds of people are scamming Gymboree and doubling their paid
prices for a profit. The sick part about that is that they buy all of
Gymborees clothes up and then the real consumer doesn't get a chance
to buy them with their Gymbucks because they are all on Ebay. It's
sick. I am glad she isn't shopping for Gymboree anymore. That might
give someone else a chance at buying what she doesn't. Believe
me...they will never run out of kids being born to need clothes.
I now work for Old Navy; we have had to change our return policy
because of these very same people. Why don't you stop shopping at Old
Navy too! I say, "Take your business to Kmart. They need your money!"

Reply


Amen! by Casmly Tue January 23, 2007 @ 10:17 PM


by Quasi_Mondo Posted Tue January 16, 2007 @ 1:32 PM

I suppose there's little else to add to what's already been said.
But that's never stopped me!
I agree with everyone that YOU messed up and you're trying to make
Gymboree look like the ogre...'fraid not. I used to looooove dealing
with people like you in retail. You know, the type who probably knows
dang well that YOU'RE the one in the wrong, but the Devil himself
couldn't get you to admit it.
Yeah, I know you!

Ignorance is no excuse.
Whether you agree with the policy is moot.
By shopping there and accepting the receipt and Gymbucks, you entered
into a contract. The fact that you didn't read the contract is all on
you.
You screwed up.
Admit it.
And as tickytack would say: Get over it.

Reply


I've been quoted! by tickytack Tue January 16, 2007 @ 2:28 PM


But, of course... by Quasi_Mondo Thu January 18, 2007 @ 1:56 PM
by franese Posted Sun January 14, 2007 @ 12:21 PM

I don't think you meant to do anything wrong by selling the gymbucks
on Ebay, but since it's not allowed, you don't deserve anything back.

Reply
by ALP Posted Sun January 14, 2007 @ 3:46 AM

While you may not have been trying to scam anybody, it is your
responsibility to read the fine print. If you abdicate this
responsibility, when you make a mistake like this, you can, will and
should be held liable for it and to not have your coupons or Gymbucks
restored to you.

Your best bet is to apologize to the company, apologize to the person
who paid for your Gymbucks that she did not get, return her money, and
start reading the fine print.

Ignorance is not an excuse.

~A

Reply


by Jeffrey Posted Sat January 13, 2007 @ 7:05 PM

I don't think this was a scam. I don't think Heather was trying to do
something wrong.

I think she made a mistake, which she admitted.

Where I think Heather is wrong is in writing the letter she did. She
should have realized her mistake and not gone off the blame Gymboree.

I simply do not understand why Heather, who admits she made a mistake,
would come back and ask Gymboree to do anything, especially restore
the value of the Gymbucks which she (unintentionally) misused.

I believe she was ignorant, but dishonest.

However, the fact that she (and her husband) persists in believing the
Gymboree bears ANY responsibility is a mystery to me.

And, Heather... THAT'S why people think you are a scammer. Because an
honest person would have realized the mistake and let it drop. You
didn't. So, it raises questions about your character.

So, why don't you just let it drop. Write back to Guymboree and say
"it was my mistake and ignore my previous letter." That would show
that you are an honest, mature person.

You see?

Reply
by Loudmouthgirl Posted Sat January 13, 2007 @ 6:34 PM

Let me see if I got this right:

You are mad at Gymboree because you committed FRAUD with their coupon
and they called you on it.

Thinking about the craziness of this makes my head hurt....

Reply
by vzjackl1 Posted Sat January 13, 2007 @ 3:19 PM

I'm sorry, it is no one else's fault that you did not read the fine
print but YOURS and yours alone!!! You have no one else to blame!!!!!


If you get stopped by a police officer doing 90 in a 55, and tell the
officer "oh I am sorry I did not see the sign", he is STILL going to
give you that ticket, because it is YOUR duty as a driver to read the
posted speed limits, the same thing, it is YOUR duty to read the fine
print as the consumer!!

Reply

Actually by Juicy Jade Sat January 13, 2007 @ 5:02 PM


by Tina N Posted Sat January 13, 2007 @ 8:07 AM

They won't give the money back, or because he found out his wife is a
cheat? Because the woman who is supposed to instill moral values in
his children has turned out to be one of those, "I didn't bother to
read the rules so they shouldn't apply to me", kin of gals?

Reply


I really don't think she INTENDED to be a cheat by Courtney C Sat January 13, 2007 @ 8:35 AM


I don't know, Courtney... by Tina N Sat January 13, 2007 @ 9:04 AM


I don't think she thought. by calm Sat January 13, 2007 @ 10:38 AM

by Casmly Posted Sat January 13, 2007 @ 7:20 AM

Even if you didn't read the "fine print", it's pretty much common
knowledge that most coupons have a "no sell" clause. It shouldn't be
any different for Gymbucks. You have to spend the money to save the
money, that's the whole point of the program. Gymboree did absolutely
nothing wrong when they invalidated the Gymbuck. In my opinion
Gymboree would be wise to rethink the entire Gymbuck promotion. There
are so many complaints about the Gymbuck program from people who
believe they are above reading the fine print that I can't believe
they continue to put up with it. I'm sure that the program brings in
increased sales, but boy has it got to be a headache on all of the
personell.

Reply


You're right... Every coupon says... by Tina N Sat January 13, 2007 @ 8:03 AM
by Jennifer Scoyni Posted Sat January 13, 2007 @ 2:17 AM

Good for you.Don't let them get away with this!

Reply


Get away with what? Following the rules? n/t by Courtney C Sat January 13, 2007 @ 5:05 AM


Get away with what? Stopping a cheat? by Tina N Sat January 13, 2007 @ 8:04 AM


Ignorance by Harleycat Sat January 13, 2007 @ 12:59 PM

by Mr. Mafia Posted Fri January 12, 2007 @ 11:35 PM

Why should Gymboree give restore the money. It was you fault. Your
huband should be angry at you because you did not read the policy on
the coupons. The only person that you should be upset at is yourself
because as you said you made an honest mistake.

Reply
by MommyG4 Posted Fri January 12, 2007 @ 9:33 PM

reminder to all: read the fine print next time.

Reply
by michelle carson Posted Fri January 12, 2007 @ 8:27 PM

Very interesting. You post under the same name (readsomething) at the
boards at www.gymborebel.com however your story there is a bit
different. (You have to be a registered user to see the link, if you
are, here it is.
http://www.gymborebel.com/public/forum_posts.asp?TID=189073 )

Over there you relay a similar story, however here you state

"I have had very limited experience with Gymboree Gymbucks. In my
understanding, they are like gift certificates, to be redeemed for
product in the amounts earned. When I would earn them, I would put
them on my desk and then pull them out to redeem them on an online
order."

Over there you state
"I had NO idea this was the policy. I have bought/sold/given away TONS
of
Gymbucks. So now I'm out $100 -- she refused to give me another code,
or restore the code or anything!"

I wouldn't call buying/selling/giving away TONS of Gymbucks "limited
experience"

I hope Gymboree customer service is laughing at you right now. I know
I am.

Reply

Laugh away ... by readsomething Fri January 12, 2007 @ 10:42 PM

So did you exaggerate? by michelle carson Sat January 13, 2007 @ 12:03 AM

Did I exaggerate? by readsomething Sat January 13, 2007 @ 1:12 AM

It's simple by michelle carson Sat January 13, 2007 @ 2:52 AM


by Andrew Lenahan Posted Fri January 12, 2007 @ 6:18 PM

If you're an ubercustomer who spends thousands of dollars a year at
Gymboree, wouldn't it have made a lot more sense for you to use the
Gymbucks yourself, rather than trying to sell them?

In any case, it sounds like you broke the rules and paid the price. I
know if I was going to sell $100 of something on eBay, I'd check
whether it was okay to do so first. This whole affair could have been
avoided by a 30-second phone call on your part.

Reply
by penelope Posted Fri January 12, 2007 @ 2:52 PM

reading this complaint reminded me that i in fact had a $25 gymbuck
that i could redeem starting from today. i went online and tried
redeeming the gymbuck, but i couldn't. weird, i thought. so i called
customer service and explained what happened. i have ordered in the
past so they pulled out my info and she started asking me questions
about when i had gotten the gymbuck. apparently the store had had some
problems activating the gymbucks that day so i just needed to hold for
a minute while her supervisor restored the gymbuck. while i was
waiting i decided to read the info in the gymbuck and there clearly it
states that the gymbuck can't be auctioned, altered, copied, etc.

after waiting for 2 minutes i placed my ordered with no problem. i was
on the phone for a total of 20 minutes and was helped quickly.

Reply
by Juicy Jade Posted Fri January 12, 2007 @ 2:40 PM

Read the fine print next time.

Reply


by SiouxFan Posted Fri January 12, 2007 @ 2:26 PM

You broke the rules...

Be an adult and accept the consequences.





Does anyone else find it weird that she attempted to sell the Gymbucks
on Ebay because she didn't need them, but now all of a sudden wants to
use them? SCAMMER!

Reply

by rxgirl Posted Fri January 12, 2007 @ 2:15 PM

and this is Gymborees fault because? Someone has an ENTITLEMENT
PROBLEM!!

Reply
by Michael Vermont Posted Fri January 12, 2007 @ 1:16 PM

My take on this...

$3,000 a year = 450.00 Im sure.

Why didnt you just use it yourself?

Sound like someone is scamming to me.

Reply

How exactly is this a "scam"? by readsomething Fri January 12, 2007 @ 10:43 PM


I don't see a "scam" by Courtney C Sat January 13, 2007 @ 3:51 AM


by >Leanne< Posted Fri January 12, 2007 @ 1:00 PM

I ran a red light. But that was only because I didn't look to make
sure there were any lights, I did see the intersection though. My car
got hit but I want it restored. I won't be taking that intersection
or spending another dime in that area anymore until my car is
restored.

Reply


HAHAHA!! by mom2lyssa Mon July 28, 2008 @ 4:13 PM

by RedheadWGlasses Posted Fri January 12, 2007 @ 12:57 PM

You know, the more I think of this, the more I wanna put the smackdown
on this entitlement wench. Who do you think you are, Heather, that
you can go against the printed rules of the company, blame them for
your own mistake, and then hold such a grudge against them?

I certainly hope you take a step back and think about the values you
in your household and how they will impact your child.

Right is right, wrong is wrong. You are wrong. You methods are
wrong. Your husband is wrong.

And if you didn't refund the money of the person to whom you "sold"
the "gymboree bux," well, I hope in the afterlife you have a special
seat next to Dick Cheney and Karl Rove saved for you.

Reply

I find it interesting . . . . by S. Brown Fri January 12, 2007 @ 1:19 PM

Don't Worry About the Buyer by dawniedawn67 Fri January 12, 2007 @ 1:20 PM


Don't count on it by RedheadWGlasses Fri January 12, 2007 @ 1:27 PM

I refunded the PayPal payment ... by readsomething Fri January 12, 2007 @ 10:49 PM

Who am I? by readsomething Fri January 12, 2007 @ 11:16 PM


I find it ironic by tickytack Mon January 15, 2007 @ 8:48 AM

by Jeffrey Posted Fri January 12, 2007 @ 12:36 PM

"I made an honest mistake..."

The letter starts this way. I have high hopes for the letter, since
few people would be honest enough to say "I made a mistake."

But then, just as quickly as the "I made...[a] mistake" comes out,
this letter turns into blaming someone else.

How can it be that someone who's willing to own up to a mistake can
turn this is blaming others?

Heather, since it was your mistake, the right thing to do would be to
take responsibility. Which, in this case, means making it up to your
eBay buyer (who, I suppose, is also at fault for trying to buy
something they're not supposed to) and then moving on.

If this is an example of how people are supposed to act, I have a
complaint letter:

Dear US Treasury:

I made an honest mistake. I made copies of $20 bills on my home
computer and tried to use them at stores. I was unaware, until
someone told me about the law, that it was wrong to counterfeit money.
I tried to use them, but the Secret Service arrested me. I thought
that I was allowed to make copies of money and didn't realize that it
was wrong. So I think you should change the law to allow people to
use their computers to make their own money. In addition, I'd like
you to reinstate the validity of all of my counterfeit money that's
currently in my house.

I don't understand why you're being so CONSISTENT with this law, any
way. I pay thousands of dollars in taxes (with real money) every year
and would think that, as a matter of good government customer service,
you'd recognize this and let me make counterfeit money.

When I met with Agent Smith, I asked to speak to someone is charge.
He said HE was in charge. I know this isn't true, because he works
for the President. I think it's unacceptable customer service for
Agent Smith to not let me speak to the President! I want his direct
phone number right now!

I asked who implemented this policy, because I want to speak to that
person. They said it's been law since before I was born, but I don't
find that acceptable. Someone needs to take responsibility for this
stupid law and I want to talk to that person right now.

My wife is very upset that I was arrested and thrown in jail. She is
shaking with anger is swearing that she won't be a US citizen any
longer if you don't let me counterfeit money. This is a great
country, but I refuse to live here if I can't counterfeit money. I
honestly don't know where I'll go, since the United States is
otherwise great. But I WILL defeat my own best interests by giving up
my citizenship over this issue.

I am sending a copy of this letter to every member of Congress in
hopes that someone will realize that they are losing an important
citizen over this issue.

I would like the value of all my phony money given to me in real US
currency, for my personal use.

Reply


Too Funny! by Harleycat Fri January 12, 2007 @ 1:02 PM


I can't say what happened here, but... by Jeffrey Fri January 12, 2007 @ 1:25 PM


Water, meet monitor by tickytack Fri January 12, 2007 @ 1:59 PM


Excellent, Jeffrey! n/t by Tina N Fri January 12, 2007 @ 5:58 PM

by Jasonzo6 Posted Fri January 12, 2007 @ 12:16 PM

I love it when E-bayers get burned trying to sell against company
policies. You got what you deserved... Gymboree is a great place and
does not deserve this kind of feedback on-line. You should remove it,
it was your fault.

Reply


But it was an "honest" mistake by tickytack Fri January 12, 2007 @ 12:17 PM


Isn't this letter par for the course with her? by RedheadWGlasses Fri January 12, 2007 @ 12:55 PM

Looks very familiar to me, too. by S. Brown Fri January 12, 2007 @ 1:22 PM

You must spend too much time here by readsomething Fri January 12, 2007 @ 10:46 PM


So What? by LB06 Sat January 13, 2007 @ 10:47 PM
by S. Brown Posted Fri January 12, 2007 @ 12:03 PM

I asked my initial questions when this letter was first posted because
I don't have children and therefore am not familiar with Gymboree or
Gymbucks. However, after reading the comments that have been posted
thus far, it is clear to me that Gymboree has a clear policy regarding
the fact that Gymbucks are not transferable in any way, shape or form
and you were apparently not aware of said policy. The fact that you
only used the codes and pins when purchasing on-line is not an excuse
as you had the actual Gymbuck in your hand in order to take the
picture to post on eBay and the terms and conditions were printed on
said Gymbuck.

To recap: You placed an order with Gymboree, earned $100 in Gymbucks,
decided to sell it on eBay, got caught not following the terms and
conditions of Gymbucks, have vowed to refuse the order that earned you
the $100 in Gymbucks in the first place and now you want a new $100
Gymbuck issued to you for your personal use.

It doesn't matter who wrote the policy or if your husband is very
angry about this - - you made an uninformed decision to sell this item
on eBay and it came back to bite you.

Reply

That is NOT what happened by readsomething Fri January 12, 2007 @ 10:39 PM


Didn't know the terms by tickytack Mon January 15, 2007 @ 8:49 AM
by michelle carson Posted Fri January 12, 2007 @ 11:59 AM

I find it very hard to believe that someone who spends $3000 on
Gymboree, who has been shopping there for 4 years has very limited
experience with Gymbucks as this is a promotion they run several times
a year. A paper Gymbuck is included in every online order, even
though the code is printed on the actual receipt, and the rules are
spelled out in black and white.

You screwed up. You shouldn't have sold it. Suck it up.

Reply


I find it hard to believe that by tickytack Fri January 12, 2007 @ 12:19 PM

Here is how they work ... by readsomething Fri January 12, 2007 @ 11:07 PM

by A A Posted Fri January 12, 2007 @ 11:09 AM

Just because you do not like a policy does not justify you to do what
you want and expect people to ignore the policy. This is like ticket
scalping and could be very costly for Gymboree and opens them up to
fraud of all sorts.
What do you want them to do, call every person to explain the policy
to them because you didn't read the fine print? That is how companies
communicate their policies.
In my opinion you are the type of person that will rip off a label on
a hair dryer that says, "Do not use in the bath tub full of water
because it will result in injury" and then propmtly use it in the tub
because you are too important to read the warning and rules do no
apply to you.

Reply
by penelope Posted Fri January 12, 2007 @ 11:04 AM

gymboree has a very strict policy and a complicated one with the
gymbucks...they tend to be a pain in the butt, but like everything
there are rules and if it says it on the cupon and you just didn't
read it, then i doubt there is anything they can do. it doesn't matter
that you spend so and so dollars. you can try again calling customer
service, i had problems with a big company before and the first time i
called they basically told me that i could argue all i wanted but
there was nothing they could do. kept calling and got what i wanted,
but it was their mistake.

Reply

by Harleycat Posted Fri January 12, 2007 @ 10:41 AM

You made a mistake, you didn't read the policy and they are enforcing
it, as is their right. Just because you throw them away without
reading them does not mean they should set policy aside for you.


Reply


by Refreshed Amanda Posted Fri January 12, 2007 @ 10:36 AM

SO if I understand this...
You didn't read your coupon
You are in a program to earn "Bucks" based on what YOU spend
You are mad because your lack of thoroughness cost you 100 Gymbucks
that you EARNED, never paid for.
You are mad they won't cater to you?


OK, while I will give you that whomever you spoke with should have let
you speak to someone else (Though I can't for the life of me see them
giving anything but a no answer), you are totally out of line to ask
for it to be reactived or reissued. You broke the rules, that you
failed to read. Next time you will know better.

Policy is policy. End.Of.Story.

Sorry, my vote is ----> Customer is wrong on everything except not
being able to talk to anyone else.

Reply

by Sarah H Posted Fri January 12, 2007 @ 10:11 AM

While I agree that their policy stinks, you should have read the fine
print before you sold the Gymbucks. So much important information
these days is listed in fine print, you should really start reading
it. I don't think you should receive another $100 Gymbuck, but I do
think the person who bought it from you on EBay should receive their
money back from you. You shouldn't be making profit of something that
didn't work.

Reply


How does the policy stink? by tickytack Fri January 12, 2007 @ 10:30 AM


Tickytack by LurkerNoMore Fri January 12, 2007 @ 5:35 PM


Exactly... And THAT doesn't "stink"... by Tina N Sat January 13, 2007 @ 9:16 AM

I refunded the buyer's payment ... by readsomething Fri January 12, 2007 @ 11:19 PM

by joyhatestarget Posted Fri January 12, 2007 @ 9:36 AM

You are going to refuse a package of clothing that you ordered as well
as planning to stop shopping at a store you have enjoyed shopping at
for 4 years, all because of your own error. You need to get over
yourself, stop being a drama queen, swallow your pride and realize
that the only person who screwed up here was yourself. LEARN FROM
YOUR MISTAKES DARLING!

Reply


by Old Grouch Posted Fri January 12, 2007 @ 8:38 AM

This is a perk generously GIVEN to you for YOUR personal use and you
don't understand why they don't want these floating around on eBay?
And I suppose that it's THEIR fault that you're not smart enough to
read the "fine print" before you pull a stunt like this? Unbelievable
gall!

Reply

by friendofjimmyk Posted Fri January 12, 2007 @ 8:23 AM

...a valuable lesson, huh?

You have some nerve to demand a new code for something they know you
sold over ebay which is a violation of their policy!

Next time, you'll read the small print, won't you?

Reply


I thought she had a heluva lotta nerve by tickytack Fri January 12, 2007 @ 11:26 AM


I know... by friendofjimmyk Sun January 14, 2007 @ 9:47 AM

by RedheadWGlasses Posted Fri January 12, 2007 @ 8:17 AM

You broke the rules. NO SOUP FOR YOU!

Reply

Darn you, Soup Nazi! n/t by DeterminedStarlight22203 Fri January 12, 2007 @ 7:50 PM

lol by Cass Sat January 13, 2007 @ 10:50 AM

by Cass Posted Fri January 12, 2007 @ 8:09 AM

If you were going to sell the coupon anyway, why do you want them to
give you another one? It seems like the buyer in your auction is the
one who got hosed here.

When you learned the coupon had been voided, you DID refund the
buyer's money, right?

Reply


Good point, Cass. Let's see what the OP has to say! n/t by RedheadWGlasses Fri January 12, 2007 @ 8:21 AM


I think the OP... by Jeffrey Fri January 12, 2007 @ 12:55 PM

No, the OP has a LIFE. by readsomething Fri January 12, 2007 @ 10:54 PM

OK, good by Cass Sat January 13, 2007 @ 10:49 AM

by tickytack Posted Fri January 12, 2007 @ 7:56 AM

What a loser. You tried to sell a coupon on E-bay, found out it
didn't work, and are bitching?

I feel sorry for the moron who bought it.

How much is THAT person out?

New Ticky phrase: scamborgee.

Reply

The buyer is out ZERO ... by readsomething Fri January 12, 2007 @ 11:10 PM

by LadyMac Posted Fri January 12, 2007 @ 7:30 AM

"The clothes wear the best of any brand I've tried, and I've found
that their clothing fits my style desires for my daughter better than
other retailers."

That's what you said down thread.

Yet you're going to give up shopping there because you couldn't make
$100 (or however much it was) by trying to pull a fast one and by
selling your coupon on E-bay?

Simply put - you got caught. And it is quite obvious that you don't
like it.

Sorry. But you're going to have to deal with this one. I can't see
why Gymboree should make an exception to their policy. You claim it
was an honest mistake ~ but you would have been aware had you read the
fine print. Ignorance is no excuse.

Reply

by freeby4me Posted Fri January 12, 2007 @ 7:02 AM

How dare you ask for $100 Gymbuck card or the points be restored. How
does this woman know you wont turn around and give the person who
bought the code on e-bay the new code instead? You didnt bother to
learn the rules there-for you didnt play by them and this is entirely
your fault. You owe the person who bought the code on e-bay so pay
them back and learn from the mistake. Dont sell things that you're not
supposed to.

Reply
by Prefect Zachary Posted Fri January 12, 2007 @ 12:10 AM

You did not read the find print and you are the one that even admits
tat you made a mistake and it is your fault yet you are blaming
Gymboree. Whose the almost four year old her you or your daughter.

Reply


Re by Courtney C Fri January 12, 2007 @ 2:54 AM


I have to disagree, on just one thing... by Tina N Fri January 12, 2007 @ 7:11 AM


I still don't think by Courtney C Fri January 12, 2007 @ 7:30 AM


No, I agree with that... The 4 yr old comment was not necessary. by Tina N Fri January 12, 2007 @ 7:50 AM


FYI: Zach is a teenager... by Firebrat Tracy Fri January 12, 2007 @ 12:03 PM


I know Zach's a kid... by Tina N Fri January 12, 2007 @ 7:04 PM


Over in the hairball.... by Firebrat Tracy Sat January 13, 2007 @ 5:30 AM


I'll have to check it out... by Tina N Sat January 13, 2007 @ 9:10 AM


I know he's a teenager by Courtney C Sat January 13, 2007 @ 3:48 AM


I never said you did, my dear :) by Firebrat Tracy Sat January 13, 2007 @ 5:26 AM

by Gino Version 1.2 Posted Thu January 11, 2007 @ 11:24 PM

I'm Sorry this happened but once again it's personal responsiblity.
Have you any idea how many people bought swampland in Florida by not
reading the fine print?

Someone on E-Bay actually bought it from you? Were they the only
bidder or were there others too? I guess they must feel VERY IRATE and
snookered since they didn't read the tos and fine print either.

Oh well, There's a lesson in there somewhere. I know from now on I'll
always read the fine print. And I admire and respect the Pam Murdocks
of the world who do their job and do it so well.

Reply


by Tina N Posted Thu January 11, 2007 @ 11:11 PM

You broke the rule that is plainly stated.
Below, from their website... Two clicks, and scroll down...
[Coupons may not be transferred in any way, including but not limited
to, in connection with a sale, auction, barter or other trade. No
adjustments will be made to prior sales. Not valid toward purchases of
gift certificates/cards and/or phone orders.]

Sounds pretty clear. You failed to follow the rules, you lost your
privilege. That's a basic lesson that everyone should be taught as
soon as they are old enough to understand "no". You break a rule, you
face the consequences.

Reply

by Venice Posted Thu January 11, 2007 @ 9:43 PM

I think Pam Murdock handled your inquiry with professionalism. You
did something without first investigating and being fully informed.
It sounds like the restrictions were upfront, but you failed to
acknowledge them. Just because you techically never used the coupons
doesn't excuse you from not being aware of the terms for redemption.

I think you should chalk this one up to experience.

Reply
by MommyG4 Posted Thu January 11, 2007 @ 9:35 PM

Just another reminder for us all to read the fine print.

Reply


by vc Posted Thu January 11, 2007 @ 8:57 PM

If nothing else, you've enlightened others.

But they have every right to void the Gymbucks. Sorry, but your lack
of knowledge about the rules doesn't mean you are entitled to the
money.

Reply

by donno Posted Thu January 11, 2007 @ 8:56 PM

and "my daughter has plenty of clothes" What is wrong with this
picture?

As you have pointed out the fine print clearly spells out the policy.
Ignorance is no excuse. Think of the stories the police hear when
they pull people over. End of story. Move on, take your $ and go
shop somewhere else if that's what you want to do. just like the CSR
said. Who are you to question a corporate policy that is stated
clearly (you ignored it)?

Now that your daughter "has plenty of clothes" your threat seems
empty. I guess you're set through college from the sounds of things,
and then she can go buy her own. Look at the bright side - no more
clothes for you to buy.


Reply


I forgot about the $100 by donno Thu January 11, 2007 @ 9:00 PM
by S. Brown Posted Thu January 11, 2007 @ 8:25 PM

I just want to clarify that rules are rules and although this is a
strange one, you are not owed $100 in new or restored Gymbucks because
you weren't aware that they couldn't be auctioned. I'm sure that
Gymboree's stand is that their policies are both printed on the
Gymbucks and available on their website, so they have made every
effort to inform customers that Gymbucks are not transferable.

Reply


The policy.. by The New and Improved Brenda Thu January 11, 2007 @ 8:40 PM


by The New and Improved Brenda Posted Thu January 11, 2007 @ 8:03 PM

Gymbucks coupon dollars may not be sold, altered, duplicated,
negotiated, auctioned or bartered and may not be transferred in
conjunction with the sale or barter of another item(s). Any violation
of the above will result in deactivation of the affected Gymbucks.


I found the policy in one click. They followed their policy and saying
"But I didn't know" just doesn't fly with me. You should have looked
at the terms and conditions BEFORE you tried to sell them. You had the
coupons and you could have READ them before you threw it out. You
could have found the rules online.



I don't think they owe you anything.

Reply
by readsomething Posted Thu January 11, 2007 @ 7:43 PM

My auction listing showed a very small photo of the actual paperwork,
which included the code number and the PIN. It also showed my name.
The photo was VERY small, so I'm also guessing that they used my name
to get the information -- since I had placed an online order, all they
have to do is look up my name to see the Gymbucks code that was given
to me.

I was so clueless about this policy that, as I was looking on eBay at
other Gymbucks listings, I wondered why other sellers of Gymbucks
didn't include photos of the paperwork. I have seen it before, with
the numbers blacked out, or blurred in Photoshop. I figured, if I'm
bidding on an item, I'd want proof that the item exists. I'm a
longtime eBay seller of other items, and I always try to provide a
photo that shows that the item exists, in the condition I say it's in.


It's not an issue for me since I won't be shopping there anymore. I
won't be earning Gymbucks in the future! But I bet there are lots and
lots of people who didn't know that this policy is in place.

Reply


"It's not an issue for me since I won't be shopping there anymore." by donno Thu January 11, 2007 @ 9:02 PM

Now that I know how you feel about it .. by readsomething Thu January 11, 2007 @ 9:04 PM

When you post a picture like that on Ebay... by DeterminedStarlight22203 Thu January 11, 2007 @ 9:48 PM

Did Gymboree actually admit to cancelling the code, or was it just not valid? by eloh Fri January 12, 2007 @ 1:04 PM

The first CSR told me that the code ... by readsomething Fri January 12, 2007 @ 11:00 PM

Thank you for the answer by eloh Tue January 16, 2007 @ 10:27 AM
by S. Brown Posted Thu January 11, 2007 @ 7:22 PM

I understand that Gymboree has their policies and I just looked on
their website and it does indeed state that Gymbucks can't be
transferred in any way, including auction. And I also understand that
you have always used these via on-line purchases and have never read
the actual fine print. But here's what I don't understand - - how did
Gymboree Security know what PIN codes to deactivate? I just looked on
eBay and there are currently 156 active listings for Gymbucks to be
used between 1/11/07 and 1/21/07. Some of the listing say they will
mail the Gymbuck along with the receipt and other state that the
winning bidder can also receive the Gymbuck number and PIN code via
e-mail once payment has cleared. Either way, how would Gymboree know
which specific Gymbucks had been sold at auction unless the winning
bidder had a problem and called them directly?

Reply

Auction photo by readsomething Thu January 11, 2007 @ 7:44 PM

I still don't understand why Gymbucks can't be auctioned by S. Brown Thu January 11, 2007 @ 8:09 PM


It would cost them money if the coupons are transferable by donno Thu January 11, 2007 @ 8:47 PM


I don't think it works against them. by calm Thu January 11, 2007 @ 8:55 PM


Hello :) by Chris M Thu January 11, 2007 @ 8:39 PM

Actually, I do. :-) by readsomething Thu January 11, 2007 @ 9:00 PM


OK, so you're running a business reselling Gymboree on ebay by donno Thu January 11, 2007 @ 9:13 PM

You fail to understand by readsomething Thu January 11, 2007 @ 9:16 PM


I did misinterpret and I do not understand by donno Thu January 11, 2007 @ 9:40 PM


That someone was me... by Chris M Thu January 11, 2007 @ 10:17 PM

Giver her a break by jimmy j. Thu January 15, 2009 @ 11:11 AM




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