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 Wrong Version
Posted Sun January 14, 2007 7:00 pm, by Chris F. written to Apple Computer Inc
Write a Letter to this Company | Rate this Company
Hello!
On January 7,2007 I purchased the song " Your Beautiful by James Blunt ( Explict). When I listen to the music there was swearing music and I didn't like this music so I purchased a much better clean version of this same song and it's a lot better.
I would like the ITunes Store refund 99 cents back on my account because I did not know there was two music choices between Explict and Clean. So I like the clean version better than the Explict Version of it. I would like a respond when you get this message. That will be great. Thank you very much for your help.
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by Tina Wall Posted Wed January 24, 2007 @ 1:33 PM
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If you have not already done so, please follow these steps from the
iTunes Store Support website
(http://www.apple.com/support/itunes/store/buy_troubleshooting/):
"I bought the wrong version of a song.
Be sure to listen to the song preview before you buy a song.
Double-click the song's title to listen to its free preview. Make sure
your speakers or headphones are set to a comfortable level.
If you have already purchased the incorrect version of the song or
video:
1. Locate the item in your Purchase History
(itms://phobos.apple.com/purchaseHistory)
2. Click the "Report a Problem" link
3. Select "I purchased the wrong version of this item (Clean vs
Explicit)"
4. Enter a description of the issue that you're experiencing in the
comments field and hit Submit
Our support agents will review your request and get back to you as
quickly as possible."
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by mamaw Posted Wed January 17, 2007 @ 1:00 AM
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I purchased the CD and found out it was a different version than you
hear on the radio also. There are a few songs that have been changed
to some degree. But after the CD is opened I guess a person is just
stuck with it. I listen to his music because his voice is good and I
find most of his songs are done well. The radio stations play his
songs often and you get to like them enough to buy the entire CD and
then you a stuck with the lyrics that Blunt puts on the original
songs,I guess. I didn't appreciate the switch,so I plan to stop
purchasing his work for now.
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by mary jo Posted Mon January 15, 2007 @ 10:55 AM
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Your Beautiful has swear words in it?!?!
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Say what?
by DeterminedStarlight22203 Mon January 15, 2007 @ 9:02 PM
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by Venice Posted Sun January 14, 2007 @ 11:09 PM
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I vote for a refund based on the politeness of your letter.
Let us know what happens because I'm curious if iTunes ever issues
refunds based upon a user's error.
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You know
by CandyPickletoes Mon January 15, 2007 @ 6:57 AM
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by Tina N Posted Sun January 14, 2007 @ 9:08 PM
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You clicked "explicit". My 9 year old daughter knows that if the word
appears on the music/movie/game she will not be allowed to
listen/watch/play it.
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by tea_granny Posted Tue January 16, 2007 @ 11:58 PM
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You taught your daughter what the word means.
You would be surprised at the number of people who don't know what
certain words mean.
I have a fairly extensive vocabulary, and I run into people, young and
old, at work, who will look at me as if I have two heads, or they will
just come out and ask, "What does that mean?"
Probably hard for us to believe, but this sounds like a young person
who simply didn't understand the meaning of the word.
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SHARED LETTERS 
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