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Unauthorized and illegal charge to credit card

Posted Sat January 13, 2007 11:35 pm, by Shelley B. written to Taco Bell

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On January 10, 2007 my teenage daughter went to TACO BELL #20674 at 565 Lancaster Drive SE and paid for her order with her Visa card - The total of her order was $18.65. This charge is on her card as well as another charge at the same Taco Bell, on the same date for $5.00. The $5.00 was charged immediately after the $18.65. My daughter did not authorize the $5.00 charge. This money was stolen from her by the girl at the drive through.

I call this Taco Bell immediately after my daughter came home. I check her VISA card onlilne everyday, so I notice the charge as soon as she got home. I spoke with the assistant mangaer who checked the credit card slips for that evening. She told me that there was a slip missing right after the $18.65 charge to my daughter's VISA. She also told me she needed to talk to her boss to see what to do about the extra charge. I asked her to have her boss call me the next day. I gave her both my home and my work number. Three days have passed and I have heard nothing.

The same evening I went online to TacoBell.com and filled out a complaint with all of the above information - I have hear nothing from that email.

This evening I called 1-800-tacobell. I told the person I spoke to the same thing I have said in this letter. She said someone would contact me within three days.

This is a very serious issue that I reported three days ago and now I am suppose to wait another three days. Granted it's only five dollars, but to my daughter five dollars is a lot. Not to mention that you have an employee who is making unauthorized and illegal charges to customers' credit cards.

I would like someone from Taco Bell to contact me and let me know that this issue has been taken care of in an appropriate manner.

I would like the $5.00 credited back to my daughter's credit card.


Reply



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by Blondie Posted Sat December 15, 2007 @ 8:25 PM

I am sorry about some of the things people are saying to you. They are
so rude. You have every right to do this in the place of your
Daughter. This is also a valid complaint and if they don't resolve it,
do a chargeback through your cc company. That will smack them with a
$30.00 charge just because of the chargeback. It gets charged to them
for the trouble.

Reply
by MissMichelle Posted Mon January 15, 2007 @ 12:24 PM

I love that this is a vailid complaint free from asking for freebies,
and some people are still rolling their eyes complaining about the
OP.

Yes she should dispute the charge with her credit card company but
Taco Bell still needs to be involved because like Taco Bell has
already said the receipt is missing so it appears to be a case of
theft and the first person to investigate is the drive thru girl. She
is the one who handled the card and swiped it. If the OP just goes
through her CC company and Taco Bell doesn't investigate it just
allows a theif to keep on stealing.

Reply


Sorry, but I fail to see where anyone.. by Firebrat Tracy Mon January 15, 2007 @ 12:46 PM


This is, of course, assuming we are all overlooking this PERSON by Firebrat Tracy Mon January 15, 2007 @ 1:09 PM

Yes, t he complaint is valid... by Cass Tue January 16, 2007 @ 7:41 AM


Re: Unauthorized and illegal charge to credit card by tickytack Mon January 15, 2007 @ 10:31 AM

by Blondie Posted Sat December 15, 2007 @ 8:19 PM

There is nothing wrong with a parent writing the complaint for her
Daughter. Grow up.

Reply
by kmm Posted Sun January 14, 2007 @ 9:16 PM

I work in fast food. If the manager told her that a slip was missing,
that is a definite clue that something is up and needs to be
investigated. I would call Taco Bell and speak to the General
Manager. If that doesn't get it resolved (it really should) ask for
the District Manager number. Talking and/or emailing to corporate
usually just takes longer because it will just be filtered down to the
appropriate people anyway.
In the meantime, just go ahead and dispute it with the credit card
company so that you will get your money back. That way you will have
your money issue taken care of and your dealings with the restaurant
can be just to inform them of what happened. It sounds as if there is
definitely a theft issue, but it could be anyone, even the asst.
manager.

Reply
by Cass Posted Sun January 14, 2007 @ 7:23 PM

"This money was stolen from her by the girl at the drive through."

You have no way of knowing that. It could have been an error, it could
have been someone else, it even could have been your daughter. You
don't know, and you have no right to accuse this girl.

Reply


by Firebrat Tracy Posted Sun January 14, 2007 @ 5:29 PM

Although this does sound like a frustrating situation, I have to ask:
How old is your daughter?

If she's old enough to have a credit/debit card and purchase items
with it, she's old enough to attempt to deal with this situation on
her own.

This could be a valuable lesson to learn for her. It shows a young
person how to handle situations like this on their own.

As a parent, I would have had my son start the process on his own, and
only stepped in if/when things became ugly. From your description of
things, it seems as if you jumped in from the very beginning.

That said, I really do hope you get a response from Taco Bell, and
soon. Your daughter does deserve some sort of acknowledgement and
correction, and quickly.

Reply

I beg to differ by DeterminedStarlight22203 Sun January 14, 2007 @ 8:09 PM


It depends... by Firebrat Tracy Sun January 14, 2007 @ 8:41 PM

by RedheadWGlasses Posted Sun January 14, 2007 @ 2:35 PM

Huh? The $5 charge came from the drive through? HOw do you know?
How would that be possible? And it'd be highly unlikely that
someone's bill would come to $5 even.

And anyone to whom $5 truly is "a lot" perhaps shouldn't be blowing
nearly $20 on fast food.

Reply


Just gotta mention by tickytack Mon January 15, 2007 @ 10:43 AM


$6.66 by RedheadWGlasses Mon January 15, 2007 @ 1:02 PM


Are you serious?? N/T by Firebrat Tracy Mon January 15, 2007 @ 1:20 PM


Yup, the old 'sign of the devil' stuff n/t by RedheadWGlasses Mon January 15, 2007 @ 1:29 PM
by Juicy Jade Posted Sun January 14, 2007 @ 1:17 PM

"This money was stolen from her by the girl at the drive through."

You know this how? Do you have proof that it was not somehow a
mistake?

Reply

This is very common... by dawniedawn67 Mon January 15, 2007 @ 8:33 AM

guilty until proven innocent? by Juicy Jade Mon January 15, 2007 @ 10:41 PM


by d K Posted Sun January 14, 2007 @ 12:39 AM

Why don't you call the credit card company and dispute the charge?
That will resolve the issue.

Reply


Because she wouldn't get by Tina N Sun January 14, 2007 @ 10:23 AM


What freebies? by Somebody! Sun January 14, 2007 @ 10:47 AM

She didn't ask for freebies Tina by DeterminedStarlight22203 Sun January 14, 2007 @ 11:33 AM


She doesn't know who did it.... by Tina N Sun January 14, 2007 @ 6:11 PM


Sorry, not... by Tina N Sun January 14, 2007 @ 6:13 PM

She called the store. by DeterminedStarlight22203 Sun January 14, 2007 @ 8:07 PM




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