Unauthorized and illegal charge to credit card

I am sorry about some of the things people are saying to you. They are
so rude. You have every right to do this in the place of your
Daughter. This is also a valid complaint and if they don't resolve it,
do a chargeback through your cc company. That will smack them with a
$30.00 charge just because of the chargeback. It gets charged to them
for the trouble.

I love that this is a vailid complaint free from asking for freebies,
and some people are still rolling their eyes complaining about the
OP.

Yes she should dispute the charge with her credit card company but
Taco Bell still needs to be involved because like Taco Bell has
already said the receipt is missing so it appears to be a case of
theft and the first person to investigate is the drive thru girl. She
is the one who handled the card and swiped it. If the OP just goes
through her CC company and Taco Bell doesn't investigate it just
allows a theif to keep on stealing.

There is nothing wrong with a parent writing the complaint for her
Daughter. Grow up.

I work in fast food. If the manager told her that a slip was missing,
that is a definite clue that something is up and needs to be
investigated. I would call Taco Bell and speak to the General
Manager. If that doesn't get it resolved (it really should) ask for
the District Manager number. Talking and/or emailing to corporate
usually just takes longer because it will just be filtered down to the
appropriate people anyway.
In the meantime, just go ahead and dispute it with the credit card
company so that you will get your money back. That way you will have
your money issue taken care of and your dealings with the restaurant
can be just to inform them of what happened. It sounds as if there is
definitely a theft issue, but it could be anyone, even the asst.
manager.

"This money was stolen from her by the girl at the drive through."

You have no way of knowing that. It could have been an error, it could
have been someone else, it even could have been your daughter. You
don't know, and you have no right to accuse this girl.

Although this does sound like a frustrating situation, I have to ask:
How old is your daughter?

If she's old enough to have a credit/debit card and purchase items
with it, she's old enough to attempt to deal with this situation on
her own.

This could be a valuable lesson to learn for her. It shows a young
person how to handle situations like this on their own.

As a parent, I would have had my son start the process on his own, and
only stepped in if/when things became ugly. From your description of
things, it seems as if you jumped in from the very beginning.

That said, I really do hope you get a response from Taco Bell, and
soon. Your daughter does deserve some sort of acknowledgement and
correction, and quickly.

Huh? The $5 charge came from the drive through? HOw do you know?
How would that be possible? And it'd be highly unlikely that
someone's bill would come to $5 even.

And anyone to whom $5 truly is "a lot" perhaps shouldn't be blowing
nearly $20 on fast food.

"This money was stolen from her by the girl at the drive through."

You know this how? Do you have proof that it was not somehow a
mistake?

Why don't you call the credit card company and dispute the charge?
That will resolve the issue.